The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 48 43 52
Rank change year-on-year
-5 +9
Permanent jobs requiring a 2nd Line Support 22 9 8
As % of all permanent IT jobs located in Northampton 3.33% 2.38% 1.77%
As % of the Job Titles category 3.50% 2.49% 1.81%
Number of salaries quoted 22 9 8
Average salary £22,500 £22,000 £23,000
Average salary % change year-on-year
+2.27% -4.34%
90% offered a salary of more than £19,025 £22,000 £21,000
10% offered a salary of more than £25,500 £25,000 £23,600
UK excluding London average salary £24,375 £25,000 £25,000
% change year-on-year
-2.50% -
2nd Line Support
Northamptonshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northampton
Permanent IT job ads with a match in the
Job Titles category
629 361 443
As % of all permanent IT jobs located in Northampton 95.30% 95.50% 98.23%
Number of salaries quoted 580 342 404
Average salary £36,500 £37,500 £38,500
Average salary % change year-on-year
-2.66% -2.59%
90% offered a salary of more than £22,500 £22,500 £27,000
10% offered a salary of more than £52,500 £55,350 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Northampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Northampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Northampton

2nd Line Support
Salary Trend in Northampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northampton region.

2nd Line Support Salary Trend in Northampton

2nd Line Support
Top 30 Related IT Skills in Northampton

For the 6 months to 27 August 2014, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (51.43%) MS Excel
2 15 (42.86%) Windows
2 15 (42.86%) SQL
3 13 (37.14%) Microsoft
4 12 (34.29%) ITIL
5 11 (31.43%) TCP/IP
6 9 (25.71%) MS Exchange
7 8 (22.86%) SQL Server
8 7 (20.00%) .NET
8 7 (20.00%) SLA
8 7 (20.00%) Windows Server 2008
8 7 (20.00%) Degree
9 6 (17.14%) SharePoint
10 5 (14.29%) Active Directory
11 4 (11.43%) ITIL Certification
11 4 (11.43%) Java
11 4 (11.43%) MS Office
11 4 (11.43%) Disaster Recovery
11 4 (11.43%) Retail
12 3 (8.57%) Microsoft Certification
12 3 (8.57%) Windows 7
12 3 (8.57%) ASP.NET
12 3 (8.57%) Windows XP
12 3 (8.57%) MCSE
12 3 (8.57%) LAN
12 3 (8.57%) WAN
13 2 (5.71%) Dell
13 2 (5.71%) SSL
13 2 (5.71%) Remedy
13 2 (5.71%) Project Management

2nd Line Support
Top Related IT Skills in Northampton by Category

For the 6 months to 27 August 2014, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (25.71%) MS Exchange
2 6 (17.14%) SharePoint
3 1 (2.86%) Exchange Server 2003
3 1 (2.86%) Exchange Server 2007
Applications
1 18 (51.43%) MS Excel
2 4 (11.43%) MS Office
3 1 (2.86%) MS PowerPoint
Communications & Networking
1 11 (31.43%) TCP/IP
2 3 (8.57%) LAN
2 3 (8.57%) WAN
3 2 (5.71%) SSL
4 1 (2.86%) VPN
4 1 (2.86%) DNS
Database & Business Intelligence
1 8 (22.86%) SQL Server
2 2 (5.71%) SQL Server Reporting Services
General
1 4 (11.43%) Retail
2 2 (5.71%) Law
3 1 (2.86%) Telecoms
3 1 (2.86%) Finance
Libraries, Frameworks & Software Standards
1 7 (20.00%) .NET
2 3 (8.57%) ASP.NET
Operating Systems
1 15 (42.86%) Windows
2 7 (20.00%) Windows Server 2008
3 3 (8.57%) Windows 7
3 3 (8.57%) Windows XP
4 1 (2.86%) Windows Server 2003
4 1 (2.86%) Windows Vista
4 1 (2.86%) Windows NT
4 1 (2.86%) UNIX
Processes & Methodologies
1 12 (34.29%) ITIL
2 4 (11.43%) Disaster Recovery
3 2 (5.71%) Time Management
3 2 (5.71%) Project Management
3 2 (5.71%) Service Management
4 1 (2.86%) Service Delivery
4 1 (2.86%) OO
Programming Languages
1 15 (42.86%) SQL
2 4 (11.43%) Java
3 1 (2.86%) VB.NET
Qualifications
1 7 (20.00%) Degree
2 4 (11.43%) ITIL Certification
3 3 (8.57%) MCSE
3 3 (8.57%) Microsoft Certification
4 2 (5.71%) MCSA
4 2 (5.71%) VMware Certified Professional (VCP)
5 1 (2.86%) MCP
5 1 (2.86%) MOS
5 1 (2.86%) Security Cleared
Quality Assurance & Compliance
1 7 (20.00%) SLA
System Software
1 5 (14.29%) Active Directory
2 2 (5.71%) VMware Infrastructure
2 2 (5.71%) Hyper-V
Systems Management
1 2 (5.71%) SCOM
Vendors
1 13 (37.14%) Microsoft
2 2 (5.71%) Dell
2 2 (5.71%) Remedy
2 2 (5.71%) VMware