The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 61 60 51
Rank change year-on-year
-1 -9
Permanent jobs requiring a 2nd Line Support 12 13 3
As % of all permanent IT jobs located in Northampton 1.86% 2.03% 0.76%
As % of the Job Titles category 1.93% 2.16% 0.80%
Number of salaries quoted 12 10 3
Average salary £23,500 £23,500 £25,000
Average salary % change year-on-year
- -6.00%
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Northamptonshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northampton
Permanent IT job ads with a match in the
Job Titles category
621 602 376
As % of all permanent IT jobs located in Northampton 96.13% 93.92% 94.95%
Number of salaries quoted 540 533 330
Average salary £40,000 £36,500 £37,000
Average salary % change year-on-year
+9.58% -1.35%
90% offered a salary of more than £23,000 £24,500 £23,000
10% offered a salary of more than £60,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Northampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Northampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Northampton

2nd Line Support
Salary Trend in Northampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northampton region.

2nd Line Support Salary Trend in Northampton

2nd Line Support
Top 30 Related IT Skills in Northampton

For the 6 months to 1 May 2015, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (66.67%) Microsoft
2 13 (61.90%) Windows
3 10 (47.62%) ITIL
3 10 (47.62%) Active Directory
4 8 (38.10%) SQL
4 8 (38.10%) TCP/IP
5 7 (33.33%) Retail
6 6 (28.57%) Windows 7
6 6 (28.57%) MS Excel
6 6 (28.57%) Windows XP
6 6 (28.57%) MS Office
6 6 (28.57%) MCP
6 6 (28.57%) Microsoft Certification
6 6 (28.57%) SLA
7 5 (23.81%) MS Exchange
8 4 (19.05%) .NET
8 4 (19.05%) Service Delivery
8 4 (19.05%) MCSA
8 4 (19.05%) Windows Server 2008
9 3 (14.29%) Time Management
9 3 (14.29%) Service Management
10 2 (9.52%) Cisco
10 2 (9.52%) CCNA
10 2 (9.52%) Windows Server 2003
10 2 (9.52%) Citrix
10 2 (9.52%) Cisco Certification
10 2 (9.52%) MCSE
10 2 (9.52%) VMware
10 2 (9.52%) IP Telephony
10 2 (9.52%) MCDST

2nd Line Support
Top Related IT Skills in Northampton by Category

For the 6 months to 1 May 2015, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (23.81%) MS Exchange
2 1 (4.76%) SharePoint
Applications
1 6 (28.57%) MS Excel
1 6 (28.57%) MS Office
Cloud Services
1 1 (4.76%) Microsoft Azure
Communications & Networking
1 8 (38.10%) TCP/IP
2 2 (9.52%) IP Telephony
3 1 (4.76%) LAN
3 1 (4.76%) WAN
3 1 (4.76%) SMTP
3 1 (4.76%) VPN
3 1 (4.76%) Firewall
Database & Business Intelligence
1 1 (4.76%) SQL Server
Development Applications
1 1 (4.76%) Eclipse
General
1 7 (33.33%) Retail
Libraries, Frameworks & Software Standards
1 4 (19.05%) .NET
Miscellaneous
1 2 (9.52%) Computer Science
2 1 (4.76%) iPhone
2 1 (4.76%) Smartphone
2 1 (4.76%) Blackberry
Operating Systems
1 13 (61.90%) Windows
2 6 (28.57%) Windows 7
2 6 (28.57%) Windows XP
3 4 (19.05%) Windows Server 2008
4 2 (9.52%) Windows Server 2003
4 2 (9.52%) Windows 8
5 1 (4.76%) Windows Server 2012
Processes & Methodologies
1 10 (47.62%) ITIL
2 4 (19.05%) Service Delivery
3 3 (14.29%) Time Management
3 3 (14.29%) Service Management
4 1 (4.76%) Network Monitoring
4 1 (4.76%) Mentoring
4 1 (4.76%) User Acceptance Testing
4 1 (4.76%) Software Testing
4 1 (4.76%) Disaster Recovery
Programming Languages
1 8 (38.10%) SQL
2 1 (4.76%) Java
Qualifications
1 6 (28.57%) MCP
1 6 (28.57%) Microsoft Certification
2 4 (19.05%) MCSA
3 2 (9.52%) CCNA
3 2 (9.52%) Cisco Certification
3 2 (9.52%) MCSE
3 2 (9.52%) MCDST
3 2 (9.52%) Degree
Quality Assurance & Compliance
1 6 (28.57%) SLA
System Software
1 10 (47.62%) Active Directory
Vendors
1 14 (66.67%) Microsoft
2 2 (9.52%) Cisco
2 2 (9.52%) Citrix
2 2 (9.52%) VMware
3 1 (4.76%) hybris