2nd Line Support Jobs in Northampton
 
Demand Trend Salary Trend Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Northampton region.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 51 41 58
Rank change year-on-year
-10 +17
Permanent jobs requiring a 2nd Line Support 5 11 4
As % of all permanent IT jobs located in Northampton 1.272% 2.418% 0.837%
As % of the Job Titles category 1.351% 2.477% 0.858%
Number of salaries quoted 5 9 4
Average salary £22,500 £20,000 £25,000
Average salary % change year-on-year
+12.50% -20.00%
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
Northampton
Permanent IT job ads with a match in the
Job Titles category		 370 444 466
As % of all permanent IT jobs located in Northampton 94.15% 97.58% 97.49%
Number of salaries quoted 323 420 433
Average salary £37,500 £35,000 £32,500
Average salary % change year-on-year
+7.14% +7.69%
90% offered a salary of more than £23,000 £22,400 £24,750
10% offered a salary of more than £50,000 £43,000 £52,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Northamptonshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Northampton region as a proportion of the total demand within the Job Titles category.

Northampton 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northampton region.

Northampton 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (70.00%) SLA
2 5 (50.00%) Microsoft Certification
2 5 (50.00%) MS Exchange
2 5 (50.00%) MCP
2 5 (50.00%) Windows
2 5 (50.00%) Windows Server 2008
3 4 (40.00%) Security Cleared
3 4 (40.00%) MS Office
3 4 (40.00%) Windows Server 2003
3 4 (40.00%) Active Directory
4 3 (30.00%) EPoS
4 3 (30.00%) MS Excel
4 3 (30.00%) LAN
4 3 (30.00%) WAN
4 3 (30.00%) SQL Server
4 3 (30.00%) Microsoft
4 3 (30.00%) Windows 7
4 3 (30.00%) Root Cause Analysis
4 3 (30.00%) Retail
5 2 (20.00%) IP Telephony
5 2 (20.00%) MCITP
5 2 (20.00%) Exchange Server 2003
5 2 (20.00%) Windows Vista
5 2 (20.00%) Exchange Server 2007
5 2 (20.00%) SC Cleared
5 2 (20.00%) Cisco
5 2 (20.00%) TCP/IP
5 2 (20.00%) Windows XP
5 2 (20.00%) MCSE
5 2 (20.00%) MCSA

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (50.00%) MS Exchange
2 2 (20.00%) Exchange Server 2003
2 2 (20.00%) Exchange Server 2007
Applications
1 4 (40.00%) MS Office
2 3 (30.00%) MS Excel
Communications & Networking
1 3 (30.00%) LAN
1 3 (30.00%) WAN
2 2 (20.00%) IP Telephony
2 2 (20.00%) TCP/IP
Database & Business Intelligence
1 3 (30.00%) SQL Server
General
1 3 (30.00%) Retail
2 1 (10.00%) Telecoms
2 1 (10.00%) Law
2 1 (10.00%) Legal
Miscellaneous
1 3 (30.00%) EPoS
Operating Systems
1 5 (50.00%) Windows
1 5 (50.00%) Windows Server 2008
2 4 (40.00%) Windows Server 2003
3 3 (30.00%) Windows 7
4 2 (20.00%) Windows Vista
4 2 (20.00%) Windows XP
5 1 (10.00%) Linux
5 1 (10.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 3 (30.00%) Root Cause Analysis
2 2 (20.00%) ITIL
Qualifications
1 5 (50.00%) Microsoft Certification
1 5 (50.00%) MCP
2 4 (40.00%) Security Cleared
3 2 (20.00%) MCITP
3 2 (20.00%) SC Cleared
3 2 (20.00%) MCSE
3 2 (20.00%) MCSA
4 1 (10.00%) MOS
Quality Assurance & Compliance
1 7 (70.00%) SLA
System Software
1 4 (40.00%) Active Directory
Vendors
1 3 (30.00%) Microsoft
2 2 (20.00%) Cisco
2 2 (20.00%) Citrix
2 2 (20.00%) VMware
3 1 (10.00%) Red Hat
2nd Line Support Analyst
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 14 May 2013
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Last Updated Friday 17 May 2013
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