The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 61 53 50
Rank change year-on-year
-8 -3
Permanent jobs requiring a 2nd Line Support 15 5 13
As % of all permanent IT jobs located in Northampton 2.06% 1.14% 2.84%
As % of the Job Titles category 2.19% 1.20% 2.91%
Number of salaries quoted 15 5 12
Average salary £22,500 £23,500 £22,500
Average salary % change year-on-year
-4.25% +4.44%
90% offered a salary of more than £21,500 £23,500 £21,000
10% offered a salary of more than £27,450 £23,800 £23,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
Northamptonshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northampton
Permanent IT job ads with a match in the
Job Titles category
684 415 446
As % of all permanent IT jobs located in Northampton 93.83% 94.32% 97.38%
Number of salaries quoted 651 369 428
Average salary £37,500 £39,000 £37,000
Average salary % change year-on-year
-3.84% +5.40%
90% offered a salary of more than £22,000 £23,000 £23,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Northampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Northampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Northampton

2nd Line Support
Salary Trend in Northampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northampton region.

2nd Line Support Salary Trend in Northampton

2nd Line Support
Top 30 Related IT Skills in Northampton

For the 6 months to 31 October 2014, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 21 (58.33%) Windows
2 19 (52.78%) Microsoft
3 18 (50.00%) MS Excel
4 16 (44.44%) ITIL
5 15 (41.67%) TCP/IP
6 11 (30.56%) SLA
6 11 (30.56%) SQL
7 10 (27.78%) MS Exchange
8 9 (25.00%) SQL Server
9 8 (22.22%) Windows Server 2008
9 8 (22.22%) Degree
9 8 (22.22%) Microsoft Certification
10 7 (19.44%) MCSE
11 6 (16.67%) Windows 7
11 6 (16.67%) SharePoint
11 6 (16.67%) Active Directory
12 5 (13.89%) LAN
12 5 (13.89%) WAN
12 5 (13.89%) MCSA
12 5 (13.89%) MCP
12 5 (13.89%) Retail
13 4 (11.11%) Service Management
13 4 (11.11%) ITIL Certification
13 4 (11.11%) Coaching
14 3 (8.33%) VPN
14 3 (8.33%) DNS
14 3 (8.33%) HND
14 3 (8.33%) MS Office
14 3 (8.33%) .NET
14 3 (8.33%) Legal

2nd Line Support
Top Related IT Skills in Northampton by Category

For the 6 months to 31 October 2014, IT jobs across the Northampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (27.78%) MS Exchange
2 6 (16.67%) SharePoint
3 1 (2.78%) IIS
3 1 (2.78%) Exchange Server 2003
3 1 (2.78%) Exchange Server 2007
Applications
1 18 (50.00%) MS Excel
2 3 (8.33%) MS Office
Communications & Networking
1 15 (41.67%) TCP/IP
2 5 (13.89%) LAN
2 5 (13.89%) WAN
3 3 (8.33%) VPN
3 3 (8.33%) DNS
4 1 (2.78%) IP Telephony
Database & Business Intelligence
1 9 (25.00%) SQL Server
2 1 (2.78%) SQL Server 2005
General
1 5 (13.89%) Retail
2 3 (8.33%) Legal
3 2 (5.56%) Finance
4 1 (2.78%) Law
Libraries, Frameworks & Software Standards
1 3 (8.33%) .NET
2 1 (2.78%) ASP.NET
Miscellaneous
1 1 (2.78%) Computer Science
Operating Systems
1 21 (58.33%) Windows
2 8 (22.22%) Windows Server 2008
3 6 (16.67%) Windows 7
4 2 (5.56%) Windows XP
4 2 (5.56%) Windows Server 2003
5 1 (2.78%) Windows Vista
Processes & Methodologies
1 16 (44.44%) ITIL
2 4 (11.11%) Service Management
2 4 (11.11%) Coaching
3 2 (5.56%) Time Management
4 1 (2.78%) CRM
Programming Languages
1 11 (30.56%) SQL
2 1 (2.78%) Java
Qualifications
1 8 (22.22%) Microsoft Certification
1 8 (22.22%) Degree
2 7 (19.44%) MCSE
3 5 (13.89%) MCSA
3 5 (13.89%) MCP
4 4 (11.11%) ITIL Certification
5 3 (8.33%) MCTS
5 3 (8.33%) MCITP
5 3 (8.33%) HND
6 2 (5.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (30.56%) SLA
System Software
1 6 (16.67%) Active Directory
2 2 (5.56%) VMware Infrastructure
2 2 (5.56%) Hyper-V
Systems Management
1 2 (5.56%) SCOM
Vendors
1 19 (52.78%) Microsoft
2 3 (8.33%) VMware
3 2 (5.56%) Dell
3 2 (5.56%) Remedy
4 1 (2.78%) Cisco
4 1 (2.78%) Citrix