The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 52 62 56
Rank change year-on-year
+10 -6
Permanent jobs requiring a 2nd Line Support 25 17 13
As % of all permanent IT jobs located in Northamptonshire 3.33% 2.05% 2.39%
As % of the Job Titles category 3.53% 2.19% 2.45%
Number of salaries quoted 25 16 10
Average salary £26,125 £23,500 £21,500
Average salary % change year-on-year
+11.17% +9.30%
90% offered a salary of more than £22,000 £20,500 £21,000
10% offered a salary of more than £31,250 £25,250 £25,650
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
East Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northamptonshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northamptonshire
Permanent IT job ads with a match in the
Job Titles category
709 775 530
As % of all permanent IT jobs located in Northamptonshire 94.53% 93.37% 97.43%
Number of salaries quoted 634 684 473
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,500 £23,800
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Northamptonshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Northamptonshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Northamptonshire

2nd Line Support
Salary Trend in Northamptonshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northamptonshire region.

2nd Line Support Salary Trend in Northamptonshire

2nd Line Support
Salary Histogram in Northamptonshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Northamptonshire region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in Northamptonshire

2nd Line Support
Job Locations in Northamptonshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Northamptonshire region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northampton -1 16 £25,000 +6.38%
Wellingborough - 4 £27,500 -
Corby - 1 £26,000 -
2nd Line Support
East Midlands

2nd Line Support
Top 30 Related IT Skills in Northamptonshire

For the 6 months to 27 February 2015, IT jobs across the Northamptonshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 31 (70.45%) Windows
2 28 (63.64%) Microsoft
3 24 (54.55%) Active Directory
4 18 (40.91%) TCP/IP
5 16 (36.36%) ITIL
6 13 (29.55%) MS Office
6 13 (29.55%) MS Excel
7 12 (27.27%) SLA
8 11 (25.00%) WAN
8 11 (25.00%) Windows XP
8 11 (25.00%) LAN
9 10 (22.73%) MS Exchange
9 10 (22.73%) SQL
9 10 (22.73%) Microsoft Certification
9 10 (22.73%) Windows 7
10 9 (20.45%) Windows Server 2008
11 8 (18.18%) DNS
11 8 (18.18%) MCP
12 7 (15.91%) Windows Server 2003
13 6 (13.64%) Retail
13 6 (13.64%) Law
13 6 (13.64%) SQL Server
13 6 (13.64%) MCSE
13 6 (13.64%) MCSA
13 6 (13.64%) Hyper-V
13 6 (13.64%) Exchange Server 2003
13 6 (13.64%) Windows Vista
13 6 (13.64%) Exchange Server 2007
14 5 (11.36%) Windows NT
14 5 (11.36%) DHCP

2nd Line Support
Top Related IT Skills in Northamptonshire by Category

For the 6 months to 27 February 2015, IT jobs across the Northamptonshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (22.73%) MS Exchange
2 6 (13.64%) Exchange Server 2003
2 6 (13.64%) Exchange Server 2007
3 4 (9.09%) IIS
3 4 (9.09%) IBM Notes
4 2 (4.55%) Apache
4 2 (4.55%) Tomcat
4 2 (4.55%) Apache Solr
5 1 (2.27%) SharePoint
Applications
1 13 (29.55%) MS Office
1 13 (29.55%) MS Excel
Cloud Services
1 1 (2.27%) Microsoft Azure
Communications & Networking
1 18 (40.91%) TCP/IP
2 11 (25.00%) LAN
2 11 (25.00%) WAN
3 8 (18.18%) DNS
4 5 (11.36%) Firewall
4 5 (11.36%) DHCP
5 4 (9.09%) VPN
5 4 (9.09%) PBX
6 1 (2.27%) SMTP
6 1 (2.27%) IP Telephony
Database & Business Intelligence
1 6 (13.64%) SQL Server
2 2 (4.55%) MySQL
2 2 (4.55%) Relational Database
3 1 (2.27%) SQL Server 2005
Development Applications
1 2 (4.55%) Eclipse
General
1 6 (13.64%) Law
1 6 (13.64%) Retail
2 4 (9.09%) Telecoms
3 3 (6.82%) Legal
4 1 (2.27%) Finance
Libraries, Frameworks & Software Standards
1 4 (9.09%) .NET
2 2 (4.55%) Servlets
Miscellaneous
1 3 (6.82%) Computer Science
1 3 (6.82%) Enterprise Software
2 2 (4.55%) PDA
3 1 (2.27%) Video Conferencing
3 1 (2.27%) iPhone
3 1 (2.27%) Blackberry
3 1 (2.27%) Smartphone
Operating Systems
1 31 (70.45%) Windows
2 11 (25.00%) Windows XP
3 10 (22.73%) Windows 7
4 9 (20.45%) Windows Server 2008
5 7 (15.91%) Windows Server 2003
6 6 (13.64%) Windows Vista
7 5 (11.36%) Windows NT
8 2 (4.55%) Windows 8
8 2 (4.55%) CentOS
8 2 (4.55%) Linux
9 1 (2.27%) Android
9 1 (2.27%) Windows Server 2012
Processes & Methodologies
1 16 (36.36%) ITIL
2 4 (9.09%) Service Delivery
2 4 (9.09%) Disaster Recovery
2 4 (9.09%) Coaching
3 3 (6.82%) Mentoring
3 3 (6.82%) Time Management
3 3 (6.82%) Service Management
4 2 (4.55%) E-Commerce
5 1 (2.27%) CRM
5 1 (2.27%) Software Testing
5 1 (2.27%) User Acceptance Testing
5 1 (2.27%) Network Monitoring
Programming Languages
1 10 (22.73%) SQL
2 4 (9.09%) Java
Qualifications
1 10 (22.73%) Microsoft Certification
2 8 (18.18%) MCP
3 6 (13.64%) MCSE
3 6 (13.64%) MCSA
4 3 (6.82%) HND
4 3 (6.82%) MCTS
4 3 (6.82%) MCITP
4 3 (6.82%) Degree
5 2 (4.55%) MCDST
5 2 (4.55%) CCNA
5 2 (4.55%) Cisco Certification
6 1 (2.27%) ITIL Certification
Quality Assurance & Compliance
1 12 (27.27%) SLA
System Software
1 24 (54.55%) Active Directory
2 6 (13.64%) Hyper-V
3 2 (4.55%) Terminal Services
Vendors
1 28 (63.64%) Microsoft
2 5 (11.36%) Citrix
3 4 (9.09%) Lotus
3 4 (9.09%) VMware
3 4 (9.09%) hybris
4 2 (4.55%) Red Hat
5 1 (2.27%) Cisco