The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 76 69 65
Rank change year-on-year
-7 -4
Permanent jobs requiring a 2nd Line Support 10 14 7
As % of all permanent IT jobs located in Northamptonshire 1.14% 1.67% 1.03%
As % of the Job Titles category 1.18% 1.76% 1.10%
Number of salaries quoted 10 13 7
Average salary £23,500 £23,500 £22,000
Average salary % change year-on-year
- +6.81%
90% offered a salary of more than £21,500 £21,900 £21,400
10% offered a salary of more than £26,000 £31,900 £23,100
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
East Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northamptonshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northamptonshire
Permanent IT job ads with a match in the
Job Titles category
847 797 639
As % of all permanent IT jobs located in Northamptonshire 96.91% 94.99% 93.97%
Number of salaries quoted 725 729 538
Average salary £40,000 £36,500 £37,500
Average salary % change year-on-year
+9.58% -2.66%
90% offered a salary of more than £23,450 £27,500 £22,000
10% offered a salary of more than £57,500 £57,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Northamptonshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Northamptonshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Northamptonshire

2nd Line Support
Salary Trend in Northamptonshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Northamptonshire region.

2nd Line Support Salary Trend in Northamptonshire

2nd Line Support
Salary Histogram in Northamptonshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Northamptonshire region over the 3 months to 29 May 2015.

2nd Line Support Salary Histogram in Northamptonshire

2nd Line Support
Job Locations in Northamptonshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Northamptonshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northampton -8 5 £23,500 -
2nd Line Support
East Midlands

2nd Line Support
Top 30 Related IT Skills in Northamptonshire

For the 6 months to 29 May 2015, IT jobs across the Northamptonshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (68.57%) Windows
2 20 (57.14%) Microsoft
3 16 (45.71%) Active Directory
4 12 (34.29%) TCP/IP
4 12 (34.29%) ITIL
5 11 (31.43%) MS Office
5 11 (31.43%) Citrix
6 9 (25.71%) MCP
6 9 (25.71%) SQL
7 8 (22.86%) MS Excel
7 8 (22.86%) Windows Server 2008
8 7 (20.00%) Hyper-V
8 7 (20.00%) Retail
8 7 (20.00%) Windows XP
9 6 (17.14%) MS Exchange
9 6 (17.14%) SLA
9 6 (17.14%) Microsoft Certification
9 6 (17.14%) Windows Server 2003
9 6 (17.14%) Windows 7
10 5 (14.29%) IP Telephony
10 5 (14.29%) Service Delivery
10 5 (14.29%) Disaster Recovery
10 5 (14.29%) Firewall
10 5 (14.29%) VMware
10 5 (14.29%) Cisco
11 4 (11.43%) Java
11 4 (11.43%) PBX
11 4 (11.43%) MCSA
11 4 (11.43%) IBM Notes
11 4 (11.43%) .NET

2nd Line Support
Top Related IT Skills in Northamptonshire by Category

For the 6 months to 29 May 2015, IT jobs across the Northamptonshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (17.14%) MS Exchange
2 4 (11.43%) IBM Notes
3 2 (5.71%) Apache
3 2 (5.71%) Tomcat
3 2 (5.71%) Apache Solr
4 1 (2.86%) Exchange Server 2007
4 1 (2.86%) Exchange Server 2003
4 1 (2.86%) SharePoint
Applications
1 11 (31.43%) MS Office
2 8 (22.86%) MS Excel
Cloud Services
1 1 (2.86%) Microsoft Azure
Communications & Networking
1 12 (34.29%) TCP/IP
2 5 (14.29%) IP Telephony
2 5 (14.29%) Firewall
3 4 (11.43%) PBX
4 3 (8.57%) WAN
4 3 (8.57%) LAN
5 2 (5.71%) DHCP
5 2 (5.71%) DNS
6 1 (2.86%) SAN
6 1 (2.86%) VPN
6 1 (2.86%) SMTP
Database & Business Intelligence
1 2 (5.71%) MySQL
1 2 (5.71%) Relational Database
2 1 (2.86%) SQL Server
Development Applications
1 2 (5.71%) Eclipse
General
1 7 (20.00%) Retail
2 4 (11.43%) Telecoms
3 1 (2.86%) Law
3 1 (2.86%) Games
Libraries, Frameworks & Software Standards
1 4 (11.43%) .NET
2 2 (5.71%) Servlets
Miscellaneous
1 2 (5.71%) Computer Science
2 1 (2.86%) Smartphone
2 1 (2.86%) PDA
2 1 (2.86%) Video Conferencing
2 1 (2.86%) iPhone
2 1 (2.86%) Blackberry
Operating Systems
1 24 (68.57%) Windows
2 8 (22.86%) Windows Server 2008
3 7 (20.00%) Windows XP
4 6 (17.14%) Windows Server 2003
4 6 (17.14%) Windows 7
5 3 (8.57%) Linux
6 2 (5.71%) CentOS
6 2 (5.71%) Windows 8
7 1 (2.86%) Windows Server 2012
7 1 (2.86%) Windows Vista
7 1 (2.86%) Android
7 1 (2.86%) Windows NT
Processes & Methodologies
1 12 (34.29%) ITIL
2 5 (14.29%) Service Delivery
2 5 (14.29%) Disaster Recovery
3 4 (11.43%) Mentoring
4 3 (8.57%) Time Management
4 3 (8.57%) Service Management
5 2 (5.71%) E-Commerce
6 1 (2.86%) Network Monitoring
6 1 (2.86%) User Acceptance Testing
6 1 (2.86%) Software Testing
Programming Languages
1 9 (25.71%) SQL
2 4 (11.43%) Java
Qualifications
1 9 (25.71%) MCP
2 6 (17.14%) Microsoft Certification
3 4 (11.43%) MCSA
4 2 (5.71%) Cisco Certification
4 2 (5.71%) CCNA
4 2 (5.71%) MCSE
4 2 (5.71%) MCDST
4 2 (5.71%) Degree
5 1 (2.86%) A+ Certification
5 1 (2.86%) ITIL Certification
Quality Assurance & Compliance
1 6 (17.14%) SLA
System Software
1 16 (45.71%) Active Directory
2 7 (20.00%) Hyper-V
3 2 (5.71%) Terminal Services
4 1 (2.86%) XenApp
4 1 (2.86%) XenServer
Vendors
1 20 (57.14%) Microsoft
2 11 (31.43%) Citrix
3 5 (14.29%) VMware
3 5 (14.29%) Cisco
4 4 (11.43%) Lotus
4 4 (11.43%) hybris
5 2 (5.71%) Red Hat