The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Sheffield region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 54 62 -
Rank change year-on-year
+8 -
Permanent jobs requiring a 1st Line Support 3 1 0
As % of all permanent IT jobs located in Sheffield 0.573% 0.163% -
As % of the Job Titles category 0.591% 0.169% -
Number of salaries quoted 3 1 0
Average salary £21,000 £17,000 -
Average salary % change year-on-year
+23.52% -
UK excluding London average salary £19,000 £19,500 £20,000
% change year-on-year
-2.56% -2.50%
All Job Titles
Sheffield
Permanent IT job ads with a match in the
Job Titles category
508 591 561
As % of all permanent IT jobs located in Sheffield 96.95% 96.25% 97.57%
Number of salaries quoted 444 509 477
Average salary £34,500 £34,000 £33,000
Average salary % change year-on-year
+1.47% +3.03%
90% offered a salary of more than £22,500 £22,500 £23,000
10% offered a salary of more than £60,000 £45,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South Yorkshire

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Sheffield region as a proportion of the total demand within the Job Titles category.

Sheffield 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Sheffield region.

Sheffield 1st Line Support Salary Trend

1st Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Sheffield region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 4 (100.00%) Windows
1 4 (100.00%) MS Office
1 4 (100.00%) Windows XP
1 4 (100.00%) Active Directory
1 4 (100.00%) Microsoft
2 3 (75.00%) CCNA
2 3 (75.00%) Mac OS X
2 3 (75.00%) Apple
2 3 (75.00%) Symantec
2 3 (75.00%) Norton AntiVirus
2 3 (75.00%) Sophos
2 3 (75.00%) Firewall
2 3 (75.00%) VMware
2 3 (75.00%) Cisco Certification
2 3 (75.00%) Microsoft Certification
2 3 (75.00%) MCP
2 3 (75.00%) Client/Server
2 3 (75.00%) MCSE
2 3 (75.00%) MCSA
2 3 (75.00%) MCDST
2 3 (75.00%) Windows Vista
2 3 (75.00%) VMware Infrastructure
2 3 (75.00%) Hyper-V
3 2 (50.00%) Windows 7
3 2 (50.00%) Windows Server 2008
3 2 (50.00%) MS Excel
3 2 (50.00%) Windows Server 2003
4 1 (25.00%) Wi-Fi
4 1 (25.00%) Data Analysis
4 1 (25.00%) CRM

1st Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Sheffield region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 4 (100.00%) MS Office
2 2 (50.00%) MS Excel
Communications & Networking
1 3 (75.00%) Firewall
2 1 (25.00%) Wi-Fi
2 1 (25.00%) LAN
2 1 (25.00%) WAN
2 1 (25.00%) DHCP
2 1 (25.00%) TCP/IP
2 1 (25.00%) VPN
2 1 (25.00%) DNS
General
1 1 (25.00%) Marketing
Miscellaneous
1 3 (75.00%) Client/Server
Operating Systems
1 4 (100.00%) Windows
1 4 (100.00%) Windows XP
2 3 (75.00%) Mac OS X
2 3 (75.00%) Windows Vista
3 2 (50.00%) Windows 7
3 2 (50.00%) Windows Server 2008
3 2 (50.00%) Windows Server 2003
Processes & Methodologies
1 1 (25.00%) Data Analysis
1 1 (25.00%) CRM
1 1 (25.00%) ITIL
1 1 (25.00%) Time Management
1 1 (25.00%) Incident Management
Qualifications
1 3 (75.00%) CCNA
1 3 (75.00%) Cisco Certification
1 3 (75.00%) Microsoft Certification
1 3 (75.00%) MCP
1 3 (75.00%) MCSE
1 3 (75.00%) MCSA
1 3 (75.00%) MCDST
2 1 (25.00%) ITIL Certification
System Software
1 4 (100.00%) Active Directory
2 3 (75.00%) VMware Infrastructure
2 3 (75.00%) Hyper-V
Systems Management
1 3 (75.00%) Norton AntiVirus
Vendors
1 4 (100.00%) Microsoft
2 3 (75.00%) Apple
2 3 (75.00%) Symantec
2 3 (75.00%) Sophos
2 3 (75.00%) VMware