The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Slough region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 48 68 66
Rank change year-on-year
+20 -2
Permanent jobs requiring a 2nd Line Support 13 3 5
As % of all permanent IT jobs located in Slough 2.25% 0.52% 0.72%
As % of the Job Titles category 2.43% 0.53% 0.77%
Number of salaries quoted 13 3 4
Average salary £37,500 £26,500 £40,000
Average salary % change year-on-year
+41.50% -33.75%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Slough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Slough
Permanent IT job ads with a match in the
Job Titles category
535 571 647
As % of all permanent IT jobs located in Slough 92.40% 98.28% 93.77%
Number of salaries quoted 470 497 548
Average salary £49,500 £45,000 £46,000
Average salary % change year-on-year
+10.00% -2.17%
90% offered a salary of more than £27,500 £30,000 £30,000
10% offered a salary of more than £65,000 £60,000 £72,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Slough

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Slough region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Slough

2nd Line Support
Salary Trend in Slough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Slough region.

2nd Line Support Salary Trend in Slough

2nd Line Support
Salary Histogram in Slough

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Slough region over the 3 months to 27 March 2015.

2nd Line Support Salary Histogram in Slough

2nd Line Support
Top 30 Related IT Skills in Slough

For the 6 months to 27 March 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 26 (96.30%) Windows
2 21 (77.78%) Linux
3 19 (70.37%) VMware
4 18 (66.67%) ITIL
5 16 (59.26%) Cisco
5 16 (59.26%) vSphere
6 14 (51.85%) SLA
7 12 (44.44%) Ethernet
8 11 (40.74%) Firewall
8 11 (40.74%) SAN
9 10 (37.04%) CA
9 10 (37.04%) e-Health
9 10 (37.04%) IBM
9 10 (37.04%) Oracle
9 10 (37.04%) FCoE
9 10 (37.04%) Fibre Channel
9 10 (37.04%) Root Cause Analysis
9 10 (37.04%) Cisco Nexus
9 10 (37.04%) FlexPod
9 10 (37.04%) ITIL Foundation Certificate
9 10 (37.04%) Mentoring
9 10 (37.04%) Coaching
9 10 (37.04%) Problem Management
9 10 (37.04%) Risk Analysis
9 10 (37.04%) PCI DSS
9 10 (37.04%) Cisco ASA
10 9 (33.33%) TCP/IP
10 9 (33.33%) NetApp
11 7 (25.93%) Change Management
11 7 (25.93%) Microsoft

2nd Line Support
Top Related IT Skills in Slough by Category

For the 6 months to 27 March 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (22.22%) MS Exchange
2 4 (14.81%) Lync
2 4 (14.81%) IBM Notes
3 1 (3.70%) Exchange Server 2010
3 1 (3.70%) Site Server
Applications
1 3 (11.11%) Spreadsheet
2 2 (7.41%) MS Office
3 1 (3.70%) MS Excel
Business Applications
1 1 (3.70%) Dynamics NAV
Cloud Services
1 1 (3.70%) Office 365
Communications & Networking
1 12 (44.44%) Ethernet
2 11 (40.74%) SAN
2 11 (40.74%) Firewall
3 10 (37.04%) Cisco ASA
3 10 (37.04%) FCoE
3 10 (37.04%) Fibre Channel
3 10 (37.04%) Cisco Nexus
4 9 (33.33%) TCP/IP
5 5 (18.52%) VoIP
5 5 (18.52%) DHCP
5 5 (18.52%) DNS
6 4 (14.81%) RTP
6 4 (14.81%) ISDN
6 4 (14.81%) WAN
7 3 (11.11%) Internet
8 1 (3.70%) VPN
8 1 (3.70%) Wireless
8 1 (3.70%) Cisco IOS
8 1 (3.70%) Network Security
Database & Business Intelligence
1 5 (18.52%) SQL Server
2 1 (3.70%) SQL Server 2005
2 1 (3.70%) SQL Server 2008
General
1 4 (14.81%) Telecoms
2 1 (3.70%) Games
Libraries, Frameworks & Software Standards
1 4 (14.81%) .NET
Miscellaneous
1 10 (37.04%) e-Health
1 10 (37.04%) FlexPod
2 6 (22.22%) Mathematics
3 1 (3.70%) Xbox
3 1 (3.70%) Blackberry
Operating Systems
1 26 (96.30%) Windows
2 21 (77.78%) Linux
3 6 (22.22%) UNIX
3 6 (22.22%) VMS
4 5 (18.52%) Windows 7
5 4 (14.81%) Windows Server 2003
5 4 (14.81%) Windows Server 2008
5 4 (14.81%) Windows 2000 Server
6 2 (7.41%) Windows XP
7 1 (3.70%) Windows 2000
7 1 (3.70%) Windows Vista
Processes & Methodologies
1 18 (66.67%) ITIL
2 10 (37.04%) Problem Management
2 10 (37.04%) Risk Analysis
2 10 (37.04%) Root Cause Analysis
2 10 (37.04%) Mentoring
2 10 (37.04%) Coaching
3 7 (25.93%) Change Management
4 2 (7.41%) Logistics
5 1 (3.70%) Migration
5 1 (3.70%) Service Management
5 1 (3.70%) Capacity Management
5 1 (3.70%) Change Control
Programming Languages
1 4 (14.81%) C#
1 4 (14.81%) C++
1 4 (14.81%) Java
2 1 (3.70%) SQL
Qualifications
1 10 (37.04%) ITIL Foundation Certificate
2 6 (22.22%) Microsoft Certification
3 5 (18.52%) Security Cleared
3 5 (18.52%) MCSE
3 5 (18.52%) CCNA
3 5 (18.52%) Cisco Certification
4 4 (14.81%) CNE
4 4 (14.81%) Novell Certification
4 4 (14.81%) CCVP
4 4 (14.81%) MCTS
4 4 (14.81%) Degree
5 1 (3.70%) SC Cleared
Quality Assurance & Compliance
1 14 (51.85%) SLA
2 10 (37.04%) PCI DSS
System Software
1 16 (59.26%) vSphere
2 7 (25.93%) VMware Infrastructure
3 5 (18.52%) Active Directory
Systems Management
1 6 (22.22%) HP Data Protector
2 1 (3.70%) Backup Exec
Vendors
1 19 (70.37%) VMware
2 16 (59.26%) Cisco
3 10 (37.04%) IBM
3 10 (37.04%) CA
3 10 (37.04%) Oracle
4 9 (33.33%) NetApp
5 7 (25.93%) Microsoft
6 6 (22.22%) HP
7 4 (14.81%) Lotus
8 1 (3.70%) Apple
8 1 (3.70%) Citrix