The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Slough region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 60 52 60
Rank change year-on-year
-8 +8
Permanent jobs requiring a 2nd Line Support 10 18 13
As % of all permanent IT jobs located in Slough 1.54% 2.87% 2.16%
As % of the Job Titles category 1.60% 3.03% 2.17%
Number of salaries quoted 10 18 9
Average salary £50,000 £30,500 £24,000
Average salary % change year-on-year
+63.93% +27.08%
90% offered a salary of more than £27,600 £23,500 £23,500
10% offered a salary of more than £51,250 £40,000 £26,500
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Slough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Slough
Permanent IT job ads with a match in the
Job Titles category
626 594 598
As % of all permanent IT jobs located in Slough 96.31% 94.74% 99.34%
Number of salaries quoted 535 475 518
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £30,000 £29,000 £26,500
10% offered a salary of more than £68,000 £65,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Slough

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Slough region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Slough

2nd Line Support
Salary Trend in Slough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Slough region.

2nd Line Support Salary Trend in Slough

2nd Line Support
Salary Histogram in Slough

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Slough region over the 3 months to 5 February 2016.

2nd Line Support Salary Histogram in Slough

2nd Line Support
Top 30 Related IT Skills in Slough

For the 6 months to 5 February 2016, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 15 (65.22%) Cisco
2 13 (56.52%) SLA
3 10 (43.48%) ITIL
4 8 (34.78%) Risk Analysis
4 8 (34.78%) Root Cause Analysis
5 7 (30.43%) Cisco Nexus
5 7 (30.43%) VMware
5 7 (30.43%) NetApp
6 6 (26.09%) Microsoft
6 6 (26.09%) FlexPod
6 6 (26.09%) vSphere
7 5 (21.74%) Windows Server
7 5 (21.74%) MS Office
7 5 (21.74%) Windows
8 4 (17.39%) Telecoms
8 4 (17.39%) Windows XP
8 4 (17.39%) Active Directory
8 4 (17.39%) People Management
8 4 (17.39%) Data Centre
8 4 (17.39%) Data ONTAP
8 4 (17.39%) Driving Licence
9 3 (13.04%) Mentoring
9 3 (13.04%) Coaching
9 3 (13.04%) Cisco CUCM
9 3 (13.04%) Windows Server 2012
9 3 (13.04%) Cisco ASA
9 3 (13.04%) Cisco UCCX
9 3 (13.04%) MS Exchange
9 3 (13.04%) DHCP
9 3 (13.04%) TCP/IP

2nd Line Support
Top Related IT Skills in Slough by Category

For the 6 months to 5 February 2016, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) MS Exchange
2 1 (4.35%) SharePoint
Applications
1 5 (21.74%) MS Office
Business Applications
1 1 (4.35%) Dynamics CRM
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 7 (30.43%) Cisco Nexus
2 3 (13.04%) Cisco ASA
2 3 (13.04%) DHCP
2 3 (13.04%) DNS
2 3 (13.04%) Firewall
2 3 (13.04%) TCP/IP
3 2 (8.70%) H.323
3 2 (8.70%) MGCP
3 2 (8.70%) Unified Communications
3 2 (8.70%) Wireless
4 1 (4.35%) Cisco IPT
4 1 (4.35%) Cisco Wireless
4 1 (4.35%) Ethernet
4 1 (4.35%) FCoE
4 1 (4.35%) Fibre Channel
4 1 (4.35%) SAN
Database & Business Intelligence
1 1 (4.35%) SQL Server
General
1 4 (17.39%) Telecoms
Miscellaneous
1 6 (26.09%) FlexPod
2 4 (17.39%) Data Centre
2 4 (17.39%) Driving Licence
3 2 (8.70%) Analytical Skills
3 2 (8.70%) Management Information System
4 1 (4.35%) e-Health
4 1 (4.35%) Enterprise Cloud
4 1 (4.35%) Life Science
Operating Systems
1 5 (21.74%) Windows
1 5 (21.74%) Windows Server
2 4 (17.39%) Data ONTAP
2 4 (17.39%) Windows XP
3 3 (13.04%) Windows Server 2012
4 1 (4.35%) Linux
4 1 (4.35%) Windows 2000 Server
4 1 (4.35%) Windows Server 2008
Processes & Methodologies
1 10 (43.48%) ITIL
2 8 (34.78%) Risk Analysis
2 8 (34.78%) Root Cause Analysis
3 4 (17.39%) People Management
4 3 (13.04%) Coaching
4 3 (13.04%) Mentoring
5 2 (8.70%) Incident Management
5 2 (8.70%) Performance Management
5 2 (8.70%) Quality Management
5 2 (8.70%) Service Delivery
5 2 (8.70%) Transition Management
6 1 (4.35%) CRM
6 1 (4.35%) Problem Management
6 1 (4.35%) Service Management
Qualifications
1 2 (8.70%) CCNP
1 2 (8.70%) CCVP
1 2 (8.70%) Cisco Certification
1 2 (8.70%) Security Cleared
2 1 (4.35%) CCIE
2 1 (4.35%) ITIL Foundation Certificate
2 1 (4.35%) SC Cleared
Quality Assurance & Compliance
1 13 (56.52%) SLA
2 1 (4.35%) PCI DSS
System Software
1 6 (26.09%) vSphere
2 4 (17.39%) Active Directory
Systems Management
1 3 (13.04%) Cisco CUCM
1 3 (13.04%) Cisco UCCX
2 1 (4.35%) CiscoWorks
Vendors
1 15 (65.22%) Cisco
2 7 (30.43%) NetApp
2 7 (30.43%) VMware
3 6 (26.09%) Microsoft
4 2 (8.70%) Juniper
5 1 (4.35%) CA
5 1 (4.35%) IBM