The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Slough region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 50 70 66
Rank change year-on-year
+20 -4
Permanent jobs requiring a 2nd Line Support 19 5 4
As % of all permanent IT jobs located in Slough 3.03% 0.80% 0.62%
As % of the Job Titles category 3.30% 0.83% 0.66%
Number of salaries quoted 19 3 3
Average salary £37,500 £26,500 £40,000
Average salary % change year-on-year
+41.50% -33.75%
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Slough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Slough
Permanent IT job ads with a match in the
Job Titles category
576 606 605
As % of all permanent IT jobs located in Slough 91.87% 97.43% 93.94%
Number of salaries quoted 485 527 500
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,000 £29,325 £30,000
10% offered a salary of more than £65,000 £55,000 £72,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Slough

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Slough region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Slough

2nd Line Support
Salary Trend in Slough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Slough region.

2nd Line Support Salary Trend in Slough

2nd Line Support
Salary Histogram in Slough

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Slough region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in Slough

2nd Line Support
Top 30 Related IT Skills in Slough

For the 6 months to 27 February 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (93.75%) Windows
2 23 (71.88%) Linux
3 21 (65.63%) VMware
4 20 (62.50%) ITIL
5 18 (56.25%) vSphere
6 16 (50.00%) Cisco
7 15 (46.88%) SLA
8 12 (37.50%) SAN
8 12 (37.50%) Ethernet
8 12 (37.50%) Oracle
8 12 (37.50%) Root Cause Analysis
9 11 (34.38%) Firewall
10 10 (31.25%) CA
10 10 (31.25%) IBM
10 10 (31.25%) FCoE
10 10 (31.25%) Fibre Channel
10 10 (31.25%) Cisco ASA
10 10 (31.25%) e-Health
10 10 (31.25%) Problem Management
10 10 (31.25%) Risk Analysis
10 10 (31.25%) PCI DSS
10 10 (31.25%) Cisco Nexus
10 10 (31.25%) FlexPod
10 10 (31.25%) ITIL Foundation Certificate
10 10 (31.25%) Mentoring
10 10 (31.25%) Coaching
11 9 (28.13%) VMware Infrastructure
11 9 (28.13%) NetApp
11 9 (28.13%) Change Management
12 8 (25.00%) HP

2nd Line Support
Top Related IT Skills in Slough by Category

For the 6 months to 27 February 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.63%) MS Exchange
2 4 (12.50%) Lync
2 4 (12.50%) IBM Notes
3 1 (3.13%) Apache
3 1 (3.13%) Tomcat
3 1 (3.13%) SharePoint
Applications
1 3 (9.38%) Spreadsheet
2 1 (3.13%) MS Project
2 1 (3.13%) MS Office
2 1 (3.13%) MS Excel
Business Applications
1 1 (3.13%) Dynamics NAV
Cloud Services
1 1 (3.13%) Office 365
Communications & Networking
1 12 (37.50%) Ethernet
1 12 (37.50%) SAN
2 11 (34.38%) Firewall
3 10 (31.25%) Cisco ASA
3 10 (31.25%) FCoE
3 10 (31.25%) Fibre Channel
3 10 (31.25%) Cisco Nexus
4 8 (25.00%) TCP/IP
5 5 (15.63%) Internet
5 5 (15.63%) VoIP
5 5 (15.63%) WAN
6 4 (12.50%) DHCP
6 4 (12.50%) ISDN
6 4 (12.50%) RTP
6 4 (12.50%) DNS
7 1 (3.13%) Wireless
7 1 (3.13%) Network Security
7 1 (3.13%) VPN
7 1 (3.13%) LAN
Database & Business Intelligence
1 7 (21.88%) SQL Server
2 1 (3.13%) Crystal Reports
2 1 (3.13%) SQL Server Reporting Services
2 1 (3.13%) SQL Server 2005
2 1 (3.13%) SQL Server 2008
2 1 (3.13%) MySQL
General
1 4 (12.50%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (15.63%) .NET
Miscellaneous
1 10 (31.25%) e-Health
1 10 (31.25%) FlexPod
2 8 (25.00%) Mathematics
3 1 (3.13%) Open Source
Operating Systems
1 30 (93.75%) Windows
2 23 (71.88%) Linux
3 8 (25.00%) UNIX
3 8 (25.00%) VMS
4 5 (15.63%) Windows 7
5 4 (12.50%) Windows Server 2003
5 4 (12.50%) Windows Server 2008
5 4 (12.50%) Windows 2000 Server
6 1 (3.13%) Windows XP
Processes & Methodologies
1 20 (62.50%) ITIL
2 12 (37.50%) Root Cause Analysis
3 10 (31.25%) Problem Management
3 10 (31.25%) Risk Analysis
3 10 (31.25%) Mentoring
3 10 (31.25%) Coaching
4 9 (28.13%) Change Management
5 2 (6.25%) Logistics
6 1 (3.13%) Migration
6 1 (3.13%) Agile Software Development
6 1 (3.13%) Service Management
6 1 (3.13%) Change Control
6 1 (3.13%) Capacity Management
Programming Languages
1 4 (12.50%) C#
1 4 (12.50%) C++
1 4 (12.50%) Java
2 2 (6.25%) SQL
3 1 (3.13%) VB.NET
Qualifications
1 10 (31.25%) ITIL Foundation Certificate
2 5 (15.63%) Microsoft Certification
2 5 (15.63%) Security Cleared
3 4 (12.50%) MCSE
3 4 (12.50%) CCNA
3 4 (12.50%) Cisco Certification
3 4 (12.50%) CNE
3 4 (12.50%) Novell Certification
3 4 (12.50%) CCVP
3 4 (12.50%) MCTS
3 4 (12.50%) Degree
4 1 (3.13%) SC Cleared
4 1 (3.13%) VCP4
Quality Assurance & Compliance
1 15 (46.88%) SLA
2 10 (31.25%) PCI DSS
System Software
1 18 (56.25%) vSphere
2 9 (28.13%) VMware Infrastructure
3 4 (12.50%) Active Directory
Systems Management
1 8 (25.00%) HP Data Protector
2 1 (3.13%) Backup Exec
Vendors
1 21 (65.63%) VMware
2 16 (50.00%) Cisco
3 12 (37.50%) Oracle
4 10 (31.25%) CA
4 10 (31.25%) IBM
5 9 (28.13%) NetApp
6 8 (25.00%) HP
7 7 (21.88%) Microsoft
8 4 (12.50%) Lotus
9 1 (3.13%) Citrix