The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Slough region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 54 51 60
Rank change year-on-year
-3 +9
Permanent jobs requiring a 2nd Line Support 12 12 9
As % of all permanent IT jobs located in Slough 1.94% 2.39% 1.47%
As % of the Job Titles category 2.08% 2.51% 1.52%
Number of salaries quoted 12 12 8
Average salary £33,500 £25,000 £35,000
Average salary % change year-on-year
+34.00% -28.57%
90% offered a salary of more than £25,050 £23,500 £26,050
10% offered a salary of more than £45,000 £25,500 £43,250
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Slough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Slough
Permanent IT job ads with a match in the
Job Titles category
578 478 592
As % of all permanent IT jobs located in Slough 93.53% 95.22% 96.73%
Number of salaries quoted 487 420 509
Average salary £45,000 £44,500 £45,000
Average salary % change year-on-year
+1.12% -1.11%
90% offered a salary of more than £26,000 £25,000 £24,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Slough

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Slough region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Slough

2nd Line Support
Salary Trend in Slough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Slough region.

2nd Line Support Salary Trend in Slough

2nd Line Support
Salary Histogram in Slough

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Slough region over the 3 months to 4 September 2015.

2nd Line Support Salary Histogram in Slough

2nd Line Support
Top 30 Related IT Skills in Slough

For the 6 months to 4 September 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (86.67%) VMware
2 12 (80.00%) Windows
3 10 (66.67%) Cisco
4 9 (60.00%) ITIL
5 8 (53.33%) NetApp
5 8 (53.33%) vSphere
5 8 (53.33%) Cisco Nexus
6 7 (46.67%) VMware Infrastructure
6 7 (46.67%) Firewall
7 6 (40.00%) Cisco ASA
7 6 (40.00%) Linux
8 5 (33.33%) Citrix
8 5 (33.33%) SAN
8 5 (33.33%) Windows 8
8 5 (33.33%) FlexPod
8 5 (33.33%) Enterprise Cloud
8 5 (33.33%) Data Centre
8 5 (33.33%) Data ONTAP
9 4 (26.67%) Capacity Management
9 4 (26.67%) Windows 7
9 4 (26.67%) SCCM
9 4 (26.67%) SLA
10 3 (20.00%) Active Directory
10 3 (20.00%) Ethernet
10 3 (20.00%) IBM
10 3 (20.00%) MS Office
10 3 (20.00%) Windows XP
10 3 (20.00%) CA
10 3 (20.00%) PCI DSS
10 3 (20.00%) e-Health

2nd Line Support
Top Related IT Skills in Slough by Category

For the 6 months to 4 September 2015, IT jobs across the Slough region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) MS Exchange
1 1 (6.67%) Site Server
1 1 (6.67%) Blackberry Enterprise Server
1 1 (6.67%) Exchange Server 2010
Applications
1 3 (20.00%) MS Office
2 1 (6.67%) MS Excel
Communications & Networking
1 8 (53.33%) Cisco Nexus
2 7 (46.67%) Firewall
3 6 (40.00%) Cisco ASA
4 5 (33.33%) SAN
5 3 (20.00%) Ethernet
5 3 (20.00%) FCoE
5 3 (20.00%) Fibre Channel
6 2 (13.33%) TCP/IP
6 2 (13.33%) DNS
7 1 (6.67%) DHCP
7 1 (6.67%) Cisco IOS
General
1 3 (20.00%) Finance
2 1 (6.67%) Games
Miscellaneous
1 5 (33.33%) FlexPod
1 5 (33.33%) Enterprise Cloud
1 5 (33.33%) Data Centre
2 3 (20.00%) e-Health
3 2 (13.33%) Blackberry
4 1 (6.67%) Xbox
Operating Systems
1 12 (80.00%) Windows
2 6 (40.00%) Linux
3 5 (33.33%) Windows 8
3 5 (33.33%) Data ONTAP
4 4 (26.67%) Windows 7
5 3 (20.00%) Windows XP
6 2 (13.33%) Windows Server 2008
7 1 (6.67%) Mac OS
7 1 (6.67%) Windows Server 2012
7 1 (6.67%) Windows Server 2003
7 1 (6.67%) Windows Vista
7 1 (6.67%) Windows 2000
Processes & Methodologies
1 9 (60.00%) ITIL
2 4 (26.67%) Capacity Management
3 3 (20.00%) Service Delivery
4 2 (13.33%) Change Management
4 2 (13.33%) Problem Management
4 2 (13.33%) Risk Analysis
4 2 (13.33%) Root Cause Analysis
4 2 (13.33%) Service Management
Qualifications
1 3 (20.00%) ITIL Foundation Certificate
2 2 (13.33%) Security Cleared
3 1 (6.67%) MCSE
3 1 (6.67%) CCNA
3 1 (6.67%) Cisco Certification
3 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 4 (26.67%) SLA
2 3 (20.00%) PCI DSS
System Software
1 8 (53.33%) vSphere
2 7 (46.67%) VMware Infrastructure
3 3 (20.00%) Active Directory
Systems Management
1 4 (26.67%) SCCM
Vendors
1 13 (86.67%) VMware
2 10 (66.67%) Cisco
3 8 (53.33%) NetApp
4 5 (33.33%) Citrix
5 3 (20.00%) CA
5 3 (20.00%) IBM
6 2 (13.33%) Microsoft
7 1 (6.67%) Apple