The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 104 186 182
Rank change year-on-year
+82 -4
Permanent jobs requiring a 2nd Line Support 129 42 47
As % of all permanent IT jobs located in Berkshire 2.18% 0.75% 0.85%
As % of the Job Titles category 2.37% 0.80% 0.91%
Number of salaries quoted 75 35 35
Average salary £25,500 £30,000 £24,000
Average salary % change year-on-year
-15.00% +25.00%
90% offered a salary of more than £22,700 £22,500 £20,200
10% offered a salary of more than £31,500 £36,500 £32,500
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5436 5232 5184
As % of all permanent IT jobs located in Berkshire 91.82% 93.18% 94.00%
Number of salaries quoted 3740 4034 4328
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,000 £26,500 £26,000
10% offered a salary of more than £67,500 £61,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +21 50 £27,500 -8.33% 2
Reading +7 25 £27,500 -8.33% 5
Newbury +21 14 £23,500 -12.96%
Slough +11 13 £25,000 -16.66% 1
Maidenhead -1 11 £25,000 -25.37%
Windsor - 4 £26,000 -
Wokingham - 1 - -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 19 September 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 163 (76.17%) Windows
2 105 (49.07%) Microsoft
3 79 (36.92%) MS Exchange
4 68 (31.78%) Active Directory
5 60 (28.04%) Windows 7
6 58 (27.10%) MS Excel
7 57 (26.64%) Security Cleared
8 55 (25.70%) Exchange Server 2010
9 48 (22.43%) VMware
10 42 (19.63%) Windows Server 2008
10 42 (19.63%) DV Cleared
11 38 (17.76%) SC Cleared
12 37 (17.29%) Windows Server 2003
13 36 (16.82%) Windows XP
14 35 (16.36%) HP
15 33 (15.42%) Exchange Server 2007
16 32 (14.95%) SQL
16 32 (14.95%) Microsoft Certification
17 30 (14.02%) ITIL
18 28 (13.08%) Clustering
18 28 (13.08%) Exchange Server 2003
18 28 (13.08%) Windows Server 2012
19 27 (12.62%) High Availability
19 27 (12.62%) MS Office
20 26 (12.15%) Fujitsu
21 24 (11.21%) Windows 8
21 24 (11.21%) Live Communications Server
21 24 (11.21%) Blackberry
21 24 (11.21%) Blackberry Enterprise Server
22 23 (10.75%) MCP

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 19 September 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 79 (36.92%) MS Exchange
2 55 (25.70%) Exchange Server 2010
3 33 (15.42%) Exchange Server 2007
4 28 (13.08%) Exchange Server 2003
5 24 (11.21%) Blackberry Enterprise Server
5 24 (11.21%) Live Communications Server
6 11 (5.14%) Exchange Server 2013
7 10 (4.67%) SharePoint
8 6 (2.80%) IBM Notes
9 5 (2.34%) IIS
9 5 (2.34%) Lync
10 3 (1.40%) SharePoint 2010
11 1 (0.47%) K2 blackpearl
11 1 (0.47%) Apache
11 1 (0.47%) Tomcat
11 1 (0.47%) WebSphere
Applications
1 58 (27.10%) MS Excel
2 27 (12.62%) MS Office
3 7 (3.27%) MS Visio
4 2 (0.93%) MS Project
Business Applications
1 3 (1.40%) Sage 200
Cloud Services
1 15 (7.01%) Office 365
2 5 (2.34%) SaaS
3 1 (0.47%) Google Apps
3 1 (0.47%) Cloud Computing
Communications & Networking
1 20 (9.35%) TCP/IP
2 19 (8.88%) Internet
3 18 (8.41%) Firewall
4 17 (7.94%) LAN
5 16 (7.48%) WAN
6 13 (6.07%) VPN
7 11 (5.14%) DNS
8 9 (4.21%) DHCP
9 8 (3.74%) SMS
10 6 (2.80%) VoIP
10 6 (2.80%) Ethernet
11 5 (2.34%) SAN
12 3 (1.40%) MPLS
12 3 (1.40%) Wireless
12 3 (1.40%) VLAN
12 3 (1.40%) Cisco ASA
13 2 (0.93%) xDSL
13 2 (0.93%) ISDN
13 2 (0.93%) Wi-Fi
14 1 (0.47%) DSL
Database & Business Intelligence
1 21 (9.81%) SQL Server
2 2 (0.93%) Crystal Reports
2 2 (0.93%) Microsoft Analysis Services
2 2 (0.93%) SQL Server Reporting Services
2 2 (0.93%) SQL Server Analysis Services
2 2 (0.93%) MySQL
3 1 (0.47%) SQL Server 2008
3 1 (0.47%) SQL Server 2012
3 1 (0.47%) Oracle Database
3 1 (0.47%) SQL Server 2005
General
1 21 (9.81%) Finance
2 17 (7.94%) Telecoms
3 9 (4.21%) Retail
4 4 (1.87%) Billing
5 1 (0.47%) German Language
5 1 (0.47%) Law
5 1 (0.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (2.34%) HTML
2 4 (1.87%) XML
3 3 (1.40%) .NET
4 1 (0.47%) CSS
4 1 (0.47%) Flash
Miscellaneous
1 28 (13.08%) Clustering
2 24 (11.21%) Blackberry
3 22 (10.28%) Enterprise Software
4 4 (1.87%) Replication
4 4 (1.87%) PDA
5 3 (1.40%) Analytical Skills
6 1 (0.47%) Client/Server
6 1 (0.47%) Thin Client
6 1 (0.47%) Mathematics
6 1 (0.47%) Computer Science
6 1 (0.47%) Fat Client
6 1 (0.47%) Data Integration
6 1 (0.47%) Open Source
6 1 (0.47%) Social Media
6 1 (0.47%) Mobile App
Operating Systems
1 163 (76.17%) Windows
2 60 (28.04%) Windows 7
3 42 (19.63%) Windows Server 2008
4 37 (17.29%) Windows Server 2003
5 36 (16.82%) Windows XP
6 28 (13.08%) Windows Server 2012
7 24 (11.21%) Windows 8
8 19 (8.88%) Linux
9 8 (3.74%) Android
10 7 (3.27%) Windows 2000 Server
10 7 (3.27%) UNIX
11 3 (1.40%) Red Hat Enterprise Linux
11 3 (1.40%) Windows Vista
12 1 (0.47%) IRIX
12 1 (0.47%) Mac OS
12 1 (0.47%) VMS
12 1 (0.47%) Mac OS X
12 1 (0.47%) AIX
12 1 (0.47%) HPUX
12 1 (0.47%) Solaris
Processes & Methodologies
1 30 (14.02%) ITIL
2 27 (12.62%) High Availability
3 23 (10.75%) Incident Management
4 21 (9.81%) Release Management
5 19 (8.88%) Software Deployment
6 18 (8.41%) Software Distribution
7 16 (7.48%) Time Management
8 7 (3.27%) Configuration Management
9 4 (1.87%) Service Management
9 4 (1.87%) Mobile Device Management
10 3 (1.40%) Mentoring
10 3 (1.40%) Root Cause Analysis
10 3 (1.40%) Service Delivery
10 3 (1.40%) Project Management
10 3 (1.40%) Disaster Recovery
10 3 (1.40%) Security Management
10 3 (1.40%) Network Design
11 2 (0.93%) MVC
11 2 (0.93%) Change Management
11 2 (0.93%) CRM
Programming Languages
1 32 (14.95%) SQL
2 7 (3.27%) Java
3 3 (1.40%) C#
4 2 (0.93%) VB.NET
4 2 (0.93%) PowerShell
5 1 (0.47%) Google Apps Script
5 1 (0.47%) Python
5 1 (0.47%) JavaScript
5 1 (0.47%) VBScript
Qualifications
1 57 (26.64%) Security Cleared
2 42 (19.63%) DV Cleared
3 38 (17.76%) SC Cleared
4 32 (14.95%) Microsoft Certification
5 23 (10.75%) MCP
6 14 (6.54%) MCSE
6 14 (6.54%) MCITP
7 13 (6.07%) MCSA
7 13 (6.07%) MCTS
8 5 (2.34%) CCNA
8 5 (2.34%) Cisco Certification
8 5 (2.34%) Degree
9 4 (1.87%) VMware Certified Professional (VCP)
10 2 (0.93%) OCA
10 2 (0.93%) Oracle Certification
Quality Assurance & Compliance
1 19 (8.88%) SLA
2 3 (1.40%) ISO/IEC 27001
3 1 (0.47%) QA
System Software
1 68 (31.78%) Active Directory
2 19 (8.88%) VMware Infrastructure
3 9 (4.21%) Hyper-V
3 9 (4.21%) vSphere
4 8 (3.74%) VMware ESXi
5 2 (0.93%) VMware ESX
6 1 (0.47%) Microsoft App-V
6 1 (0.47%) XenApp
6 1 (0.47%) XenDesktop
Systems Management
1 19 (8.88%) OpenView Configuration Management
2 11 (5.14%) Systems Management Server (SMS)
3 9 (4.21%) SCCM
4 6 (2.80%) SCOM
5 1 (0.47%) HP Data Protector
5 1 (0.47%) NetBackup
5 1 (0.47%) Backup Exec
5 1 (0.47%) OpenView
5 1 (0.47%) Tivoli
5 1 (0.47%) MOM
Vendors
1 105 (49.07%) Microsoft
2 48 (22.43%) VMware
3 35 (16.36%) HP
4 26 (12.15%) Fujitsu
5 18 (8.41%) McAfee
6 15 (7.01%) Cisco
7 12 (5.61%) Sophos
8 8 (3.74%) Salesforce.com
8 8 (3.74%) Symantec
9 6 (2.80%) Citrix
9 6 (2.80%) Lotus
9 6 (2.80%) SAP
9 6 (2.80%) SonicWALL
10 5 (2.34%) Dell
11 4 (1.87%) Oracle
11 4 (1.87%) Red Hat
12 3 (1.40%) Sage
12 3 (1.40%) Aruba
13 1 (0.47%) Lumension
13 1 (0.47%) ServiceNow
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: Yesterday
Reading, Oxfordshire
Swan It Recruitment Ltd
Salary: £23700 - £27100 per annum + pension, insurance and enc.
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18300 - £23300 per annum + £1,200 DV allowance
Posted: 2 days ago
Reading, Berkshire
CEM
Salary: From £24,000 to £29,000 per annum plus benefits
Posted: 3 days ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 3 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 5 days ago
Slough
Quantica Technology - London
Salary: £26000 - £34000 per annum
Posted: 9 days ago
Bracknell
Austin Fraser Limited
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 15 days ago