The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 162 173 158
Rank change year-on-year
+11 -15
Permanent jobs requiring a 2nd Line Support 62 54 74
As % of all permanent IT jobs located in Berkshire 1.11% 0.92% 1.37%
As % of the Job Titles category 1.19% 0.99% 1.46%
Number of salaries quoted 48 42 50
Average salary £27,500 £27,500 £29,000
Average salary % change year-on-year
- -5.17%
90% offered a salary of more than £23,500 £22,000 £21,500
10% offered a salary of more than £45,000 £33,000 £40,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5213 5459 5060
As % of all permanent IT jobs located in Berkshire 93.19% 93.05% 93.83%
Number of salaries quoted 3853 3961 3977
Average salary £50,000 £45,000 £44,000
Average salary % change year-on-year
+11.11% +2.27%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 17 April 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading 0 27 £25,000 +11.11% 2
Bracknell +14 16 £45,000 +63.63% 1
Slough +14 7 £42,500 +21.42%
Maidenhead -3 5 £31,000 +12.72% 1
Newbury +9 1 £29,000 +26.08%
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 17 April 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 121 (82.88%) Windows
2 71 (48.63%) Active Directory
3 69 (47.26%) Microsoft
4 56 (38.36%) Security Cleared
5 47 (32.19%) DV Cleared
5 47 (32.19%) ITIL
6 42 (28.77%) MS Exchange
7 37 (25.34%) HP
7 37 (25.34%) SLA
8 35 (23.97%) MS Excel
9 34 (23.29%) Windows XP
10 33 (22.60%) Windows 7
11 32 (21.92%) Release Management
12 29 (19.86%) Cisco
12 29 (19.86%) Windows Server 2003
13 28 (19.18%) Linux
14 27 (18.49%) SC Cleared
14 27 (18.49%) Fujitsu
15 24 (16.44%) Microsoft Certification
15 24 (16.44%) Blackberry
15 24 (16.44%) VMware
16 23 (15.75%) Exchange Server 2003
16 23 (15.75%) Exchange Server 2010
17 22 (15.07%) Firewall
18 21 (14.38%) MS Office
19 20 (13.70%) TCP/IP
19 20 (13.70%) Clustering
19 20 (13.70%) High Availability
20 19 (13.01%) Live Communications Server
20 19 (13.01%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 17 April 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (28.77%) MS Exchange
2 23 (15.75%) Exchange Server 2003
2 23 (15.75%) Exchange Server 2010
3 19 (13.01%) Blackberry Enterprise Server
3 19 (13.01%) Live Communications Server
4 7 (4.79%) Exchange Server 2007
5 4 (2.74%) Lync
5 4 (2.74%) Exchange Server 2013
5 4 (2.74%) IBM Notes
6 3 (2.05%) Lotus Domino
7 2 (1.37%) SharePoint
7 2 (1.37%) Site Server
7 2 (1.37%) IIS
8 1 (0.68%) SharePoint Server
Applications
1 35 (23.97%) MS Excel
2 21 (14.38%) MS Office
3 12 (8.22%) MS Visio
4 3 (2.05%) Spreadsheet
Business Applications
1 7 (4.79%) Nortel Periphonics
2 2 (1.37%) Dynamics NAV
Cloud Services
1 5 (3.42%) Office 365
2 4 (2.74%) Amazon AWS
2 4 (2.74%) Google Apps
3 2 (1.37%) SaaS
4 1 (0.68%) Cloud Computing
Communications & Networking
1 22 (15.07%) Firewall
2 20 (13.70%) TCP/IP
3 15 (10.27%) DNS
4 13 (8.90%) Cisco Nexus
5 12 (8.22%) Ethernet
5 12 (8.22%) Cisco ASA
6 11 (7.53%) SAN
7 10 (6.85%) Internet
7 10 (6.85%) FCoE
7 10 (6.85%) Fibre Channel
8 9 (6.16%) DHCP
9 8 (5.48%) WAN
10 7 (4.79%) Frame Relay
10 7 (4.79%) Cisco ICM
11 5 (3.42%) LAN
11 5 (3.42%) VoIP
12 4 (2.74%) ISDN
12 4 (2.74%) RTP
13 3 (2.05%) VPN
14 2 (1.37%) PBX
Database & Business Intelligence
1 7 (4.79%) SQL Server
2 1 (0.68%) MS Access
2 1 (0.68%) SQL Server 2005
2 1 (0.68%) QlikView
2 1 (0.68%) SQL Server 2008
Development Applications
1 2 (1.37%) Team Foundation Server
General
1 17 (11.64%) Telecoms
2 15 (10.27%) Retail
3 14 (9.59%) Finance
4 2 (1.37%) Manufacturing
5 1 (0.68%) Advertising
5 1 (0.68%) Games
5 1 (0.68%) German Language
5 1 (0.68%) Back Office
Libraries, Frameworks & Software Standards
1 4 (2.74%) .NET
1 4 (2.74%) Web Services
2 1 (0.68%) Flash
2 1 (0.68%) HTML
Miscellaneous
1 24 (16.44%) Blackberry
2 20 (13.70%) Clustering
3 16 (10.96%) Replication
4 11 (7.53%) Enterprise Cloud
5 10 (6.85%) FlexPod
5 10 (6.85%) e-Health
6 4 (2.74%) Mathematics
7 3 (2.05%) Enterprise Software
7 3 (2.05%) PDA
8 2 (1.37%) Analytical Skills
9 1 (0.68%) Performance Metrics
9 1 (0.68%) User Experience
9 1 (0.68%) Data Protection Act
9 1 (0.68%) Xbox
9 1 (0.68%) Smartphone
Operating Systems
1 121 (82.88%) Windows
2 34 (23.29%) Windows XP
3 33 (22.60%) Windows 7
4 29 (19.86%) Windows Server 2003
5 28 (19.18%) Linux
6 17 (11.64%) Windows Server 2008
7 15 (10.27%) Windows 2000 Server
8 10 (6.85%) Windows 8
9 9 (6.16%) Windows Server 2012
10 7 (4.79%) Apple iOS
10 7 (4.79%) Windows Vista
10 7 (4.79%) Android
11 6 (4.11%) UNIX
12 4 (2.74%) VMS
13 2 (1.37%) Windows 2000
13 2 (1.37%) Windows Mobile
13 2 (1.37%) Mac OS
14 1 (0.68%) IRIX
14 1 (0.68%) Mac OS X
14 1 (0.68%) AIX
Processes & Methodologies
1 47 (32.19%) ITIL
2 32 (21.92%) Release Management
3 20 (13.70%) High Availability
4 18 (12.33%) Software Deployment
5 16 (10.96%) Software Distribution
5 16 (10.96%) Software Delivery
6 14 (9.59%) Root Cause Analysis
7 13 (8.90%) Mentoring
7 13 (8.90%) Coaching
7 13 (8.90%) Problem Management
8 12 (8.22%) Risk Analysis
8 12 (8.22%) Configuration Management
9 8 (5.48%) DevOps
10 7 (4.79%) Service Delivery
11 6 (4.11%) Service Management
12 5 (3.42%) Change Management
13 4 (2.74%) Time Management
13 4 (2.74%) Incident Management
13 4 (2.74%) ITIL V2
14 3 (2.05%) Business Continuity
Programming Languages
1 10 (6.85%) SQL
2 4 (2.74%) C#
2 4 (2.74%) C++
2 4 (2.74%) Java
3 1 (0.68%) VB
3 1 (0.68%) C
Qualifications
1 56 (38.36%) Security Cleared
2 47 (32.19%) DV Cleared
3 27 (18.49%) SC Cleared
4 24 (16.44%) Microsoft Certification
5 18 (12.33%) MCSE
6 17 (11.64%) MCP
7 13 (8.90%) CCNA
7 13 (8.90%) Cisco Certification
8 12 (8.22%) Degree
9 11 (7.53%) ITIL Foundation Certificate
10 6 (4.11%) MCTS
11 5 (3.42%) MCITP
12 4 (2.74%) CCVP
12 4 (2.74%) CNE
12 4 (2.74%) Novell Certification
13 2 (1.37%) MCSA
13 2 (1.37%) MOS
14 1 (0.68%) A+ Certification
Quality Assurance & Compliance
1 37 (25.34%) SLA
2 10 (6.85%) PCI DSS
System Software
1 71 (48.63%) Active Directory
2 14 (9.59%) vSphere
3 9 (6.16%) VMware Infrastructure
4 4 (2.74%) Samba
5 3 (2.05%) Hyper-V
6 1 (0.68%) VMware ESX
6 1 (0.68%) VMware Workstation
Systems Management
1 16 (10.96%) Systems Management Server (SMS)
1 16 (10.96%) OpenView Configuration Management
1 16 (10.96%) SCCM
2 11 (7.53%) SCOM
3 7 (4.79%) Cisco IPCC
4 4 (2.74%) HP Data Protector
4 4 (2.74%) Puppet
5 1 (0.68%) FortiGate
5 1 (0.68%) Backup Exec
5 1 (0.68%) Netcool
Vendors
1 69 (47.26%) Microsoft
2 37 (25.34%) HP
3 29 (19.86%) Cisco
4 27 (18.49%) Fujitsu
5 24 (16.44%) VMware
6 16 (10.96%) McAfee
6 16 (10.96%) Sophos
7 13 (8.90%) IBM
8 12 (8.22%) Symantec
9 10 (6.85%) CA
10 9 (6.16%) NetApp
11 8 (5.48%) Oracle
12 7 (4.79%) Genesys
12 7 (4.79%) Nortel
13 6 (4.11%) Dell
14 5 (3.42%) Google
15 4 (2.74%) LANDesk
15 4 (2.74%) Novell
15 4 (2.74%) Lotus
15 4 (2.74%) Apple
Maidenhead, Berkshire
Lorien Resourcing
Salary: £20000 - £26000 per annum + benefits
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: 3 days ago
Bracknell, Berkshire
Reed Professional Services
Salary: £26000 - £28000 per annum
Posted: 5 days ago