The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 157 107 174
Rank change year-on-year
-50 +67
Permanent jobs requiring a 2nd Line Support 52 111 52
As % of all permanent IT jobs located in Berkshire 1.04% 1.98% 0.94%
As % of the Job Titles category 1.11% 2.13% 1.00%
Number of salaries quoted 52 69 41
Average salary £25,000 £25,000 £30,000
Average salary % change year-on-year
- -16.66%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £40,000 £30,000 £40,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4689 5222 5175
As % of all permanent IT jobs located in Berkshire 94.12% 93.10% 93.36%
Number of salaries quoted 3597 3686 4105
Average salary £47,500 £45,000 £42,500
Average salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £27,000 £25,500 £25,000
10% offered a salary of more than £67,500 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading 0 28 £25,000 -7.40%
Slough -3 13 £38,500 +50.98% 1
Newbury +5 4 £22,500 -4.25% 1
Bracknell -5 1 £32,000 -
Hungerford - 1 £22,500 -
Windsor - 1 £32,500 - 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 31 July 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 85 (78.70%) Windows
2 53 (49.07%) Active Directory
3 42 (38.89%) Microsoft
3 42 (38.89%) ITIL
4 37 (34.26%) Windows 7
5 31 (28.70%) SLA
6 30 (27.78%) Cisco
6 30 (27.78%) VMware
7 29 (26.85%) Linux
8 26 (24.07%) Security Cleared
9 24 (22.22%) Firewall
10 22 (20.37%) MS Excel
10 22 (20.37%) TCP/IP
11 20 (18.52%) MS Exchange
11 20 (18.52%) Windows Server 2012
12 19 (17.59%) DV Cleared
12 19 (17.59%) Windows Server 2008
12 19 (17.59%) MS Office
12 19 (17.59%) HP
13 18 (16.67%) Microsoft Certification
13 18 (16.67%) Windows 8
14 17 (15.74%) MCP
15 15 (13.89%) MCSE
15 15 (13.89%) Data Centre
16 14 (12.96%) Cisco Nexus
16 14 (12.96%) vSphere
17 13 (12.04%) Red Hat Enterprise Linux
17 13 (12.04%) Exchange Server 2010
17 13 (12.04%) Cisco ASA
17 13 (12.04%) Windows XP

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 31 July 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (18.52%) MS Exchange
2 13 (12.04%) Exchange Server 2010
3 9 (8.33%) Exchange Server 2003
4 7 (6.48%) Blackberry Enterprise Server
5 6 (5.56%) Live Communications Server
6 4 (3.70%) Exchange Server 2007
7 3 (2.78%) SharePoint
7 3 (2.78%) IIS
8 2 (1.85%) Site Server
8 2 (1.85%) Lync
8 2 (1.85%) Exchange Server 2013
9 1 (0.93%) JBoss
9 1 (0.93%) Lotus Domino
9 1 (0.93%) SharePoint Server
Applications
1 22 (20.37%) MS Excel
2 19 (17.59%) MS Office
3 13 (12.04%) MS Visio
Business Applications
1 6 (5.56%) Nortel Periphonics
2 1 (0.93%) SAP Oil and Gas
Cloud Services
1 3 (2.78%) Office 365
2 1 (0.93%) SaaS
Communications & Networking
1 24 (22.22%) Firewall
2 22 (20.37%) TCP/IP
3 14 (12.96%) Cisco Nexus
4 13 (12.04%) Cisco ASA
5 10 (9.26%) SAN
6 9 (8.33%) DNS
7 7 (6.48%) VPN
7 7 (6.48%) LAN
7 7 (6.48%) WAN
8 6 (5.56%) DHCP
8 6 (5.56%) Ethernet
8 6 (5.56%) Internet
8 6 (5.56%) Frame Relay
8 6 (5.56%) FCoE
8 6 (5.56%) Fibre Channel
8 6 (5.56%) Cisco ICM
9 5 (4.63%) Cisco IOS
10 2 (1.85%) IP Telephony
11 1 (0.93%) Wireless
11 1 (0.93%) Intranet
Database & Business Intelligence
1 3 (2.78%) SQL Server
2 1 (0.93%) SQL Server Reporting Services
2 1 (0.93%) SQL Server Integration Services
2 1 (0.93%) SQL Server 2008
2 1 (0.93%) MySQL
Development Applications
1 1 (0.93%) Team Foundation Server
General
1 6 (5.56%) Finance
1 6 (5.56%) Manufacturing
2 2 (1.85%) Telecoms
3 1 (0.93%) Electronics
3 1 (0.93%) Automotive
3 1 (0.93%) Legal
3 1 (0.93%) Advertising
3 1 (0.93%) Games
3 1 (0.93%) Local Government
3 1 (0.93%) Marketing
3 1 (0.93%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.93%) .NET
Miscellaneous
1 15 (13.89%) Data Centre
2 12 (11.11%) Blackberry
3 9 (8.33%) FlexPod
3 9 (8.33%) Enterprise Cloud
4 6 (5.56%) Clustering
4 6 (5.56%) e-Health
5 4 (3.70%) Analytical Skills
6 3 (2.78%) Replication
6 3 (2.78%) PDA
6 3 (2.78%) Enterprise Software
7 1 (0.93%) Xbox
7 1 (0.93%) DTV
7 1 (0.93%) Mobile App
Operating Systems
1 85 (78.70%) Windows
2 37 (34.26%) Windows 7
3 29 (26.85%) Linux
4 20 (18.52%) Windows Server 2012
5 19 (17.59%) Windows Server 2008
6 18 (16.67%) Windows 8
7 13 (12.04%) Red Hat Enterprise Linux
7 13 (12.04%) Windows XP
8 10 (9.26%) Windows Server 2003
9 9 (8.33%) Data ONTAP
10 6 (5.56%) Android
11 5 (4.63%) CentOS
11 5 (4.63%) Apple iOS
12 4 (3.70%) UNIX
13 2 (1.85%) Windows Mobile
13 2 (1.85%) Windows Vista
13 2 (1.85%) Windows 2000
13 2 (1.85%) Mac OS
14 1 (0.93%) Mac OS X
14 1 (0.93%) AIX
Processes & Methodologies
1 42 (38.89%) ITIL
2 13 (12.04%) Configuration Management
3 10 (9.26%) Root Cause Analysis
4 9 (8.33%) Problem Management
5 8 (7.41%) Risk Analysis
5 8 (7.41%) Service Delivery
6 7 (6.48%) Service Management
6 7 (6.48%) Coaching
7 6 (5.56%) Mentoring
7 6 (5.56%) High Availability
7 6 (5.56%) Time Management
8 4 (3.70%) Incident Management
8 4 (3.70%) Change Management
8 4 (3.70%) ITIL V2
8 4 (3.70%) DevOps
8 4 (3.70%) Capacity Management
9 3 (2.78%) Business Continuity
9 3 (2.78%) Business Intelligence
9 3 (2.78%) Release Management
10 2 (1.85%) Process Management
Programming Languages
1 11 (10.19%) SQL
2 1 (0.93%) T-SQL
2 1 (0.93%) VB.NET
2 1 (0.93%) Java
Qualifications
1 26 (24.07%) Security Cleared
2 19 (17.59%) DV Cleared
3 18 (16.67%) Microsoft Certification
4 17 (15.74%) MCP
5 15 (13.89%) MCSE
6 12 (11.11%) SC Cleared
7 8 (7.41%) Cisco Certification
7 8 (7.41%) CCNA
8 7 (6.48%) ITIL Foundation Certificate
9 5 (4.63%) Degree
10 3 (2.78%) MCITP
11 2 (1.85%) MCTS
12 1 (0.93%) CCA
12 1 (0.93%) Citrix Certification
12 1 (0.93%) ITIL Certification
12 1 (0.93%) MOS
12 1 (0.93%) MCSA
12 1 (0.93%) HND
Quality Assurance & Compliance
1 31 (28.70%) SLA
2 6 (5.56%) PCI DSS
3 1 (0.93%) QA
System Software
1 53 (49.07%) Active Directory
2 14 (12.96%) vSphere
3 10 (9.26%) VMware Infrastructure
4 8 (7.41%) Hyper-V
5 2 (1.85%) VMware ESXi
6 1 (0.93%) Microsoft App-V
6 1 (0.93%) XenApp
6 1 (0.93%) XenServer
6 1 (0.93%) XenDesktop
Systems Management
1 7 (6.48%) SCCM
2 6 (5.56%) Cisco IPCC
3 4 (3.70%) FortiGate
4 1 (0.93%) XenMobile
4 1 (0.93%) Netcool
Vendors
1 42 (38.89%) Microsoft
2 30 (27.78%) Cisco
2 30 (27.78%) VMware
3 19 (17.59%) HP
4 13 (12.04%) Red Hat
4 13 (12.04%) Symantec
5 12 (11.11%) NetApp
6 10 (9.26%) Citrix
7 7 (6.48%) IBM
8 6 (5.56%) Nortel
8 6 (5.56%) Genesys
8 6 (5.56%) CA
9 4 (3.70%) Dell
9 4 (3.70%) LANDesk
10 3 (2.78%) Fujitsu
11 2 (1.85%) Apple
12 1 (0.93%) Sage
12 1 (0.93%) Avaya
12 1 (0.93%) SAP
12 1 (0.93%) Sun
Newbury, Berkshire
People Source Consulting
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday
Berkshire
iKonnect
Salary: £45000 - £50000 per annum + Package
Posted: 2 days ago
Windsor, Berkshire
Woodward Associates (UK) Limited
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 11 days ago
Slough
CPS Group
Salary: £40k - 50k per year + Excellence Benefits Package
Posted: 16 days ago