The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Berkshire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 126 175 145
Rank change year-on-year
+49 -30
Permanent jobs requiring a 2nd Line Support 89 48 51
As % of all permanent IT jobs located in Berkshire 1.730% 0.783% 0.990%
As % of the Job Titles category 1.836% 0.828% 1.052%
Number of salaries quoted 63 32 42
Average salary £30,000 £27,250 £30,000
Average salary % change year-on-year
+10.09% -9.16%
90% offered a salary of more than £22,000 £21,500 £22,500
10% offered a salary of more than £40,000 £35,000 £41,500
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4848 5795 4847
As % of all permanent IT jobs located in Berkshire 94.23% 94.49% 94.12%
Number of salaries quoted 3844 4947 4021
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,350 £27,500 £26,000
10% offered a salary of more than £62,500 £62,500 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Berkshire region as a proportion of the total demand within the Job Titles category.

Berkshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

Berkshire 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 17 May 2013.

Berkshire 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Bracknell -6 32 £32,500 +54.76%
Reading +12 30 £26,500 -10.16%
Slough +5 12 £29,250 +10.37%
Newbury +12 4 £27,000 -3.57%
Windsor 0 1 £29,000 -
Wokingham - 1 £26,000 -
Ascot - 1 £40,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 80 (55.56%) Windows
2 72 (50.00%) Microsoft
3 62 (43.06%) MS Excel
4 51 (35.42%) Finance
5 48 (33.33%) Windows Server 2003
6 43 (29.86%) Security Cleared
7 42 (29.17%) SC Cleared
7 42 (29.17%) Telecoms
8 39 (27.08%) Sophos
8 39 (27.08%) Retail
9 38 (26.39%) Fujitsu
9 38 (26.39%) Software Deployment
9 38 (26.39%) Software Distribution
9 38 (26.39%) McAfee
9 38 (26.39%) Systems Management Server (SMS)
9 38 (26.39%) OpenView Configuration Management
9 38 (26.39%) HP
10 35 (24.31%) Microsoft Certification
10 35 (24.31%) Unified Communications
11 34 (23.61%) MPLS
12 32 (22.22%) MCSE
12 32 (22.22%) Windows XP
13 31 (21.53%) MCP
14 28 (19.44%) Cisco
15 24 (16.67%) MCITP
15 24 (16.67%) SCCM
16 22 (15.28%) Cisco Certification
17 21 (14.58%) CCNA
17 21 (14.58%) MS Office
18 20 (13.89%) Active Directory

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (2.083%) HTML
2 2 (1.389%) .NET
2 2 (1.389%) JSP
2 2 (1.389%) COM
2 2 (1.389%) LAMP
3 1 (0.694%) Spring
3 1 (0.694%) Apache Axis
3 1 (0.694%) Taglibs
3 1 (0.694%) EJB
3 1 (0.694%) CSS
3 1 (0.694%) JDBC
3 1 (0.694%) Servlets
3 1 (0.694%) SOAP
3 1 (0.694%) Web Services
3 1 (0.694%) XML
3 1 (0.694%) J2SE
3 1 (0.694%) JMS
3 1 (0.694%) AWT
3 1 (0.694%) ASP
3 1 (0.694%) DHTML
Application Platforms
1 13 (9.028%) MS Exchange
2 7 (4.861%) Exchange Server 2003
2 7 (4.861%) Exchange Server 2007
3 5 (3.472%) Exchange Server 2010
4 1 (0.694%) Drupal
4 1 (0.694%) WebLogic
4 1 (0.694%) IIS
4 1 (0.694%) Lotus Notes
4 1 (0.694%) Apache
4 1 (0.694%) Tomcat
4 1 (0.694%) SharePoint
Applications
1 62 (43.06%) MS Excel
2 21 (14.58%) MS Office
3 1 (0.694%) Photoshop
3 1 (0.694%) Acrobat
3 1 (0.694%) QuarkXPress
3 1 (0.694%) Google Apps
Business Applications
1 1 (0.694%) Nortel Periphonics
1 1 (0.694%) Dynamics CRM
1 1 (0.694%) Dynamics GP
Communications & Networking
1 35 (24.31%) Unified Communications
2 34 (23.61%) MPLS
3 13 (9.028%) TCP/IP
4 12 (8.333%) LAN
4 12 (8.333%) WAN
5 9 (6.250%) DNS
6 8 (5.556%) DHCP
7 7 (4.861%) Firewall
8 3 (2.083%) ADSL
9 2 (1.389%) Internet
9 2 (1.389%) H.323
10 1 (0.694%) MGCP
10 1 (0.694%) NetScreen
10 1 (0.694%) SSL
10 1 (0.694%) SAN
10 1 (0.694%) Cisco ICM
10 1 (0.694%) IMAP
10 1 (0.694%) Cisco ASA
10 1 (0.694%) FTP
10 1 (0.694%) HTTP
Database & Business Intelligence
1 7 (4.861%) SQL Server
2 4 (2.778%) RDBMS
3 1 (0.694%) Oracle 10g
3 1 (0.694%) Oracle 9i
3 1 (0.694%) MySQL
Development Applications
1 1 (0.694%) JUnit
1 1 (0.694%) Log4j
General
1 51 (35.42%) Finance
2 42 (29.17%) Telecoms
3 39 (27.08%) Retail
4 5 (3.472%) Law
5 2 (1.389%) Manufacturing
5 2 (1.389%) Danish Language
5 2 (1.389%) Dutch Language
5 2 (1.389%) German Language
6 1 (0.694%) French Language
6 1 (0.694%) Advertising
6 1 (0.694%) Automotive
Miscellaneous
1 5 (3.472%) Replication
2 3 (2.083%) Thin Client
2 3 (2.083%) Blackberry
2 3 (2.083%) PDA
2 3 (2.083%) Fat Client
2 3 (2.083%) iPad
3 1 (0.694%) Client/Server
3 1 (0.694%) Open Source
3 1 (0.694%) Statistics
3 1 (0.694%) Computer Science
3 1 (0.694%) IVR
Operating Systems
1 80 (55.56%) Windows
2 48 (33.33%) Windows Server 2003
3 32 (22.22%) Windows XP
4 16 (11.11%) Windows Server 2008
5 11 (7.639%) Windows Vista
5 11 (7.639%) Linux
6 9 (6.250%) UNIX
7 6 (4.167%) Windows 7
8 4 (2.778%) Solaris
9 3 (2.083%) Windows NT
9 3 (2.083%) Windows 8
9 3 (2.083%) Mac OS
10 2 (1.389%) Windows 2000 Server
10 2 (1.389%) Windows Server 2012
11 1 (0.694%) Android
11 1 (0.694%) Windows 2000
Processes & Methodologies
1 38 (26.39%) Software Deployment
1 38 (26.39%) Software Distribution
2 14 (9.722%) Release Management
3 9 (6.250%) ITIL
4 6 (4.167%) Change Management
4 6 (4.167%) User Acceptance Testing
4 6 (4.167%) Test Scripting
4 6 (4.167%) ERP
4 6 (4.167%) Data Analysis
5 5 (3.472%) CRM
6 4 (2.778%) Validation
7 2 (1.389%) Problem Management
7 2 (1.389%) Service Delivery
8 1 (0.694%) Business Intelligence
8 1 (0.694%) Service Management
8 1 (0.694%) Time Management
8 1 (0.694%) Root Cause Analysis
8 1 (0.694%) Migration
8 1 (0.694%) Asset Management
8 1 (0.694%) E-Commerce
Programming Languages
1 18 (12.50%) SQL
2 4 (2.778%) Java
3 3 (2.083%) JavaScript
4 2 (1.389%) PL/SQL
4 2 (1.389%) COBOL
5 1 (0.694%) VBScript
5 1 (0.694%) VB
Qualifications
1 43 (29.86%) Security Cleared
2 42 (29.17%) SC Cleared
3 35 (24.31%) Microsoft Certification
4 32 (22.22%) MCSE
5 31 (21.53%) MCP
6 24 (16.67%) MCITP
7 22 (15.28%) Cisco Certification
8 21 (14.58%) CCNA
9 20 (13.89%) CCIE
9 20 (13.89%) CCSP
9 20 (13.89%) CCNP
9 20 (13.89%) CCIP
10 14 (9.722%) JNCIA
10 14 (9.722%) JNCIS
10 14 (9.722%) JNCIP
10 14 (9.722%) DV Cleared
11 12 (8.333%) Degree
12 5 (3.472%) MCDST
12 5 (3.472%) MCSA
13 2 (1.389%) HND
Quality Assurance & Compliance
1 7 (4.861%) SLA
System Software
1 20 (13.89%) Active Directory
2 5 (3.472%) VMware Infrastructure
3 2 (1.389%) Terminal Services
4 1 (0.694%) VMware Workstation
4 1 (0.694%) Hyper-V
4 1 (0.694%) vSphere
4 1 (0.694%) VMware ESXi
Systems Management
1 38 (26.39%) Systems Management Server (SMS)
1 38 (26.39%) OpenView Configuration Management
2 24 (16.67%) SCCM
3 1 (0.694%) Plesk
3 1 (0.694%) Cisco UCCX
3 1 (0.694%) Cisco CUCM
3 1 (0.694%) Backup Exec
Vendors
1 72 (50.00%) Microsoft
2 39 (27.08%) Sophos
3 38 (26.39%) HP
3 38 (26.39%) Fujitsu
3 38 (26.39%) McAfee
4 28 (19.44%) Cisco
5 15 (10.42%) Juniper
6 8 (5.556%) VMware
7 5 (3.472%) Sun
7 5 (3.472%) Oracle
8 4 (2.778%) Citrix
9 2 (1.389%) Avaya
9 2 (1.389%) Genesys
9 2 (1.389%) Twitter
10 1 (0.694%) Verint
10 1 (0.694%) WatchGuard
10 1 (0.694%) Tandberg
10 1 (0.694%) hybris
10 1 (0.694%) IPFX
10 1 (0.694%) Lotus
Bracknell, Berkshire
Skills- wintel, second line support, HP Radia and MS SMS... McAfee or Sophos... Experience of writing process documents and work instructions and knowledge of Software Deployment Tools such...
Lorien Resourcing
Salary: Offer competitive package
Posted: 17 May 2013
Bracknell, Berkshire
Their flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions. Due to rapid growth they're currently looking for...
Jam Recruitment Ltd
Salary: £25000 - £35000 per annum
Posted: 13 May 2013
Slough, Berkshire
Their flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions. Due to rapid growth they're currently looking for...
Jam Recruitment Ltd
Salary: £25000 - £35000 per annum
Posted: 13 May 2013
Slough UK
You will be used to working with a broad range of technologies, including: Java / EJB / Weblogic / JSP / ASP / DHTML / Javascript / Oracle / SQL Server... - Well versed in Java / EJB /...
eGain
Salary: up to £45,000 + excellent benefits (inc: bonus, stock options, BUPA, pension)
Posted: 19 May 2013