The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 163 111 193
Rank change year-on-year
-52 +82
Permanent jobs requiring a 2nd Line Support 54 120 31
As % of all permanent IT jobs located in Berkshire 1.05% 2.05% 0.57%
As % of the Job Titles category 1.12% 2.20% 0.61%
Number of salaries quoted 53 71 27
Average salary £25,000 £25,500 £30,000
Average salary % change year-on-year
-1.96% -15.00%
90% offered a salary of more than £23,500 £23,000 £22,500
10% offered a salary of more than £45,000 £32,500 £41,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4834 5445 5102
As % of all permanent IT jobs located in Berkshire 93.96% 92.81% 93.07%
Number of salaries quoted 3789 3788 3989
Average salary £47,500 £45,000 £42,500
Average salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £27,000 £26,000 £25,783
10% offered a salary of more than £65,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 31 August 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -4 29 £25,000 -9.09% 1
Slough -2 14 £39,250 +57.00%
Newbury -1 3 £20,000 -14.89%
Windsor +14 1 £32,500 +25.00%
Hungerford - 1 £22,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 31 August 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 82 (81.19%) Windows
2 57 (56.44%) Active Directory
3 46 (45.54%) Microsoft
4 36 (35.64%) Windows 7
5 35 (34.65%) VMware
6 34 (33.66%) ITIL
7 31 (30.69%) Cisco
8 30 (29.70%) Linux
9 29 (28.71%) TCP/IP
10 25 (24.75%) SLA
11 22 (21.78%) Firewall
11 22 (21.78%) Windows Server 2012
12 21 (20.79%) Windows Server 2008
13 20 (19.80%) MS Excel
13 20 (19.80%) MS Exchange
13 20 (19.80%) MS Office
14 18 (17.82%) Red Hat
14 18 (17.82%) Security Cleared
14 18 (17.82%) Red Hat Enterprise Linux
15 15 (14.85%) Windows 8
16 14 (13.86%) Exchange Server 2010
16 14 (13.86%) VMware Infrastructure
16 14 (13.86%) HP
16 14 (13.86%) MCP
17 13 (12.87%) DNS
17 13 (12.87%) Microsoft Certification
17 13 (12.87%) vSphere
17 13 (12.87%) Cisco Nexus
18 12 (11.88%) DV Cleared
18 12 (11.88%) NetApp

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 31 August 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (19.80%) MS Exchange
2 14 (13.86%) Exchange Server 2010
3 7 (6.93%) SharePoint
3 7 (6.93%) Blackberry Enterprise Server
4 5 (4.95%) Exchange Server 2003
5 4 (3.96%) Exchange Server 2007
6 3 (2.97%) IIS
7 2 (1.98%) Site Server
7 2 (1.98%) Live Communications Server
7 2 (1.98%) Lync
7 2 (1.98%) Exchange Server 2013
8 1 (0.99%) SharePoint Server
8 1 (0.99%) JBoss
Applications
1 20 (19.80%) MS Office
1 20 (19.80%) MS Excel
2 10 (9.90%) MS Visio
Business Applications
1 3 (2.97%) Nortel Periphonics
2 2 (1.98%) Dynamics GP
3 1 (0.99%) SAP Oil and Gas
Cloud Services
1 3 (2.97%) Office 365
2 1 (0.99%) SaaS
Communications & Networking
1 29 (28.71%) TCP/IP
2 22 (21.78%) Firewall
3 13 (12.87%) DNS
3 13 (12.87%) Cisco Nexus
4 11 (10.89%) VPN
5 10 (9.90%) DHCP
5 10 (9.90%) Cisco ASA
6 8 (7.92%) LAN
6 8 (7.92%) WAN
7 7 (6.93%) SAN
8 5 (4.95%) Cisco IOS
9 4 (3.96%) VoIP
10 3 (2.97%) Ethernet
10 3 (2.97%) Internet
10 3 (2.97%) Frame Relay
10 3 (2.97%) Cisco ICM
10 3 (2.97%) FCoE
10 3 (2.97%) Fibre Channel
11 2 (1.98%) Wireless
11 2 (1.98%) IP Telephony
Database & Business Intelligence
1 3 (2.97%) SQL Server
2 1 (0.99%) SQL Server Reporting Services
2 1 (0.99%) SQL Server Integration Services
2 1 (0.99%) SQL Server 2008
2 1 (0.99%) MySQL
General
1 6 (5.94%) Finance
2 5 (4.95%) Manufacturing
3 1 (0.99%) Advertising
3 1 (0.99%) Games
3 1 (0.99%) Local Government
3 1 (0.99%) Marketing
3 1 (0.99%) Automotive
3 1 (0.99%) Legal
3 1 (0.99%) Electronics
3 1 (0.99%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.99%) .NET
Miscellaneous
1 12 (11.88%) Blackberry
2 11 (10.89%) Data Centre
3 8 (7.92%) Enterprise Cloud
3 8 (7.92%) FlexPod
4 4 (3.96%) Analytical Skills
5 3 (2.97%) e-Health
6 2 (1.98%) PDA
6 2 (1.98%) Enterprise Software
6 2 (1.98%) Clustering
7 1 (0.99%) Xbox
7 1 (0.99%) Mobile App
7 1 (0.99%) DTV
Operating Systems
1 82 (81.19%) Windows
2 36 (35.64%) Windows 7
3 30 (29.70%) Linux
4 22 (21.78%) Windows Server 2012
5 21 (20.79%) Windows Server 2008
6 18 (17.82%) Red Hat Enterprise Linux
7 15 (14.85%) Windows 8
8 9 (8.91%) CentOS
9 8 (7.92%) Windows XP
9 8 (7.92%) Windows Server 2003
9 8 (7.92%) Data ONTAP
10 5 (4.95%) Android
10 5 (4.95%) Apple iOS
11 3 (2.97%) UNIX
12 2 (1.98%) Windows 2000
12 2 (1.98%) Windows Mobile
12 2 (1.98%) Windows Vista
13 1 (0.99%) Debian
13 1 (0.99%) Ubuntu
13 1 (0.99%) Mac OS
Processes & Methodologies
1 34 (33.66%) ITIL
2 10 (9.90%) Configuration Management
3 6 (5.94%) Service Management
3 6 (5.94%) Capacity Management
4 5 (4.95%) Root Cause Analysis
4 5 (4.95%) Service Delivery
5 4 (3.96%) Problem Management
5 4 (3.96%) Risk Analysis
5 4 (3.96%) Time Management
5 4 (3.96%) ITIL V2
5 4 (3.96%) DevOps
6 3 (2.97%) Coaching
6 3 (2.97%) Incident Management
6 3 (2.97%) Change Management
6 3 (2.97%) Business Continuity
7 2 (1.98%) Process Management
7 2 (1.98%) Business Intelligence
7 2 (1.98%) High Availability
7 2 (1.98%) Mentoring
7 2 (1.98%) Software Deployment
Programming Languages
1 8 (7.92%) SQL
2 1 (0.99%) T-SQL
2 1 (0.99%) VB.NET
2 1 (0.99%) Java
Qualifications
1 18 (17.82%) Security Cleared
2 14 (13.86%) MCP
3 13 (12.87%) Microsoft Certification
4 12 (11.88%) MCSE
4 12 (11.88%) DV Cleared
5 9 (8.91%) SC Cleared
6 7 (6.93%) Cisco Certification
6 7 (6.93%) CCNA
7 3 (2.97%) ITIL Foundation Certificate
8 2 (1.98%) Degree
9 1 (0.99%) HND
9 1 (0.99%) CCA
9 1 (0.99%) Citrix Certification
9 1 (0.99%) ITIL Certification
9 1 (0.99%) MOS
9 1 (0.99%) MCTS
9 1 (0.99%) MCITP
Quality Assurance & Compliance
1 25 (24.75%) SLA
2 3 (2.97%) PCI DSS
3 1 (0.99%) QA
System Software
1 57 (56.44%) Active Directory
2 14 (13.86%) VMware Infrastructure
3 13 (12.87%) vSphere
4 8 (7.92%) Hyper-V
5 2 (1.98%) VMware ESXi
5 2 (1.98%) Terminal Services
6 1 (0.99%) Microsoft App-V
6 1 (0.99%) XenApp
6 1 (0.99%) XenServer
6 1 (0.99%) XenDesktop
Systems Management
1 5 (4.95%) SCCM
2 4 (3.96%) FortiGate
3 3 (2.97%) Cisco IPCC
4 1 (0.99%) Netcool
4 1 (0.99%) XenMobile
Vendors
1 46 (45.54%) Microsoft
2 35 (34.65%) VMware
3 31 (30.69%) Cisco
4 18 (17.82%) Red Hat
5 14 (13.86%) HP
6 12 (11.88%) NetApp
7 10 (9.90%) Symantec
7 10 (9.90%) Citrix
8 6 (5.94%) Dell
9 4 (3.96%) CheckPoint
9 4 (3.96%) LANDesk
9 4 (3.96%) Dell KACE
10 3 (2.97%) Genesys
10 3 (2.97%) CA
10 3 (2.97%) Nortel
10 3 (2.97%) IBM
11 1 (0.99%) Avaya
11 1 (0.99%) SAP
11 1 (0.99%) Apple
11 1 (0.99%) Sage
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
Posted: 4 days ago