The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 153 174 160
Rank change year-on-year
+21 -14
Permanent jobs requiring a 2nd Line Support 72 51 57
As % of all permanent IT jobs located in Berkshire 1.30% 0.94% 1.09%
As % of the Job Titles category 1.39% 1.01% 1.17%
Number of salaries quoted 52 34 38
Average salary £27,500 £25,500 £30,000
Average salary % change year-on-year
+7.84% -15.00%
90% offered a salary of more than £23,500 £22,000 £23,200
10% offered a salary of more than £42,500 £34,700 £40,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5184 5073 4883
As % of all permanent IT jobs located in Berkshire 93.85% 93.98% 93.72%
Number of salaries quoted 3902 3712 3972
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £29,000
10% offered a salary of more than £67,500 £60,000 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 27 February 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Slough +20 19 £37,500 +41.50%
Bracknell +4 19 £34,750 - 1
Reading -12 18 £24,500 +11.36% 3
Maidenhead -3 8 £27,750 +4.71%
Newbury +2 3 £29,000 +11.53% 1
Wokingham - 1 - -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 27 February 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 161 (86.10%) Windows
2 89 (47.59%) Microsoft
3 84 (44.92%) Active Directory
4 75 (40.11%) Security Cleared
5 65 (34.76%) DV Cleared
6 60 (32.09%) HP
7 57 (30.48%) MS Exchange
8 56 (29.95%) Release Management
9 48 (25.67%) Windows Server 2003
10 47 (25.13%) ITIL
11 45 (24.06%) Fujitsu
11 45 (24.06%) SC Cleared
12 44 (23.53%) MS Excel
13 42 (22.46%) Windows XP
14 38 (20.32%) SLA
14 38 (20.32%) Windows 7
15 36 (19.25%) Software Deployment
15 36 (19.25%) OpenView Configuration Management
15 36 (19.25%) McAfee
16 34 (18.18%) Sophos
16 34 (18.18%) Systems Management Server (SMS)
16 34 (18.18%) VMware
17 33 (17.65%) Software Distribution
17 33 (17.65%) Exchange Server 2003
18 32 (17.11%) Windows 2000 Server
18 32 (17.11%) Exchange Server 2010
18 32 (17.11%) Cisco
18 32 (17.11%) Linux
19 31 (16.58%) Telecoms
20 30 (16.04%) SCCM

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 27 February 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (30.48%) MS Exchange
2 33 (17.65%) Exchange Server 2003
3 32 (17.11%) Exchange Server 2010
4 24 (12.83%) Blackberry Enterprise Server
4 24 (12.83%) Live Communications Server
5 10 (5.35%) Exchange Server 2007
6 6 (3.21%) Exchange Server 2013
7 4 (2.14%) Lync
7 4 (2.14%) IBM Notes
8 3 (1.60%) Lotus Domino
8 3 (1.60%) SharePoint
9 1 (0.53%) Apache
9 1 (0.53%) Tomcat
Applications
1 44 (23.53%) MS Excel
2 28 (14.97%) MS Office
3 9 (4.81%) MS Visio
4 3 (1.60%) Spreadsheet
5 1 (0.53%) MS Project
Business Applications
1 4 (2.14%) Nortel Periphonics
2 2 (1.07%) Dynamics NAV
Cloud Services
1 6 (3.21%) Office 365
2 4 (2.14%) Amazon AWS
2 4 (2.14%) SaaS
2 4 (2.14%) Google Apps
3 1 (0.53%) Cloud Computing
Communications & Networking
1 24 (12.83%) Firewall
2 23 (12.30%) TCP/IP
3 15 (8.02%) SAN
4 14 (7.49%) Ethernet
5 13 (6.95%) DNS
5 13 (6.95%) WAN
6 12 (6.42%) Cisco ASA
7 11 (5.88%) Cisco Nexus
7 11 (5.88%) Internet
8 10 (5.35%) LAN
8 10 (5.35%) FCoE
8 10 (5.35%) Fibre Channel
9 8 (4.28%) DHCP
10 7 (3.74%) VoIP
11 6 (3.21%) ISDN
12 4 (2.14%) PBX
12 4 (2.14%) RTP
12 4 (2.14%) Frame Relay
12 4 (2.14%) Cisco ICM
13 3 (1.60%) VPN
Database & Business Intelligence
1 11 (5.88%) SQL Server
2 2 (1.07%) SQL Server 2005
3 1 (0.53%) QlikView
3 1 (0.53%) SQL Server 2008
3 1 (0.53%) MySQL
3 1 (0.53%) Crystal Reports
3 1 (0.53%) MS Access
3 1 (0.53%) SQL Server 2000
3 1 (0.53%) SQL Server Reporting Services
Development Applications
1 2 (1.07%) Team Foundation Server
General
1 31 (16.58%) Telecoms
2 28 (14.97%) Retail
3 25 (13.37%) Finance
4 1 (0.53%) Manufacturing
4 1 (0.53%) Advertising
4 1 (0.53%) German Language
4 1 (0.53%) Back Office
Libraries, Frameworks & Software Standards
1 6 (3.21%) .NET
2 4 (2.14%) Web Services
3 1 (0.53%) Flash
3 1 (0.53%) HTML
Miscellaneous
1 28 (14.97%) Clustering
2 27 (14.44%) Blackberry
3 22 (11.76%) Replication
4 10 (5.35%) e-Health
4 10 (5.35%) FlexPod
5 8 (4.28%) Mathematics
6 4 (2.14%) Enterprise Software
7 3 (1.60%) PDA
7 3 (1.60%) EPoS
8 2 (1.07%) Thin Client
8 2 (1.07%) Fat Client
8 2 (1.07%) Client/Server
8 2 (1.07%) Mobile App
8 2 (1.07%) Analytical Skills
9 1 (0.53%) Performance Metrics
9 1 (0.53%) User Experience
9 1 (0.53%) Open Source
9 1 (0.53%) Data Protection Act
9 1 (0.53%) Smartphone
Operating Systems
1 161 (86.10%) Windows
2 48 (25.67%) Windows Server 2003
3 42 (22.46%) Windows XP
4 38 (20.32%) Windows 7
5 32 (17.11%) Windows 2000 Server
5 32 (17.11%) Linux
6 21 (11.23%) Windows Server 2008
7 13 (6.95%) Windows 8
8 11 (5.88%) Windows Server 2012
9 9 (4.81%) UNIX
10 8 (4.28%) VMS
11 6 (3.21%) Windows Vista
12 5 (2.67%) Android
12 5 (2.67%) Apple iOS
13 3 (1.60%) Mac OS
14 1 (0.53%) IRIX
14 1 (0.53%) Mac OS X
14 1 (0.53%) AIX
14 1 (0.53%) HPUX
14 1 (0.53%) Solaris
Processes & Methodologies
1 56 (29.95%) Release Management
2 47 (25.13%) ITIL
3 36 (19.25%) Software Deployment
4 33 (17.65%) Software Distribution
5 28 (14.97%) High Availability
6 12 (6.42%) Root Cause Analysis
7 11 (5.88%) Mentoring
7 11 (5.88%) Coaching
7 11 (5.88%) Problem Management
8 10 (5.35%) Risk Analysis
8 10 (5.35%) Change Management
9 9 (4.81%) Configuration Management
10 8 (4.28%) Incident Management
11 6 (3.21%) Service Delivery
12 4 (2.14%) Asset Management
12 4 (2.14%) DevOps
13 3 (1.60%) Time Management
13 3 (1.60%) Service Management
14 2 (1.07%) ERP
14 2 (1.07%) Logistics
Programming Languages
1 13 (6.95%) SQL
2 5 (2.67%) C#
3 4 (2.14%) C++
3 4 (2.14%) Java
4 1 (0.53%) VB
4 1 (0.53%) VB.NET
4 1 (0.53%) C
Qualifications
1 75 (40.11%) Security Cleared
2 65 (34.76%) DV Cleared
3 45 (24.06%) SC Cleared
4 25 (13.37%) Microsoft Certification
5 17 (9.09%) MCSE
6 12 (6.42%) Degree
7 11 (5.88%) MCP
7 11 (5.88%) ITIL Foundation Certificate
8 7 (3.74%) MCTS
8 7 (3.74%) CCNA
8 7 (3.74%) Cisco Certification
9 6 (3.21%) MCITP
10 5 (2.67%) MCSA
11 4 (2.14%) CNE
11 4 (2.14%) Novell Certification
11 4 (2.14%) CCVP
12 2 (1.07%) VCP4
13 1 (0.53%) MOS
13 1 (0.53%) VMware Certified Professional (VCP)
13 1 (0.53%) A+ Certification
Quality Assurance & Compliance
1 38 (20.32%) SLA
2 10 (5.35%) PCI DSS
System Software
1 84 (44.92%) Active Directory
2 19 (10.16%) vSphere
3 18 (9.63%) VMware Infrastructure
4 6 (3.21%) Hyper-V
5 4 (2.14%) Samba
6 1 (0.53%) VMware ESX
6 1 (0.53%) VMware Workstation
6 1 (0.53%) VMware Server
6 1 (0.53%) XenApp
6 1 (0.53%) VMware ESXi
Systems Management
1 36 (19.25%) OpenView Configuration Management
2 34 (18.18%) Systems Management Server (SMS)
3 30 (16.04%) SCCM
4 22 (11.76%) SCOM
5 8 (4.28%) HP Data Protector
6 4 (2.14%) Puppet
6 4 (2.14%) Cisco IPCC
7 1 (0.53%) Backup Exec
Vendors
1 89 (47.59%) Microsoft
2 60 (32.09%) HP
3 45 (24.06%) Fujitsu
4 36 (19.25%) McAfee
5 34 (18.18%) Sophos
5 34 (18.18%) VMware
6 32 (17.11%) Cisco
7 13 (6.95%) IBM
8 12 (6.42%) Oracle
9 10 (5.35%) CA
10 9 (4.81%) NetApp
10 9 (4.81%) Symantec
11 8 (4.28%) Dell
12 5 (2.67%) Citrix
12 5 (2.67%) Novell
12 5 (2.67%) Google
12 5 (2.67%) SonicWALL
13 4 (2.14%) Lotus
13 4 (2.14%) Genesys
13 4 (2.14%) Nortel
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: 2 days ago
Bracknell, Berkshire
Spencer Rose
Salary: From £40,000 to £45,000 per annum
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18500 - £23000 per annum + £1,200 DV Clearance allowance
Posted: 5 days ago