The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 109 175 197
Rank change year-on-year
+66 +22
Permanent jobs requiring a 2nd Line Support 126 53 38
As % of all permanent IT jobs located in Berkshire 2.11% 0.94% 0.71%
As % of the Job Titles category 2.28% 1.01% 0.75%
Number of salaries quoted 73 43 26
Average salary £26,000 £30,000 £25,500
Average salary % change year-on-year
-13.33% +17.64%
90% offered a salary of more than £22,100 £22,500 £22,500
10% offered a salary of more than £32,500 £37,000 £35,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5529 5256 5085
As % of all permanent IT jobs located in Berkshire 92.38% 93.13% 94.34%
Number of salaries quoted 3796 4015 4201
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,000 £26,000 £26,500
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 2 October 2014.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +26 53 £27,500 -8.33% 2
Reading +6 25 £28,250 -5.83% 1
Slough +9 13 £25,000 -28.57% 1
Newbury +16 10 £23,500 -12.96%
Maidenhead -13 7 £25,000 -25.37%
Windsor - 4 £26,000 -
Wokingham - 1 £22,500 - 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 2 October 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 174 (78.38%) Windows
2 113 (50.90%) Microsoft
3 83 (37.39%) MS Exchange
4 75 (33.78%) Active Directory
5 65 (29.28%) Security Cleared
6 62 (27.93%) Windows 7
7 59 (26.58%) MS Excel
8 58 (26.13%) Exchange Server 2010
9 50 (22.52%) DV Cleared
10 49 (22.07%) VMware
11 44 (19.82%) SC Cleared
11 44 (19.82%) HP
12 43 (19.37%) Windows Server 2003
12 43 (19.37%) Windows Server 2008
13 36 (16.22%) Windows XP
14 35 (15.77%) SQL
15 34 (15.32%) Microsoft Certification
15 34 (15.32%) Exchange Server 2007
16 32 (14.41%) Exchange Server 2003
17 31 (13.96%) Fujitsu
17 31 (13.96%) ITIL
18 30 (13.51%) MS Office
18 30 (13.51%) Clustering
19 29 (13.06%) High Availability
20 28 (12.61%) Release Management
20 28 (12.61%) Blackberry
21 26 (11.71%) Windows Server 2012
21 26 (11.71%) Live Communications Server
21 26 (11.71%) Blackberry Enterprise Server
22 25 (11.26%) OpenView Configuration Management

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 2 October 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (37.39%) MS Exchange
2 58 (26.13%) Exchange Server 2010
3 34 (15.32%) Exchange Server 2007
4 32 (14.41%) Exchange Server 2003
5 26 (11.71%) Blackberry Enterprise Server
5 26 (11.71%) Live Communications Server
6 11 (4.95%) Exchange Server 2013
7 8 (3.60%) SharePoint
8 6 (2.70%) IBM Notes
9 5 (2.25%) IIS
10 3 (1.35%) Lync
11 1 (0.45%) SharePoint 2010
11 1 (0.45%) K2 blackpearl
11 1 (0.45%) Apache
11 1 (0.45%) Tomcat
11 1 (0.45%) WebSphere
Applications
1 59 (26.58%) MS Excel
2 30 (13.51%) MS Office
3 8 (3.60%) MS Visio
4 2 (0.90%) MS Project
Business Applications
1 1 (0.45%) Sage 200
Cloud Services
1 15 (6.76%) Office 365
2 5 (2.25%) SaaS
3 1 (0.45%) Google Apps
3 1 (0.45%) Cloud Computing
Communications & Networking
1 22 (9.91%) TCP/IP
2 19 (8.56%) Internet
3 18 (8.11%) Firewall
4 14 (6.31%) LAN
5 13 (5.86%) WAN
6 12 (5.41%) VPN
7 9 (4.05%) DNS
8 8 (3.60%) SMS
9 7 (3.15%) DHCP
10 6 (2.70%) Ethernet
11 5 (2.25%) SAN
12 3 (1.35%) VoIP
12 3 (1.35%) VLAN
12 3 (1.35%) Cisco ASA
13 2 (0.90%) xDSL
13 2 (0.90%) ISDN
13 2 (0.90%) DSL
13 2 (0.90%) Wi-Fi
14 1 (0.45%) Wireless
14 1 (0.45%) IPsec
Database & Business Intelligence
1 20 (9.01%) SQL Server
2 2 (0.90%) Crystal Reports
2 2 (0.90%) MySQL
2 2 (0.90%) Microsoft Analysis Services
2 2 (0.90%) SQL Server Reporting Services
2 2 (0.90%) SQL Server 2005
2 2 (0.90%) SQL Server Analysis Services
3 1 (0.45%) SQL Server 2008
3 1 (0.45%) SQL Server 2012
3 1 (0.45%) Oracle Database
3 1 (0.45%) SQL Server 2000
General
1 22 (9.91%) Finance
2 15 (6.76%) Telecoms
3 12 (5.41%) Retail
4 1 (0.45%) Billing
4 1 (0.45%) German Language
4 1 (0.45%) Law
4 1 (0.45%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.35%) .NET
2 2 (0.90%) HTML
3 1 (0.45%) CSS
3 1 (0.45%) XML
3 1 (0.45%) Flash
Miscellaneous
1 30 (13.51%) Clustering
2 28 (12.61%) Blackberry
3 22 (9.91%) Enterprise Software
4 6 (2.70%) Replication
5 4 (1.80%) PDA
6 3 (1.35%) Analytical Skills
7 2 (0.90%) Mobile App
7 2 (0.90%) Fat Client
7 2 (0.90%) Mathematics
7 2 (0.90%) Client/Server
7 2 (0.90%) EPoS
7 2 (0.90%) Thin Client
8 1 (0.45%) Computer Science
8 1 (0.45%) Data Integration
8 1 (0.45%) Open Source
8 1 (0.45%) Social Media
Operating Systems
1 174 (78.38%) Windows
2 62 (27.93%) Windows 7
3 43 (19.37%) Windows Server 2003
3 43 (19.37%) Windows Server 2008
4 36 (16.22%) Windows XP
5 26 (11.71%) Windows Server 2012
6 24 (10.81%) Windows 8
7 15 (6.76%) Linux
8 13 (5.86%) Windows 2000 Server
9 8 (3.60%) Android
10 6 (2.70%) UNIX
11 3 (1.35%) Red Hat Enterprise Linux
12 2 (0.90%) VMS
13 1 (0.45%) Mac OS X
13 1 (0.45%) AIX
13 1 (0.45%) HPUX
13 1 (0.45%) Solaris
13 1 (0.45%) Mac OS
13 1 (0.45%) IRIX
13 1 (0.45%) Windows Vista
Processes & Methodologies
1 31 (13.96%) ITIL
2 29 (13.06%) High Availability
3 28 (12.61%) Release Management
4 25 (11.26%) Software Deployment
5 24 (10.81%) Incident Management
6 22 (9.91%) Software Distribution
7 16 (7.21%) Time Management
8 8 (3.60%) Configuration Management
9 4 (1.80%) Mobile Device Management
9 4 (1.80%) Service Management
10 3 (1.35%) Service Delivery
10 3 (1.35%) Change Management
10 3 (1.35%) Root Cause Analysis
11 2 (0.90%) Web Development
11 2 (0.90%) MVC
11 2 (0.90%) Asset Management
12 1 (0.45%) Network Design
12 1 (0.45%) Systems Analysis
12 1 (0.45%) Knowledge Management
12 1 (0.45%) Software Testing
Programming Languages
1 35 (15.77%) SQL
2 4 (1.80%) Java
3 3 (1.35%) C#
4 2 (0.90%) VB.NET
4 2 (0.90%) PowerShell
5 1 (0.45%) Google Apps Script
5 1 (0.45%) Python
5 1 (0.45%) JavaScript
5 1 (0.45%) VBScript
Qualifications
1 65 (29.28%) Security Cleared
2 50 (22.52%) DV Cleared
3 44 (19.82%) SC Cleared
4 34 (15.32%) Microsoft Certification
5 22 (9.91%) MCP
6 16 (7.21%) MCSE
7 14 (6.31%) MCITP
8 13 (5.86%) MCSA
8 13 (5.86%) MCTS
9 5 (2.25%) CCNA
9 5 (2.25%) Cisco Certification
9 5 (2.25%) Degree
10 4 (1.80%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (9.46%) SLA
2 1 (0.45%) ISO/IEC 27001
2 1 (0.45%) QA
System Software
1 75 (33.78%) Active Directory
2 19 (8.56%) VMware Infrastructure
3 11 (4.95%) vSphere
4 10 (4.50%) Hyper-V
5 9 (4.05%) VMware ESXi
6 2 (0.90%) XenApp
6 2 (0.90%) VMware ESX
7 1 (0.45%) Microsoft App-V
7 1 (0.45%) VMware Server
7 1 (0.45%) XenDesktop
Systems Management
1 25 (11.26%) OpenView Configuration Management
2 17 (7.66%) Systems Management Server (SMS)
3 13 (5.86%) SCCM
4 9 (4.05%) SCOM
5 2 (0.90%) HP Data Protector
6 1 (0.45%) NetBackup
6 1 (0.45%) Backup Exec
6 1 (0.45%) OpenView
6 1 (0.45%) Tivoli
6 1 (0.45%) MOM
Vendors
1 113 (50.90%) Microsoft
2 49 (22.07%) VMware
3 44 (19.82%) HP
4 31 (13.96%) Fujitsu
5 24 (10.81%) McAfee
6 18 (8.11%) Sophos
7 13 (5.86%) Cisco
8 9 (4.05%) Symantec
9 8 (3.60%) Salesforce.com
9 8 (3.60%) Citrix
10 6 (2.70%) Lotus
10 6 (2.70%) SAP
10 6 (2.70%) Dell
10 6 (2.70%) SonicWALL
11 4 (1.80%) Red Hat
12 3 (1.35%) Oracle
13 1 (0.45%) IBM
13 1 (0.45%) Sun
13 1 (0.45%) Sage
13 1 (0.45%) CheckPoint
Wokingham
Capita - ITMS
Salary: £20000 - £25000 per annum + + Bonus + Benefits
Posted: 2 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 2 days ago
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 5 days ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 6 days ago
Slough
Quantica Technology - London
Salary: £26000 - £34000 per annum
Posted: 8 days ago
Bracknell
Austin Fraser Limited
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 26 days ago