The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 156 165 153
Rank change year-on-year
+9 -12
Permanent jobs requiring a 2nd Line Support 68 50 70
As % of all permanent IT jobs located in Berkshire 1.24% 0.89% 1.36%
As % of the Job Titles category 1.32% 0.95% 1.44%
Number of salaries quoted 52 39 49
Average salary £27,500 £26,500 £29,000
Average salary % change year-on-year
+3.77% -8.62%
90% offered a salary of more than £23,000 £22,000 £22,400
10% offered a salary of more than £45,000 £34,200 £40,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5138 5283 4856
As % of all permanent IT jobs located in Berkshire 93.32% 93.60% 94.00%
Number of salaries quoted 3830 3887 3882
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 30 March 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -5 26 £25,000 +11.11% 3
Bracknell +11 16 £45,000 +48.76% 1
Slough +13 13 £37,500 +41.50%
Maidenhead +1 7 £31,000 +12.72%
Newbury +12 1 £29,000 +26.08% 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 30 March 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 130 (83.87%) Windows
2 77 (49.68%) Active Directory
3 73 (47.10%) Microsoft
4 62 (40.00%) Security Cleared
5 53 (34.19%) DV Cleared
6 49 (31.61%) ITIL
7 48 (30.97%) MS Exchange
8 44 (28.39%) HP
9 43 (27.74%) Release Management
10 40 (25.81%) Windows XP
11 38 (24.52%) Windows Server 2003
12 37 (23.87%) MS Excel
13 35 (22.58%) Fujitsu
14 34 (21.94%) SLA
15 32 (20.65%) SC Cleared
16 30 (19.35%) Cisco
17 29 (18.71%) Linux
17 29 (18.71%) Windows 7
17 29 (18.71%) Exchange Server 2003
18 28 (18.06%) Blackberry
19 26 (16.77%) VMware
19 26 (16.77%) Exchange Server 2010
19 26 (16.77%) Software Deployment
20 24 (15.48%) High Availability
20 24 (15.48%) Software Delivery
20 24 (15.48%) Clustering
20 24 (15.48%) Systems Management Server (SMS)
20 24 (15.48%) OpenView Configuration Management
20 24 (15.48%) McAfee
20 24 (15.48%) Sophos

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 30 March 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (30.97%) MS Exchange
2 29 (18.71%) Exchange Server 2003
3 26 (16.77%) Exchange Server 2010
4 22 (14.19%) Blackberry Enterprise Server
4 22 (14.19%) Live Communications Server
5 6 (3.87%) Exchange Server 2007
6 4 (2.58%) Lync
6 4 (2.58%) IBM Notes
7 3 (1.94%) Lotus Domino
7 3 (1.94%) Exchange Server 2013
8 2 (1.29%) Site Server
9 1 (0.65%) SharePoint
Applications
1 37 (23.87%) MS Excel
2 20 (12.90%) MS Office
3 9 (5.81%) MS Visio
4 3 (1.94%) Spreadsheet
Business Applications
1 7 (4.52%) Nortel Periphonics
2 2 (1.29%) Dynamics NAV
Cloud Services
1 5 (3.23%) Office 365
2 4 (2.58%) Amazon AWS
2 4 (2.58%) Google Apps
3 2 (1.29%) SaaS
4 1 (0.65%) Cloud Computing
Communications & Networking
1 21 (13.55%) Firewall
2 20 (12.90%) TCP/IP
3 14 (9.03%) DNS
4 13 (8.39%) SAN
5 12 (7.74%) Cisco ASA
5 12 (7.74%) Ethernet
5 12 (7.74%) Cisco Nexus
6 10 (6.45%) FCoE
6 10 (6.45%) Fibre Channel
7 9 (5.81%) Internet
7 9 (5.81%) DHCP
8 8 (5.16%) WAN
9 7 (4.52%) Frame Relay
9 7 (4.52%) Cisco ICM
10 5 (3.23%) LAN
10 5 (3.23%) VoIP
11 4 (2.58%) ISDN
11 4 (2.58%) RTP
12 3 (1.94%) PBX
13 2 (1.29%) IP Telephony
Database & Business Intelligence
1 7 (4.52%) SQL Server
2 1 (0.65%) MS Access
2 1 (0.65%) SQL Server 2005
2 1 (0.65%) QlikView
2 1 (0.65%) SQL Server 2008
Development Applications
1 2 (1.29%) Team Foundation Server
General
1 22 (14.19%) Telecoms
2 21 (13.55%) Retail
3 19 (12.26%) Finance
4 1 (0.65%) Manufacturing
4 1 (0.65%) Advertising
4 1 (0.65%) Games
4 1 (0.65%) German Language
4 1 (0.65%) Back Office
Libraries, Frameworks & Software Standards
1 4 (2.58%) .NET
1 4 (2.58%) Web Services
2 1 (0.65%) Flash
2 1 (0.65%) HTML
Miscellaneous
1 28 (18.06%) Blackberry
2 24 (15.48%) Clustering
3 19 (12.26%) Replication
4 11 (7.10%) Enterprise Cloud
5 10 (6.45%) e-Health
5 10 (6.45%) FlexPod
6 6 (3.87%) Mathematics
7 3 (1.94%) Enterprise Software
7 3 (1.94%) PDA
8 1 (0.65%) Data Protection Act
8 1 (0.65%) Smartphone
8 1 (0.65%) EPoS
8 1 (0.65%) Thin Client
8 1 (0.65%) Xbox
8 1 (0.65%) Fat Client
8 1 (0.65%) User Experience
8 1 (0.65%) Analytical Skills
8 1 (0.65%) Performance Metrics
Operating Systems
1 130 (83.87%) Windows
2 40 (25.81%) Windows XP
3 38 (24.52%) Windows Server 2003
4 29 (18.71%) Linux
4 29 (18.71%) Windows 7
5 23 (14.84%) Windows 2000 Server
6 16 (10.32%) Windows Server 2008
7 9 (5.81%) Windows 8
8 8 (5.16%) Apple iOS
8 8 (5.16%) Windows Vista
9 7 (4.52%) Android
9 7 (4.52%) UNIX
9 7 (4.52%) Windows Server 2012
10 6 (3.87%) VMS
11 2 (1.29%) Windows 2000
11 2 (1.29%) Windows Mobile
11 2 (1.29%) Mac OS
12 1 (0.65%) IRIX
12 1 (0.65%) Mac OS X
12 1 (0.65%) AIX
Processes & Methodologies
1 49 (31.61%) ITIL
2 43 (27.74%) Release Management
3 26 (16.77%) Software Deployment
4 24 (15.48%) High Availability
4 24 (15.48%) Software Delivery
5 21 (13.55%) Software Distribution
6 13 (8.39%) Root Cause Analysis
7 12 (7.74%) Mentoring
7 12 (7.74%) Coaching
7 12 (7.74%) Problem Management
8 11 (7.10%) Risk Analysis
9 9 (5.81%) Configuration Management
10 8 (5.16%) DevOps
11 7 (4.52%) Service Delivery
11 7 (4.52%) Change Management
12 5 (3.23%) Service Management
12 5 (3.23%) Incident Management
13 4 (2.58%) ITIL V2
13 4 (2.58%) Time Management
14 3 (1.94%) Business Continuity
Programming Languages
1 10 (6.45%) SQL
2 4 (2.58%) C#
2 4 (2.58%) C++
2 4 (2.58%) Java
3 1 (0.65%) VB
3 1 (0.65%) C
Qualifications
1 62 (40.00%) Security Cleared
2 53 (34.19%) DV Cleared
3 32 (20.65%) SC Cleared
4 22 (14.19%) Microsoft Certification
5 15 (9.68%) MCSE
6 14 (9.03%) MCP
7 12 (7.74%) Degree
7 12 (7.74%) CCNA
7 12 (7.74%) Cisco Certification
8 11 (7.10%) ITIL Foundation Certificate
9 6 (3.87%) MCTS
10 4 (2.58%) MCITP
10 4 (2.58%) CCVP
10 4 (2.58%) CNE
10 4 (2.58%) Novell Certification
11 3 (1.94%) MCSA
12 2 (1.29%) MOS
13 1 (0.65%) A+ Certification
Quality Assurance & Compliance
1 34 (21.94%) SLA
2 10 (6.45%) PCI DSS
System Software
1 77 (49.68%) Active Directory
2 17 (10.97%) vSphere
3 12 (7.74%) VMware Infrastructure
4 4 (2.58%) Samba
5 3 (1.94%) Hyper-V
6 1 (0.65%) XenApp
6 1 (0.65%) VMware ESXi
6 1 (0.65%) VMware ESX
6 1 (0.65%) VMware Workstation
Systems Management
1 24 (15.48%) Systems Management Server (SMS)
1 24 (15.48%) OpenView Configuration Management
2 22 (14.19%) SCCM
3 16 (10.32%) SCOM
4 7 (4.52%) Cisco IPCC
5 6 (3.87%) HP Data Protector
6 4 (2.58%) Puppet
7 1 (0.65%) Backup Exec
Vendors
1 73 (47.10%) Microsoft
2 44 (28.39%) HP
3 35 (22.58%) Fujitsu
4 30 (19.35%) Cisco
5 26 (16.77%) VMware
6 24 (15.48%) McAfee
6 24 (15.48%) Sophos
7 13 (8.39%) IBM
8 10 (6.45%) Oracle
8 10 (6.45%) CA
9 9 (5.81%) NetApp
9 9 (5.81%) Symantec
10 7 (4.52%) Genesys
10 7 (4.52%) Dell
10 7 (4.52%) Nortel
11 5 (3.23%) Novell
11 5 (3.23%) Google
12 4 (2.58%) LANDesk
12 4 (2.58%) Lotus
12 4 (2.58%) Apple
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