The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Berkshire region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 173 152 188
Rank change year-on-year
-21 +36
Permanent jobs requiring a 2nd Line Support 53 72 41
As % of all permanent IT jobs located in Berkshire 0.90% 1.35% 0.66%
As % of the Job Titles category 0.97% 1.45% 0.70%
Number of salaries quoted 42 48 33
Average salary £27,500 £29,000 £27,500
Average salary % change year-on-year
-5.17% +5.45%
90% offered a salary of more than £22,000 £21,500 £21,500
10% offered a salary of more than £33,000 £40,000 £35,000
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5473 4979 5887
As % of all permanent IT jobs located in Berkshire 93.03% 93.54% 94.81%
Number of salaries quoted 3975 3912 5060
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Reading -4 19 £24,500 -18.33% 1
Slough -1 6 £35,000 +62.79%
Bracknell 0 4 £27,500 -22.53%
Maidenhead -14 2 £25,000 +11.11% 1
Newbury -7 1 £23,000 -8.00% 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 18 April 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 90 (69.23%) Windows
2 54 (41.54%) Microsoft
3 47 (36.15%) MS Excel
4 39 (30.00%) Windows Server 2008
5 37 (28.46%) Active Directory
5 37 (28.46%) Windows Server 2003
6 28 (21.54%) MS Exchange
7 26 (20.00%) ITIL
8 25 (19.23%) LAN
8 25 (19.23%) WAN
8 25 (19.23%) Firewall
9 24 (18.46%) Windows 7
10 23 (17.69%) MCP
11 22 (16.92%) Telecoms
12 21 (16.15%) Linux
12 21 (16.15%) Microsoft Certification
13 20 (15.38%) Windows XP
14 19 (14.62%) SQL
15 18 (13.85%) UNIX
16 15 (11.54%) VMware
16 15 (11.54%) SQL Server
16 15 (11.54%) HP
17 14 (10.77%) MCSA
18 13 (10.00%) MS Office
18 13 (10.00%) Cisco
18 13 (10.00%) TCP/IP
19 12 (9.23%) DNS
19 12 (9.23%) SC Cleared
19 12 (9.23%) Security Cleared
19 12 (9.23%) MCTS

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 18 April 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (21.54%) MS Exchange
2 6 (4.62%) Lync
2 6 (4.62%) Exchange Server 2010
2 6 (4.62%) Exchange Server 2007
2 6 (4.62%) SharePoint
3 5 (3.85%) IBM Notes
4 4 (3.08%) SharePoint 2010
4 4 (3.08%) IIS
5 3 (2.31%) Exchange Server 2003
6 1 (0.77%) Blackberry Enterprise Server
6 1 (0.77%) Live Communications Server
Applications
1 47 (36.15%) MS Excel
2 13 (10.00%) MS Office
3 2 (1.54%) MS Visio
Business Applications
1 4 (3.08%) Sage 200
Cloud Services
1 2 (1.54%) Office 365
1 2 (1.54%) SaaS
2 1 (0.77%) Cloud Computing
2 1 (0.77%) Google Apps
Communications & Networking
1 25 (19.23%) LAN
1 25 (19.23%) WAN
1 25 (19.23%) Firewall
2 13 (10.00%) TCP/IP
3 12 (9.23%) DNS
4 10 (7.69%) DHCP
4 10 (7.69%) VoIP
5 9 (6.92%) VPN
6 6 (4.62%) MPLS
7 4 (3.08%) Cisco ASA
7 4 (3.08%) SAN
7 4 (3.08%) Internet
7 4 (3.08%) Wireless
8 3 (2.31%) WLAN
8 3 (2.31%) SMS
9 2 (1.54%) HTTP
10 1 (0.77%) Wi-Fi
10 1 (0.77%) Ethernet
10 1 (0.77%) DMZ
10 1 (0.77%) Wireshark
Database & Business Intelligence
1 15 (11.54%) SQL Server
2 3 (2.31%) Relational Database
3 2 (1.54%) SQL Server 2005
3 2 (1.54%) SQL Server 2000
4 1 (0.77%) MySQL
4 1 (0.77%) SQL Server 2008
General
1 22 (16.92%) Telecoms
2 8 (6.15%) Finance
3 6 (4.62%) Billing
4 3 (2.31%) Publishing
5 2 (1.54%) Legal
6 1 (0.77%) Manufacturing
6 1 (0.77%) Advertising
6 1 (0.77%) Law
6 1 (0.77%) Military
6 1 (0.77%) Multimedia
Libraries, Frameworks & Software Standards
1 7 (5.38%) HTML
1 7 (5.38%) XML
2 3 (2.31%) XSLT
3 1 (0.77%) RSS
3 1 (0.77%) .NET
Miscellaneous
1 6 (4.62%) Blackberry
2 5 (3.85%) Enterprise Software
3 3 (2.31%) Management Information System
4 2 (1.54%) Social Media
5 1 (0.77%) Clustering
5 1 (0.77%) Thin Client
5 1 (0.77%) PDA
5 1 (0.77%) Computer Science
5 1 (0.77%) Fat Client
Operating Systems
1 90 (69.23%) Windows
2 39 (30.00%) Windows Server 2008
3 37 (28.46%) Windows Server 2003
4 24 (18.46%) Windows 7
5 21 (16.15%) Linux
6 20 (15.38%) Windows XP
7 18 (13.85%) UNIX
8 10 (7.69%) Windows 2000 Server
9 7 (5.38%) Windows 2000
9 7 (5.38%) Windows Server 2012
10 5 (3.85%) Windows Vista
11 4 (3.08%) Windows 8
12 1 (0.77%) AIX
12 1 (0.77%) HPUX
12 1 (0.77%) Solaris
12 1 (0.77%) IRIX
12 1 (0.77%) Mac OS X
12 1 (0.77%) Mac OS
12 1 (0.77%) Android
12 1 (0.77%) Apple iOS
Processes & Methodologies
1 26 (20.00%) ITIL
2 7 (5.38%) Software Deployment
3 6 (4.62%) Project Management
3 6 (4.62%) Security Management
3 6 (4.62%) Disaster Recovery
4 4 (3.08%) Infrastructure Management
4 4 (3.08%) Project Planning
4 4 (3.08%) Stakeholder Management
5 3 (2.31%) Process Management
5 3 (2.31%) Service Delivery
5 3 (2.31%) Configuration Management
5 3 (2.31%) CRM
5 3 (2.31%) Incident Management
5 3 (2.31%) Network Design
5 3 (2.31%) Content Management
5 3 (2.31%) Information Management
5 3 (2.31%) Release Management
6 2 (1.54%) Network Management
6 2 (1.54%) Time Management
6 2 (1.54%) Service Management
Programming Languages
1 19 (14.62%) SQL
2 9 (6.92%) Java
3 1 (0.77%) Python
3 1 (0.77%) C#
3 1 (0.77%) PowerShell
3 1 (0.77%) Google Apps Script
Qualifications
1 23 (17.69%) MCP
2 21 (16.15%) Microsoft Certification
3 14 (10.77%) MCSA
4 12 (9.23%) SC Cleared
4 12 (9.23%) Security Cleared
4 12 (9.23%) MCTS
5 10 (7.69%) Degree
6 9 (6.92%) DV Cleared
7 7 (5.38%) MCSE
8 4 (3.08%) MCITP
8 4 (3.08%) OCA
8 4 (3.08%) Oracle Certification
9 2 (1.54%) Cisco Certification
9 2 (1.54%) CCNP
9 2 (1.54%) CCNA
10 1 (0.77%) ACCA
10 1 (0.77%) CCA
10 1 (0.77%) Citrix Certification
10 1 (0.77%) JNCIA
10 1 (0.77%) JNCIS
Quality Assurance & Compliance
1 11 (8.46%) SLA
2 4 (3.08%) ISO/IEC 27001
3 1 (0.77%) QA
System Software
1 37 (28.46%) Active Directory
2 9 (6.92%) VMware Infrastructure
3 3 (2.31%) Hyper-V
3 3 (2.31%) XenApp
3 3 (2.31%) XenDesktop
4 2 (1.54%) vSphere
4 2 (1.54%) Terminal Services
Systems Management
1 8 (6.15%) OpenView Configuration Management
2 6 (4.62%) Systems Management Server (SMS)
3 3 (2.31%) SCCM
4 2 (1.54%) Norton AntiVirus
5 1 (0.77%) Backup Exec
5 1 (0.77%) WSUS
Vendors
1 54 (41.54%) Microsoft
2 15 (11.54%) VMware
2 15 (11.54%) HP
3 13 (10.00%) Cisco
4 10 (7.69%) Citrix
5 8 (6.15%) McAfee
6 7 (5.38%) Apple
7 5 (3.85%) Lotus
8 4 (3.08%) Aruba
8 4 (3.08%) Sage
8 4 (3.08%) Oracle
8 4 (3.08%) Sophos
8 4 (3.08%) Symantec
9 3 (2.31%) Dell
9 3 (2.31%) Siemens
10 2 (1.54%) Altiris
10 2 (1.54%) FrontRange
10 2 (1.54%) Salesforce.com
11 1 (0.77%) Remedy
11 1 (0.77%) Toshiba
Maidenhead, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Reading, Berkshire
Latcom Ltd
Salary: From £28,000 to £31,000 per annum + Benefits
Posted: 5 days ago
Newbury, Berkshire
Netteam Consultants Ltd
Salary: From £18,000 to £24,000 per annum +22 days holiday + 8 Bank Holidays
Posted: 18 days ago