The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 132 139 163
Rank change year-on-year
+7 +24
Permanent jobs requiring a 2nd Line Support 98 92 59
As % of all permanent IT jobs located in Berkshire 1.69% 1.56% 1.08%
As % of the Job Titles category 1.79% 1.67% 1.15%
Number of salaries quoted 57 70 45
Average salary £27,500 £26,750 £33,500
Average salary % change year-on-year
+2.80% -20.14%
90% offered a salary of more than £22,400 £22,000 £21,000
10% offered a salary of more than £31,300 £35,000 £47,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5469 5505 5127
As % of all permanent IT jobs located in Berkshire 94.10% 93.34% 94.18%
Number of salaries quoted 3846 4029 4257
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,000 £27,000 £27,500
10% offered a salary of more than £67,500 £62,500 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +11 44 £24,750 -8.33%
Reading -8 17 £27,000 -10.00% 3
Slough -13 14 £30,000 +27.65% 1
Maidenhead -3 6 £27,500 -8.33%
Newbury -1 5 £29,000 +11.53%
Wokingham - 5 £22,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 19 December 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 185 (81.50%) Windows
2 123 (54.19%) Microsoft
3 89 (39.21%) Security Cleared
3 89 (39.21%) Active Directory
4 88 (38.77%) MS Exchange
5 74 (32.60%) DV Cleared
6 68 (29.96%) MS Excel
7 66 (29.07%) HP
8 60 (26.43%) Release Management
9 59 (25.99%) Exchange Server 2010
10 58 (25.55%) Windows Server 2003
11 56 (24.67%) SC Cleared
12 54 (23.79%) Fujitsu
13 50 (22.03%) Windows XP
14 47 (20.70%) Software Deployment
14 47 (20.70%) Windows 7
14 47 (20.70%) VMware
15 46 (20.26%) McAfee
15 46 (20.26%) OpenView Configuration Management
16 44 (19.38%) Exchange Server 2003
17 42 (18.50%) Software Distribution
18 39 (17.18%) High Availability
18 39 (17.18%) Clustering
19 38 (16.74%) Systems Management Server (SMS)
19 38 (16.74%) Sophos
20 37 (16.30%) Blackberry
21 36 (15.86%) Finance
21 36 (15.86%) MS Office
22 34 (14.98%) Windows Server 2008
22 34 (14.98%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 19 December 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 88 (38.77%) MS Exchange
2 59 (25.99%) Exchange Server 2010
3 44 (19.38%) Exchange Server 2003
4 34 (14.98%) Blackberry Enterprise Server
4 34 (14.98%) Live Communications Server
5 28 (12.33%) Exchange Server 2007
6 13 (5.73%) Exchange Server 2013
7 6 (2.64%) IBM Notes
8 5 (2.20%) SharePoint
9 4 (1.76%) Lync
10 3 (1.32%) IIS
11 1 (0.44%) Apache
11 1 (0.44%) Tomcat
Applications
1 68 (29.96%) MS Excel
2 36 (15.86%) MS Office
3 4 (1.76%) MS Visio
4 2 (0.88%) MS Project
Business Applications
1 1 (0.44%) Nortel Periphonics
1 1 (0.44%) Dynamics NAV
Cloud Services
1 13 (5.73%) Office 365
2 4 (1.76%) SaaS
3 1 (0.44%) Google Apps
3 1 (0.44%) Cloud Computing
3 1 (0.44%) Amazon AWS
Communications & Networking
1 25 (11.01%) TCP/IP
2 24 (10.57%) Firewall
3 17 (7.49%) Internet
4 15 (6.61%) WAN
5 13 (5.73%) LAN
5 13 (5.73%) DNS
6 10 (4.41%) DHCP
7 9 (3.96%) VPN
8 8 (3.52%) SMS
9 6 (2.64%) VoIP
9 6 (2.64%) SAN
10 5 (2.20%) ISDN
10 5 (2.20%) Ethernet
11 4 (1.76%) Cisco ASA
12 3 (1.32%) RTP
12 3 (1.32%) Cisco Nexus
13 2 (0.88%) VLAN
13 2 (0.88%) xDSL
13 2 (0.88%) FCoE
13 2 (0.88%) Fibre Channel
Database & Business Intelligence
1 18 (7.93%) SQL Server
2 2 (0.88%) Crystal Reports
2 2 (0.88%) Microsoft Analysis Services
2 2 (0.88%) SQL Server Reporting Services
2 2 (0.88%) SQL Server 2005
2 2 (0.88%) SQL Server Analysis Services
2 2 (0.88%) MySQL
3 1 (0.44%) SQL Server 2008
3 1 (0.44%) SQL Server 2012
3 1 (0.44%) QlikView
3 1 (0.44%) MS Access
3 1 (0.44%) SQL Server 2000
General
1 36 (15.86%) Finance
2 33 (14.54%) Telecoms
3 32 (14.10%) Retail
4 1 (0.44%) German Language
4 1 (0.44%) Back Office
4 1 (0.44%) Manufacturing
4 1 (0.44%) Advertising
Libraries, Frameworks & Software Standards
1 6 (2.64%) .NET
2 2 (0.88%) HTML
2 2 (0.88%) Flash
3 1 (0.44%) CSS
3 1 (0.44%) Web Services
Miscellaneous
1 39 (17.18%) Clustering
2 37 (16.30%) Blackberry
3 20 (8.81%) Enterprise Software
4 16 (7.05%) Replication
5 8 (3.52%) Mathematics
6 4 (1.76%) Analytical Skills
7 3 (1.32%) EPoS
8 2 (0.88%) Thin Client
8 2 (0.88%) e-Health
8 2 (0.88%) PDA
8 2 (0.88%) Fat Client
8 2 (0.88%) FlexPod
8 2 (0.88%) Client/Server
8 2 (0.88%) Mobile App
9 1 (0.44%) User Experience
9 1 (0.44%) Data Integration
9 1 (0.44%) Open Source
9 1 (0.44%) Social Media
9 1 (0.44%) Data Protection Act
9 1 (0.44%) Smartphone
Operating Systems
1 185 (81.50%) Windows
2 58 (25.55%) Windows Server 2003
3 50 (22.03%) Windows XP
4 47 (20.70%) Windows 7
5 34 (14.98%) Windows Server 2008
6 33 (14.54%) Windows 2000 Server
7 23 (10.13%) Linux
8 21 (9.25%) Windows Server 2012
9 17 (7.49%) Windows 8
10 9 (3.96%) UNIX
11 8 (3.52%) VMS
12 7 (3.08%) Android
13 6 (2.64%) Windows Vista
14 5 (2.20%) Apple iOS
15 1 (0.44%) Mac OS
15 1 (0.44%) IRIX
15 1 (0.44%) AIX
15 1 (0.44%) HPUX
15 1 (0.44%) Solaris
Processes & Methodologies
1 60 (26.43%) Release Management
2 47 (20.70%) Software Deployment
3 42 (18.50%) Software Distribution
4 39 (17.18%) High Availability
5 32 (14.10%) ITIL
6 24 (10.57%) Incident Management
7 14 (6.17%) Time Management
8 9 (3.96%) Change Management
9 5 (2.20%) Root Cause Analysis
10 4 (1.76%) Mobile Device Management
10 4 (1.76%) Configuration Management
11 3 (1.32%) Mentoring
11 3 (1.32%) Coaching
12 2 (0.88%) Service Management
12 2 (0.88%) Service Delivery
12 2 (0.88%) Asset Management
12 2 (0.88%) Problem Management
12 2 (0.88%) Risk Analysis
12 2 (0.88%) MVC
12 2 (0.88%) CRM
Programming Languages
1 24 (10.57%) SQL
2 6 (2.64%) C#
3 5 (2.20%) Java
4 3 (1.32%) C++
5 2 (0.88%) VB.NET
6 1 (0.44%) C
6 1 (0.44%) VB
6 1 (0.44%) JavaScript
Qualifications
1 89 (39.21%) Security Cleared
2 74 (32.60%) DV Cleared
3 56 (24.67%) SC Cleared
4 26 (11.45%) Microsoft Certification
5 15 (6.61%) MCSE
6 12 (5.29%) MCP
7 10 (4.41%) MCTS
7 10 (4.41%) MCITP
8 8 (3.52%) MCSA
8 8 (3.52%) CCNA
8 8 (3.52%) Cisco Certification
9 6 (2.64%) Degree
10 4 (1.76%) VMware Certified Professional (VCP)
11 3 (1.32%) CCVP
11 3 (1.32%) CNE
11 3 (1.32%) Novell Certification
12 2 (0.88%) ITIL Foundation Certificate
13 1 (0.44%) A+ Certification
13 1 (0.44%) MOS
Quality Assurance & Compliance
1 28 (12.33%) SLA
2 2 (0.88%) PCI DSS
System Software
1 89 (39.21%) Active Directory
2 27 (11.89%) VMware Infrastructure
3 15 (6.61%) vSphere
4 10 (4.41%) Hyper-V
5 5 (2.20%) VMware ESXi
6 3 (1.32%) VMware ESX
7 1 (0.44%) VMware Workstation
7 1 (0.44%) VMware Server
7 1 (0.44%) Samba
7 1 (0.44%) XenApp
Systems Management
1 46 (20.26%) OpenView Configuration Management
2 38 (16.74%) Systems Management Server (SMS)
3 29 (12.78%) SCCM
4 24 (10.57%) SCOM
5 8 (3.52%) HP Data Protector
6 1 (0.44%) Puppet
6 1 (0.44%) Cisco IPCC
6 1 (0.44%) Backup Exec
Vendors
1 123 (54.19%) Microsoft
2 66 (29.07%) HP
3 54 (23.79%) Fujitsu
4 47 (20.70%) VMware
5 46 (20.26%) McAfee
6 38 (16.74%) Sophos
7 19 (8.37%) Cisco
8 11 (4.85%) Oracle
9 8 (3.52%) SonicWALL
10 7 (3.08%) Dell
11 6 (2.64%) Citrix
11 6 (2.64%) Lotus
11 6 (2.64%) Salesforce.com
12 5 (2.20%) Novell
13 4 (1.76%) Symantec
14 3 (1.32%) SAP
15 2 (0.88%) IBM
15 2 (0.88%) Sun
15 2 (0.88%) CA
15 2 (0.88%) NetApp
Reading, Berkshire
Austin Fraser
Salary: £18000 - £28000 per annum + training, bonuses
Posted: 2 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 3 days ago
Reading
Bentley Whitaker
Salary: £25,000 - £30,000 per year
Posted: 17 days ago
Slough
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum + Microsoft Certs + Package
Posted: 19 days ago