The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 110 191 161
Rank change year-on-year
+81 -30
Permanent jobs requiring a 2nd Line Support 121 31 54
As % of all permanent IT jobs located in Berkshire 2.03% 0.56% 0.97%
As % of the Job Titles category 2.20% 0.61% 1.03%
Number of salaries quoted 71 27 39
Average salary £25,500 £30,000 £23,000
Average salary % change year-on-year
-15.00% +30.43%
90% offered a salary of more than £23,000 £22,500 £20,000
10% offered a salary of more than £32,500 £41,000 £32,500
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5496 5108 5231
As % of all permanent IT jobs located in Berkshire 92.35% 92.97% 94.00%
Number of salaries quoted 3839 3994 4357
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,250 £25,500 £26,825
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +27 37 £27,500 -8.33% 2
Reading +13 29 £27,500 - 3
Maidenhead - 20 £25,000 - 1
Newbury - 12 £23,500 -
Slough +6 11 £25,000 -28.57%
Windsor - 3 £26,000 -
Wokingham - 1 - -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 August 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 144 (76.19%) Windows
2 93 (49.21%) Microsoft
3 72 (38.10%) MS Exchange
4 65 (34.39%) Active Directory
5 54 (28.57%) MS Excel
6 53 (28.04%) Windows 7
7 48 (25.40%) Exchange Server 2010
7 48 (25.40%) Security Cleared
8 45 (23.81%) VMware
9 38 (20.11%) Windows Server 2008
10 34 (17.99%) DV Cleared
10 34 (17.99%) Windows XP
11 33 (17.46%) Windows Server 2003
12 31 (16.40%) SQL
12 31 (16.40%) SC Cleared
13 30 (15.87%) Microsoft Certification
14 29 (15.34%) ITIL
15 28 (14.81%) Exchange Server 2007
16 25 (13.23%) Windows Server 2012
16 25 (13.23%) MCP
17 23 (12.17%) HP
17 23 (12.17%) Clustering
17 23 (12.17%) Exchange Server 2003
18 22 (11.64%) Live Communications Server
18 22 (11.64%) High Availability
18 22 (11.64%) Blackberry
18 22 (11.64%) Blackberry Enterprise Server
18 22 (11.64%) MS Office
19 21 (11.11%) SQL Server
20 20 (10.58%) Incident Management

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 August 2014, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (38.10%) MS Exchange
2 48 (25.40%) Exchange Server 2010
3 28 (14.81%) Exchange Server 2007
4 23 (12.17%) Exchange Server 2003
5 22 (11.64%) Blackberry Enterprise Server
5 22 (11.64%) Live Communications Server
6 9 (4.76%) SharePoint
7 8 (4.23%) Exchange Server 2013
8 6 (3.17%) Lync
8 6 (3.17%) IIS
8 6 (3.17%) IBM Notes
9 4 (2.12%) SharePoint 2010
10 1 (0.53%) WebSphere
10 1 (0.53%) K2 blackpearl
Applications
1 54 (28.57%) MS Excel
2 22 (11.64%) MS Office
3 7 (3.70%) MS Visio
4 1 (0.53%) MS Project
Business Applications
1 4 (2.12%) Sage 200
Cloud Services
1 14 (7.41%) Office 365
2 3 (1.59%) SaaS
3 1 (0.53%) Google Apps
3 1 (0.53%) Cloud Computing
Communications & Networking
1 18 (9.52%) TCP/IP
2 16 (8.47%) Internet
2 16 (8.47%) Firewall
3 15 (7.94%) LAN
4 14 (7.41%) WAN
5 13 (6.88%) VPN
6 12 (6.35%) DNS
7 10 (5.29%) DHCP
8 7 (3.70%) SMS
9 5 (2.65%) VoIP
9 5 (2.65%) SAN
10 4 (2.12%) MPLS
10 4 (2.12%) Ethernet
10 4 (2.12%) Wireless
10 4 (2.12%) Cisco ASA
11 2 (1.06%) Wi-Fi
12 1 (0.53%) DMZ
12 1 (0.53%) FTP
12 1 (0.53%) HTTP
12 1 (0.53%) HTTPS
Database & Business Intelligence
1 21 (11.11%) SQL Server
2 2 (1.06%) Microsoft Analysis Services
2 2 (1.06%) SQL Server 2005
2 2 (1.06%) SQL Server Analysis Services
3 1 (0.53%) SQL Server 2008
3 1 (0.53%) SQL Server 2012
3 1 (0.53%) Oracle Database
3 1 (0.53%) SQL Server Reporting Services
3 1 (0.53%) Crystal Reports
3 1 (0.53%) SQL Server 2000
3 1 (0.53%) MySQL
General
1 16 (8.47%) Finance
2 12 (6.35%) Telecoms
3 5 (2.65%) Billing
4 4 (2.12%) Retail
5 1 (0.53%) German Language
5 1 (0.53%) Law
5 1 (0.53%) Manufacturing
5 1 (0.53%) Military
Libraries, Frameworks & Software Standards
1 5 (2.65%) HTML
2 4 (2.12%) XML
3 1 (0.53%) Flash
3 1 (0.53%) .NET
3 1 (0.53%) CSS
Miscellaneous
1 23 (12.17%) Clustering
2 22 (11.64%) Blackberry
3 19 (10.05%) Enterprise Software
4 4 (2.12%) PDA
5 2 (1.06%) Replication
5 2 (1.06%) Social Media
6 1 (0.53%) Thin Client
6 1 (0.53%) Computer Science
6 1 (0.53%) Fat Client
6 1 (0.53%) Data Integration
Operating Systems
1 144 (76.19%) Windows
2 53 (28.04%) Windows 7
3 38 (20.11%) Windows Server 2008
4 34 (17.99%) Windows XP
5 33 (17.46%) Windows Server 2003
6 25 (13.23%) Windows Server 2012
7 20 (10.58%) Windows 8
8 17 (8.99%) Linux
9 7 (3.70%) UNIX
9 7 (3.70%) Android
10 5 (2.65%) Windows Vista
11 3 (1.59%) Red Hat Enterprise Linux
12 2 (1.06%) Windows 2000 Server
13 1 (0.53%) Mac OS
13 1 (0.53%) IRIX
13 1 (0.53%) Windows 2000
13 1 (0.53%) Mac OS X
13 1 (0.53%) AIX
13 1 (0.53%) HPUX
13 1 (0.53%) Solaris
Processes & Methodologies
1 29 (15.34%) ITIL
2 22 (11.64%) High Availability
3 20 (10.58%) Incident Management
4 15 (7.94%) Time Management
5 13 (6.88%) Release Management
6 12 (6.35%) Software Deployment
7 10 (5.29%) Software Distribution
8 7 (3.70%) Configuration Management
9 4 (2.12%) Project Management
9 4 (2.12%) Disaster Recovery
9 4 (2.12%) Security Management
10 3 (1.59%) Network Design
10 3 (1.59%) Service Management
10 3 (1.59%) Service Delivery
10 3 (1.59%) Infrastructure Management
10 3 (1.59%) Mobile Device Management
11 2 (1.06%) Web Development
11 2 (1.06%) CRM
11 2 (1.06%) MVC
12 1 (0.53%) SEO
Programming Languages
1 31 (16.40%) SQL
2 7 (3.70%) Java
3 2 (1.06%) PowerShell
3 2 (1.06%) C#
4 1 (0.53%) Google Apps Script
4 1 (0.53%) JavaScript
4 1 (0.53%) VBScript
4 1 (0.53%) VB.NET
4 1 (0.53%) Python
Qualifications
1 48 (25.40%) Security Cleared
2 34 (17.99%) DV Cleared
3 31 (16.40%) SC Cleared
4 30 (15.87%) Microsoft Certification
5 25 (13.23%) MCP
6 13 (6.88%) MCSE
7 12 (6.35%) MCTS
7 12 (6.35%) MCITP
8 11 (5.82%) MCSA
9 4 (2.12%) CCNA
9 4 (2.12%) Cisco Certification
9 4 (2.12%) Degree
10 3 (1.59%) OCA
10 3 (1.59%) Oracle Certification
10 3 (1.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.88%) SLA
2 4 (2.12%) ISO/IEC 27001
3 1 (0.53%) QA
System Software
1 65 (34.39%) Active Directory
2 16 (8.47%) VMware Infrastructure
3 8 (4.23%) vSphere
3 8 (4.23%) VMware ESXi
4 7 (3.70%) Hyper-V
5 2 (1.06%) VMware ESX
6 1 (0.53%) Microsoft App-V
6 1 (0.53%) XenApp
6 1 (0.53%) XenDesktop
Systems Management
1 12 (6.35%) OpenView Configuration Management
2 5 (2.65%) Systems Management Server (SMS)
3 4 (2.12%) SCCM
4 2 (1.06%) SCOM
5 1 (0.53%) NetBackup
5 1 (0.53%) Backup Exec
5 1 (0.53%) OpenView
5 1 (0.53%) Tivoli
5 1 (0.53%) MOM
Vendors
1 93 (49.21%) Microsoft
2 45 (23.81%) VMware
3 23 (12.17%) HP
4 19 (10.05%) Fujitsu
5 11 (5.82%) Cisco
5 11 (5.82%) McAfee
6 8 (4.23%) Salesforce.com
6 8 (4.23%) Symantec
7 6 (3.17%) Sophos
7 6 (3.17%) Citrix
7 6 (3.17%) Lotus
7 6 (3.17%) SAP
8 4 (2.12%) Oracle
8 4 (2.12%) Dell
8 4 (2.12%) Aruba
8 4 (2.12%) Sage
9 3 (1.59%) SonicWALL
9 3 (1.59%) Red Hat
10 1 (0.53%) Apple
10 1 (0.53%) Veritas
Reading, Berkshire
TEKsystems
Salary: £25000 - £30000 per annum
Posted: 17 hours ago
Bracknell, Berkshire
Austin Fraser
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: Yesterday
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 2 days ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 2 days ago
Reading, Berkshire
CEM
Salary: From £24,000 to £29,000 per annum plus benefits
Posted: 2 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £50,000 per annum Corporate Benefits Package
Posted: 6 days ago