The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 166 154 135
Rank change year-on-year
-12 -19
Permanent jobs requiring a 2nd Line Support 49 65 88
As % of all permanent IT jobs located in Berkshire 0.97% 1.19% 1.69%
As % of the Job Titles category 1.05% 1.28% 1.79%
Number of salaries quoted 43 53 63
Average salary £26,000 £27,500 £29,000
Average salary % change year-on-year
-5.45% -5.17%
90% offered a salary of more than £22,500 £22,500 £22,000
10% offered a salary of more than £42,000 £32,900 £40,000
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4672 5063 4926
As % of all permanent IT jobs located in Berkshire 92.90% 92.75% 94.33%
Number of salaries quoted 3508 3674 3906
Average salary £50,000 £45,000 £43,000
Average salary % change year-on-year
+11.11% +4.65%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Berkshire region.

2nd Line Support Salary Trend in Berkshire

2nd Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Berkshire region over the 3 months to 22 May 2015.

2nd Line Support Salary Histogram in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -7 30 £23,579 -13.47% 3
Bracknell +20 9 £45,000 +63.63% 1
Maidenhead -2 4 £28,500 +26.66%
Slough -1 2 £40,000 +25.98%
Newbury +4 1 £29,500 +12.38%
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 22 May 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 96 (80.00%) Windows
2 55 (45.83%) Microsoft
2 55 (45.83%) Active Directory
3 41 (34.17%) ITIL
4 40 (33.33%) Security Cleared
5 36 (30.00%) SLA
6 33 (27.50%) MS Exchange
6 33 (27.50%) Windows 7
7 31 (25.83%) DV Cleared
8 30 (25.00%) Cisco
9 27 (22.50%) MS Excel
10 26 (21.67%) Windows XP
10 26 (21.67%) Linux
11 24 (20.00%) TCP/IP
12 23 (19.17%) Microsoft Certification
13 22 (18.33%) MS Office
13 22 (18.33%) VMware
14 21 (17.50%) HP
15 20 (16.67%) Blackberry
15 20 (16.67%) Windows Server 2008
15 20 (16.67%) Exchange Server 2010
16 19 (15.83%) Exchange Server 2003
16 19 (15.83%) Firewall
16 19 (15.83%) MCSE
17 18 (15.00%) MCP
17 18 (15.00%) SC Cleared
18 17 (14.17%) Windows Server 2003
19 16 (13.33%) Clustering
19 16 (13.33%) High Availability
20 15 (12.50%) Windows Server 2012

2nd Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 22 May 2015, IT jobs across the Berkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (27.50%) MS Exchange
2 20 (16.67%) Exchange Server 2010
3 19 (15.83%) Exchange Server 2003
4 15 (12.50%) Live Communications Server
4 15 (12.50%) Blackberry Enterprise Server
5 5 (4.17%) Exchange Server 2007
6 4 (3.33%) Lync
6 4 (3.33%) IBM Notes
7 3 (2.50%) IIS
7 3 (2.50%) Lotus Domino
8 2 (1.67%) Exchange Server 2013
8 2 (1.67%) Site Server
9 1 (0.83%) SharePoint
9 1 (0.83%) SharePoint Server
Applications
1 27 (22.50%) MS Excel
2 22 (18.33%) MS Office
3 13 (10.83%) MS Visio
4 3 (2.50%) Spreadsheet
Business Applications
1 7 (5.83%) Nortel Periphonics
2 1 (0.83%) Dynamics NAV
Cloud Services
1 4 (3.33%) Google Apps
1 4 (3.33%) Amazon AWS
2 2 (1.67%) Office 365
3 1 (0.83%) SaaS
Communications & Networking
1 24 (20.00%) TCP/IP
2 19 (15.83%) Firewall
3 15 (12.50%) DNS
4 13 (10.83%) Cisco Nexus
5 12 (10.00%) SAN
5 12 (10.00%) Ethernet
5 12 (10.00%) Cisco ASA
6 10 (8.33%) FCoE
6 10 (8.33%) Fibre Channel
6 10 (8.33%) Internet
7 9 (7.50%) DHCP
8 8 (6.67%) WAN
9 7 (5.83%) Cisco ICM
9 7 (5.83%) Frame Relay
10 5 (4.17%) VoIP
10 5 (4.17%) LAN
11 4 (3.33%) ISDN
11 4 (3.33%) VPN
11 4 (3.33%) RTP
12 3 (2.50%) Cisco IOS
Database & Business Intelligence
1 7 (5.83%) SQL Server
2 2 (1.67%) SQL Server 2008
3 1 (0.83%) MS Access
3 1 (0.83%) MySQL
3 1 (0.83%) SQL Server Reporting Services
3 1 (0.83%) SQL Server Integration Services
3 1 (0.83%) SQL Server 2005
Development Applications
1 2 (1.67%) Team Foundation Server
General
1 6 (5.00%) Telecoms
2 3 (2.50%) Manufacturing
3 2 (1.67%) Finance
4 1 (0.83%) Retail
4 1 (0.83%) Advertising
4 1 (0.83%) Games
4 1 (0.83%) Back Office
4 1 (0.83%) Legal
4 1 (0.83%) Local Government
4 1 (0.83%) German Language
Libraries, Frameworks & Software Standards
1 4 (3.33%) Web Services
1 4 (3.33%) .NET
2 1 (0.83%) Flash
2 1 (0.83%) HTML
Miscellaneous
1 20 (16.67%) Blackberry
2 16 (13.33%) Clustering
3 12 (10.00%) Replication
4 11 (9.17%) Enterprise Cloud
5 10 (8.33%) e-Health
5 10 (8.33%) FlexPod
6 3 (2.50%) Enterprise Software
6 3 (2.50%) Analytical Skills
7 1 (0.83%) Smartphone
7 1 (0.83%) PDA
7 1 (0.83%) Data Protection Act
7 1 (0.83%) Xbox
7 1 (0.83%) Mobile App
7 1 (0.83%) Performance Metrics
Operating Systems
1 96 (80.00%) Windows
2 33 (27.50%) Windows 7
3 26 (21.67%) Windows XP
3 26 (21.67%) Linux
4 20 (16.67%) Windows Server 2008
5 17 (14.17%) Windows Server 2003
6 15 (12.50%) Windows Server 2012
7 12 (10.00%) Windows 8
8 5 (4.17%) Android
8 5 (4.17%) Red Hat Enterprise Linux
9 4 (3.33%) Apple iOS
9 4 (3.33%) Windows 2000 Server
10 3 (2.50%) UNIX
10 3 (2.50%) Windows Vista
11 2 (1.67%) Windows Mobile
11 2 (1.67%) Mac OS
11 2 (1.67%) Windows 2000
12 1 (0.83%) IRIX
12 1 (0.83%) Mac OS X
12 1 (0.83%) AIX
Processes & Methodologies
1 41 (34.17%) ITIL
2 16 (13.33%) High Availability
3 15 (12.50%) Release Management
4 14 (11.67%) Root Cause Analysis
4 14 (11.67%) Coaching
5 13 (10.83%) Mentoring
5 13 (10.83%) Problem Management
5 13 (10.83%) Configuration Management
6 12 (10.00%) Risk Analysis
7 8 (6.67%) DevOps
8 6 (5.00%) Service Delivery
9 5 (4.17%) Service Management
9 5 (4.17%) Software Deployment
10 4 (3.33%) ITIL V2
10 4 (3.33%) Time Management
11 3 (2.50%) Business Continuity
11 3 (2.50%) Incident Management
11 3 (2.50%) Software Distribution
11 3 (2.50%) Software Delivery
12 2 (1.67%) Capacity Management
Programming Languages
1 10 (8.33%) SQL
2 4 (3.33%) C#
2 4 (3.33%) C++
2 4 (3.33%) Java
3 1 (0.83%) C
3 1 (0.83%) T-SQL
3 1 (0.83%) VB
Qualifications
1 40 (33.33%) Security Cleared
2 31 (25.83%) DV Cleared
3 23 (19.17%) Microsoft Certification
4 19 (15.83%) MCSE
5 18 (15.00%) MCP
5 18 (15.00%) SC Cleared
6 13 (10.83%) CCNA
6 13 (10.83%) Cisco Certification
7 11 (9.17%) ITIL Foundation Certificate
7 11 (9.17%) Degree
8 5 (4.17%) MCITP
8 5 (4.17%) MCTS
9 4 (3.33%) CNE
9 4 (3.33%) Novell Certification
9 4 (3.33%) CCVP
10 2 (1.67%) MOS
10 2 (1.67%) MCSA
11 1 (0.83%) A+ Certification
11 1 (0.83%) ITIL Certification
11 1 (0.83%) CCA
Quality Assurance & Compliance
1 36 (30.00%) SLA
2 10 (8.33%) PCI DSS
System Software
1 55 (45.83%) Active Directory
2 11 (9.17%) vSphere
3 4 (3.33%) Hyper-V
3 4 (3.33%) Samba
4 3 (2.50%) VMware Infrastructure
5 1 (0.83%) Microsoft App-V
5 1 (0.83%) VMware ESX
5 1 (0.83%) VMware Workstation
5 1 (0.83%) XenApp
5 1 (0.83%) XenServer
5 1 (0.83%) XenDesktop
5 1 (0.83%) VMware ESXi
Systems Management
1 7 (5.83%) Cisco IPCC
2 5 (4.17%) SCCM
3 4 (3.33%) Puppet
4 3 (2.50%) Systems Management Server (SMS)
4 3 (2.50%) OpenView Configuration Management
5 2 (1.67%) FortiGate
6 1 (0.83%) Netcool
6 1 (0.83%) XenMobile
Vendors
1 55 (45.83%) Microsoft
2 30 (25.00%) Cisco
3 22 (18.33%) VMware
4 21 (17.50%) HP
5 13 (10.83%) IBM
5 13 (10.83%) Symantec
6 12 (10.00%) Fujitsu
7 10 (8.33%) CA
7 10 (8.33%) NetApp
8 7 (5.83%) Genesys
8 7 (5.83%) Nortel
9 6 (5.00%) Dell
10 5 (4.17%) Citrix
10 5 (4.17%) Red Hat
10 5 (4.17%) Google
11 4 (3.33%) LANDesk
11 4 (3.33%) Oracle
11 4 (3.33%) Lotus
11 4 (3.33%) Apple
12 3 (2.50%) McAfee
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: 5 days ago