The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank - 431 433
Permanent jobs requiring a Customer Services Manager 0 4 9
As % of all permanent IT jobs located in the South East - 0.018% 0.041%
As % of the Job Titles category - 0.019% 0.043%
Number of salaries quoted 0 3 8
Average salary - £27,500 £43,000
Average salary % change year-on-year
- -36.04%
UK excluding London average salary £42,000 £35,500 £43,000
% change year-on-year
+18.30% -17.44%
Customer Services Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19802 21077 20877
As % of all permanent IT jobs located in the South East 95.06% 94.76% 95.14%
Number of salaries quoted 16016 16715 17405
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the South East

Customer Services Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the South East region.

Customer Services Manager Salary Trend in the South East

Customer Services Manager
Top 30 Related IT Skills in the South East

For the 6 months to 27 March 2015, IT jobs across the South East region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 21 (91.30%) Service Delivery
2 19 (82.61%) ITIL
3 14 (60.87%) SLA
3 14 (60.87%) Microsoft
4 13 (56.52%) MS PowerPoint
4 13 (56.52%) Degree
4 13 (56.52%) Business Continuity
4 13 (56.52%) Coaching
5 12 (52.17%) Business Continuity Planning
5 12 (52.17%) MS Excel
5 12 (52.17%) BCP
5 12 (52.17%) Disaster Recovery
5 12 (52.17%) Security Management
5 12 (52.17%) SQL
5 12 (52.17%) VMware
6 7 (30.43%) Incident Management
7 4 (17.39%) Life Science
7 4 (17.39%) Problem Management
7 4 (17.39%) SC Cleared
7 4 (17.39%) Security Cleared
7 4 (17.39%) Change Management
7 4 (17.39%) Service Management
8 2 (8.70%) Finance
8 2 (8.70%) Continuous Improvement
8 2 (8.70%) Retail
9 1 (4.35%) Mathematics
9 1 (4.35%) Data Entry
9 1 (4.35%) Sage 50
9 1 (4.35%) Telecoms
9 1 (4.35%) CRM

Customer Services Manager
Top Related IT Skills in the South East by Category

For the 6 months to 27 March 2015, IT jobs across the South East region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 13 (56.52%) MS PowerPoint
2 12 (52.17%) MS Excel
Business Applications
1 1 (4.35%) Sage 50
Communications & Networking
1 1 (4.35%) Internet
General
1 2 (8.70%) Finance
1 2 (8.70%) Retail
2 1 (4.35%) Telecoms
Miscellaneous
1 4 (17.39%) Life Science
2 1 (4.35%) Mathematics
Processes & Methodologies
1 21 (91.30%) Service Delivery
2 19 (82.61%) ITIL
3 13 (56.52%) Business Continuity
3 13 (56.52%) Coaching
4 12 (52.17%) Business Continuity Planning
4 12 (52.17%) BCP
4 12 (52.17%) Disaster Recovery
4 12 (52.17%) Security Management
5 7 (30.43%) Incident Management
6 4 (17.39%) Problem Management
6 4 (17.39%) Change Management
6 4 (17.39%) Service Management
7 2 (8.70%) Continuous Improvement
8 1 (4.35%) Data Entry
8 1 (4.35%) CRM
Programming Languages
1 12 (52.17%) SQL
Qualifications
1 13 (56.52%) Degree
2 4 (17.39%) SC Cleared
2 4 (17.39%) Security Cleared
3 1 (4.35%) ITIL Certification
Quality Assurance & Compliance
1 14 (60.87%) SLA
Vendors
1 14 (60.87%) Microsoft
2 12 (52.17%) VMware
3 1 (4.35%) Sage
Guildford, Surrey
SCC
Salary: From £45,000 to £55,000 per annum Plus Car + Bonus
Posted: 18 days ago