The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 426 441 449
Rank change year-on-year
+15 +8
Permanent jobs requiring a Customer Support Analyst 14 4 5
As % of all permanent IT jobs located in the South East 0.064% 0.018% 0.022%
As % of the Job Titles category 0.067% 0.019% 0.023%
Number of salaries quoted 14 3 5
Average salary £27,500 £22,000 £22,500
Average salary % change year-on-year
+25.00% -2.22%
90% offered a salary of more than £20,800 £17,600 £18,000
10% offered a salary of more than £35,700 £24,400 £38,000
UK excluding London average salary £23,000 £22,000 £21,000
% change year-on-year
+4.54% +4.76%
Customer Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20949 20937 21739
As % of all permanent IT jobs located in the South East 95.14% 94.84% 95.66%
Number of salaries quoted 16726 17083 18800
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the South East

Customer Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the South East region.

Customer Support Analyst Salary Trend in the South East

Customer Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Customer Support Analyst across the South East region over the 3 months to 24 November 2014.

Customer Support Analyst Salary Histogram in the South East

Customer Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the South East region over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Sussex - 7 £35,000 -
Berkshire - 4 £21,500 -
East Sussex -3 2 £21,750 -
Oxfordshire - 1 £17,500 -
Customer Support Analyst
England

Customer Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 24 November 2014, IT jobs across the South East region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 8 (38.10%) Microsoft
1 8 (38.10%) French Language
1 8 (38.10%) German Language
2 7 (33.33%) MS Office
3 6 (28.57%) ITIL
3 6 (28.57%) MS Excel
4 5 (23.81%) Windows
4 5 (23.81%) Windows 7
5 4 (19.05%) SQL
5 4 (19.05%) Windows XP
5 4 (19.05%) Project Management
5 4 (19.05%) Finance
5 4 (19.05%) Windows Vista
6 3 (14.29%) Management Information System
6 3 (14.29%) Italian Language
6 3 (14.29%) Spanish Language
6 3 (14.29%) Time Management
7 2 (9.52%) Market Research
7 2 (9.52%) Product Management
7 2 (9.52%) User Stories
7 2 (9.52%) Analytical Skills
7 2 (9.52%) C
7 2 (9.52%) Business Development
7 2 (9.52%) Mathematics
7 2 (9.52%) Business Analysis
8 1 (4.76%) Incident Management
8 1 (4.76%) Banking
8 1 (4.76%) Telecoms
8 1 (4.76%) ITIL Certification
8 1 (4.76%) Oracle

Customer Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 24 November 2014, IT jobs across the South East region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 7 (33.33%) MS Office
2 6 (28.57%) MS Excel
General
1 8 (38.10%) French Language
1 8 (38.10%) German Language
2 4 (19.05%) Finance
3 3 (14.29%) Italian Language
3 3 (14.29%) Spanish Language
4 1 (4.76%) Banking
4 1 (4.76%) Telecoms
Miscellaneous
1 3 (14.29%) Management Information System
2 2 (9.52%) Mathematics
2 2 (9.52%) Analytical Skills
Operating Systems
1 5 (23.81%) Windows
1 5 (23.81%) Windows 7
2 4 (19.05%) Windows XP
2 4 (19.05%) Windows Vista
Processes & Methodologies
1 6 (28.57%) ITIL
2 4 (19.05%) Project Management
3 3 (14.29%) Time Management
4 2 (9.52%) Market Research
4 2 (9.52%) Product Management
4 2 (9.52%) Business Analysis
4 2 (9.52%) Business Development
4 2 (9.52%) User Stories
5 1 (4.76%) Incident Management
5 1 (4.76%) Continuous Improvement
Programming Languages
1 4 (19.05%) SQL
2 2 (9.52%) C
Qualifications
1 1 (4.76%) ITIL Certification
Vendors
1 8 (38.10%) Microsoft
2 1 (4.76%) Oracle