The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 443 417 444
Rank change year-on-year
-26 +27
Permanent jobs requiring a Customer Support Analyst 7 12 3
As % of all permanent IT jobs located in the South East 0.031% 0.055% 0.013%
As % of the Job Titles category 0.033% 0.058% 0.014%
Number of salaries quoted 7 12 3
Average salary £30,000 £22,750 £19,000
Average salary % change year-on-year
+31.86% +19.73%
UK excluding London average salary £21,500 £22,625 £21,000
% change year-on-year
-4.97% +7.73%
Customer Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21430 20664 21850
As % of all permanent IT jobs located in the South East 94.70% 95.08% 95.45%
Number of salaries quoted 16859 17053 18653
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the South East

Customer Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the South East region.

Customer Support Analyst Salary Trend in the South East

Customer Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire - 3 £32,500 -
Oxfordshire - 2 £25,500 -
Berkshire -8 1 £27,500 +18.27% 1
West Sussex -14 1 £30,000 +31.86%
Customer Support Analyst
England

Customer Support Analyst
Top 27 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 6 (54.55%) ITIL
2 5 (45.45%) German Language
3 4 (36.36%) Finance
3 4 (36.36%) French Language
4 3 (27.27%) Management Information System
4 3 (27.27%) Microsoft
4 3 (27.27%) Time Management
5 2 (18.18%) Market Research
5 2 (18.18%) Product Management
5 2 (18.18%) User Stories
5 2 (18.18%) MS Excel
5 2 (18.18%) C
5 2 (18.18%) MS Office
5 2 (18.18%) Business Development
5 2 (18.18%) Mathematics
5 2 (18.18%) Business Analysis
5 2 (18.18%) Project Management
6 1 (9.09%) Incident Management
6 1 (9.09%) Banking
6 1 (9.09%) Cisco
6 1 (9.09%) ITIL Certification
6 1 (9.09%) Avaya
6 1 (9.09%) Genesys
6 1 (9.09%) Siemens
6 1 (9.09%) PowerHouse
6 1 (9.09%) Telecoms
6 1 (9.09%) Continuous Improvement

Customer Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 2 (18.18%) MS Excel
1 2 (18.18%) MS Office
General
1 5 (45.45%) German Language
2 4 (36.36%) Finance
2 4 (36.36%) French Language
3 1 (9.09%) Banking
3 1 (9.09%) Telecoms
Miscellaneous
1 3 (27.27%) Management Information System
2 2 (18.18%) Mathematics
Processes & Methodologies
1 6 (54.55%) ITIL
2 3 (27.27%) Time Management
3 2 (18.18%) Market Research
3 2 (18.18%) Product Management
3 2 (18.18%) User Stories
3 2 (18.18%) Business Development
3 2 (18.18%) Business Analysis
3 2 (18.18%) Project Management
4 1 (9.09%) Incident Management
4 1 (9.09%) Continuous Improvement
Programming Languages
1 2 (18.18%) C
2 1 (9.09%) PowerHouse
Qualifications
1 1 (9.09%) ITIL Certification
Vendors
1 3 (27.27%) Microsoft
2 1 (9.09%) Cisco
2 1 (9.09%) Avaya
2 1 (9.09%) Genesys
2 1 (9.09%) Siemens
Reading, Berkshire
Talent International
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 3 days ago