The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank - 81 85
Permanent jobs requiring a Help Desk Support 0 10 1
As % of all permanent IT jobs located in South Wales - 0.87% 0.11%
As % of the Job Titles category - 0.90% 0.11%
Number of salaries quoted 0 1 1
Average salary - £17,000 £17,500
Average salary % change year-on-year
- -2.85%
UK excluding London average salary £22,500 £20,500 £20,000
% change year-on-year
+9.75% +2.50%
Help Desk Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1048 1114 878
As % of all permanent IT jobs located in South Wales 96.86% 96.37% 96.38%
Number of salaries quoted 927 989 794
Average salary £35,000 £35,000 £36,550
Average salary % change year-on-year
- -4.24%
90% offered a salary of more than £22,500 £26,175 £25,000
10% offered a salary of more than £45,500 £45,000 £50,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Help Desk Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in South Wales

Help Desk Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South Wales region.

Help Desk Support Salary Trend in South Wales

Help Desk Support
Top 12 Related IT Skills in South Wales

For the 6 months to 16 September 2014, IT jobs across the South Wales region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 1 (100.00%) Windows
1 1 (100.00%) Linux
1 1 (100.00%) ISDN
1 1 (100.00%) VoIP
1 1 (100.00%) Cisco
1 1 (100.00%) Telecoms
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
1 1 (100.00%) Windows 7
1 1 (100.00%) Softswitch
1 1 (100.00%) Lync
1 1 (100.00%) Sonus

Help Desk Support
Top Related IT Skills in South Wales by Category

For the 6 months to 16 September 2014, IT jobs across the South Wales region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (100.00%) Lync
Communications & Networking
1 1 (100.00%) ISDN
1 1 (100.00%) VoIP
1 1 (100.00%) Softswitch
General
1 1 (100.00%) Telecoms
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Linux
1 1 (100.00%) Windows 7
Qualifications
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) Sonus