The statistics below represent IT jobs advertised across the South Wales region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 92 90 92
Rank change year-on-year
-2 +2
Permanent jobs requiring a Help Desk Support 4 2 6
As % of all permanent IT jobs located in South Wales 0.37% 0.18% 0.53%
As % of the Job Titles category 0.38% 0.19% 0.54%
Number of salaries quoted 4 2 4
Median salary £22,000 £20,750 £20,250
Median salary % change year-on-year
+6.02% +2.46%
UK excluding London median salary £22,000 £21,750 £21,500
% change year-on-year
+1.14% +1.16%
Help Desk Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1045 1067 1113
As % of all permanent IT jobs located in South Wales 97.85% 98.43% 98.41%
Number of salaries quoted 929 926 939
Median salary £36,000 £36,000 £35,000
Median salary % change year-on-year
- +2.85%
90% offered a salary of more than £24,000 £21,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Help Desk Support
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in South Wales

Help Desk Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South Wales region.

Help Desk Support Salary Trend in South Wales

Help Desk Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South Wales region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +4 4 £22,000 -2.22%
Help Desk Support
Wales

Help Desk Support Skill Set
Top 25 Related IT Skills in South Wales

For the 6 months to 10 December 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Help Desk Support in the job title.

1 4 (66.67%) ITIL
1 4 (66.67%) SLA
2 2 (33.33%) Degree
2 2 (33.33%) MS Office
2 2 (33.33%) Microsoft
3 1 (16.67%) Windows Server 2012
3 1 (16.67%) Email Management
3 1 (16.67%) Remote Desktop
3 1 (16.67%) Windows Server
3 1 (16.67%) Active Directory
3 1 (16.67%) Windows Server 2003
3 1 (16.67%) Cisco
3 1 (16.67%) Windows
3 1 (16.67%) MS Excel
3 1 (16.67%) VoIP
3 1 (16.67%) DHCP
3 1 (16.67%) TCP/IP
3 1 (16.67%) VPN
3 1 (16.67%) DNS
3 1 (16.67%) Management Information System
3 1 (16.67%) Back Office
3 1 (16.67%) Handset
3 1 (16.67%) Windows Server 2008
3 1 (16.67%) Asset Management
3 1 (16.67%) Logistics

Help Desk Support Skill Set
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (33.33%) MS Office
2 1 (16.67%) MS Excel
Communications & Networking
1 1 (16.67%) DHCP
1 1 (16.67%) DNS
1 1 (16.67%) Remote Desktop
1 1 (16.67%) TCP/IP
1 1 (16.67%) VoIP
1 1 (16.67%) VPN
General
1 1 (16.67%) Back Office
Miscellaneous
1 1 (16.67%) Handset
1 1 (16.67%) Management Information System
Operating Systems
1 1 (16.67%) Windows
1 1 (16.67%) Windows Server
1 1 (16.67%) Windows Server 2003
1 1 (16.67%) Windows Server 2008
1 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 4 (66.67%) ITIL
2 1 (16.67%) Asset Management
2 1 (16.67%) Email Management
2 1 (16.67%) Logistics
Qualifications
1 2 (33.33%) Degree
Quality Assurance & Compliance
1 4 (66.67%) SLA
System Software
1 1 (16.67%) Active Directory
Vendors
1 2 (33.33%) Microsoft
2 1 (16.67%) Cisco