The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 88 - 79
Rank change year-on-year
- 0
Permanent jobs requiring a Help Desk Support 6 0 2
As % of all permanent IT jobs located in South Wales 0.53% - 0.22%
As % of the Job Titles category 0.55% - 0.23%
Number of salaries quoted 4 0 2
Average salary £20,250 - £19,500
90% offered a salary of more than £18,650 - £19,100
10% offered a salary of more than £22,900 - £19,900
UK excluding London average salary £21,500 £21,500 £20,500
% change year-on-year
- +4.87%
Help Desk Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1100 1086 871
As % of all permanent IT jobs located in South Wales 97.09% 94.68% 97.43%
Number of salaries quoted 966 986 816
Average salary £34,000 £35,000 £35,000
Average salary % change year-on-year
-2.85% -
90% offered a salary of more than £24,000 £25,000 £23,250
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in South Wales

Help Desk Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South Wales region.

Help Desk Support Salary Trend in South Wales

Help Desk Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South Wales region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff - 3 £23,500 -
Rhondda Cynon Taff - 2 £20,000 -
Newport - 1 £19,000 -
Help Desk Support
Wales

Help Desk Support
Top 23 Related IT Skills in South Wales

For the 6 months to 19 December 2014, IT jobs across the South Wales region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 5 (83.33%) Microsoft
1 5 (83.33%) Microsoft Certification
2 4 (66.67%) Windows
2 4 (66.67%) Windows XP
3 3 (50.00%) MCDST
4 2 (33.33%) SLA
4 2 (33.33%) SharePoint
4 2 (33.33%) MS Exchange
4 2 (33.33%) Active Directory
4 2 (33.33%) Symantec
4 2 (33.33%) SQL Server
4 2 (33.33%) MS Excel
4 2 (33.33%) Cisco
4 2 (33.33%) Windows Vista
4 2 (33.33%) Windows 7
4 2 (33.33%) LDAP
4 2 (33.33%) DHCP
4 2 (33.33%) TCP/IP
4 2 (33.33%) VPN
4 2 (33.33%) DNS
4 2 (33.33%) PPTP
4 2 (33.33%) A+ Certification
4 2 (33.33%) Network+ Certification

Help Desk Support
Top Related IT Skills in South Wales by Category

For the 6 months to 19 December 2014, IT jobs across the South Wales region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (33.33%) SharePoint
1 2 (33.33%) MS Exchange
Applications
1 2 (33.33%) MS Excel
Communications & Networking
1 2 (33.33%) LDAP
1 2 (33.33%) DHCP
1 2 (33.33%) TCP/IP
1 2 (33.33%) VPN
1 2 (33.33%) DNS
1 2 (33.33%) PPTP
Database & Business Intelligence
1 2 (33.33%) SQL Server
Operating Systems
1 4 (66.67%) Windows
1 4 (66.67%) Windows XP
2 2 (33.33%) Windows Vista
2 2 (33.33%) Windows 7
Qualifications
1 5 (83.33%) Microsoft Certification
2 3 (50.00%) MCDST
3 2 (33.33%) A+ Certification
3 2 (33.33%) Network+ Certification
Quality Assurance & Compliance
1 2 (33.33%) SLA
System Software
1 2 (33.33%) Active Directory
Vendors
1 5 (83.33%) Microsoft
2 2 (33.33%) Symantec
2 2 (33.33%) Cisco