The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Stevenage region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 32 40 31
Rank change year-on-year
+8 -9
Permanent jobs requiring a 2nd Line Support 2 2 2
As % of all permanent IT jobs located in Stevenage 1.03% 1.07% 1.13%
As % of the Job Titles category 1.18% 1.12% 1.17%
Number of salaries quoted 2 1 2
Average salary £28,500 £30,000 £17,000
Average salary % change year-on-year
-5.00% +76.47%
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
Hertfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Stevenage region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Stevenage
Permanent IT job ads with a match in the
Job Titles category
169 178 171
As % of all permanent IT jobs located in Stevenage 87.11% 95.19% 96.61%
Number of salaries quoted 146 127 145
Average salary £36,000 £45,000 £40,000
Average salary % change year-on-year
-20.00% +12.50%
90% offered a salary of more than £16,500 £27,500 £24,000
10% offered a salary of more than £52,500 £57,500 £54,000
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

2nd Line Support
Jobs Demand Trend in Stevenage

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Stevenage region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Stevenage

2nd Line Support
Salary Trend in Stevenage

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Stevenage region.

2nd Line Support Salary Trend in Stevenage

2nd Line Support
Top 26 Related IT Skills in Stevenage

For the 6 months to 27 November 2014, IT jobs across the Stevenage region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (83.33%) Windows
1 5 (83.33%) MS Office
2 3 (50.00%) ITIL
2 3 (50.00%) Service Delivery
3 2 (33.33%) Windows Server 2008
3 2 (33.33%) Windows Server 2003
3 2 (33.33%) MS Excel
4 1 (16.67%) CRM
4 1 (16.67%) Windows XP
4 1 (16.67%) MS Exchange
4 1 (16.67%) TCP/IP
4 1 (16.67%) Cisco
4 1 (16.67%) Microsoft
4 1 (16.67%) Apple
4 1 (16.67%) JavaScript
4 1 (16.67%) SQL
4 1 (16.67%) Hyper-V
4 1 (16.67%) Exchange Server 2010
4 1 (16.67%) Windows 8
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Exchange Server 2013
4 1 (16.67%) Finance
4 1 (16.67%) VMware
4 1 (16.67%) Degree
4 1 (16.67%) Exchange Server 2007
4 1 (16.67%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Stevenage by Category

For the 6 months to 27 November 2014, IT jobs across the Stevenage region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (16.67%) MS Exchange
1 1 (16.67%) Exchange Server 2007
1 1 (16.67%) Exchange Server 2010
1 1 (16.67%) Exchange Server 2013
Applications
1 5 (83.33%) MS Office
2 2 (33.33%) MS Excel
Communications & Networking
1 1 (16.67%) TCP/IP
General
1 1 (16.67%) Finance
Operating Systems
1 5 (83.33%) Windows
2 2 (33.33%) Windows Server 2003
2 2 (33.33%) Windows Server 2008
3 1 (16.67%) Windows 8
3 1 (16.67%) Windows Server 2012
3 1 (16.67%) Windows XP
Processes & Methodologies
1 3 (50.00%) ITIL
1 3 (50.00%) Service Delivery
2 1 (16.67%) CRM
Programming Languages
1 1 (16.67%) JavaScript
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) Degree
System Software
1 1 (16.67%) VMware Infrastructure
1 1 (16.67%) Hyper-V
Vendors
1 1 (16.67%) Cisco
1 1 (16.67%) Microsoft
1 1 (16.67%) Apple
1 1 (16.67%) VMware