The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 179 196 214
Rank change year-on-year
+17 +18
Permanent jobs requiring a 1st Line Support Engineer 27 11 3
As % of all permanent IT jobs located in Surrey 0.57% 0.23% 0.057%
As % of the Job Titles category 0.60% 0.24% 0.060%
Number of salaries quoted 23 10 2
Average salary £19,000 £20,500 £21,500
Average salary % change year-on-year
-7.31% -4.65%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support Engineer
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4527 4506 5038
As % of all permanent IT jobs located in Surrey 95.23% 95.45% 96.18%
Number of salaries quoted 3665 3672 4333
Average salary £45,000 £42,500 £41,000
Average salary % change year-on-year
+5.88% +3.65%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Engineer
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in Surrey

1st Line Support Engineer
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the Surrey region.

1st Line Support Engineer Salary Trend in Surrey

1st Line Support Engineer
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the Surrey region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Woking +3 4 £17,500 -12.50%
Camberley -3 4 £17,250 -15.85%
Dorking - 4 £23,000 -
Guildford - 4 £19,000 -
Leatherhead - 1 £21,000 -
Staines - 1 £23,250 -
Chertsey - 1 £26,500 -
1st Line Support Engineer
South East

1st Line Support Engineer
Top 30 Related IT Skills in Surrey

For the 6 months to 19 September 2014, IT jobs across the Surrey region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 29 (78.38%) Active Directory
2 28 (75.68%) Windows
3 27 (72.97%) Microsoft
4 21 (56.76%) ITIL
5 18 (48.65%) MS Excel
6 16 (43.24%) MS Office
6 16 (43.24%) VMware
7 15 (40.54%) MS Exchange
8 14 (37.84%) VMware Infrastructure
9 13 (35.14%) Windows 7
10 12 (32.43%) Exchange Server 2003
11 11 (29.73%) TCP/IP
12 10 (27.03%) LAN
12 10 (27.03%) WAN
12 10 (27.03%) Windows Server 2008
12 10 (27.03%) SCCM
12 10 (27.03%) Firewall
12 10 (27.03%) Kalman Filter
13 9 (24.32%) Windows Server 2012
13 9 (24.32%) Windows Server 2003
14 8 (21.62%) VPN
14 8 (21.62%) Service Delivery
14 8 (21.62%) Exchange Server 2013
14 8 (21.62%) Analytical Skills
14 8 (21.62%) Exchange Server 2010
15 7 (18.92%) XenApp
15 7 (18.92%) SLA
15 7 (18.92%) Citrix
16 6 (16.22%) DNS
16 6 (16.22%) SQL Server

1st Line Support Engineer
Top Related IT Skills in Surrey by Category

For the 6 months to 19 September 2014, IT jobs across the Surrey region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (40.54%) MS Exchange
2 12 (32.43%) Exchange Server 2003
3 8 (21.62%) Exchange Server 2010
3 8 (21.62%) Exchange Server 2013
4 2 (5.41%) Lync
Applications
1 18 (48.65%) MS Excel
2 16 (43.24%) MS Office
3 2 (5.41%) MS PowerPoint
Communications & Networking
1 11 (29.73%) TCP/IP
2 10 (27.03%) LAN
2 10 (27.03%) WAN
2 10 (27.03%) Firewall
3 8 (21.62%) VPN
4 6 (16.22%) DNS
5 4 (10.81%) SAN
6 2 (5.41%) DHCP
6 2 (5.41%) VoIP
7 1 (2.70%) Internet
Database & Business Intelligence
1 6 (16.22%) SQL Server
General
1 3 (8.11%) Telecoms
1 3 (8.11%) Billing
Miscellaneous
1 8 (21.62%) Analytical Skills
2 5 (13.51%) Fat Client
2 5 (13.51%) Thin Client
3 2 (5.41%) Blackberry
4 1 (2.70%) Management Information System
4 1 (2.70%) Computer Science
Operating Systems
1 28 (75.68%) Windows
2 13 (35.14%) Windows 7
3 10 (27.03%) Windows Server 2008
4 9 (24.32%) Windows Server 2003
4 9 (24.32%) Windows Server 2012
5 4 (10.81%) Windows 8
5 4 (10.81%) Windows XP
Processes & Methodologies
1 21 (56.76%) ITIL
2 10 (27.03%) Kalman Filter
3 8 (21.62%) Service Delivery
4 2 (5.41%) Project Planning
5 1 (2.70%) E-Commerce
5 1 (2.70%) Service Management
5 1 (2.70%) Agile Software Development
5 1 (2.70%) Software Engineering
5 1 (2.70%) Incident Management
Programming Languages
1 3 (8.11%) SQL
Qualifications
1 3 (8.11%) MCP
2 2 (5.41%) A+ Certification
2 2 (5.41%) Security Cleared
3 1 (2.70%) Degree
3 1 (2.70%) CCNA
3 1 (2.70%) Cisco Certification
3 1 (2.70%) Microsoft Certification
3 1 (2.70%) SAP Certification
Quality Assurance & Compliance
1 7 (18.92%) SLA
2 1 (2.70%) ISO/IEC 27001
2 1 (2.70%) ISO 9001
System Software
1 29 (78.38%) Active Directory
2 14 (37.84%) VMware Infrastructure
3 7 (18.92%) XenApp
4 5 (13.51%) Terminal Services
5 2 (5.41%) Citrix Presentation Server
5 2 (5.41%) XenDesktop
Systems Management
1 10 (27.03%) SCCM
2 5 (13.51%) Backup Exec
3 4 (10.81%) Norton AntiVirus
Vendors
1 27 (72.97%) Microsoft
2 16 (43.24%) VMware
3 7 (18.92%) Citrix
4 4 (10.81%) Symantec
4 4 (10.81%) Veeam
4 4 (10.81%) Kaseya
4 4 (10.81%) Cisco
5 3 (8.11%) HP
6 1 (2.70%) SAP
6 1 (2.70%) Remedy