The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 206 194 -
Rank change year-on-year
-12 -
Permanent jobs requiring a 3rd Line Technical Support 4 7 0
As % of all permanent IT jobs located in Surrey 0.091% 0.16% -
As % of the Job Titles category 0.094% 0.17% -
Number of salaries quoted 4 3 0
Average salary £37,500 £26,500 -
Average salary % change year-on-year
+41.50% -
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%
3rd Line Technical Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4255 4089 4966
As % of all permanent IT jobs located in Surrey 97.26% 94.54% 96.48%
Number of salaries quoted 3567 3259 4233
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £25,000 £26,000 £26,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in Surrey

3rd Line Technical Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the Surrey region.

3rd Line Technical Support Salary Trend in Surrey

3rd Line Technical Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the Surrey region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reigate - 2 £38,750 -
Woking - 1 £36,000 -
Farnham - 1 £36,000 -
Guildford - 1 £45,000 -
3rd Line Technical Support
South East

3rd Line Technical Support
Top 30 Related IT Skills in Surrey

For the 6 months to 29 January 2015, IT jobs across the Surrey region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 8 (88.89%) MS Exchange
2 7 (77.78%) Cisco
2 7 (77.78%) Firewall
3 6 (66.67%) Juniper
3 6 (66.67%) WAN
3 6 (66.67%) LAN
3 6 (66.67%) MS Excel
4 5 (55.56%) ITIL
4 5 (55.56%) SLA
4 5 (55.56%) Microsoft
4 5 (55.56%) VMware
4 5 (55.56%) VMware Infrastructure
5 4 (44.44%) Cisco Certification
5 4 (44.44%) DNS
5 4 (44.44%) VoIP
5 4 (44.44%) MS Office
5 4 (44.44%) F5
6 3 (33.33%) FWSM
6 3 (33.33%) Kalman Filter
6 3 (33.33%) Capacity Planning
6 3 (33.33%) Lync
6 3 (33.33%) Office 365
6 3 (33.33%) SQL Server
6 3 (33.33%) ADSL
6 3 (33.33%) Ethernet
6 3 (33.33%) SNMP
6 3 (33.33%) TCP/IP
6 3 (33.33%) CCNA
6 3 (33.33%) Cisco ASA
6 3 (33.33%) Incident Management

3rd Line Technical Support
Top Related IT Skills in Surrey by Category

For the 6 months to 29 January 2015, IT jobs across the Surrey region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (88.89%) MS Exchange
2 3 (33.33%) Lync
3 2 (22.22%) Exchange Server 2010
3 2 (22.22%) Moodle
4 1 (11.11%) Exchange Server 2013
4 1 (11.11%) Exchange Server 2007
4 1 (11.11%) Exchange Server 2003
Applications
1 6 (66.67%) MS Excel
2 4 (44.44%) MS Office
Cloud Services
1 3 (33.33%) Office 365
Communications & Networking
1 7 (77.78%) Firewall
2 6 (66.67%) WAN
2 6 (66.67%) LAN
3 4 (44.44%) DNS
3 4 (44.44%) VoIP
4 3 (33.33%) FWSM
4 3 (33.33%) ADSL
4 3 (33.33%) Ethernet
4 3 (33.33%) SNMP
4 3 (33.33%) TCP/IP
4 3 (33.33%) Cisco ASA
4 3 (33.33%) SHDSL
4 3 (33.33%) Wi-Fi
4 3 (33.33%) OSPF
4 3 (33.33%) BGP
5 1 (11.11%) Broadband
Database & Business Intelligence
1 3 (33.33%) SQL Server
General
1 1 (11.11%) Telecoms
1 1 (11.11%) Finance
Libraries, Frameworks & Software Standards
1 1 (11.11%) Regular Expression
Miscellaneous
1 2 (22.22%) VLE
1 2 (22.22%) CMDB
2 1 (11.11%) User Experience
2 1 (11.11%) Thin Client
2 1 (11.11%) Fat Client
Operating Systems
1 2 (22.22%) Windows
2 1 (11.11%) Linux
2 1 (11.11%) Windows XP
2 1 (11.11%) UNIX
2 1 (11.11%) Windows Server 2008
2 1 (11.11%) Windows Server 2003
Processes & Methodologies
1 5 (55.56%) ITIL
2 3 (33.33%) Kalman Filter
2 3 (33.33%) Capacity Planning
2 3 (33.33%) Incident Management
2 3 (33.33%) Change Management
3 2 (22.22%) Configuration Management
4 1 (11.11%) Cyber Security
4 1 (11.11%) Software Testing
Programming Languages
1 1 (11.11%) sed
1 1 (11.11%) Python
1 1 (11.11%) C
1 1 (11.11%) C++
1 1 (11.11%) Java
1 1 (11.11%) Perl
1 1 (11.11%) SQL
1 1 (11.11%) AWK
1 1 (11.11%) Shell Script
Qualifications
1 4 (44.44%) Cisco Certification
2 3 (33.33%) CCNA
3 1 (11.11%) MCSE
3 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 5 (55.56%) SLA
System Software
1 5 (55.56%) VMware Infrastructure
2 1 (11.11%) XenApp
2 1 (11.11%) Active Directory
2 1 (11.11%) Terminal Services
Systems Management
1 1 (11.11%) Backup Exec
Vendors
1 7 (77.78%) Cisco
2 6 (66.67%) Juniper
3 5 (55.56%) Microsoft
3 5 (55.56%) VMware
4 4 (44.44%) F5
5 3 (33.33%) Altiris
5 3 (33.33%) CheckPoint
5 3 (33.33%) Websense
6 1 (11.11%) Veeam
6 1 (11.11%) Citrix
6 1 (11.11%) Symantec