The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 432 448 419
Rank change year-on-year
+16 -29
Permanent jobs requiring a 3rd Line Technical Support 10 3 10
As % of all permanent IT jobs located in the South East 0.047% 0.013% 0.047%
As % of the Job Titles category 0.050% 0.014% 0.049%
Number of salaries quoted 7 3 7
Average salary £38,500 £45,000 £32,000
Average salary % change year-on-year
-14.44% +40.62%
90% offered a salary of more than £34,100 £33,800 £30,000
10% offered a salary of more than £40,000 £45,000 £39,000
UK excluding London average salary £36,750 £30,000 £31,000
% change year-on-year
+22.50% -3.22%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20035 21405 20219
As % of all permanent IT jobs located in the South East 94.57% 94.86% 95.14%
Number of salaries quoted 16668 16840 16661
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £61,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the South East

3rd Line Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the South East region.

3rd Line Technical Support Salary Trend in the South East

3rd Line Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the South East region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +21 6 £38,500 -14.44%
Kent +3 3 £40,000 +29.03% 1
Surrey - 2 £35,250 - 2
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 September 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 21 (87.50%) Windows
2 17 (70.83%) MS Exchange
2 17 (70.83%) Microsoft
3 16 (66.67%) Active Directory
4 12 (50.00%) SQL
4 12 (50.00%) VMware
4 12 (50.00%) Hyper-V
5 10 (41.67%) Windows Server 2012
5 10 (41.67%) Cisco
6 9 (37.50%) Citrix
6 9 (37.50%) Exchange Server 2010
7 8 (33.33%) SAN
7 8 (33.33%) MS Excel
7 8 (33.33%) ITIL
8 7 (29.17%) Root Cause Analysis
9 6 (25.00%) XenApp
9 6 (25.00%) Windows Server 2008
9 6 (25.00%) VMware Infrastructure
10 5 (20.83%) Terminal Services
10 5 (20.83%) Windows Server 2003
10 5 (20.83%) VMware ESX
10 5 (20.83%) Microsoft App-V
10 5 (20.83%) AppSense
10 5 (20.83%) Firewall
10 5 (20.83%) Wireshark
10 5 (20.83%) SQL Server
10 5 (20.83%) LAN
10 5 (20.83%) WAN
10 5 (20.83%) DNS
10 5 (20.83%) Windows XP

3rd Line Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 September 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (70.83%) MS Exchange
2 9 (37.50%) Exchange Server 2010
3 4 (16.67%) SharePoint
4 3 (12.50%) Exchange Server 2013
5 1 (4.17%) IIS
5 1 (4.17%) Apache
5 1 (4.17%) Tomcat
5 1 (4.17%) Blackberry Enterprise Server
5 1 (4.17%) SharePoint Server
5 1 (4.17%) Exchange Server 2007
5 1 (4.17%) Jetty
Applications
1 8 (33.33%) MS Excel
2 1 (4.17%) MS Office
Communications & Networking
1 8 (33.33%) SAN
2 5 (20.83%) Firewall
2 5 (20.83%) LAN
2 5 (20.83%) WAN
2 5 (20.83%) Wireshark
2 5 (20.83%) iSCSI
2 5 (20.83%) DNS
2 5 (20.83%) NetScaler
3 4 (16.67%) DHCP
4 3 (12.50%) TCP/IP
5 2 (8.33%) VoIP
6 1 (4.17%) IP Telephony
6 1 (4.17%) Internet
6 1 (4.17%) Cisco ASA
Database & Business Intelligence
1 5 (20.83%) SQL Server
2 3 (12.50%) Informix
3 1 (4.17%) MySQL
General
1 3 (12.50%) Finance
2 2 (8.33%) Telecoms
2 2 (8.33%) Retail
3 1 (4.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (4.17%) XML
Miscellaneous
1 3 (12.50%) Data Centre
2 2 (8.33%) FMCG
2 2 (8.33%) Analytical Skills
3 1 (4.17%) Thin Client
3 1 (4.17%) Blackberry
3 1 (4.17%) Fat Client
Operating Systems
1 21 (87.50%) Windows
2 10 (41.67%) Windows Server 2012
3 6 (25.00%) Windows Server 2008
4 5 (20.83%) Windows XP
4 5 (20.83%) Windows Server 2003
5 3 (12.50%) Windows 7
5 3 (12.50%) UNIX
6 2 (8.33%) Windows 8
6 2 (8.33%) Linux
Processes & Methodologies
1 8 (33.33%) ITIL
2 7 (29.17%) Root Cause Analysis
3 2 (8.33%) Time Management
4 1 (4.17%) Mentoring
4 1 (4.17%) SDLC
4 1 (4.17%) Change Management
Programming Languages
1 12 (50.00%) SQL
2 1 (4.17%) VB
2 1 (4.17%) PowerShell
2 1 (4.17%) JavaScript
2 1 (4.17%) PHP
Qualifications
1 5 (20.83%) CCA
1 5 (20.83%) Citrix Certification
1 5 (20.83%) SC Cleared
1 5 (20.83%) Security Cleared
2 4 (16.67%) Microsoft Certification
3 2 (8.33%) ITIL Certification
3 2 (8.33%) MCSE
4 1 (4.17%) MCTS
4 1 (4.17%) MCITP
Quality Assurance & Compliance
1 1 (4.17%) SLA
1 1 (4.17%) QA
System Software
1 16 (66.67%) Active Directory
2 12 (50.00%) Hyper-V
3 6 (25.00%) XenApp
3 6 (25.00%) VMware Infrastructure
4 5 (20.83%) XenDesktop
4 5 (20.83%) vSphere
4 5 (20.83%) Terminal Services
4 5 (20.83%) VMware ESX
4 5 (20.83%) Microsoft App-V
5 4 (16.67%) XenServer
6 1 (4.17%) VMware ESXi
Systems Management
1 5 (20.83%) SCCM
1 5 (20.83%) SCOM
1 5 (20.83%) EdgeSight
Vendors
1 17 (70.83%) Microsoft
2 12 (50.00%) VMware
3 10 (41.67%) Cisco
4 9 (37.50%) Citrix
5 5 (20.83%) AppSense
6 3 (12.50%) Juniper
7 2 (8.33%) LANDesk
8 1 (4.17%) SolarWinds
8 1 (4.17%) NetApp
Reigate
Capita - ITIN
Salary: £35000 - £40000 per annum + Benefits
Posted: 8 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £40,000 to £50,000 per annum + 29 days holiday + pension + share
Posted: 11 days ago
Sevenoaks
Pearson Whiffin
Salary: £30000 - £40000 per annum + Benefits
Posted: 20 days ago