The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 442 436 439
Rank change year-on-year
-6 +3
Permanent jobs requiring a 3rd Line Technical Support 12 17 16
As % of all permanent IT jobs located in the South East 0.056% 0.071% 0.070%
As % of the Job Titles category 0.059% 0.075% 0.074%
Number of salaries quoted 11 15 16
Average salary £45,000 £30,250 £35,000
Average salary % change year-on-year
+48.76% -13.57%
90% offered a salary of more than £22,500 £26,500 £30,000
10% offered a salary of more than £50,000 £45,000 £38,500
UK excluding London average salary £35,000 £31,500 £31,750
% change year-on-year
+11.11% -0.78%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20471 22682 21700
As % of all permanent IT jobs located in the South East 95.04% 94.69% 95.07%
Number of salaries quoted 16465 18087 17977
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the South East

3rd Line Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the South East region.

3rd Line Technical Support Salary Trend in the South East

3rd Line Technical Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the South East region over the 3 months to 17 April 2015.

3rd Line Technical Support Salary Histogram in the South East

3rd Line Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the South East region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +9 9 £47,500 +15.15%
Buckinghamshire - 1 £40,000 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 17 April 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 21 (61.76%) Windows
1 21 (61.76%) MS Exchange
1 21 (61.76%) Active Directory
2 19 (55.88%) SQL
3 18 (52.94%) Microsoft
4 15 (44.12%) SAN
4 15 (44.12%) Cisco
4 15 (44.12%) Windows Server 2012
5 14 (41.18%) Citrix
5 14 (41.18%) Windows Server 2008
6 13 (38.24%) Hyper-V
6 13 (38.24%) DNS
6 13 (38.24%) ITIL
7 11 (32.35%) MS Excel
7 11 (32.35%) Windows XP
7 11 (32.35%) VMware
8 10 (29.41%) SC Cleared
8 10 (29.41%) Security Cleared
8 10 (29.41%) Root Cause Analysis
8 10 (29.41%) CCA
8 10 (29.41%) Citrix Certification
8 10 (29.41%) Windows Server 2003
9 9 (26.47%) Terminal Services
9 9 (26.47%) DHCP
9 9 (26.47%) XenApp
9 9 (26.47%) XenServer
9 9 (26.47%) XenDesktop
9 9 (26.47%) SCCM
9 9 (26.47%) SCOM
9 9 (26.47%) iSCSI

3rd Line Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 17 April 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (61.76%) MS Exchange
2 6 (17.65%) IIS
2 6 (17.65%) Lync
2 6 (17.65%) Exchange Server 2010
3 5 (14.71%) Exchange Server 2013
4 3 (8.82%) Exchange Server 2003
4 3 (8.82%) Exchange Server 2007
5 2 (5.88%) Moodle
5 2 (5.88%) SharePoint
Applications
1 11 (32.35%) MS Excel
2 3 (8.82%) MS Office
Cloud Services
1 6 (17.65%) SaaS
2 5 (14.71%) Office 365
Communications & Networking
1 15 (44.12%) SAN
2 13 (38.24%) DNS
3 9 (26.47%) NetScaler
3 9 (26.47%) Wireshark
3 9 (26.47%) iSCSI
3 9 (26.47%) DHCP
4 7 (20.59%) Firewall
5 5 (14.71%) TCP/IP
6 4 (11.76%) VoIP
7 3 (8.82%) WAN
7 3 (8.82%) ADSL
7 3 (8.82%) LAN
7 3 (8.82%) Ethernet
7 3 (8.82%) SNMP
7 3 (8.82%) Wi-Fi
7 3 (8.82%) SHDSL
7 3 (8.82%) OSPF
7 3 (8.82%) BGP
7 3 (8.82%) Cisco ASA
7 3 (8.82%) FWSM
Database & Business Intelligence
1 1 (2.94%) SQL Server
General
1 3 (8.82%) Finance
2 2 (5.88%) Retail
2 2 (5.88%) Financial Institution
3 1 (2.94%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (5.88%) JTAPI
2 1 (2.94%) Regular Expression
Miscellaneous
1 2 (5.88%) Blackberry
1 2 (5.88%) VLE
1 2 (5.88%) CMDB
1 2 (5.88%) FMCG
2 1 (2.94%) Enterprise Software
2 1 (2.94%) User Experience
2 1 (2.94%) Analytical Skills
2 1 (2.94%) PKI
2 1 (2.94%) CLARiiON
2 1 (2.94%) Clustering
Operating Systems
1 21 (61.76%) Windows
2 15 (44.12%) Windows Server 2012
3 14 (41.18%) Windows Server 2008
4 11 (32.35%) Windows XP
5 10 (29.41%) Windows Server 2003
6 2 (5.88%) Mac OS
6 2 (5.88%) Windows 8
7 1 (2.94%) UNIX
7 1 (2.94%) Linux
Processes & Methodologies
1 13 (38.24%) ITIL
2 10 (29.41%) Root Cause Analysis
3 3 (8.82%) Kalman Filter
4 2 (5.88%) Web Development
4 2 (5.88%) Product Management
4 2 (5.88%) Configuration Management
5 1 (2.94%) Data Management
5 1 (2.94%) Software Testing
5 1 (2.94%) SIEM
5 1 (2.94%) Cyber Security
Programming Languages
1 19 (55.88%) SQL
2 1 (2.94%) Python
2 1 (2.94%) Shell Script
2 1 (2.94%) AWK
2 1 (2.94%) sed
2 1 (2.94%) C
2 1 (2.94%) C++
2 1 (2.94%) Java
2 1 (2.94%) Perl
Qualifications
1 10 (29.41%) CCA
1 10 (29.41%) Citrix Certification
1 10 (29.41%) SC Cleared
1 10 (29.41%) Security Cleared
2 4 (11.76%) Cisco Certification
2 4 (11.76%) Microsoft Certification
3 3 (8.82%) MCSE
3 3 (8.82%) CCNA
4 2 (5.88%) VMware Certified Professional (VCP)
5 1 (2.94%) DV Cleared
5 1 (2.94%) MCSA
5 1 (2.94%) CCEA
5 1 (2.94%) VCP5
Quality Assurance & Compliance
1 2 (5.88%) SLA
System Software
1 21 (61.76%) Active Directory
2 13 (38.24%) Hyper-V
3 9 (26.47%) XenApp
3 9 (26.47%) XenServer
3 9 (26.47%) XenDesktop
3 9 (26.47%) Terminal Services
3 9 (26.47%) Microsoft App-V
4 8 (23.53%) VMware Infrastructure
5 5 (14.71%) vSphere
6 4 (11.76%) VMware ESX
7 2 (5.88%) Forefront TMG
Systems Management
1 9 (26.47%) SCCM
1 9 (26.47%) SCOM
1 9 (26.47%) EdgeSight
2 2 (5.88%) Cisco CUCM
3 1 (2.94%) Legato
3 1 (2.94%) OpenView Configuration Management
3 1 (2.94%) ARCserve
3 1 (2.94%) NetBackup
3 1 (2.94%) Backup Exec
Vendors
1 18 (52.94%) Microsoft
2 15 (44.12%) Cisco
3 14 (41.18%) Citrix
4 11 (32.35%) VMware
5 9 (26.47%) AppSense
6 4 (11.76%) F5
6 4 (11.76%) HP
7 3 (8.82%) Juniper
7 3 (8.82%) CheckPoint
8 2 (5.88%) Veritas
8 2 (5.88%) Dell
8 2 (5.88%) EMC
9 1 (2.94%) CommVault
9 1 (2.94%) NetApp
9 1 (2.94%) 3PAR
9 1 (2.94%) Symantec
9 1 (2.94%) McAfee
9 1 (2.94%) IBM