The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 433 439 437
Rank change year-on-year
+6 -2
Permanent jobs requiring a 3rd Line Technical Support 10 9 13
As % of all permanent IT jobs located in the South East 0.048% 0.040% 0.059%
As % of the Job Titles category 0.051% 0.042% 0.062%
Number of salaries quoted 6 7 10
Average salary £38,500 £34,500 £32,000
Average salary % change year-on-year
+11.59% +7.81%
90% offered a salary of more than £32,000 £25,000 £30,000
10% offered a salary of more than £39,250 £45,000 £36,000
UK excluding London average salary £35,000 £32,750 £33,000
% change year-on-year
+6.87% -0.75%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19719 21546 20976
As % of all permanent IT jobs located in the South East 94.92% 95.04% 95.07%
Number of salaries quoted 16238 17250 17300
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the South East

3rd Line Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the South East region.

3rd Line Technical Support Salary Trend in the South East

3rd Line Technical Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the South East region over the 3 months to 30 July 2015.

3rd Line Technical Support Salary Histogram in the South East

3rd Line Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the South East region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 5 £38,500 -14.44%
Surrey +18 3 £40,000 -11.11%
Hampshire +4 1 £29,000 +16.00%
Buckinghamshire - 1 - -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 30 July 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 18 (85.71%) Windows
2 17 (80.95%) Active Directory
3 15 (71.43%) MS Exchange
4 13 (61.90%) SQL
4 13 (61.90%) Microsoft
5 10 (47.62%) Cisco
5 10 (47.62%) Citrix
5 10 (47.62%) Windows Server 2012
6 9 (42.86%) ITIL
6 9 (42.86%) Hyper-V
7 8 (38.10%) Exchange Server 2010
7 8 (38.10%) VMware
7 8 (38.10%) SAN
8 7 (33.33%) DNS
8 7 (33.33%) Windows XP
8 7 (33.33%) MS Excel
8 7 (33.33%) XenApp
8 7 (33.33%) SC Cleared
8 7 (33.33%) Security Cleared
8 7 (33.33%) Root Cause Analysis
9 6 (28.57%) NetScaler
9 6 (28.57%) EdgeSight
9 6 (28.57%) iSCSI
9 6 (28.57%) Windows Server 2008
9 6 (28.57%) XenDesktop
9 6 (28.57%) SCCM
9 6 (28.57%) SCOM
9 6 (28.57%) Wireshark
9 6 (28.57%) Microsoft App-V
9 6 (28.57%) AppSense

3rd Line Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 30 July 2015, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (71.43%) MS Exchange
2 8 (38.10%) Exchange Server 2010
3 4 (19.05%) Exchange Server 2013
4 1 (4.76%) Apache
4 1 (4.76%) Tomcat
4 1 (4.76%) SharePoint
4 1 (4.76%) Exchange Server 2003
4 1 (4.76%) Exchange Server 2007
4 1 (4.76%) Jetty
Applications
1 7 (33.33%) MS Excel
Communications & Networking
1 8 (38.10%) SAN
2 7 (33.33%) DNS
3 6 (28.57%) DHCP
3 6 (28.57%) Wireshark
3 6 (28.57%) iSCSI
3 6 (28.57%) NetScaler
4 5 (23.81%) Firewall
5 4 (19.05%) TCP/IP
5 4 (19.05%) LAN
5 4 (19.05%) WAN
6 2 (9.52%) VoIP
7 1 (4.76%) Internet
7 1 (4.76%) Cisco ASA
Database & Business Intelligence
1 1 (4.76%) MySQL
General
1 3 (14.29%) Finance
2 2 (9.52%) Retail
2 2 (9.52%) Telecoms
Miscellaneous
1 3 (14.29%) Data Centre
2 2 (9.52%) FMCG
3 1 (4.76%) Analytical Skills
3 1 (4.76%) Blackberry
3 1 (4.76%) PKI
Operating Systems
1 18 (85.71%) Windows
2 10 (47.62%) Windows Server 2012
3 7 (33.33%) Windows XP
4 6 (28.57%) Windows Server 2003
4 6 (28.57%) Windows Server 2008
5 3 (14.29%) Windows 7
6 2 (9.52%) Windows 8
6 2 (9.52%) Linux
7 1 (4.76%) Mac OS
Processes & Methodologies
1 9 (42.86%) ITIL
2 7 (33.33%) Root Cause Analysis
3 1 (4.76%) Mentoring
3 1 (4.76%) SDLC
3 1 (4.76%) Change Management
3 1 (4.76%) Time Management
3 1 (4.76%) SIEM
Programming Languages
1 13 (61.90%) SQL
2 1 (4.76%) PowerShell
2 1 (4.76%) JavaScript
2 1 (4.76%) PHP
Qualifications
1 7 (33.33%) SC Cleared
1 7 (33.33%) Security Cleared
2 6 (28.57%) CCA
2 6 (28.57%) Citrix Certification
3 3 (14.29%) Microsoft Certification
4 2 (9.52%) ITIL Certification
4 2 (9.52%) MCSE
5 1 (4.76%) DV Cleared
5 1 (4.76%) MCTS
5 1 (4.76%) MCITP
System Software
1 17 (80.95%) Active Directory
2 9 (42.86%) Hyper-V
3 7 (33.33%) XenApp
4 6 (28.57%) XenDesktop
4 6 (28.57%) Terminal Services
4 6 (28.57%) Microsoft App-V
5 5 (23.81%) XenServer
6 4 (19.05%) vSphere
6 4 (19.05%) VMware ESX
7 3 (14.29%) VMware Infrastructure
8 1 (4.76%) VMware ESXi
Systems Management
1 6 (28.57%) SCCM
1 6 (28.57%) SCOM
1 6 (28.57%) EdgeSight
2 1 (4.76%) OpenView Configuration Management
Vendors
1 13 (61.90%) Microsoft
2 10 (47.62%) Citrix
2 10 (47.62%) Cisco
3 8 (38.10%) VMware
4 6 (28.57%) AppSense
5 3 (14.29%) Juniper
6 2 (9.52%) LANDesk
7 1 (4.76%) HP
7 1 (4.76%) NetApp
7 1 (4.76%) Veritas
7 1 (4.76%) McAfee