The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 439 432 438
Rank change year-on-year
-7 +6
Permanent jobs requiring a 3rd Line Technical Support 7 5 14
As % of all permanent IT jobs located in the South East 0.032% 0.024% 0.061%
As % of the Job Titles category 0.034% 0.025% 0.064%
Number of salaries quoted 7 5 11
Average salary £33,000 £30,000 £30,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £26,700 £30,000 £28,500
10% offered a salary of more than £37,800 £49,500 £32,000
UK excluding London average salary £30,000 £31,000 £33,000
% change year-on-year
-3.22% -6.06%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20750 20038 21750
As % of all permanent IT jobs located in the South East 94.58% 95.01% 95.34%
Number of salaries quoted 16279 16594 18612
Average salary £41,500 £40,500 £40,000
Average salary % change year-on-year
+2.46% +1.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £58,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the South East

3rd Line Technical Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the South East region.

3rd Line Technical Support Salary Trend in the South East

3rd Line Technical Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the South East region over the 3 months to 23 September 2014.

3rd Line Technical Support Salary Histogram in the South East

3rd Line Technical Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the South East region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -11 3 £33,000 +10.00%
Hampshire - 3 £27,500 -
Berkshire -4 1 £45,000 -7.69%
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 23 September 2014, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 18 (81.82%) Windows
2 14 (63.64%) Microsoft
3 11 (50.00%) MS Excel
3 11 (50.00%) Firewall
4 10 (45.45%) VMware
5 9 (40.91%) MS Exchange
5 9 (40.91%) Active Directory
6 8 (36.36%) Windows Server 2008
6 8 (36.36%) VMware Infrastructure
7 7 (31.82%) Windows Server 2003
7 7 (31.82%) SQL Server
8 6 (27.27%) LAN
8 6 (27.27%) WAN
8 6 (27.27%) Cisco
8 6 (27.27%) Microsoft Certification
8 6 (27.27%) Citrix
8 6 (27.27%) MCITP
9 5 (22.73%) Hyper-V
9 5 (22.73%) XenApp
9 5 (22.73%) XenServer
9 5 (22.73%) XenDesktop
9 5 (22.73%) MCSE
9 5 (22.73%) MS Office
10 4 (18.18%) ITIL
10 4 (18.18%) SharePoint
10 4 (18.18%) VPN
10 4 (18.18%) SLA
10 4 (18.18%) Microsoft App-V
10 4 (18.18%) Exchange Server 2013
10 4 (18.18%) Windows Server 2012

3rd Line Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 23 September 2014, IT jobs across the South East region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (40.91%) MS Exchange
2 4 (18.18%) SharePoint
2 4 (18.18%) Exchange Server 2013
3 3 (13.64%) SharePoint Server
4 2 (9.09%) Exchange Server 2007
4 2 (9.09%) Exchange Server 2003
4 2 (9.09%) Exchange Server 2010
5 1 (4.55%) Lync
5 1 (4.55%) BizTalk Server
5 1 (4.55%) Blackberry Enterprise Server
5 1 (4.55%) Exchange Server 2000
Applications
1 11 (50.00%) MS Excel
2 5 (22.73%) MS Office
Cloud Services
1 3 (13.64%) Office 365
2 1 (4.55%) IaaS
2 1 (4.55%) Microsoft Azure
2 1 (4.55%) SaaS
2 1 (4.55%) PaaS
Communications & Networking
1 11 (50.00%) Firewall
2 6 (27.27%) LAN
2 6 (27.27%) WAN
3 4 (18.18%) VPN
4 3 (13.64%) SAN
4 3 (13.64%) NetScaler
5 2 (9.09%) Ethernet
5 2 (9.09%) TCP/IP
5 2 (9.09%) VoIP
6 1 (4.55%) Internet
6 1 (4.55%) NAS
Database & Business Intelligence
1 7 (31.82%) SQL Server
2 1 (4.55%) SQL Server 2012
Development Applications
1 1 (4.55%) Team Foundation Server
Miscellaneous
1 1 (4.55%) Blackberry
1 1 (4.55%) Clustering
1 1 (4.55%) Analytical Skills
Operating Systems
1 18 (81.82%) Windows
2 8 (36.36%) Windows Server 2008
3 7 (31.82%) Windows Server 2003
4 4 (18.18%) Windows Server 2012
5 3 (13.64%) Windows 8
6 2 (9.09%) Windows XP
7 1 (4.55%) Mac OS X
7 1 (4.55%) Linux
7 1 (4.55%) Windows 2000 Server
7 1 (4.55%) Windows 7
Processes & Methodologies
1 4 (18.18%) ITIL
2 3 (13.64%) Change Management
2 3 (13.64%) Disaster Recovery
2 3 (13.64%) Capacity Planning
2 3 (13.64%) Incident Management
3 2 (9.09%) Continuous Improvement
3 2 (9.09%) Service Management
4 1 (4.55%) Service Delivery
4 1 (4.55%) Project Management
4 1 (4.55%) Data Security
4 1 (4.55%) Security Management
4 1 (4.55%) Change Control
4 1 (4.55%) Root Cause Analysis
4 1 (4.55%) Mentoring
4 1 (4.55%) People Management
4 1 (4.55%) Project Planning
Programming Languages
1 1 (4.55%) PowerShell
Qualifications
1 6 (27.27%) Microsoft Certification
1 6 (27.27%) MCITP
2 5 (22.73%) MCSE
3 3 (13.64%) MCP
3 3 (13.64%) CCA
3 3 (13.64%) Citrix Certification
4 2 (9.09%) CCEA
4 2 (9.09%) HND
4 2 (9.09%) SC Cleared
4 2 (9.09%) MCTS
4 2 (9.09%) Security Cleared
5 1 (4.55%) DV Cleared
5 1 (4.55%) CCNA
5 1 (4.55%) Cisco Certification
Quality Assurance & Compliance
1 4 (18.18%) SLA
2 1 (4.55%) QA
System Software
1 9 (40.91%) Active Directory
2 8 (36.36%) VMware Infrastructure
3 5 (22.73%) Hyper-V
3 5 (22.73%) XenApp
3 5 (22.73%) XenServer
3 5 (22.73%) XenDesktop
4 4 (18.18%) Microsoft App-V
5 3 (13.64%) vSphere
6 1 (4.55%) vCloud
6 1 (4.55%) Microsoft Virtual Server
6 1 (4.55%) VMware ESX
Systems Management
1 1 (4.55%) WSUS
1 1 (4.55%) SCCM
Vendors
1 14 (63.64%) Microsoft
2 10 (45.45%) VMware
3 6 (27.27%) Cisco
3 6 (27.27%) Citrix
4 3 (13.64%) Juniper
4 3 (13.64%) Websense
4 3 (13.64%) AppSense
4 3 (13.64%) Altiris
5 2 (9.09%) Kaspersky
5 2 (9.09%) McAfee
5 2 (9.09%) Symantec
5 2 (9.09%) HP
6 1 (4.55%) Avaya
6 1 (4.55%) Remedy
6 1 (4.55%) Apple
6 1 (4.55%) Sophos