The table below looks at the statistics for the Desktop Support role in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Desktop Support
Rank 55 58 -
Rank change year-on-year
+3 -
Permanent jobs requiring a Desktop Support 8 4 0
As % of all permanent IT jobs located in Tyne and Wear 1.23% 0.80% -
As % of the Job Titles category 1.26% 0.83% -
Number of salaries quoted 4 2 0
Average salary £26,750 £24,500 -
Average salary % change year-on-year
+9.18% -
UK excluding London average salary £25,000 £24,000 £25,500
% change year-on-year
+4.16% -5.88%
Desktop Support
North East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Tyne and Wear region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Tyne and Wear
Permanent IT job ads with a match in the
Job Titles category
635 483 527
As % of all permanent IT jobs located in Tyne and Wear 97.54% 96.41% 97.77%
Number of salaries quoted 437 411 442
Average salary £32,500 £36,500 £35,000
Average salary % change year-on-year
-10.95% +4.28%
90% offered a salary of more than £22,500 £22,500 £23,400
10% offered a salary of more than £45,000 £72,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Desktop Support
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Desktop Support in the job title across the Tyne and Wear region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in Tyne and Wear

Desktop Support
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the Tyne and Wear region.

Desktop Support Salary Trend in Tyne and Wear

Desktop Support
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support within the Tyne and Wear region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +1 7 £27,500 -
South Shields - 1 £19,000 -
Desktop Support
North East

Desktop Support
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 29 August 2014, IT jobs across the Tyne and Wear region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 10 (83.33%) Microsoft
2 8 (66.67%) ITIL
3 7 (58.33%) Windows
3 7 (58.33%) MS Office
3 7 (58.33%) Microsoft Certification
4 6 (50.00%) MCDST
5 5 (41.67%) Windows 7
6 4 (33.33%) DSL
6 4 (33.33%) Firewall
6 4 (33.33%) A+ Certification
6 4 (33.33%) ITIL Certification
6 4 (33.33%) Mac OS X
6 4 (33.33%) Apple
6 4 (33.33%) ZENworks
6 4 (33.33%) Windows XP
6 4 (33.33%) ADSL
6 4 (33.33%) TCP/IP
6 4 (33.33%) SLA
6 4 (33.33%) Windows Mobile
6 4 (33.33%) Retail
6 4 (33.33%) SCCM
6 4 (33.33%) Video Conferencing
6 4 (33.33%) Mathematics
7 3 (25.00%) Citrix
7 3 (25.00%) MS Excel
8 2 (16.67%) MCP
8 2 (16.67%) Web Services
8 2 (16.67%) IIS
8 2 (16.67%) Citrix Certification
8 2 (16.67%) Active Directory

Desktop Support
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 29 August 2014, IT jobs across the Tyne and Wear region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) IIS
1 2 (16.67%) Blackberry Enterprise Server
Applications
1 7 (58.33%) MS Office
2 3 (25.00%) MS Excel
Communications & Networking
1 4 (33.33%) ADSL
1 4 (33.33%) TCP/IP
1 4 (33.33%) DSL
1 4 (33.33%) Firewall
2 2 (16.67%) IP Telephony
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 4 (33.33%) Retail
Libraries, Frameworks & Software Standards
1 2 (16.67%) Web Services
Miscellaneous
1 4 (33.33%) Mathematics
1 4 (33.33%) Video Conferencing
2 2 (16.67%) Blackberry
3 1 (8.33%) Firmware
3 1 (8.33%) iPhone
3 1 (8.33%) iPad
Operating Systems
1 7 (58.33%) Windows
2 5 (41.67%) Windows 7
3 4 (33.33%) Windows XP
3 4 (33.33%) Mac OS X
3 4 (33.33%) Windows Mobile
4 2 (16.67%) Android
Processes & Methodologies
1 8 (66.67%) ITIL
2 2 (16.67%) Configuration Management
2 2 (16.67%) Disaster Recovery
2 2 (16.67%) Incident Management
Qualifications
1 7 (58.33%) Microsoft Certification
2 6 (50.00%) MCDST
3 4 (33.33%) A+ Certification
3 4 (33.33%) ITIL Certification
4 2 (16.67%) MCP
4 2 (16.67%) Citrix Certification
Quality Assurance & Compliance
1 4 (33.33%) SLA
System Software
1 2 (16.67%) Active Directory
1 2 (16.67%) XenApp
1 2 (16.67%) XenServer
1 2 (16.67%) XenDesktop
2 1 (8.33%) vSphere
Systems Management
1 4 (33.33%) ZENworks
1 4 (33.33%) SCCM
Vendors
1 10 (83.33%) Microsoft
2 4 (33.33%) Apple
3 3 (25.00%) Citrix
4 2 (16.67%) LANDesk
5 1 (8.33%) VMware