1st/2nd Line Service Desk Analyst Jobs in the UK excluding London

1st/2nd Line Service Desk Analyst
UK > UK excluding London

The median 1st/2nd Line Service Desk Analyst salary in the UK excluding London is £28,750 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 763 717 835
Rank change year-on-year -46 +118 -172
Permanent jobs requiring a 1st/2nd Line Service Desk Analyst 4 27 11
As % of all permanent jobs advertised in the UK excluding London 0.006% 0.044% 0.016%
As % of the Job Titles category 0.006% 0.049% 0.016%
Number of salaries quoted 4 27 8
10th Percentile - - £22,825
25th Percentile £26,250 £23,500 £24,625
Median annual salary (50th Percentile) £28,750 £25,000 £28,750
Median % change year-on-year +15.00% -13.04% +17.35%
75th Percentile £31,000 £26,500 £33,250
90th Percentile - £30,250 £34,300
UK median annual salary £30,000 £25,000 £30,000
% change year-on-year +20.00% -16.67% +22.45%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,635 54,775 67,858
% of permanent jobs with a recognized job title 94.77% 89.22% 95.78%
Number of salaries quoted 47,217 31,082 42,983
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

1st/2nd Line Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Service Desk Analyst in the UK excluding London

1st/2nd Line Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst in the UK excluding London.

Salary trend for 1st/2nd Line Service Desk Analyst in the UK excluding London

1st/2nd Line Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK excluding London region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +86 2 £30,000 +13.21%
North of England +40 2 £30,000 +13.21%
South West - 2 £27,500 -
1st/2nd Line Service Desk Analyst
UK

1st/2nd Line Service Desk Analyst Skill Set
Top 14 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 30 April 2024, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st/2nd Line Service Desk Analyst in the job title.

1 4 (100.00%) Active Directory
1 4 (100.00%) ITSM
2 2 (50.00%) Law
2 2 (50.00%) Legal
2 2 (50.00%) Active Listening
2 2 (50.00%) Social Skills
2 2 (50.00%) Customer Service
2 2 (50.00%) Microsoft 365
2 2 (50.00%) ServiceNow
2 2 (50.00%) Service Management
2 2 (50.00%) Citrix
2 2 (50.00%) ITIL
2 2 (50.00%) Microsoft Exchange
2 2 (50.00%) Microsoft

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) Microsoft Exchange
Cloud Services
1 2 (50.00%) Microsoft 365
General
1 2 (50.00%) Law
1 2 (50.00%) Legal
1 2 (50.00%) Social Skills
Processes & Methodologies
1 4 (100.00%) ITSM
2 2 (50.00%) Active Listening
2 2 (50.00%) Customer Service
2 2 (50.00%) ITIL
2 2 (50.00%) Service Management
System Software
1 4 (100.00%) Active Directory
Vendors
1 2 (50.00%) Citrix
1 2 (50.00%) Microsoft
1 2 (50.00%) ServiceNow