ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 203 220 254
Rank change year-on-year +17 +34 +43
Permanent jobs citing ITSM 1,018 961 1,007
As % of all permanent jobs advertised in the UK excluding London 1.43% 1.59% 1.42%
As % of the Processes & Methodologies category 1.71% 1.67% 1.51%
Number of salaries quoted 693 647 708
10th Percentile £24,414 £27,500 £23,750
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £43,586 £45,000 £42,500
Median % change year-on-year -3.14% +5.88% +0.59%
75th Percentile £62,500 £62,500 £57,500
90th Percentile £70,000 £76,750 £67,875
UK median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,635 57,626 66,862
As % of all permanent jobs advertised in the UK excluding London 84.05% 95.63% 94.05%
Number of salaries quoted 41,208 29,573 41,244
10th Percentile £27,117 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 8 May 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 301 £41,774 -7.17% 67
South East -33 228 £51,000 +2.00% 41
Midlands +10 168 £47,500 +0.26% 36
North West +37 167 £41,774 -12.05% 35
South West -32 108 £43,750 +22.21% 26
West Midlands +2 103 £60,000 +20.00% 24
Yorkshire +80 95 £41,774 -7.17% 18
East of England +23 79 £36,250 +11.54% 27
Scotland -23 73 £50,000 -20.00% 9
East Midlands +14 63 £25,000 -29.08% 12
Wales +26 46 £55,000 +10.00% 7
North East +10 39 £42,407 +8.73% 14
Northern Ireland +33 12 £30,000 -25.00% 1
Isle of Man - 4 - - 1
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (7.17%) Microsoft Exchange
2 71 (6.97%) SharePoint
3 46 (4.52%) WebLogic
4 45 (4.42%) Oracle Service Bus
5 26 (2.55%) Confluence
6 20 (1.96%) SAS
7 13 (1.28%) CMS
8 3 (0.29%) Skype for Business
9 2 (0.20%) Apache
9 2 (0.20%) IIS
9 2 (0.20%) Oracle SOA Suite
10 1 (0.098%) Exchange Server 2013
10 1 (0.098%) WebSphere
Applications
1 145 (14.24%) Microsoft Office
2 91 (8.94%) Microsoft Excel
3 45 (4.42%) MS Visio
4 21 (2.06%) Microsoft PowerPoint
5 3 (0.29%) Chatbot
6 1 (0.098%) Microsoft Project
Business Applications
1 91 (8.94%) Remedy ITSM
2 21 (2.06%) Dynamics CRM
3 10 (0.98%) PlanetPress Connect
4 7 (0.69%) NEC Housing
5 4 (0.39%) SAP IS-U
6 3 (0.29%) NetSuite
6 3 (0.29%) Oracle ERP
7 2 (0.20%) Oracle EBS
8 1 (0.098%) Oracle Applications
8 1 (0.098%) Primavera
8 1 (0.098%) SAP Oil and Gas
Cloud Services
1 255 (25.05%) Microsoft 365
2 144 (14.15%) Azure
3 57 (5.60%) Entra ID
4 39 (3.83%) Power Platform
5 28 (2.75%) AWS
6 19 (1.87%) OneDrive
7 18 (1.77%) Dynamics 365
8 14 (1.38%) IaaS
8 14 (1.38%) SaaS
8 14 (1.38%) WhatsApp
9 13 (1.28%) PaaS
10 11 (1.08%) Cloud Computing
11 9 (0.88%) GCP
12 7 (0.69%) OpenShift
12 7 (0.69%) PowerApps
13 5 (0.49%) Azure Sentinel
13 5 (0.49%) ChatGPT
13 5 (0.49%) Google Workspace
13 5 (0.49%) Nutanix
13 5 (0.49%) OCI
Communications & Networking
1 75 (7.37%) Firewall
2 49 (4.81%) WAN
3 46 (4.52%) TCP/IP
4 45 (4.42%) DNS
5 38 (3.73%) LAN
6 33 (3.24%) DHCP
7 32 (3.14%) VoIP
8 31 (3.05%) VPN
9 21 (2.06%) Internet
10 19 (1.87%) Network Security
11 16 (1.57%) WLAN
12 15 (1.47%) Remote Desktop
12 15 (1.47%) SAN
12 15 (1.47%) Wi-Fi
13 13 (1.28%) SNMP
13 13 (1.28%) SSH
14 12 (1.18%) Broadband
14 12 (1.18%) Wireless
15 11 (1.08%) SD-WAN
16 8 (0.79%) Spanning Tree
Database & Business Intelligence
1 48 (4.72%) Oracle Database
2 46 (4.52%) Oracle Database 11g
3 45 (4.42%) Oracle Database 10g
3 45 (4.42%) VLDB
4 25 (2.46%) SQL Server
5 24 (2.36%) MySQL
5 24 (2.36%) Power BI
6 15 (1.47%) Relational Database
7 11 (1.08%) Data Warehouse
8 7 (0.69%) Amazon RDS
9 3 (0.29%) Oracle Database 12c
9 3 (0.29%) SAP HANA
10 2 (0.20%) Crystal Reports
10 2 (0.20%) DTS
10 2 (0.20%) MongoDB
10 2 (0.20%) NoSQL
11 1 (0.098%) Oracle9i Database
11 1 (0.098%) PostgreSQL
11 1 (0.098%) Redis
11 1 (0.098%) Tableau
Development Applications
1 56 (5.50%) JIRA
2 13 (1.28%) Eclipse
3 10 (0.98%) SQL Server Management Studio (SSMS)
4 4 (0.39%) AdminStudio
4 4 (0.39%) InstallShield
4 4 (0.39%) MSI
5 1 (0.098%) Git
5 1 (0.098%) GitLab
5 1 (0.098%) JMeter
5 1 (0.098%) Postman
5 1 (0.098%) Selenium
General
1 362 (35.56%) Social Skills
2 157 (15.42%) Finance
3 145 (14.24%) Analytical Skills
4 92 (9.04%) Public Sector
5 56 (5.50%) Retail
6 55 (5.40%) Inclusion and Diversity
7 39 (3.83%) Legal
8 38 (3.73%) Influencing Skills
9 28 (2.75%) Banking
10 26 (2.55%) Presentation Skills
11 22 (2.16%) Law
11 22 (2.16%) Organisational Skills
12 21 (2.06%) Telecoms
13 18 (1.77%) Manufacturing
14 17 (1.67%) Marketing
15 16 (1.57%) Police
16 12 (1.18%) Local Government
17 10 (0.98%) Aerospace
18 6 (0.59%) Agriculture
18 6 (0.59%) Billing
Job Titles
1 251 (24.66%) Analyst
2 109 (10.71%) Service Manager
3 104 (10.22%) Support Analyst
4 103 (10.12%) IT Support
5 86 (8.45%) IT Manager
6 83 (8.15%) Architect
7 75 (7.37%) IT Analyst
8 73 (7.17%) Service Analyst
9 71 (6.97%) Lead
10 69 (6.78%) Senior
11 61 (5.99%) Service Desk Analyst
12 60 (5.89%) Applications Support
13 57 (5.60%) Applications Support Analyst
14 50 (4.91%) IT Technician
15 49 (4.81%) Support Technician
16 48 (4.72%) Oracle Analyst
16 48 (4.72%) Oracle Support Analyst
17 46 (4.52%) IT Services Manager
18 45 (4.42%) Developer
18 45 (4.42%) Support Engineer
Libraries, Frameworks & Software Standards
1 44 (4.32%) HTML
2 43 (4.22%) CSS
3 39 (3.83%) AngularJS
4 37 (3.63%) Web Services
5 24 (2.36%) Twitter Bootstrap
6 18 (1.77%) REST
6 18 (1.77%) SOAP
7 17 (1.67%) XML
8 16 (1.57%) OLE
9 13 (1.28%) Ajax
9 13 (1.28%) JDBC
9 13 (1.28%) ODBC
9 13 (1.28%) XHTML
10 6 (0.59%) JSON
11 5 (0.49%) Middleware
12 4 (0.39%) LDAP
13 3 (0.29%) EDI
14 2 (0.20%) CSS3
14 2 (0.20%) HTML5
14 2 (0.20%) jQuery
Miscellaneous
1 67 (6.58%) Driving Licence
2 64 (6.29%) Management Information System
3 60 (5.89%) CMDB
4 52 (5.11%) Smartphone
5 40 (3.93%) Data Centre
6 36 (3.54%) Product Ownership
7 31 (3.05%) Onboarding
8 27 (2.65%) Self-Motivation
9 20 (1.96%) Legacy Systems
10 13 (1.28%) Digital Signage
10 13 (1.28%) Public Cloud
11 10 (0.98%) iPad
12 8 (0.79%) EMC VNX
12 8 (0.79%) PMI
13 7 (0.69%) Video Conferencing
14 6 (0.59%) Clustering
14 6 (0.59%) IoT
15 5 (0.49%) Enterprise Software
16 4 (0.39%) Security Operations Centre
16 4 (0.39%) Shadow IT
Operating Systems
1 241 (23.67%) Windows
2 85 (8.35%) Linux
3 81 (7.96%) Windows Server
4 74 (7.27%) Windows 10
5 63 (6.19%) Unix
6 46 (4.52%) Solaris
7 29 (2.85%) Android
8 27 (2.65%) Apple iOS
9 19 (1.87%) Windows Server 2016
10 16 (1.57%) Windows Server 2019
11 13 (1.28%) Mac OS
12 10 (0.98%) Windows 7
13 9 (0.88%) Windows Phone
13 9 (0.88%) Windows Server 2012
14 3 (0.29%) CentOS
14 3 (0.29%) Rocky
15 2 (0.20%) Mac OS X
16 1 (0.098%) Data ONTAP
16 1 (0.098%) Windows 8
16 1 (0.098%) Windows Server 2008
Processes & Methodologies
1 569 (55.89%) Service Management
2 532 (52.26%) ITIL
3 270 (26.52%) Service Delivery
4 235 (23.08%) Customer Service
5 197 (19.35%) Problem-Solving
6 152 (14.93%) Change Management
7 149 (14.64%) Incident Management
8 143 (14.05%) Continuous Improvement
9 133 (13.06%) Agile
10 124 (12.18%) Actionable Insight
11 109 (10.71%) Mentoring
12 106 (10.41%) Project Management
13 95 (9.33%) Problem Management
14 94 (9.23%) Stakeholder Management
15 85 (8.35%) Configuration Management
15 85 (8.35%) Cybersecurity
16 74 (7.27%) Coaching
17 72 (7.07%) Artificial Intelligence
18 66 (6.48%) Asset Management
19 62 (6.09%) Release Management
Programming Languages
1 71 (6.97%) SQL
2 48 (4.72%) PL/SQL
3 43 (4.22%) JavaScript
4 41 (4.03%) PowerShell
5 23 (2.26%) Python
6 16 (1.57%) R
7 15 (1.47%) Java
8 13 (1.28%) Perl
9 5 (0.49%) Bash
9 5 (0.49%) C
9 5 (0.49%) PHP
10 4 (0.39%) ABAP
10 4 (0.39%) C#
10 4 (0.39%) VB
11 2 (0.20%) Ruby
12 1 (0.098%) C++
12 1 (0.098%) ProC
12 1 (0.098%) Swift
Qualifications
1 213 (20.92%) Security Cleared
2 173 (16.99%) SC Cleared
3 167 (16.40%) Degree
4 41 (4.03%) A+ Certification
5 31 (3.05%) DV Cleared
5 31 (3.05%) Microsoft Certification
6 30 (2.95%) DBS Check
7 28 (2.75%) ITIL Certification
8 23 (2.26%) PMI Certification
9 20 (1.96%) MCP
10 15 (1.47%) Computer Science Degree
10 15 (1.47%) Network+ Certification
10 15 (1.47%) PMP
11 13 (1.28%) CCNA
11 13 (1.28%) Cisco Certification
11 13 (1.28%) ITIL Foundation Certificate
12 12 (1.18%) APMG
12 12 (1.18%) BPSS Clearance
13 7 (0.69%) Master's Degree
14 6 (0.59%) AWS Certification
Quality Assurance & Compliance
1 118 (11.59%) SLA
2 51 (5.01%) QA
3 29 (2.85%) COBIT
4 19 (1.87%) Cyber Essentials
5 18 (1.77%) ISO/IEC 27001
6 17 (1.67%) Accessibility
6 17 (1.67%) Sarbanes-Oxley
7 15 (1.47%) GDPR
8 12 (1.18%) Data Quality
8 12 (1.18%) NIST
9 9 (0.88%) NCSC
10 6 (0.59%) ISO/IEC 20000
11 4 (0.39%) GRC
11 4 (0.39%) ISO 22301
11 4 (0.39%) ISO 9001
11 4 (0.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.29%) Cyber Essentials PLUS
12 3 (0.29%) ISO 14001
13 2 (0.20%) SOC 2
14 1 (0.098%) HITRUST
System Software
1 228 (22.40%) Active Directory
2 46 (4.52%) Oracle RAC
3 38 (3.73%) VMware Infrastructure
4 37 (3.63%) Hyper-V
5 14 (1.38%) Terminal Services
6 10 (0.98%) VMware ESXi
7 8 (0.79%) Docker
8 7 (0.69%) IAG
9 5 (0.49%) XenDesktop
10 4 (0.39%) Microsoft App-V
11 3 (0.29%) XenApp
12 2 (0.20%) VMware Workstation
13 1 (0.098%) BitLocker
13 1 (0.098%) Virtual Desktop
13 1 (0.098%) Virtual Machines
Systems Management
1 51 (5.01%) Microsoft Intune
2 45 (4.42%) Data Guard
2 45 (4.42%) Oracle RMAN
3 43 (4.22%) SCCM
4 29 (2.85%) OpenView
5 13 (1.28%) SCOM
5 13 (1.28%) WMI
6 10 (0.98%) Nagios
6 10 (0.98%) vCenter Server
6 10 (0.98%) WSUS
7 9 (0.88%) AirWatch
7 9 (0.88%) Kubernetes
7 9 (0.88%) ZABBIX
8 8 (0.79%) EMC NetWorker
9 7 (0.69%) Ansible
10 4 (0.39%) Failover Clustering
10 4 (0.39%) Single Sign-On
11 3 (0.29%) FortiGate
11 3 (0.29%) Jamf Pro
11 3 (0.29%) Terraform
Vendors
1 363 (35.66%) Microsoft
2 257 (25.25%) ServiceNow
3 91 (8.94%) Remedy
4 76 (7.47%) Oracle
5 70 (6.88%) VMware
6 50 (4.91%) Sun
7 49 (4.81%) HP
8 43 (4.22%) Cisco
9 41 (4.03%) BMC
10 29 (2.85%) Citrix
11 28 (2.75%) Salesforce
12 25 (2.46%) Splunk
13 24 (2.36%) Meraki
14 22 (2.16%) Veeam
15 19 (1.87%) Google
16 17 (1.67%) Snow
17 14 (1.38%) Apple
17 14 (1.38%) Dynatrace
17 14 (1.38%) SAP
17 14 (1.38%) SolarWinds