The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 877 863 872
Rank change year-on-year
-14 +9
Permanent jobs citing Cisco ICM 12 11 31
As % of all permanent IT jobs located in the UK 0.010% 0.010% 0.027%
As % of the Communications & Networking category 0.058% 0.059% 0.14%
Number of salaries quoted 7 4 25
Average salary £57,500 £34,250 £70,000
Average salary % change year-on-year
+67.88% -51.07%
90% offered a salary of more than £25,800 £32,800 £37,500
10% offered a salary of more than £63,500 £47,250 £80,000
UK excluding London average salary £58,750 £34,250 £46,500
% change year-on-year
+71.53% -26.34%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
20698 18526 21929
As % of all permanent IT jobs located in the UK 18.05% 17.41% 18.85%
Number of salaries quoted 16402 15031 17945
Average salary £44,000 £44,000 £42,500
Average salary % change year-on-year
- +3.52%
90% offered a salary of more than £26,000 £27,500 £27,500
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 12 September 2014 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 10 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 6 £58,750 +11.90% 1
Northern Ireland - 6 £24,000 -
County Antrim - 6 £24,000 -
Belfast - 6 £24,000 -
West Midlands - 4 £61,250 -
Birmingham - 3 £60,000 -
London -13 1 £42,500 -
Rotherham - 1 £27,000 -
South Yorkshire - 1 £27,000 -
Yorkshire - 1 £27,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 12 September 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 14 (100.00%) Cisco
2 11 (78.57%) H.323
2 11 (78.57%) Cisco CUCM
2 11 (78.57%) Cisco UCCE
2 11 (78.57%) Cisco ICM Scripting
3 10 (71.43%) VXML
4 7 (50.00%) Cisco Certification
4 7 (50.00%) PBX
4 7 (50.00%) VoIP
5 6 (42.86%) Avaya
5 6 (42.86%) MGCP
6 5 (35.71%) WFM
6 5 (35.71%) Resource Management
6 5 (35.71%) Video Conferencing
6 5 (35.71%) Telecoms
6 5 (35.71%) Contact Management
6 5 (35.71%) CMS
6 5 (35.71%) SAP CRM
6 5 (35.71%) CAD
6 5 (35.71%) EIGRP
6 5 (35.71%) Juniper
6 5 (35.71%) RIP
6 5 (35.71%) MPLS
6 5 (35.71%) CCNP
6 5 (35.71%) CCIP
6 5 (35.71%) SQL
6 5 (35.71%) SQL Server
6 5 (35.71%) SAP
6 5 (35.71%) CRM
7 4 (28.57%) SLA

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 12 September 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 5 (35.71%) CMS
Applications
1 1 (7.14%) MS Excel
Business Applications
1 5 (35.71%) SAP CRM
Communications & Networking
1 11 (78.57%) H.323
2 7 (50.00%) PBX
2 7 (50.00%) VoIP
3 6 (42.86%) MGCP
4 5 (35.71%) EIGRP
4 5 (35.71%) RIP
4 5 (35.71%) MPLS
5 2 (14.29%) Firewall
5 2 (14.29%) Asterisk PBX
6 1 (7.14%) HSRP
6 1 (7.14%) VRRP
6 1 (7.14%) Wireless
6 1 (7.14%) IPsec
6 1 (7.14%) IP Telephony
6 1 (7.14%) Cisco IPT
6 1 (7.14%) Cisco ASA
6 1 (7.14%) OSPF
6 1 (7.14%) BGP
6 1 (7.14%) GSM
6 1 (7.14%) LAN
Database & Business Intelligence
1 5 (35.71%) SQL Server
General
1 5 (35.71%) Telecoms
2 1 (7.14%) Finance
Job Titles
1 6 (42.86%) Telephony Engineer
2 4 (28.57%) Cisco Specialist
3 1 (7.14%) Cisco Network Engineer
3 1 (7.14%) Consultant
3 1 (7.14%) Network Engineer
Libraries, Frameworks & Software Standards
1 10 (71.43%) VXML
Miscellaneous
1 5 (35.71%) Video Conferencing
2 4 (28.57%) Analytical Skills
3 1 (7.14%) IVR
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Linux
1 1 (7.14%) Windows Server 2008
Processes & Methodologies
1 11 (78.57%) Cisco ICM Scripting
2 5 (35.71%) CRM
2 5 (35.71%) CAD
2 5 (35.71%) Contact Management
2 5 (35.71%) WFM
2 5 (35.71%) Resource Management
3 4 (28.57%) Quality Management
4 1 (7.14%) Process Management
4 1 (7.14%) Risk Analysis
4 1 (7.14%) Project Management
4 1 (7.14%) E-Commerce
Programming Languages
1 5 (35.71%) SQL
Qualifications
1 7 (50.00%) Cisco Certification
2 5 (35.71%) CCNP
2 5 (35.71%) CCIP
3 4 (28.57%) Degree
4 2 (14.29%) CCNA
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 2 (14.29%) Active Directory
Systems Management
1 11 (78.57%) Cisco UCCE
1 11 (78.57%) Cisco CUCM
2 1 (7.14%) FortiGate
Vendors
1 14 (100.00%) Cisco
2 6 (42.86%) Avaya
3 5 (35.71%) Juniper
3 5 (35.71%) SAP
4 4 (28.57%) Verint
5 1 (7.14%) Salesforce.com
5 1 (7.14%) HP
Slough
Bluefire Consulting
Salary: £50000 - £60000 per annum + Bonus + Excellent Benefits
Posted: 9 days ago