The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Cisco Unified Intelligent Contact Management Enterprise
UK
Rank 840 910 924
Rank change year-on-year
+70 +14
Permanent jobs citing Cisco ICM 12 39 25
As % of all permanent IT jobs located in the UK 0.014% 0.038% 0.023%
As % of the Communications & Networking category 0.090% 0.22% 0.13%
Number of salaries quoted 12 27 19
Median salary £72,500 £65,000 £67,500
Median salary % change year-on-year
+11.53% -3.70%
90% offered a salary of more than £35,500 £45,000 £39,500
10% offered a salary of more than £80,000 £75,000 £74,000
UK excluding London median salary £40,000 £65,000 £67,500
% change year-on-year
-38.46% -3.70%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
13376 17559 19429
As % of all permanent IT jobs located in the UK 16.12% 17.14% 18.23%
Number of salaries quoted 10924 14578 15672
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £68,000 £67,500 £65,000
UK excluding London median salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%

Cisco ICM
Jobs Demand Trend

The demand trend of job ads citing Cisco ICM as a proportion of all IT jobs with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 26 February 2017 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +69 12 £72,500 +11.53% 1
London +85 6 £80,000 +40.16% 1
South East +59 5 £40,000 -46.66%
West Sussex - 5 £40,000 -
Worthing - 5 £40,000 -
North West - 1 £65,000 -
Manchester - 1 £65,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 26 February 2017, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 20 (100.00%) Cisco
2 19 (95.00%) Cisco UCCE
3 9 (45.00%) CCNA
3 9 (45.00%) Cisco Certification
4 8 (40.00%) CAD
4 8 (40.00%) IVR
4 8 (40.00%) Cisco ICM Scripting
5 5 (25.00%) Performance Improvement
5 5 (25.00%) Verint
5 5 (25.00%) Project Management
5 5 (25.00%) LAN
5 5 (25.00%) WAN
6 4 (20.00%) CCNP
6 4 (20.00%) SLA
6 4 (20.00%) QA
6 4 (20.00%) PCI DSS
6 4 (20.00%) Campaign Management
6 4 (20.00%) Telecoms
7 3 (15.00%) Workflow
8 2 (10.00%) Cisco IPCC
8 2 (10.00%) Cisco CUCM
8 2 (10.00%) Presales
9 1 (5.00%) Windows Server
9 1 (5.00%) Analytical Skills
9 1 (5.00%) Functional Testing
9 1 (5.00%) Change Control
9 1 (5.00%) Cisco UCCX
9 1 (5.00%) PowerShell
9 1 (5.00%) Windows Server 2008
9 1 (5.00%) Team Foundation Server

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) IIS
Applications
1 1 (5.00%) MS Excel
1 1 (5.00%) MS PowerPoint
Communications & Networking
1 5 (25.00%) LAN
1 5 (25.00%) WAN
2 1 (5.00%) Cisco IOS
2 1 (5.00%) Cisco IPT
2 1 (5.00%) FTP
2 1 (5.00%) IP Telephony
2 1 (5.00%) VoIP
Database & Business Intelligence
1 1 (5.00%) SQL Server
1 1 (5.00%) SQL Server Integration Services
Development Applications
1 1 (5.00%) Subversion
1 1 (5.00%) Team Foundation Server
1 1 (5.00%) Visual Studio
General
1 4 (20.00%) Telecoms
Job Titles
1 19 (95.00%) Cisco Engineer
2 8 (40.00%) Cisco Consultant
2 8 (40.00%) Cisco Voice Engineer
2 8 (40.00%) Consultant
2 8 (40.00%) ICM Engineer
2 8 (40.00%) Voice Engineer
3 5 (25.00%) Cisco Support
3 5 (25.00%) Cisco Support Engineer
3 5 (25.00%) Support Engineer
3 5 (25.00%) Voice Support Engineer
4 1 (5.00%) Cisco IPT Engineer
4 1 (5.00%) Development Specialist
4 1 (5.00%) LAN Engineer
4 1 (5.00%) LAN/WAN Engineer
4 1 (5.00%) Telephony Engineer
4 1 (5.00%) WAN Engineer
Libraries, Frameworks & Software Standards
1 1 (5.00%) .NET
1 1 (5.00%) ASP.NET
1 1 (5.00%) CSS
1 1 (5.00%) HTML
1 1 (5.00%) jQuery
1 1 (5.00%) LINQ to SQL
1 1 (5.00%) MSMQ
1 1 (5.00%) NHibernate
1 1 (5.00%) VXML
1 1 (5.00%) WinForms
1 1 (5.00%) XML
1 1 (5.00%) XSL
Miscellaneous
1 8 (40.00%) IVR
2 1 (5.00%) Analytical Skills
Operating Systems
1 1 (5.00%) Windows
1 1 (5.00%) Windows Server
1 1 (5.00%) Windows Server 2003
1 1 (5.00%) Windows Server 2008
Processes & Methodologies
1 8 (40.00%) CAD
1 8 (40.00%) Cisco ICM Scripting
2 5 (25.00%) Performance Improvement
2 5 (25.00%) Project Management
3 4 (20.00%) Campaign Management
4 3 (15.00%) Workflow
5 2 (10.00%) Presales
6 1 (5.00%) Change Control
6 1 (5.00%) Functional Testing
6 1 (5.00%) MVC
Programming Languages
1 1 (5.00%) C#
1 1 (5.00%) Java
1 1 (5.00%) PowerShell
1 1 (5.00%) SQL
1 1 (5.00%) Tcl
1 1 (5.00%) VB
1 1 (5.00%) VB.NET
1 1 (5.00%) VB6
1 1 (5.00%) XPath
Qualifications
1 9 (45.00%) CCNA
1 9 (45.00%) Cisco Certification
2 4 (20.00%) CCNP
Quality Assurance & Compliance
1 4 (20.00%) PCI DSS
1 4 (20.00%) QA
1 4 (20.00%) SLA
System Software
1 1 (5.00%) Active Directory
Systems Management
1 19 (95.00%) Cisco UCCE
2 2 (10.00%) Cisco CUCM
2 2 (10.00%) Cisco IPCC
3 1 (5.00%) Cisco UCCX
Vendors
1 20 (100.00%) Cisco
2 5 (25.00%) Verint
3 1 (5.00%) BT