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This section looks at the demand for Cisco Intelligent Contact Management (ICM) skills across the UK with a comparison to our Communications & Networking category. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkCisco Intelligent Contact Management (ICM)
Location
3 months to 25 Jul 2008Same period last year
Rank890906
Rank change on same period last yearUp+16
Matching permanent IT job ads3699
As % of all UK permanent IT job ads sampled0.019 %0.041 %
As % of the category below0.110 %0.250 %
Salaries quoted3281
Average minimum salary£34,229£47,952
Average salary£36,586£51,801
% change on same period last year-29.37 %
Average maximum salary£38,943£55,651
UK excluding London average salary£29,929£51,432
% change on same period last year-41.80 %
IT Job Market, Communications & NetworkingCommunications & Networking
UK
Matching permanent IT job ads3264039629
As % of all UK permanent IT job ads sampled17.23 %16.23 %
Salaries quoted2775031944
Average minimum salary£37,632£39,249
Average salary£40,530£42,283
% change on same period last year-4.14 %
Average maximum salary£43,427£45,317
UK excluding London average salary£37,397£39,734
% change on same period last year-5.88 %

Cisco ICM
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Demand Trend

Cisco ICM
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend

Cisco ICM
Salary Histogram

The chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 25 July 2008 within the UK.

Cisco ICM Salary Histogram

Cisco ICM
Top 14 Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandUp+1636£36,586-29.37 %
StaffordshireNew entry-13£27,346-
West MidlandsUp+313£27,346+9.38 %
North WestUp+612£26,250-44.00 %
CheshireUp+712£26,250+5.00 %
WidnesNew entry-9£27,214-
LondonUp+677£63,214+18.74 %
StaffordNew entry-7£28,500-
South EastUp+297£44,000-30.95 %
MiddlesexNew entry-4£42,500-
BasingstokeNew entry-1£50,000-
NewburyNew entry-1--
BerkshireUp+261--
HampshireDown-51£50,000-

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

197 (100.00 %)Cisco
241 (42.27 %)IPCC
328 (28.87 %)IP Telephony
426 (26.80 %)Genesys
524 (24.74 %)Telecoms
524 (24.74 %)Cisco IPT
622 (22.68 %)Symposium
622 (22.68 %)Cisco Certification
721 (21.65 %)Nortel
820 (20.62 %)Contact Management
820 (20.62 %)Pensions
919 (19.59 %)Health
1018 (18.56 %)IVR
1117 (17.53 %)Nortel Meridian
1117 (17.53 %)Retail
1117 (17.53 %)BT
1117 (17.53 %)Alcatel
1215 (15.46 %)Siemens
1313 (13.40 %)CCIE
1313 (13.40 %)PBX
1411 (11.34 %)VoIP
1411 (11.34 %)CCNP
1510 (10.31 %)Mitel
168 (8.247 %)CCVP
168 (8.247 %)ITIL
177 (7.216 %)Project Management
177 (7.216 %)CCNA
177 (7.216 %)SLA
186 (6.186 %)AVVID
186 (6.186 %)Avaya

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

IT Job Market, Application DevelopmentApplication Development
14 (4.124 %)CSS
22 (2.062 %).NET
22 (2.062 %)ASP.NET
IT Job Market, ApplicationsApplications
12 (2.062 %)MS Office
IT Job Market, Business ApplicationsBusiness Applications
11 (1.031 %)Nortel Periphonics
IT Job Market, Communications & NetworkingCommunications & Networking
141 (42.27 %)IPCC
228 (28.87 %)IP Telephony
324 (24.74 %)Cisco IPT
422 (22.68 %)Symposium
517 (17.53 %)Nortel Meridian
613 (13.40 %)PBX
711 (11.34 %)VoIP
86 (6.186 %)LAN
86 (6.186 %)OSPF
86 (6.186 %)BGP
95 (5.155 %)VPN
95 (5.155 %)SS7
95 (5.155 %)Wireless
104 (4.124 %)WAN
104 (4.124 %)CTI
113 (3.093 %)DEFINITY
113 (3.093 %)SAN
122 (2.062 %)WLAN
131 (1.031 %)EIGRP
131 (1.031 %)MD110
IT Job Market, Development ApplicationsDevelopment Applications
12 (2.062 %)Visual Studio
IT Job Market, GeneralGeneral
124 (24.74 %)Telecoms
220 (20.62 %)Pensions
319 (19.59 %)Health
417 (17.53 %)Retail
53 (3.093 %)Insurance
62 (2.062 %)Marketing
71 (1.031 %)Finance
IT Job Market, Job TitlesJob Titles
131 (31.96 %)Analyst
224 (24.74 %)Network Engineer
315 (15.46 %)Consultant
414 (14.43 %)Senior Analyst
510 (10.31 %)Cisco Engineer
68 (8.247 %)Senior Consultant
77 (7.216 %)Cisco Network Engineer
85 (5.155 %)Senior Network Consultant
85 (5.155 %)Cisco Consultant
85 (5.155 %)Network Consultant
85 (5.155 %)VoIP Engineer
94 (4.124 %)Project Manager
94 (4.124 %)Trainer
94 (4.124 %)Senior Cisco Network Engineer
94 (4.124 %)Senior Cisco Engineer
94 (4.124 %)Technical Analyst
94 (4.124 %)Senior Network Engineer
103 (3.093 %)Technical Manager
103 (3.093 %)Presales Consultant
103 (3.093 %)Technical Services Manager
IT Job Market, MiscellaneousMiscellaneous
118 (18.56 %)IVR
26 (6.186 %)AVVID
35 (5.155 %)Blackberry
44 (4.124 %)PMI
53 (3.093 %)Handset
IT Job Market, Operating SystemsOperating Systems
13 (3.093 %)Windows
IT Job Market, Processes & MethodologiesProcesses & Methodologies
120 (20.62 %)Contact Management
28 (8.247 %)ITIL
37 (7.216 %)Project Management
45 (5.155 %)Incident Management
53 (3.093 %)Workflow
53 (3.093 %)SC Cleared
53 (3.093 %)Security Cleared
62 (2.062 %)CRM
62 (2.062 %)Internet Marketing
71 (1.031 %)Migration
71 (1.031 %)PRINCE2
IT Job Market, Programming LanguagesProgramming Languages
13 (3.093 %)C
22 (2.062 %)C#
22 (2.062 %)SQL
IT Job Market, QualificationsQualifications
122 (22.68 %)Cisco Certification
213 (13.40 %)CCIE
311 (11.34 %)CCNP
48 (8.247 %)CCVP
57 (7.216 %)CCNA
61 (1.031 %)CCDA
61 (1.031 %)CCDP
IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
17 (7.216 %)SLA
IT Job Market, System SoftwareSystem Software
14 (4.124 %)Active Directory
IT Job Market, VendorsVendors
197 (100.00 %)Cisco
226 (26.80 %)Genesys
321 (21.65 %)Nortel
417 (17.53 %)Alcatel
417 (17.53 %)BT
515 (15.46 %)Siemens
610 (10.31 %)Mitel
76 (6.186 %)Ericsson
76 (6.186 %)Avaya
85 (5.155 %)HP
85 (5.155 %)Remedy
85 (5.155 %)Nokia
93 (3.093 %)VMware
93 (3.093 %)NetApp
102 (2.062 %)Siebel
111 (1.031 %)Juniper
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