The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 858 945 984
Rank change year-on-year
+87 +39
Permanent jobs citing Cisco ICM 7 24 2
As % of all permanent IT jobs located in the UK 0.008% 0.022% 0.002%
As % of the Communications & Networking category 0.045% 0.13% 0.010%
Number of salaries quoted 4 16 1
Median salary £47,750 £61,000 £45,000
Median salary % change year-on-year
-21.72% +35.55%
UK excluding London median salary £45,000 £57,500 £45,000
% change year-on-year
-21.73% +27.77%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
15418 17809 20680
As % of all permanent IT jobs located in the UK 17.26% 16.59% 17.99%
Number of salaries quoted 12480 14717 16648
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £28,000 £26,500 £27,000
10% offered a salary of more than £69,400 £65,000 £70,000
UK excluding London median salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Cisco ICM
Jobs Demand Trend

The demand trend of job ads citing Cisco ICM as a proportion of all IT jobs with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 3 December 2016 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 7 £47,750 -21.72%
London +57 3 £65,000 +6.55%
North West - 3 £45,000 -
Manchester - 3 £45,000 -
East of England +22 1 - -
Brentwood - 1 - -
Essex - 1 - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 3 December 2016, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 21 (100.00%) Cisco
2 19 (90.48%) Cisco UCCE
3 9 (42.86%) Cisco IPCC
3 9 (42.86%) IVR
4 7 (33.33%) Cisco CUCM
4 7 (33.33%) Cisco ICM Scripting
5 6 (28.57%) CAD
6 5 (23.81%) Telecoms
6 5 (23.81%) Presales
7 4 (19.05%) VXML
7 4 (19.05%) SQL
7 4 (19.05%) CCNP
7 4 (19.05%) Cisco Certification
8 3 (14.29%) CCNA
8 3 (14.29%) MS Excel
8 3 (14.29%) SLA
8 3 (14.29%) Java
8 3 (14.29%) SQL Server
8 3 (14.29%) XML
8 3 (14.29%) Microsoft
8 3 (14.29%) CTI
8 3 (14.29%) Stakeholder Management
8 3 (14.29%) IP Telephony
8 3 (14.29%) Cisco UCCX
8 3 (14.29%) Cisco IPT
8 3 (14.29%) QA
8 3 (14.29%) jQuery
8 3 (14.29%) PCI DSS
8 3 (14.29%) Campaign Management
9 2 (9.52%) JSON

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) IIS
Applications
1 3 (14.29%) MS Excel
2 1 (4.76%) MS PowerPoint
Communications & Networking
1 3 (14.29%) Cisco IPT
1 3 (14.29%) CTI
1 3 (14.29%) IP Telephony
2 2 (9.52%) VoIP
3 1 (4.76%) Cisco IOS
3 1 (4.76%) FTP
3 1 (4.76%) LAN
3 1 (4.76%) PBX
3 1 (4.76%) Symposium
Database & Business Intelligence
1 3 (14.29%) SQL Server
2 1 (4.76%) SQL Server Integration Services
Development Applications
1 1 (4.76%) Subversion
1 1 (4.76%) Team Foundation Server
1 1 (4.76%) Visual Studio
General
1 5 (23.81%) Telecoms
2 2 (9.52%) Finance
2 2 (9.52%) Financial Institution
Job Titles
1 13 (61.90%) Cisco Engineer
2 7 (33.33%) Cisco Consultant
2 7 (33.33%) Consultant
3 4 (19.05%) ICM Engineer
4 3 (14.29%) Cisco Specialist
5 2 (9.52%) Cisco Voice Engineer
5 2 (9.52%) Cisco Voice Specialist
5 2 (9.52%) Project Consultant
5 2 (9.52%) Project Engineer
5 2 (9.52%) Voice Engineer
5 2 (9.52%) Voice Specialist
6 1 (4.76%) Cisco Expert
6 1 (4.76%) Cisco IPT Engineer
6 1 (4.76%) Network Manager
6 1 (4.76%) Network Team Leader
6 1 (4.76%) PBX Engineer
6 1 (4.76%) Team Leader
6 1 (4.76%) Telephony Engineer
6 1 (4.76%) Test Leader
6 1 (4.76%) Test Team Leader
Libraries, Frameworks & Software Standards
1 4 (19.05%) VXML
2 3 (14.29%) jQuery
2 3 (14.29%) XML
3 2 (9.52%) JSON
3 2 (9.52%) REST
3 2 (9.52%) WSDL
4 1 (4.76%) .NET
4 1 (4.76%) ASP.NET
4 1 (4.76%) CSS
4 1 (4.76%) HTML
4 1 (4.76%) LINQ to SQL
4 1 (4.76%) MSMQ
4 1 (4.76%) NHibernate
4 1 (4.76%) WinForms
4 1 (4.76%) XSL
Miscellaneous
1 9 (42.86%) IVR
2 2 (9.52%) Analytical Skills
2 2 (9.52%) Client/Server
2 2 (9.52%) Hedge funds
Operating Systems
1 1 (4.76%) Windows
1 1 (4.76%) Windows Server
1 1 (4.76%) Windows Server 2003
1 1 (4.76%) Windows Server 2008
Processes & Methodologies
1 7 (33.33%) Cisco ICM Scripting
2 6 (28.57%) CAD
3 5 (23.81%) Presales
4 3 (14.29%) Campaign Management
4 3 (14.29%) Stakeholder Management
5 2 (9.52%) API Development
5 2 (9.52%) Workflow
6 1 (4.76%) Change Control
6 1 (4.76%) Change Management
6 1 (4.76%) Functional Testing
6 1 (4.76%) MVC
6 1 (4.76%) Project Management
Programming Languages
1 4 (19.05%) SQL
2 3 (14.29%) Java
3 2 (9.52%) JavaScript
3 2 (9.52%) PHP
4 1 (4.76%) C#
4 1 (4.76%) PowerShell
4 1 (4.76%) Tcl
4 1 (4.76%) VB
4 1 (4.76%) VB.NET
4 1 (4.76%) VB6
4 1 (4.76%) XPath
Qualifications
1 4 (19.05%) CCNP
1 4 (19.05%) Cisco Certification
2 3 (14.29%) CCNA
3 1 (4.76%) CCVP
3 1 (4.76%) MCP
3 1 (4.76%) MCSE
3 1 (4.76%) Microsoft Certification
3 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 3 (14.29%) PCI DSS
1 3 (14.29%) QA
1 3 (14.29%) SLA
System Software
1 1 (4.76%) Active Directory
Systems Management
1 19 (90.48%) Cisco UCCE
2 9 (42.86%) Cisco IPCC
3 7 (33.33%) Cisco CUCM
4 3 (14.29%) Cisco UCCX
Vendors
1 21 (100.00%) Cisco
2 3 (14.29%) Microsoft
3 2 (9.52%) Google
4 1 (4.76%) Avaya
4 1 (4.76%) BT
4 1 (4.76%) Genesys
4 1 (4.76%) HP
4 1 (4.76%) NICE Systems
4 1 (4.76%) Nortel
4 1 (4.76%) Siemens