The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 919 957 987
Rank change year-on-year
+38 +30
Permanent jobs citing Cisco ICM 13 21 2
As % of all permanent IT jobs located in the UK 0.013% 0.019% 0.002%
As % of the Communications & Networking category 0.078% 0.11% 0.010%
Number of salaries quoted 7 11 2
Median salary £67,500 £67,500 £62,500
Median salary % change year-on-year
- +8.00%
90% offered a salary of more than £58,500 £62,500 £60,500
10% offered a salary of more than £70,500 £75,000 £64,500
UK excluding London median salary £67,500 £67,500 £62,500
% change year-on-year
- +8.00%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
16647 19237 20671
As % of all permanent IT jobs located in the UK 16.97% 17.31% 17.39%
Number of salaries quoted 13854 15681 16513
Median salary £45,000 £45,000 £44,000
Median salary % change year-on-year
- +2.27%
90% offered a salary of more than £27,000 £27,000 £27,500
10% offered a salary of more than £67,500 £65,000 £67,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Cisco ICM
Jobs Demand Trend

The demand trend of job ads citing Cisco ICM as a proportion of all IT jobs with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 29 June 2016 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 13 £67,500 +3.84% 3
South East +36 7 £67,500 - 1
Berkshire +23 6 £67,500 - 1
Reading +21 5 £67,500 -
London +24 3 £67,500 - 1
East of England +32 2 £60,000 - 1
Hertfordshire - 2 £60,000 - 1
Surrey +17 1 - -
Hemel Hempstead - 1 £45,000 - 1
Guildford - 1 - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 29 June 2016, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 46 (100.00%) Cisco
2 40 (86.96%) Cisco CUCM
3 25 (54.35%) Cisco Certification
4 23 (50.00%) Cisco UCCE
5 20 (43.48%) Cisco UCCX
5 20 (43.48%) CCNP
6 19 (41.30%) VXML
6 19 (41.30%) Unified Communications
7 17 (36.96%) MPLS
8 16 (34.78%) Presales
9 14 (30.43%) CCNP Voice
9 14 (30.43%) Cisco ICM Scripting
10 12 (26.09%) Change Management
10 12 (26.09%) Migration
11 11 (23.91%) IVR
12 10 (21.74%) XMPP
12 10 (21.74%) Cisco IPT
13 9 (19.57%) Risk Management
13 9 (19.57%) Avaya
13 9 (19.57%) CCNA
13 9 (19.57%) WAN
14 8 (17.39%) VPN
14 8 (17.39%) MS Visio
14 8 (17.39%) CA
14 8 (17.39%) Remedy
14 8 (17.39%) Telecoms
14 8 (17.39%) Risk Assessment
14 8 (17.39%) Cisco IPCC
14 8 (17.39%) Validation
14 8 (17.39%) ISO/IEC 27001

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.22%) Skype for Business
2 3 (6.52%) MS Exchange
Applications
1 8 (17.39%) MS Visio
2 5 (10.87%) MS Excel
Communications & Networking
1 19 (41.30%) Unified Communications
2 17 (36.96%) MPLS
3 10 (21.74%) Cisco IPT
4 9 (19.57%) WAN
5 8 (17.39%) Converged Networks
5 8 (17.39%) VPN
6 6 (13.04%) H.323
7 4 (8.70%) CTI
7 4 (8.70%) IP Telephony
7 4 (8.70%) MGCP
7 4 (8.70%) PBX
7 4 (8.70%) PSTN
7 4 (8.70%) SCCP
8 3 (6.52%) VoIP
9 2 (4.35%) DNS
9 2 (4.35%) PABX
9 2 (4.35%) Telepresence
9 2 (4.35%) WebEx
10 1 (2.17%) Cisco IOS
10 1 (2.17%) NetScaler
Database & Business Intelligence
1 1 (2.17%) Big Data
1 1 (2.17%) SQL Server
General
1 8 (17.39%) Telecoms
2 2 (4.35%) Finance
3 1 (2.17%) Marketing
Job Titles
1 19 (41.30%) Consultant
2 12 (26.09%) Cisco Consultant
3 10 (21.74%) Cisco Engineer
4 9 (19.57%) Voice Engineer
5 8 (17.39%) Cisco Voice Engineer
5 8 (17.39%) Solutions Consultant
5 8 (17.39%) Unified Communications Consultant
5 8 (17.39%) Unified Communications Engineer
6 5 (10.87%) Cisco Specialist
6 5 (10.87%) Cisco Voice Specialist
6 5 (10.87%) Network Engineer
6 5 (10.87%) Voice Specialist
7 4 (8.70%) Infrastructure Engineer
7 4 (8.70%) Network Infrastructure Engineer
7 4 (8.70%) Senior Infrastructure Engineer
7 4 (8.70%) Senior Network Engineer
8 3 (6.52%) Senior VoIP Engineer
8 3 (6.52%) VoIP Engineer
9 2 (4.35%) Senior Cisco Engineer
9 2 (4.35%) Senior Voice Engineer
Libraries, Frameworks & Software Standards
1 19 (41.30%) VXML
2 10 (21.74%) XMPP
3 2 (4.35%) jQuery
4 1 (2.17%) .NET
4 1 (2.17%) AngularJS
4 1 (2.17%) HTML
4 1 (2.17%) HTML5
4 1 (2.17%) Java EE
4 1 (2.17%) JSON
4 1 (2.17%) REST
4 1 (2.17%) Spring
4 1 (2.17%) WebRTC
4 1 (2.17%) WSDL
4 1 (2.17%) XML
Miscellaneous
1 11 (23.91%) IVR
2 8 (17.39%) e-Health
3 6 (13.04%) Driving Licence
3 6 (13.04%) Management Information System
4 5 (10.87%) Computer Science
5 4 (8.70%) Analytical Skills
5 4 (8.70%) Mathematics
6 2 (4.35%) Video Conferencing
7 1 (2.17%) Client/Server
7 1 (2.17%) Mobile App
7 1 (2.17%) User Experience
Operating Systems
1 1 (2.17%) Android
Processes & Methodologies
1 16 (34.78%) Presales
2 14 (30.43%) Cisco ICM Scripting
3 12 (26.09%) Change Management
3 12 (26.09%) Migration
4 9 (19.57%) Risk Management
5 8 (17.39%) Risk Assessment
5 8 (17.39%) Validation
6 6 (13.04%) Incident Management
6 6 (13.04%) ITIL
7 5 (10.87%) Contact Management
8 4 (8.70%) Project Management
8 4 (8.70%) Quality Management
8 4 (8.70%) Stakeholder Management
8 4 (8.70%) Time Management
9 3 (6.52%) Service Delivery
10 2 (4.35%) Change Control
10 2 (4.35%) Disaster Recovery
10 2 (4.35%) Mentoring
10 2 (4.35%) Network Monitoring
10 2 (4.35%) WFM
Programming Languages
1 3 (6.52%) C
2 2 (4.35%) JavaScript
3 1 (2.17%) C#
3 1 (2.17%) C++
3 1 (2.17%) Java
3 1 (2.17%) PHP
3 1 (2.17%) SQL
Qualifications
1 25 (54.35%) Cisco Certification
2 20 (43.48%) CCNP
3 14 (30.43%) CCNP Voice
4 9 (19.57%) CCNA
5 5 (10.87%) CCVP
5 5 (10.87%) Degree
6 1 (2.17%) (ISC)2 CCSP
6 1 (2.17%) CCSP
6 1 (2.17%) CISM
6 1 (2.17%) CISSP
6 1 (2.17%) MBA
Quality Assurance & Compliance
1 8 (17.39%) ISO/IEC 27001
2 2 (4.35%) SLA
3 1 (2.17%) PCI DSS
3 1 (2.17%) RMADS
System Software
1 2 (4.35%) vSphere
Systems Management
1 40 (86.96%) Cisco CUCM
2 23 (50.00%) Cisco UCCE
3 20 (43.48%) Cisco UCCX
4 8 (17.39%) Cisco IPCC
Vendors
1 46 (100.00%) Cisco
2 9 (19.57%) Avaya
3 8 (17.39%) CA
3 8 (17.39%) Remedy
4 7 (15.22%) Microsoft
5 6 (13.04%) Polycom
6 2 (4.35%) ServiceNow
6 2 (4.35%) SolarWinds
6 2 (4.35%) Verint
6 2 (4.35%) VMware
6 2 (4.35%) Zeacom
7 1 (2.17%) Citrix
7 1 (2.17%) Genesys
7 1 (2.17%) Google
7 1 (2.17%) Palo Alto
London
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