The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 867 932 892
Rank change year-on-year
+65 -40
Permanent jobs citing Cisco ICM 23 1 12
As % of all permanent IT jobs located in the UK 0.021% 0.001% 0.011%
As % of the Communications & Networking category 0.11% 0.005% 0.053%
Number of salaries quoted 19 1 7
Average salary £67,500 £27,000 £55,000
Average salary % change year-on-year
+150.00% -50.90%
90% offered a salary of more than £45,000 £27,000 £38,400
10% offered a salary of more than £74,000 £27,000 £61,000
UK excluding London average salary £67,500 £27,000 £45,750
% change year-on-year
+150.00% -40.98%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
20150 20460 22469
As % of all permanent IT jobs located in the UK 18.21% 17.04% 20.01%
Number of salaries quoted 15949 16206 18144
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £67,500 £65,000 £62,500
UK excluding London average salary £42,500 £40,000 £39,700
% change year-on-year
+6.25% +0.75%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 24 April 2015 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 14 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 23 £67,500 +150.00% 8
West Midlands - 10 £67,500 - 1
Birmingham - 10 £67,500 - 1
South East +23 9 £45,000 +66.66% 6
Berkshire +4 9 £45,000 +66.66% 6
Bracknell - 6 £45,000 -
Brentwood - 2 - -
Essex - 2 - -
Midlands - 2 £70,000 -
East of England - 2 - -
Buckinghamshire - 1 - -
Maidenhead - 1 - -
Marlow - 1 - -
Newbury - 1 £36,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 35 (100.00%) Cisco
2 19 (54.29%) Cisco CUCM
3 17 (48.57%) Cisco ICM Scripting
4 16 (45.71%) VXML
5 15 (42.86%) Cisco UCCE
6 14 (40.00%) Verint
7 13 (37.14%) MPLS
8 12 (34.29%) H.323
8 12 (34.29%) Quality Management
8 12 (34.29%) SAP
8 12 (34.29%) CRM
8 12 (34.29%) SAP CRM
8 12 (34.29%) Cisco IPCC
9 11 (31.43%) Genesys
10 10 (28.57%) CCNP
10 10 (28.57%) CCIP
10 10 (28.57%) Nortel
10 10 (28.57%) Cisco Certification
10 10 (28.57%) Nortel Periphonics
11 8 (22.86%) Frame Relay
11 8 (22.86%) Degree
12 7 (20.00%) Analytical Skills
13 6 (17.14%) Juniper
14 5 (14.29%) Windows
14 5 (14.29%) SQL
14 5 (14.29%) IVR
15 4 (11.43%) VMware
15 4 (11.43%) VB
15 4 (11.43%) C
15 4 (11.43%) Oracle

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.43%) MS Exchange
2 2 (5.71%) Lync
2 2 (5.71%) Apache
3 1 (2.86%) IIS
Applications
1 3 (8.57%) MS Excel
2 1 (2.86%) MS PowerPoint
Business Applications
1 12 (34.29%) SAP CRM
2 10 (28.57%) Nortel Periphonics
Cloud Services
1 2 (5.71%) SaaS
1 2 (5.71%) IaaS
Communications & Networking
1 13 (37.14%) MPLS
2 12 (34.29%) H.323
3 8 (22.86%) Frame Relay
4 4 (11.43%) DNS
4 4 (11.43%) SS7
5 3 (8.57%) TCP/IP
5 3 (8.57%) RTP
5 3 (8.57%) VoIP
5 3 (8.57%) IP Telephony
5 3 (8.57%) Cisco ASA
6 2 (5.71%) Unified Communications
6 2 (5.71%) PABX
6 2 (5.71%) Cisco IOS
6 2 (5.71%) VLAN
6 2 (5.71%) Firewall
6 2 (5.71%) SIGTRAN
6 2 (5.71%) WAN
6 2 (5.71%) FTP
6 2 (5.71%) LAN
6 2 (5.71%) OSPF
Database & Business Intelligence
1 3 (8.57%) SQL Server
2 2 (5.71%) MS Access
2 2 (5.71%) Data Warehouse
2 2 (5.71%) Hadoop
3 1 (2.86%) SQL Server Integration Services
Development Applications
1 1 (2.86%) Visual Studio
1 1 (2.86%) Subversion
1 1 (2.86%) Team Foundation Server
General
1 3 (8.57%) Telecoms
1 3 (8.57%) Legal
Job Titles
1 9 (25.71%) Cisco Specialist
2 7 (20.00%) 2nd Line Support
3 6 (17.14%) Technical Support
4 4 (11.43%) Support Engineer
5 3 (8.57%) Consultant
5 3 (8.57%) Cisco Consultant
6 2 (5.71%) Principal Architect
6 2 (5.71%) Voice Engineer
6 2 (5.71%) Systems Support Engineer
6 2 (5.71%) Principal Solutions Architect
6 2 (5.71%) Development Specialist
6 2 (5.71%) Systems Engineer
6 2 (5.71%) Solutions Architect
6 2 (5.71%) Systems Support
6 2 (5.71%) Architect
7 1 (2.86%) Network Engineer
7 1 (2.86%) Cisco Engineer
7 1 (2.86%) Cisco Voice Engineer
7 1 (2.86%) Voice Support Engineer
7 1 (2.86%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 16 (45.71%) VXML
2 3 (8.57%) HTML
2 3 (8.57%) XMPP
3 2 (5.71%) .NET
3 2 (5.71%) MSMQ
4 1 (2.86%) WinForms
4 1 (2.86%) ASP.NET
4 1 (2.86%) CSS
4 1 (2.86%) XML
4 1 (2.86%) XSL
4 1 (2.86%) NHibernate
4 1 (2.86%) jQuery
4 1 (2.86%) LINQ to SQL
Miscellaneous
1 7 (20.00%) Analytical Skills
2 5 (14.29%) IVR
3 2 (5.71%) Computer Science
3 2 (5.71%) Open Source
4 1 (2.86%) Data Protection Act
4 1 (2.86%) Performance Metrics
Operating Systems
1 5 (14.29%) Windows
2 2 (5.71%) Linux
3 1 (2.86%) Windows Server 2003
3 1 (2.86%) Windows Server 2008
Processes & Methodologies
1 17 (48.57%) Cisco ICM Scripting
2 12 (34.29%) Quality Management
2 12 (34.29%) CRM
3 2 (5.71%) Project Management
3 2 (5.71%) Capacity Planning
3 2 (5.71%) Change Control
3 2 (5.71%) Load Balancing
3 2 (5.71%) Disaster Recovery
3 2 (5.71%) MVC
3 2 (5.71%) Migration
3 2 (5.71%) Agile Software Development
3 2 (5.71%) DevOps
4 1 (2.86%) Supplier Management
4 1 (2.86%) WFM
4 1 (2.86%) Workforce Management Optimization
4 1 (2.86%) Stakeholder Management
4 1 (2.86%) Performance Testing
4 1 (2.86%) Stress Testing
4 1 (2.86%) Integration Testing
4 1 (2.86%) Data Protection
Programming Languages
1 5 (14.29%) SQL
2 4 (11.43%) C
2 4 (11.43%) VB
3 2 (5.71%) VB.NET
3 2 (5.71%) Tcl
3 2 (5.71%) VB6
3 2 (5.71%) C#
3 2 (5.71%) Java
3 2 (5.71%) Erlang
3 2 (5.71%) PowerShell
4 1 (2.86%) VBScript
4 1 (2.86%) XPath
Qualifications
1 10 (28.57%) CCNP
1 10 (28.57%) CCIP
1 10 (28.57%) Cisco Certification
2 8 (22.86%) Degree
3 1 (2.86%) SC Cleared
3 1 (2.86%) Security Cleared
3 1 (2.86%) ISTQB Foundation Certification
3 1 (2.86%) ISTQB
Quality Assurance & Compliance
1 2 (5.71%) SLA
2 1 (2.86%) QA
System Software
1 2 (5.71%) VMware Infrastructure
1 2 (5.71%) vSphere
2 1 (2.86%) Active Directory
Systems Management
1 19 (54.29%) Cisco CUCM
2 15 (42.86%) Cisco UCCE
3 12 (34.29%) Cisco IPCC
4 1 (2.86%) HP Quality Center
4 1 (2.86%) Iperf
Vendors
1 35 (100.00%) Cisco
2 14 (40.00%) Verint
3 12 (34.29%) SAP
4 11 (31.43%) Genesys
5 10 (28.57%) Nortel
6 6 (17.14%) Juniper
7 4 (11.43%) Oracle
7 4 (11.43%) VMware
8 3 (8.57%) Sun
9 2 (5.71%) Microsoft
10 1 (2.86%) Empirix
10 1 (2.86%) Mitel
10 1 (2.86%) Hyland
10 1 (2.86%) Panasonic