The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 871 906 897
Rank change year-on-year
+35 -9
Permanent jobs citing Cisco ICM 21 8 3
As % of all permanent IT jobs located in the UK 0.019% 0.007% 0.003%
As % of the Communications & Networking category 0.11% 0.039% 0.015%
Number of salaries quoted 10 8 1
Average salary £68,750 £58,750 £52,500
Average salary % change year-on-year
+17.02% +11.90%
UK excluding London average salary £67,500 £60,000 £52,500
% change year-on-year
+12.50% +14.28%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
18452 20653 19920
As % of all permanent IT jobs located in the UK 16.82% 17.62% 18.30%
Number of salaries quoted 15179 16517 16009
Average salary £45,000 £45,000 £43,000
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £27,000 £27,000 £27,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £41,000 £40,000 £40,000
% change year-on-year
+2.50% -

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 29 July 2015 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 12 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 14 £62,500 +4.16%
South East - 6 - -
Tyne and Wear - 4 - -
Gateshead - 4 - -
North East - 4 - -
Hampshire - 3 - -
Surrey - 3 - -
Berkshire - 3 - -
Reading - 3 - -
London +26 2 £70,000 +64.70%
Birmingham -6 2 £62,500 +4.16%
West Midlands -15 2 £62,500 +4.16%

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 29 July 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 41 (100.00%) Cisco
2 26 (63.41%) Cisco UCCE
3 24 (58.54%) Cisco CUCM
3 24 (58.54%) VXML
4 21 (51.22%) Cisco ICM Scripting
5 14 (34.15%) H.323
6 13 (31.71%) IVR
7 12 (29.27%) Unified Communications
8 11 (26.83%) MPLS
9 9 (21.95%) Cisco IPCC
9 9 (21.95%) Analytical Skills
10 8 (19.51%) Verint
10 8 (19.51%) SAP CRM
10 8 (19.51%) Quality Management
10 8 (19.51%) CRM
10 8 (19.51%) SAP
11 7 (17.07%) CCNP
11 7 (17.07%) CCIP
11 7 (17.07%) Cisco Certification
11 7 (17.07%) MGCP
11 7 (17.07%) Degree
11 7 (17.07%) Cisco UCCX
12 6 (14.63%) Nortel Periphonics
12 6 (14.63%) Nortel
12 6 (14.63%) Frame Relay
12 6 (14.63%) Genesys
12 6 (14.63%) MS Excel
12 6 (14.63%) Windows
13 5 (12.20%) C
13 5 (12.20%) WAN

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 29 July 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.20%) MS Exchange
2 2 (4.88%) Lync
3 1 (2.44%) IIS
Applications
1 6 (14.63%) MS Excel
2 1 (2.44%) MS PowerPoint
Business Applications
1 8 (19.51%) SAP CRM
2 6 (14.63%) Nortel Periphonics
Communications & Networking
1 14 (34.15%) H.323
2 12 (29.27%) Unified Communications
3 11 (26.83%) MPLS
4 7 (17.07%) MGCP
5 6 (14.63%) Frame Relay
6 5 (12.20%) IP Telephony
6 5 (12.20%) PABX
6 5 (12.20%) WAN
7 4 (9.76%) RTP
8 3 (7.32%) PBX
8 3 (7.32%) PSTN
8 3 (7.32%) SCCP
8 3 (7.32%) Cisco IPT
8 3 (7.32%) CTI
9 2 (4.88%) SIGTRAN
9 2 (4.88%) Cisco IOS
9 2 (4.88%) INAP
9 2 (4.88%) FTP
9 2 (4.88%) DNS
9 2 (4.88%) SS7
Database & Business Intelligence
1 1 (2.44%) SQL Server
1 1 (2.44%) SQL Server Integration Services
Development Applications
1 1 (2.44%) Visual Studio
1 1 (2.44%) Subversion
1 1 (2.44%) Team Foundation Server
General
1 5 (12.20%) Telecoms
2 4 (9.76%) Finance
Job Titles
1 11 (26.83%) Consultant
2 6 (14.63%) Technical Support
2 6 (14.63%) 2nd Line Support
2 6 (14.63%) Cisco Specialist
3 5 (12.20%) Unified Communications Consultant
4 4 (9.76%) Implementation Engineer
4 4 (9.76%) Voice Specialist
4 4 (9.76%) Cisco Architect
4 4 (9.76%) Cisco Solutions Architect
4 4 (9.76%) Design Engineer
4 4 (9.76%) Implementation Consultant
4 4 (9.76%) Solutions Architect
4 4 (9.76%) Architect
5 2 (4.88%) Systems Support
5 2 (4.88%) Development Specialist
5 2 (4.88%) Systems Engineer
5 2 (4.88%) Support Engineer
5 2 (4.88%) Cisco Consultant
5 2 (4.88%) Systems Support Engineer
6 1 (2.44%) ICM Engineer
Libraries, Frameworks & Software Standards
1 24 (58.54%) VXML
2 5 (12.20%) XMPP
3 2 (4.88%) MSMQ
3 2 (4.88%) .NET
4 1 (2.44%) ASP.NET
4 1 (2.44%) CSS
4 1 (2.44%) XML
4 1 (2.44%) XSL
4 1 (2.44%) HTML
4 1 (2.44%) WinForms
4 1 (2.44%) NHibernate
4 1 (2.44%) jQuery
4 1 (2.44%) LINQ to SQL
Miscellaneous
1 13 (31.71%) IVR
2 9 (21.95%) Analytical Skills
3 3 (7.32%) Computer Science
Operating Systems
1 6 (14.63%) Windows
2 1 (2.44%) Windows Server 2003
2 1 (2.44%) Windows Server 2008
Processes & Methodologies
1 21 (51.22%) Cisco ICM Scripting
2 8 (19.51%) CRM
2 8 (19.51%) Quality Management
3 5 (12.20%) Migration
4 4 (9.76%) Stakeholder Management
4 4 (9.76%) Network Design
5 3 (7.32%) User Acceptance Testing
5 3 (7.32%) Project Management
5 3 (7.32%) ITIL
6 2 (4.88%) MVC
6 2 (4.88%) Change Control
Programming Languages
1 5 (12.20%) C
2 2 (4.88%) C#
2 2 (4.88%) Java
2 2 (4.88%) SQL
2 2 (4.88%) VB
2 2 (4.88%) VB.NET
2 2 (4.88%) Tcl
2 2 (4.88%) VB6
2 2 (4.88%) PowerShell
3 1 (2.44%) XPath
Qualifications
1 7 (17.07%) CCNP
1 7 (17.07%) CCIP
1 7 (17.07%) Cisco Certification
1 7 (17.07%) Degree
2 3 (7.32%) CCVP
System Software
1 5 (12.20%) vSphere
2 3 (7.32%) VMware Infrastructure
3 1 (2.44%) Active Directory
Systems Management
1 26 (63.41%) Cisco UCCE
2 24 (58.54%) Cisco CUCM
3 9 (21.95%) Cisco IPCC
4 7 (17.07%) Cisco UCCX
Vendors
1 41 (100.00%) Cisco
2 8 (19.51%) SAP
2 8 (19.51%) Verint
3 6 (14.63%) Nortel
3 6 (14.63%) Genesys
4 5 (12.20%) VMware
5 4 (9.76%) Juniper
5 4 (9.76%) WorldPay
5 4 (9.76%) Polycom
6 2 (4.88%) Oracle
6 2 (4.88%) Microsoft
7 1 (2.44%) Hyland