The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 862 877 864
Rank change year-on-year
+15 -13
Permanent jobs citing Cisco ICM 16 16 21
As % of all permanent IT jobs located in the UK 0.015% 0.016% 0.019%
As % of the Communications & Networking category 0.085% 0.091% 0.097%
Number of salaries quoted 11 14 21
Average salary £46,500 £75,000 £51,500
Average salary % change year-on-year
-38.00% +45.63%
90% offered a salary of more than £40,000 £42,500 £35,000
10% offered a salary of more than £70,000 £75,000 £62,500
UK excluding London average salary £46,500 £56,250 £40,000
% change year-on-year
-17.33% +40.62%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
18922 17561 21616
As % of all permanent IT jobs located in the UK 17.87% 17.12% 19.76%
Number of salaries quoted 15368 13789 17935
Average salary £43,750 £45,000 £42,500
Average salary % change year-on-year
-2.77% +5.88%
90% offered a salary of more than £27,000 £27,000 £27,500
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 30 January 2015 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 13 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 16 £46,500 -38.00% 7
Berkshire -5 9 £42,500 -43.33% 1
South East -19 9 £42,500 -43.33% 2
West Midlands - 6 £67,500 - 3
Birmingham - 6 £67,500 - 1
Bracknell -12 4 £40,000 -46.66%
Buckinghamshire - 2 - -
Maidenhead - 2 - -
Marlow - 2 - -
City of London +2 1 - - 2
London -5 1 - - 2
Newbury - 1 £40,000 -
Reading - 1 £46,500 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 21 (100.00%) Cisco
2 13 (61.90%) Cisco UCCE
2 13 (61.90%) Cisco CUCM
2 13 (61.90%) Cisco ICM Scripting
3 11 (52.38%) H.323
3 11 (52.38%) VXML
4 8 (38.10%) VoIP
4 8 (38.10%) SQL
5 7 (33.33%) SQL Server
5 7 (33.33%) Verint
6 6 (28.57%) WFM
6 6 (28.57%) SLA
6 6 (28.57%) MPLS
6 6 (28.57%) Cisco IPCC
7 5 (23.81%) CMS
7 5 (23.81%) SAP CRM
7 5 (23.81%) Quality Management
7 5 (23.81%) Telecoms
7 5 (23.81%) Contact Management
7 5 (23.81%) CAD
7 5 (23.81%) EIGRP
7 5 (23.81%) MGCP
7 5 (23.81%) Genesys
7 5 (23.81%) Avaya
7 5 (23.81%) RIP
7 5 (23.81%) SAP
7 5 (23.81%) CRM
7 5 (23.81%) PBX
7 5 (23.81%) Resource Management
7 5 (23.81%) Degree

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 5 (23.81%) CMS
2 2 (9.52%) MS Exchange
2 2 (9.52%) Apache
Business Applications
1 5 (23.81%) SAP CRM
2 4 (19.05%) Nortel Periphonics
Cloud Services
1 2 (9.52%) IaaS
1 2 (9.52%) SaaS
Communications & Networking
1 11 (52.38%) H.323
2 8 (38.10%) VoIP
3 6 (28.57%) MPLS
4 5 (23.81%) EIGRP
4 5 (23.81%) MGCP
4 5 (23.81%) RIP
4 5 (23.81%) PBX
5 3 (14.29%) RTP
5 3 (14.29%) TCP/IP
5 3 (14.29%) Cisco ASA
6 2 (9.52%) VLAN
6 2 (9.52%) CTI
6 2 (9.52%) DNS
6 2 (9.52%) LAN
6 2 (9.52%) SS7
6 2 (9.52%) OSPF
6 2 (9.52%) BGP
6 2 (9.52%) Firewall
6 2 (9.52%) Frame Relay
7 1 (4.76%) IP Telephony
Database & Business Intelligence
1 7 (33.33%) SQL Server
2 2 (9.52%) Hadoop
2 2 (9.52%) Data Warehouse
2 2 (9.52%) MS Access
General
1 5 (23.81%) Telecoms
2 3 (14.29%) Legal
Job Titles
1 5 (23.81%) Telephony Engineer
2 4 (19.05%) Cisco Specialist
3 2 (9.52%) Voice Engineer
3 2 (9.52%) Principal Architect
3 2 (9.52%) Principal Solutions Architect
3 2 (9.52%) Solutions Architect
3 2 (9.52%) Support Engineer
3 2 (9.52%) Architect
4 1 (4.76%) Cisco Consultant
4 1 (4.76%) Consultant
4 1 (4.76%) Network Engineer
4 1 (4.76%) 2nd Line Support
4 1 (4.76%) Cisco Voice Engineer
4 1 (4.76%) Voice Support Engineer
4 1 (4.76%) Cisco Engineer
4 1 (4.76%) Test Leader
4 1 (4.76%) 2nd Line Support Engineer
4 1 (4.76%) 2nd Line Network Engineer
Libraries, Frameworks & Software Standards
1 11 (52.38%) VXML
2 2 (9.52%) HTML
3 1 (4.76%) XMPP
Miscellaneous
1 5 (23.81%) Video Conferencing
2 3 (14.29%) IVR
3 2 (9.52%) Computer Science
3 2 (9.52%) Open Source
3 2 (9.52%) Analytical Skills
4 1 (4.76%) Performance Metrics
4 1 (4.76%) Data Protection Act
Operating Systems
1 2 (9.52%) Windows
1 2 (9.52%) Linux
Processes & Methodologies
1 13 (61.90%) Cisco ICM Scripting
2 6 (28.57%) WFM
3 5 (23.81%) Quality Management
3 5 (23.81%) Contact Management
3 5 (23.81%) CAD
3 5 (23.81%) CRM
3 5 (23.81%) Resource Management
4 2 (9.52%) Load Balancing
4 2 (9.52%) Capacity Planning
4 2 (9.52%) DevOps
4 2 (9.52%) Project Management
4 2 (9.52%) Disaster Recovery
4 2 (9.52%) Agile Software Development
5 1 (4.76%) Supplier Management
5 1 (4.76%) Stakeholder Management
5 1 (4.76%) Root Cause Analysis
5 1 (4.76%) Performance Testing
5 1 (4.76%) Stress Testing
5 1 (4.76%) Integration Testing
5 1 (4.76%) Workforce Management Optimization
Programming Languages
1 8 (38.10%) SQL
2 2 (9.52%) Erlang
2 2 (9.52%) VB
2 2 (9.52%) C
3 1 (4.76%) VBScript
Qualifications
1 5 (23.81%) Degree
2 4 (19.05%) CCNP
2 4 (19.05%) CCIP
2 4 (19.05%) Cisco Certification
3 1 (4.76%) ISTQB Foundation Certification
3 1 (4.76%) ISTQB
3 1 (4.76%) SC Cleared
3 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 6 (28.57%) SLA
2 1 (4.76%) QA
System Software
1 2 (9.52%) VMware Infrastructure
Systems Management
1 13 (61.90%) Cisco UCCE
1 13 (61.90%) Cisco CUCM
2 6 (28.57%) Cisco IPCC
3 1 (4.76%) HP Quality Center
Vendors
1 21 (100.00%) Cisco
2 7 (33.33%) Verint
3 5 (23.81%) Genesys
3 5 (23.81%) Avaya
3 5 (23.81%) SAP
4 4 (19.05%) Nortel
5 3 (14.29%) Juniper
5 3 (14.29%) Sun
6 2 (9.52%) Oracle
6 2 (9.52%) VMware
7 1 (4.76%) Mitel
7 1 (4.76%) Empirix
7 1 (4.76%) Panasonic
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £60000 - £75000 per annum + Excellent benefits
Posted: 3 days ago
City of London
Austin Fraser Limited
Salary: NEG
Posted: 26 days ago