The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 897 952 960
Rank change year-on-year
+55 +8
Permanent jobs citing Cisco ICM 13 14 11
As % of all permanent IT jobs located in the UK 0.014% 0.013% 0.010%
As % of the Communications & Networking category 0.081% 0.077% 0.053%
Number of salaries quoted 5 2 6
Median salary £67,500 £72,500 £50,000
Median salary % change year-on-year
-6.89% +45.00%
90% offered a salary of more than £59,000 £70,500 £25,500
10% offered a salary of more than £72,000 £74,500 £61,250
UK excluding London median salary £55,000 £75,000 £57,500
% change year-on-year
-26.66% +30.43%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
16133 18186 20683
As % of all permanent IT jobs located in the UK 16.94% 16.60% 18.32%
Number of salaries quoted 13195 15112 16297
Median salary £45,000 £45,000 £44,000
Median salary % change year-on-year
- +2.27%
90% offered a salary of more than £28,000 £26,500 £26,500
10% offered a salary of more than £67,500 £65,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Cisco ICM
Jobs Demand Trend

The demand trend of job ads citing Cisco ICM as a proportion of all IT jobs with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 28 September 2016 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 13 £67,500 -6.89% 2
London +61 11 £67,500 -3.57% 1
South East +41 2 £55,000 -
Berkshire +28 2 £55,000 -
City of London - 2 - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 28 September 2016, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 27 (100.00%) Cisco
2 23 (85.19%) Cisco UCCE
3 16 (59.26%) IVR
4 15 (55.56%) Cisco IPCC
5 13 (48.15%) Cisco CUCM
6 11 (40.74%) Cisco ICM Scripting
7 10 (37.04%) Presales
7 10 (37.04%) VXML
8 7 (25.93%) CTI
8 7 (25.93%) Microsoft
8 7 (25.93%) Cisco Certification
8 7 (25.93%) Cisco IPT
8 7 (25.93%) Cisco UCCX
9 6 (22.22%) IP Telephony
9 6 (22.22%) CCNP
9 6 (22.22%) MS Excel
10 5 (18.52%) PBX
10 5 (18.52%) Project Management
10 5 (18.52%) CAD
10 5 (18.52%) Degree
10 5 (18.52%) Computer Science
10 5 (18.52%) Unified Communications
10 5 (18.52%) CCNP Voice
10 5 (18.52%) Analytical Skills
11 4 (14.81%) Skype for Business
11 4 (14.81%) Mathematics
11 4 (14.81%) Polycom
11 4 (14.81%) MGCP
11 4 (14.81%) SCCP
11 4 (14.81%) H.323

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) Skype for Business
2 1 (3.70%) MS Exchange
Applications
1 6 (22.22%) MS Excel
2 1 (3.70%) MS Visio
Communications & Networking
1 7 (25.93%) Cisco IPT
1 7 (25.93%) CTI
2 6 (22.22%) IP Telephony
3 5 (18.52%) PBX
3 5 (18.52%) Unified Communications
4 4 (14.81%) H.323
4 4 (14.81%) MGCP
4 4 (14.81%) PSTN
4 4 (14.81%) SCCP
5 2 (7.41%) MPLS
6 1 (3.70%) Cisco IOS
6 1 (3.70%) Converged Networks
6 1 (3.70%) LAN
6 1 (3.70%) RTP
6 1 (3.70%) Symposium
6 1 (3.70%) VoIP
6 1 (3.70%) VPN
6 1 (3.70%) WAN
Database & Business Intelligence
1 2 (7.41%) SQL Server
2 1 (3.70%) Big Data
General
1 3 (11.11%) Telecoms
2 2 (7.41%) Finance
2 2 (7.41%) Financial Institution
3 1 (3.70%) Marketing
Job Titles
1 10 (37.04%) Cisco Engineer
1 10 (37.04%) Consultant
2 6 (22.22%) Cisco Consultant
3 3 (11.11%) Cisco Specialist
3 3 (11.11%) ICM Engineer
4 2 (7.41%) Cisco Voice Specialist
4 2 (7.41%) Project Consultant
4 2 (7.41%) Project Engineer
4 2 (7.41%) Voice Specialist
5 1 (3.70%) Cisco Expert
5 1 (3.70%) Cisco Voice Engineer
5 1 (3.70%) Information Security Consultant
5 1 (3.70%) Network Team Leader
5 1 (3.70%) Senior Information Security Consultant
5 1 (3.70%) Senior IT Consultant
5 1 (3.70%) Senior IT Security Consultant
5 1 (3.70%) Senior Security Consultant
5 1 (3.70%) Test Leader
5 1 (3.70%) Unified Communications Engineer
5 1 (3.70%) Voice Engineer
Libraries, Frameworks & Software Standards
1 10 (37.04%) VXML
2 3 (11.11%) jQuery
3 2 (7.41%) JSON
3 2 (7.41%) REST
3 2 (7.41%) WSDL
3 2 (7.41%) XML
4 1 (3.70%) .NET
4 1 (3.70%) AngularJS
4 1 (3.70%) HTML
4 1 (3.70%) HTML5
4 1 (3.70%) Java EE
4 1 (3.70%) Spring
4 1 (3.70%) WebRTC
Miscellaneous
1 16 (59.26%) IVR
2 5 (18.52%) Analytical Skills
2 5 (18.52%) Computer Science
3 4 (14.81%) Mathematics
4 2 (7.41%) Client/Server
4 2 (7.41%) Hedge funds
5 1 (3.70%) Driving Licence
5 1 (3.70%) e-Health
5 1 (3.70%) Mobile App
5 1 (3.70%) User Experience
Operating Systems
1 1 (3.70%) Android
Processes & Methodologies
1 11 (40.74%) Cisco ICM Scripting
2 10 (37.04%) Presales
3 5 (18.52%) CAD
3 5 (18.52%) Project Management
4 4 (14.81%) ITIL
5 3 (11.11%) Stakeholder Management
6 2 (7.41%) API Development
7 1 (3.70%) Agile Software Development
7 1 (3.70%) Analytics
7 1 (3.70%) Code Coverage
7 1 (3.70%) DevOps
7 1 (3.70%) Incident Management
7 1 (3.70%) Information Assurance
7 1 (3.70%) Information Security
7 1 (3.70%) Mobile Application Development
7 1 (3.70%) Risk Assessment
7 1 (3.70%) Service Delivery
7 1 (3.70%) Software Engineering
7 1 (3.70%) Test Automation
7 1 (3.70%) Waterfall
Programming Languages
1 3 (11.11%) Java
1 3 (11.11%) JavaScript
1 3 (11.11%) SQL
2 2 (7.41%) PHP
3 1 (3.70%) C
3 1 (3.70%) C#
3 1 (3.70%) C++
Qualifications
1 7 (25.93%) Cisco Certification
2 6 (22.22%) CCNP
3 5 (18.52%) CCNP Voice
3 5 (18.52%) Degree
4 1 (3.70%) (ISC)2 CCSP
4 1 (3.70%) CCNA
4 1 (3.70%) CCSP
4 1 (3.70%) CCVP
4 1 (3.70%) CISM
4 1 (3.70%) CISSP
4 1 (3.70%) MBA
4 1 (3.70%) MCP
4 1 (3.70%) MCSE
4 1 (3.70%) Microsoft Certification
4 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 1 (3.70%) ISO/IEC 27001
1 1 (3.70%) PCI DSS
1 1 (3.70%) RMADS
Systems Management
1 23 (85.19%) Cisco UCCE
2 15 (55.56%) Cisco IPCC
3 13 (48.15%) Cisco CUCM
4 7 (25.93%) Cisco UCCX
Vendors
1 27 (100.00%) Cisco
2 7 (25.93%) Microsoft
3 4 (14.81%) Polycom
4 3 (11.11%) Avaya
5 2 (7.41%) Genesys
5 2 (7.41%) Google
6 1 (3.70%) CA
6 1 (3.70%) HP
6 1 (3.70%) NICE Systems
6 1 (3.70%) Nortel
6 1 (3.70%) Remedy
6 1 (3.70%) Siemens
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Salary: £40000 - £50000 per annum + Benefits
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Salary: Excellent - please discuss
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