The first table below looks at the demand for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 873 866 869
Rank change year-on-year
-7 +3
Permanent jobs citing Cisco ICM 8 4 26
As % of all permanent IT jobs located in the UK 0.007% 0.004% 0.022%
As % of the Communications & Networking category 0.039% 0.020% 0.12%
Number of salaries quoted 8 1 18
Average salary £58,750 £52,500 £47,500
Average salary % change year-on-year
+11.90% +10.52%
90% offered a salary of more than £26,100 £52,500 £37,850
10% offered a salary of more than £63,250 £52,500 £80,000
UK excluding London average salary £60,000 £52,500 £45,500
% change year-on-year
+14.28% +15.38%
Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
20468 19663 21122
As % of all permanent IT jobs located in the UK 17.58% 18.14% 17.98%
Number of salaries quoted 16386 15794 17412
Average salary £44,000 £43,500 £42,500
Average salary % change year-on-year
+1.14% +2.35%
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 1 August 2014 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 10 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 7 £60,000 +14.28% 1
West Midlands - 5 £60,000 -
Birmingham - 4 £60,000 -
London -28 1 £42,500 - 1
Rotherham - 1 £27,000 -
South Yorkshire - 1 £27,000 -
Yorkshire - 1 £27,000 -
Northern Ireland - 1 £24,000 -
County Antrim - 1 £24,000 -
Belfast - 1 £24,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 9 (100.00%) Cisco
2 7 (77.78%) Cisco Certification
3 6 (66.67%) H.323
3 6 (66.67%) Cisco UCCE
3 6 (66.67%) Cisco CUCM
3 6 (66.67%) Cisco ICM Scripting
4 5 (55.56%) SAP CRM
4 5 (55.56%) VXML
4 5 (55.56%) Juniper
4 5 (55.56%) MPLS
4 5 (55.56%) CCNP
4 5 (55.56%) CCIP
4 5 (55.56%) SAP
4 5 (55.56%) CRM
5 4 (44.44%) Quality Management
5 4 (44.44%) Degree
5 4 (44.44%) Verint
6 2 (22.22%) Asterisk PBX
6 2 (22.22%) Firewall
6 2 (22.22%) CCNA
6 2 (22.22%) Active Directory
6 2 (22.22%) PBX
6 2 (22.22%) VoIP
7 1 (11.11%) WAN
7 1 (11.11%) SMTP
7 1 (11.11%) SNMP
7 1 (11.11%) VPN
7 1 (11.11%) HP
7 1 (11.11%) E-Commerce
7 1 (11.11%) GSM

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 1 (11.11%) MS Excel
Business Applications
1 5 (55.56%) SAP CRM
Communications & Networking
1 6 (66.67%) H.323
2 5 (55.56%) MPLS
3 2 (22.22%) Asterisk PBX
3 2 (22.22%) Firewall
3 2 (22.22%) PBX
3 2 (22.22%) VoIP
4 1 (11.11%) WAN
4 1 (11.11%) SMTP
4 1 (11.11%) SNMP
4 1 (11.11%) VPN
4 1 (11.11%) GSM
4 1 (11.11%) LAN
4 1 (11.11%) VRRP
4 1 (11.11%) OSPF
4 1 (11.11%) BGP
4 1 (11.11%) MGCP
4 1 (11.11%) CTI
4 1 (11.11%) Internet
4 1 (11.11%) Wireless
4 1 (11.11%) IPsec
General
1 1 (11.11%) Telecoms
1 1 (11.11%) Finance
Job Titles
1 4 (44.44%) Cisco Specialist
2 1 (11.11%) Consultant
2 1 (11.11%) Network Engineer
2 1 (11.11%) Telephony Engineer
2 1 (11.11%) Cisco Network Engineer
Libraries, Frameworks & Software Standards
1 5 (55.56%) VXML
Miscellaneous
1 1 (11.11%) IVR
Operating Systems
1 1 (11.11%) Windows
1 1 (11.11%) Linux
1 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 6 (66.67%) Cisco ICM Scripting
2 5 (55.56%) CRM
3 4 (44.44%) Quality Management
4 1 (11.11%) E-Commerce
4 1 (11.11%) Process Management
4 1 (11.11%) Project Management
4 1 (11.11%) Risk Analysis
Qualifications
1 7 (77.78%) Cisco Certification
2 5 (55.56%) CCNP
2 5 (55.56%) CCIP
3 4 (44.44%) Degree
4 2 (22.22%) CCNA
System Software
1 2 (22.22%) Active Directory
Systems Management
1 6 (66.67%) Cisco UCCE
1 6 (66.67%) Cisco CUCM
2 1 (11.11%) FortiGate
Vendors
1 9 (100.00%) Cisco
2 5 (55.56%) Juniper
2 5 (55.56%) SAP
3 4 (44.44%) Verint
4 1 (11.11%) HP
4 1 (11.11%) Avaya
4 1 (11.11%) Salesforce.com