The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Cisco Unified Intelligent Contact Management Enterprise
UK
Rank 845 887 948
Rank change year-on-year
+42 +61
Permanent jobs citing Cisco ICM 7 38 9
As % of all permanent IT jobs located in the UK 0.008% 0.039% 0.009%
As % of the Communications & Networking category 0.050% 0.23% 0.048%
Number of salaries quoted 6 24 7
Median salary £65,250 £61,000 £45,000
Median salary % change year-on-year
+6.96% +35.55%
90% offered a salary of more than £40,000 £45,000 £39,000
10% offered a salary of more than £80,000 £75,000 £55,900
UK excluding London median salary £45,000 £57,500 £45,000
% change year-on-year
-21.73% +27.77%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
14141 16414 18857
As % of all permanent IT jobs located in the UK 16.80% 16.70% 18.03%
Number of salaries quoted 11489 13634 15290
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London median salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Cisco ICM
Jobs Demand Trend

The demand trend of job ads citing Cisco ICM as a proportion of all IT jobs with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Salary Histogram

This chart provides a salary histogram for IT jobs citing Cisco ICM over the 3 months to 16 January 2017 within the UK.

Cisco ICM Salary Histogram in the UK

Cisco ICM
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 7 £65,250 +6.96% 1
London +70 3 £80,000 +31.14% 1
Manchester - 2 £47,750 -
North West - 2 £47,750 -
South East +48 1 £35,000 -53.33%
East of England +14 1 - -
Worthing - 1 £35,000 -
Essex - 1 - -
West Sussex - 1 £35,000 -
Brentwood - 1 - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 16 January 2017, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 18 (100.00%) Cisco
2 16 (88.89%) Cisco UCCE
3 7 (38.89%) Cisco ICM Scripting
3 7 (38.89%) IVR
4 6 (33.33%) Cisco IPCC
4 6 (33.33%) CAD
5 5 (27.78%) Telecoms
5 5 (27.78%) Cisco CUCM
6 4 (22.22%) CCNA
6 4 (22.22%) Cisco Certification
7 3 (16.67%) SLA
7 3 (16.67%) CCNP
7 3 (16.67%) CTI
7 3 (16.67%) IP Telephony
7 3 (16.67%) Cisco UCCX
7 3 (16.67%) Campaign Management
7 3 (16.67%) Presales
7 3 (16.67%) Cisco IPT
7 3 (16.67%) QA
7 3 (16.67%) PCI DSS
8 2 (11.11%) VXML
8 2 (11.11%) Project Management
8 2 (11.11%) Workflow
8 2 (11.11%) VoIP
8 2 (11.11%) LAN
8 2 (11.11%) Java
8 2 (11.11%) SQL
9 1 (5.56%) VB
9 1 (5.56%) VB.NET
9 1 (5.56%) .NET

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) IIS
Applications
1 1 (5.56%) MS Excel
1 1 (5.56%) MS PowerPoint
Communications & Networking
1 3 (16.67%) Cisco IPT
1 3 (16.67%) CTI
1 3 (16.67%) IP Telephony
2 2 (11.11%) LAN
2 2 (11.11%) VoIP
3 1 (5.56%) Cisco IOS
3 1 (5.56%) FTP
3 1 (5.56%) PBX
3 1 (5.56%) Symposium
3 1 (5.56%) WAN
Database & Business Intelligence
1 1 (5.56%) SQL Server
1 1 (5.56%) SQL Server Integration Services
Development Applications
1 1 (5.56%) Subversion
1 1 (5.56%) Team Foundation Server
1 1 (5.56%) Visual Studio
General
1 5 (27.78%) Telecoms
2 1 (5.56%) Finance
2 1 (5.56%) Financial Institution
Job Titles
1 13 (72.22%) Cisco Engineer
2 6 (33.33%) Cisco Consultant
2 6 (33.33%) Consultant
3 5 (27.78%) ICM Engineer
4 3 (16.67%) Cisco Voice Engineer
4 3 (16.67%) Voice Engineer
5 2 (11.11%) Support Engineer
6 1 (5.56%) Cisco Expert
6 1 (5.56%) Cisco Specialist
6 1 (5.56%) Cisco Support
6 1 (5.56%) Cisco Support Engineer
6 1 (5.56%) Development Specialist
6 1 (5.56%) Network Manager
6 1 (5.56%) Project Engineer
6 1 (5.56%) Team Leader
6 1 (5.56%) Telephony Engineer
6 1 (5.56%) Test Leader
6 1 (5.56%) Test Manager
6 1 (5.56%) Test Team Leader
6 1 (5.56%) Voice Specialist
Libraries, Frameworks & Software Standards
1 2 (11.11%) VXML
2 1 (5.56%) .NET
2 1 (5.56%) ASP.NET
2 1 (5.56%) CSS
2 1 (5.56%) HTML
2 1 (5.56%) jQuery
2 1 (5.56%) LINQ to SQL
2 1 (5.56%) MSMQ
2 1 (5.56%) NHibernate
2 1 (5.56%) WinForms
2 1 (5.56%) XML
2 1 (5.56%) XSL
Miscellaneous
1 7 (38.89%) IVR
2 1 (5.56%) Analytical Skills
2 1 (5.56%) Hedge funds
Operating Systems
1 1 (5.56%) Windows
1 1 (5.56%) Windows Server
1 1 (5.56%) Windows Server 2003
1 1 (5.56%) Windows Server 2008
Processes & Methodologies
1 7 (38.89%) Cisco ICM Scripting
2 6 (33.33%) CAD
3 3 (16.67%) Campaign Management
3 3 (16.67%) Presales
4 2 (11.11%) Project Management
4 2 (11.11%) Workflow
5 1 (5.56%) Change Control
5 1 (5.56%) Change Management
5 1 (5.56%) Functional Testing
5 1 (5.56%) MVC
5 1 (5.56%) Performance Improvement
5 1 (5.56%) Stakeholder Management
Programming Languages
1 2 (11.11%) Java
1 2 (11.11%) SQL
2 1 (5.56%) C#
2 1 (5.56%) PowerShell
2 1 (5.56%) Tcl
2 1 (5.56%) VB
2 1 (5.56%) VB.NET
2 1 (5.56%) VB6
2 1 (5.56%) XPath
Qualifications
1 4 (22.22%) CCNA
1 4 (22.22%) Cisco Certification
2 3 (16.67%) CCNP
3 1 (5.56%) MCP
3 1 (5.56%) MCSE
3 1 (5.56%) Microsoft Certification
3 1 (5.56%) Security Cleared
Quality Assurance & Compliance
1 3 (16.67%) PCI DSS
1 3 (16.67%) QA
1 3 (16.67%) SLA
System Software
1 1 (5.56%) Active Directory
Systems Management
1 16 (88.89%) Cisco UCCE
2 6 (33.33%) Cisco IPCC
3 5 (27.78%) Cisco CUCM
4 3 (16.67%) Cisco UCCX
Vendors
1 18 (100.00%) Cisco
2 1 (5.56%) Avaya
2 1 (5.56%) BT
2 1 (5.56%) Genesys
2 1 (5.56%) HP
2 1 (5.56%) Microsoft
2 1 (5.56%) NICE Systems
2 1 (5.56%) Nortel
2 1 (5.56%) Siemens
2 1 (5.56%) Verint
London
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Salary: c£80,000 plus bonus and benefits
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