The table below looks at the statistics for Cisco ICM skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 899 859 890
Rank change year-on-year
-40 +31
Permanent jobs citing Cisco ICM 5 47 21
As % of all permanent IT jobs located in the UK 0.004% 0.043% 0.018%
As % of the Communications & Networking category 0.025% 0.25% 0.092%
Number of salaries quoted 4 36 20
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £41,500 £42,500 £28,050
10% offered a salary of more than £46,050 £80,000 £62,750
UK excluding London average salary £45,000 £42,500 £35,000
% change year-on-year
+5.88% +21.42%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
20011 18888 22906
As % of all permanent IT jobs located in the UK 17.77% 17.22% 19.74%
Number of salaries quoted 16163 14852 19064
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £64,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM within the UK.

Cisco ICM Salary Trend in the UK

Cisco ICM
Top 6 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +10 5 £45,000 -40.00% 2
South East -3 5 £45,000 -40.00% 2
England -36 5 £45,000 +5.88% 11
Bracknell -14 2 £45,000 -40.00% 1
Reading -2 1 £46,500 -
Newbury - 1 £40,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 17 December 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 16 (100.00%) Cisco
2 11 (68.75%) Cisco ICM Scripting
3 10 (62.50%) H.323
3 10 (62.50%) Cisco CUCM
4 9 (56.25%) Cisco UCCE
5 8 (50.00%) VXML
6 7 (43.75%) SQL
6 7 (43.75%) VoIP
7 6 (37.50%) SQL Server
7 6 (37.50%) PBX
7 6 (37.50%) MGCP
7 6 (37.50%) WFM
8 5 (31.25%) RIP
8 5 (31.25%) SLA
8 5 (31.25%) Cisco Certification
8 5 (31.25%) Avaya
8 5 (31.25%) CAD
8 5 (31.25%) EIGRP
8 5 (31.25%) Telecoms
8 5 (31.25%) Contact Management
8 5 (31.25%) CMS
8 5 (31.25%) Resource Management
8 5 (31.25%) Video Conferencing
9 4 (25.00%) Genesys
9 4 (25.00%) Degree
9 4 (25.00%) Verint
10 3 (18.75%) SAP
10 3 (18.75%) CRM
10 3 (18.75%) Sun
10 3 (18.75%) CCNP

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 17 December 2014, IT jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 5 (31.25%) CMS
2 1 (6.25%) MS Exchange
Applications
1 1 (6.25%) MS Excel
Business Applications
1 3 (18.75%) Nortel Periphonics
1 3 (18.75%) SAP CRM
Communications & Networking
1 10 (62.50%) H.323
2 7 (43.75%) VoIP
3 6 (37.50%) PBX
3 6 (37.50%) MGCP
4 5 (31.25%) EIGRP
4 5 (31.25%) RIP
5 3 (18.75%) MPLS
6 2 (12.50%) LAN
6 2 (12.50%) TCP/IP
6 2 (12.50%) Firewall
6 2 (12.50%) Cisco ASA
7 1 (6.25%) Asterisk PBX
7 1 (6.25%) HSRP
7 1 (6.25%) GGSN
7 1 (6.25%) Wireshark
7 1 (6.25%) Cisco IPT
7 1 (6.25%) IP Telephony
7 1 (6.25%) Wireless
7 1 (6.25%) Frame Relay
7 1 (6.25%) IPsec
Database & Business Intelligence
1 6 (37.50%) SQL Server
2 1 (6.25%) MS Access
General
1 5 (31.25%) Telecoms
2 3 (18.75%) Legal
Job Titles
1 6 (37.50%) Telephony Engineer
2 2 (12.50%) Support Engineer
2 2 (12.50%) Cisco Specialist
3 1 (6.25%) 2nd Line Support Engineer
3 1 (6.25%) Test Leader
3 1 (6.25%) Voice Support Engineer
3 1 (6.25%) Voice Engineer
3 1 (6.25%) Cisco Network Engineer
3 1 (6.25%) 2nd Line Support
3 1 (6.25%) Consultant
3 1 (6.25%) Network Engineer
Libraries, Frameworks & Software Standards
1 8 (50.00%) VXML
2 1 (6.25%) XMPP
2 1 (6.25%) HTML
Miscellaneous
1 5 (31.25%) Video Conferencing
2 3 (18.75%) Analytical Skills
3 2 (12.50%) IVR
4 1 (6.25%) Performance Metrics
4 1 (6.25%) Data Protection Act
Operating Systems
1 1 (6.25%) Windows Server 2008
1 1 (6.25%) Windows
1 1 (6.25%) Linux
Processes & Methodologies
1 11 (68.75%) Cisco ICM Scripting
2 6 (37.50%) WFM
3 5 (31.25%) Resource Management
3 5 (31.25%) CAD
3 5 (31.25%) Contact Management
4 3 (18.75%) Quality Management
4 3 (18.75%) CRM
5 1 (6.25%) Root Cause Analysis
5 1 (6.25%) Risk Analysis
5 1 (6.25%) Performance Testing
5 1 (6.25%) Stress Testing
5 1 (6.25%) Integration Testing
5 1 (6.25%) Data Protection
5 1 (6.25%) Workforce Management Optimization
5 1 (6.25%) Supplier Management
5 1 (6.25%) Stakeholder Management
5 1 (6.25%) Project Management
5 1 (6.25%) E-Commerce
Programming Languages
1 7 (43.75%) SQL
2 1 (6.25%) VBScript
2 1 (6.25%) VB
2 1 (6.25%) C
Qualifications
1 5 (31.25%) Cisco Certification
2 4 (25.00%) Degree
3 3 (18.75%) CCNP
3 3 (18.75%) CCIP
4 2 (12.50%) CCNA
5 1 (6.25%) ISTQB Foundation Certification
5 1 (6.25%) SC Cleared
5 1 (6.25%) Security Cleared
5 1 (6.25%) ISTQB
Quality Assurance & Compliance
1 5 (31.25%) SLA
2 1 (6.25%) QA
System Software
1 2 (12.50%) Active Directory
Systems Management
1 10 (62.50%) Cisco CUCM
2 9 (56.25%) Cisco UCCE
3 3 (18.75%) Cisco IPCC
4 1 (6.25%) HP Quality Center
4 1 (6.25%) FortiGate
Vendors
1 16 (100.00%) Cisco
2 5 (31.25%) Avaya
3 4 (25.00%) Genesys
3 4 (25.00%) Verint
4 3 (18.75%) Nortel
4 3 (18.75%) Juniper
4 3 (18.75%) Sun
4 3 (18.75%) SAP
5 1 (6.25%) Panasonic
5 1 (6.25%) Mitel
5 1 (6.25%) HP
5 1 (6.25%) Empirix
Bracknell
Streamline Connections
Salary: £4000 - £5000 per annum
Posted: 6 days ago