The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Watford region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 59 69 -
Rank change year-on-year
+10 -
Permanent jobs requiring a 1st Line Support 1 1 0
As % of all permanent IT jobs located in Watford 0.18% 0.19% -
As % of the Job Titles category 0.18% 0.20% -
Number of salaries quoted 1 1 0
Average salary £18,000 £24,000 -
Average salary % change year-on-year
-25.00% -
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
Hertfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Watford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Watford
Permanent IT job ads with a match in the
Job Titles category
546 502 427
As % of all permanent IT jobs located in Watford 97.15% 96.91% 99.07%
Number of salaries quoted 484 367 324
Average salary £45,000 £45,000 £38,000
Average salary % change year-on-year
- +18.42%
90% offered a salary of more than £32,500 £30,000 £24,500
10% offered a salary of more than £62,500 £52,500 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Watford

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Watford region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Watford

1st Line Support
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Watford region.

1st Line Support Salary Trend in Watford

1st Line Support
Top 30 Related IT Skills in Watford

For the 6 months to 12 February 2016, IT jobs across the Watford region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 5 (100.00%) Microsoft
2 4 (80.00%) Active Directory
2 4 (80.00%) MS Excel
3 3 (60.00%) MS Office
3 3 (60.00%) Windows
3 3 (60.00%) Cisco
4 2 (40.00%) TCP/IP
4 2 (40.00%) MS Exchange
4 2 (40.00%) VoIP
4 2 (40.00%) ITIL
4 2 (40.00%) VMware
4 2 (40.00%) Citrix
5 1 (20.00%) Exchange Server 2010
5 1 (20.00%) Office 365
5 1 (20.00%) Windows 8
5 1 (20.00%) Exchange Server 2013
5 1 (20.00%) ITIL Foundation Certificate
5 1 (20.00%) Analytical Skills
5 1 (20.00%) Patch Management
5 1 (20.00%) Hyper-V
5 1 (20.00%) XenApp
5 1 (20.00%) XenDesktop
5 1 (20.00%) Windows 7
5 1 (20.00%) Service Management
5 1 (20.00%) Firewall
5 1 (20.00%) Wireless
5 1 (20.00%) Avaya
5 1 (20.00%) Juniper
5 1 (20.00%) SAN
5 1 (20.00%) Mac OS X

1st Line Support
Top Related IT Skills in Watford by Category

For the 6 months to 12 February 2016, IT jobs across the Watford region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (40.00%) MS Exchange
2 1 (20.00%) BizTalk Server
2 1 (20.00%) Exchange Server 2010
2 1 (20.00%) Exchange Server 2013
2 1 (20.00%) SharePoint
Applications
1 4 (80.00%) MS Excel
2 3 (60.00%) MS Office
Business Applications
1 1 (20.00%) Dynamics AX
1 1 (20.00%) Dynamics CRM
1 1 (20.00%) Dynamics NAV
Cloud Services
1 1 (20.00%) Office 365
Communications & Networking
1 2 (40.00%) TCP/IP
1 2 (40.00%) VoIP
2 1 (20.00%) Cisco IOS
2 1 (20.00%) DHCP
2 1 (20.00%) DNS
2 1 (20.00%) Firewall
2 1 (20.00%) LAN
2 1 (20.00%) MPLS
2 1 (20.00%) SAN
2 1 (20.00%) VPN
2 1 (20.00%) WAN
2 1 (20.00%) Wireless
Database & Business Intelligence
1 1 (20.00%) SQL Server
General
1 1 (20.00%) Retail
Miscellaneous
1 1 (20.00%) Analytical Skills
Operating Systems
1 3 (60.00%) Windows
2 1 (20.00%) Mac OS X
2 1 (20.00%) Windows 7
2 1 (20.00%) Windows 8
2 1 (20.00%) Windows XP
Processes & Methodologies
1 2 (40.00%) ITIL
2 1 (20.00%) CRM
2 1 (20.00%) ERP
2 1 (20.00%) Patch Management
2 1 (20.00%) Service Management
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 1 (20.00%) ITIL Foundation Certificate
1 1 (20.00%) MCP
System Software
1 4 (80.00%) Active Directory
2 1 (20.00%) Hyper-V
2 1 (20.00%) VMware ESX
2 1 (20.00%) VMware Infrastructure
2 1 (20.00%) XenApp
2 1 (20.00%) XenDesktop
Systems Management
1 1 (20.00%) WSUS
Vendors
1 5 (100.00%) Microsoft
2 3 (60.00%) Cisco
3 2 (40.00%) Citrix
3 2 (40.00%) VMware
4 1 (20.00%) Apple
4 1 (20.00%) Avaya
4 1 (20.00%) CheckPoint
4 1 (20.00%) Juniper