The statistics below represent IT jobs advertised across the Hertfordshire region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
First Line Support
East of England / Hertfordshire
Rank 119 133 137
Rank change year-on-year
+14 +4
Permanent jobs requiring a 1st Line Support 23 20 22
As % of all permanent IT jobs located in Hertfordshire 1.02% 0.78% 0.95%
As % of the Job Titles category 1.05% 0.81% 0.98%
Number of salaries quoted 23 20 21
Median salary £21,000 £23,000 £17,500
Median salary % change year-on-year
-8.69% +31.42%
90% offered a salary of more than £17,300 £17,950 £16,000
10% offered a salary of more than £25,000 £27,600 £23,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2183 2478 2249
As % of all permanent IT jobs located in Hertfordshire 96.81% 96.20% 96.69%
Number of salaries quoted 1851 2036 1806
Median salary £45,000 £44,000 £45,000
Median salary % change year-on-year
+2.27% -2.22%
90% offered a salary of more than £24,500 £27,500 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +6 6 £23,000 +27.77%
Potters Bar - 5 £21,000 -
Hatfield - 3 £18,500 -
Hemel Hempstead - 2 £16,000 -
Cheshunt - 2 £20,000 -
Hoddesdon -9 1 £21,500 -6.52%
Borehamwood - 1 £25,000 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 27 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 27 (67.50%) Windows
2 24 (60.00%) Active Directory
3 17 (42.50%) Windows 7
3 17 (42.50%) Microsoft
4 15 (37.50%) MS Office
5 11 (27.50%) ITIL
5 11 (27.50%) MS Excel
6 10 (25.00%) Office 365
7 8 (20.00%) Firewall
8 7 (17.50%) Windows Server
8 7 (17.50%) VMware
8 7 (17.50%) DHCP
8 7 (17.50%) TCP/IP
8 7 (17.50%) DNS
9 6 (15.00%) WAN
9 6 (15.00%) Handset
10 5 (12.50%) Case Management
10 5 (12.50%) Ticket Management
10 5 (12.50%) Windows 10
10 5 (12.50%) Remote Desktop
10 5 (12.50%) Document Management
10 5 (12.50%) Windows Server 2008
10 5 (12.50%) Red Hat Enterprise Linux
10 5 (12.50%) VMware Infrastructure
10 5 (12.50%) Windows Server 2012
10 5 (12.50%) Mentoring
10 5 (12.50%) Data Centre
10 5 (12.50%) Service Delivery
10 5 (12.50%) VMware Workstation
10 5 (12.50%) Information Security

1st Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) MS Exchange
1 2 (5.00%) SharePoint
Applications
1 15 (37.50%) MS Office
2 11 (27.50%) MS Excel
Business Applications
1 1 (2.50%) Dynamics CRM
Cloud Services
1 10 (25.00%) Office 365
2 2 (5.00%) Cloud Computing
Communications & Networking
1 8 (20.00%) Firewall
2 7 (17.50%) DHCP
2 7 (17.50%) DNS
2 7 (17.50%) TCP/IP
3 6 (15.00%) WAN
4 5 (12.50%) Remote Desktop
4 5 (12.50%) VPN
5 3 (7.50%) Wireless
6 1 (2.50%) Cisco ASA
6 1 (2.50%) Cisco Nexus
6 1 (2.50%) LAN
Database & Business Intelligence
1 1 (2.50%) SQL Server
General
1 1 (2.50%) Advertising
1 1 (2.50%) Back Office
1 1 (2.50%) Telecoms
Miscellaneous
1 6 (15.00%) Handset
2 5 (12.50%) Data Centre
3 2 (5.00%) Driving Licence
3 2 (5.00%) iPad
3 2 (5.00%) Smartphone
4 1 (2.50%) Fat Client
4 1 (2.50%) Thin Client
Operating Systems
1 27 (67.50%) Windows
2 17 (42.50%) Windows 7
3 7 (17.50%) Windows Server
4 5 (12.50%) Linux
4 5 (12.50%) Red Hat Enterprise Linux
4 5 (12.50%) Windows 10
4 5 (12.50%) Windows Server 2008
4 5 (12.50%) Windows Server 2012
5 3 (7.50%) Windows 8
5 3 (7.50%) Windows XP
Processes & Methodologies
1 11 (27.50%) ITIL
2 5 (12.50%) Case Management
2 5 (12.50%) Document Management
2 5 (12.50%) Information Security
2 5 (12.50%) Mentoring
2 5 (12.50%) Service Delivery
2 5 (12.50%) Ticket Management
3 4 (10.00%) Stakeholder Management
4 1 (2.50%) CRM
4 1 (2.50%) Incident Management
Programming Languages
1 5 (12.50%) SQL
2 1 (2.50%) Java
2 1 (2.50%) PHP
Qualifications
1 3 (7.50%) CCNA
1 3 (7.50%) Cisco Certification
1 3 (7.50%) MCSA
1 3 (7.50%) MCSE
1 3 (7.50%) Microsoft Certification
2 2 (5.00%) CCNP
2 2 (5.00%) MCP
2 2 (5.00%) Network+ Certification
2 2 (5.00%) SC Cleared
2 2 (5.00%) Security Cleared
Quality Assurance & Compliance
1 1 (2.50%) SLA
System Software
1 24 (60.00%) Active Directory
2 5 (12.50%) Terminal Services
2 5 (12.50%) VMware Infrastructure
2 5 (12.50%) VMware Workstation
Vendors
1 17 (42.50%) Microsoft
2 7 (17.50%) VMware
3 4 (10.00%) Citrix
4 2 (5.00%) Cisco
5 1 (2.50%) Juniper
5 1 (2.50%) Meraki
Hertfordshire
Oscar
Salary: £18000 - £25000 per annum + Benefits
Posted: 3 days ago