The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 130 138 144
Rank change year-on-year
+8 +6
Permanent jobs requiring a 1st Line Support 21 10 4
As % of all permanent IT jobs located in Hertfordshire 0.94% 0.40% 0.16%
As % of the Job Titles category 0.98% 0.41% 0.17%
Number of salaries quoted 16 10 4
Average salary £21,000 £18,000 £24,750
Average salary % change year-on-year
+16.66% -27.27%
90% offered a salary of more than £20,250 £16,500 £20,500
10% offered a salary of more than £23,000 £25,000 £29,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2145 2411 2324
As % of all permanent IT jobs located in Hertfordshire 95.55% 95.52% 94.63%
Number of salaries quoted 1721 1951 1897
Average salary £45,000 £41,000 £42,500
Average salary % change year-on-year
+9.75% -3.52%
90% offered a salary of more than £26,000 £27,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +15 6 £26,000 +44.44% 1
Hemel Hempstead -12 5 £21,000 +23.52%
Stevenage - 3 £20,500 -
Hoddesdon - 1 £20,000 -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 22 May 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 30 (69.77%) Windows
2 19 (44.19%) Microsoft
3 17 (39.53%) Active Directory
3 17 (39.53%) MS Office
4 14 (32.56%) MS Excel
5 12 (27.91%) Windows Server 2008
6 10 (23.26%) WAN
6 10 (23.26%) Office 365
6 10 (23.26%) Windows Server 2012
7 9 (20.93%) Linux
8 8 (18.60%) ITIL
8 8 (18.60%) TCP/IP
8 8 (18.60%) VPN
9 7 (16.28%) VMware
9 7 (16.28%) Windows Server 2003
9 7 (16.28%) SLA
9 7 (16.28%) MS Exchange
10 6 (13.95%) DHCP
10 6 (13.95%) Terminal Services
10 6 (13.95%) DNS
10 6 (13.95%) Cloud Computing
10 6 (13.95%) Windows 7
10 6 (13.95%) Amazon AWS
10 6 (13.95%) vSphere
10 6 (13.95%) VMware Infrastructure
10 6 (13.95%) Red Hat Enterprise Linux
10 6 (13.95%) VMware Workstation
10 6 (13.95%) Information Security
10 6 (13.95%) Handset
10 6 (13.95%) Mentoring

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 22 May 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (16.28%) MS Exchange
2 4 (9.30%) SharePoint
3 1 (2.33%) Exchange Server 2003
3 1 (2.33%) IBM Notes
3 1 (2.33%) Exchange Server 2010
Applications
1 17 (39.53%) MS Office
2 14 (32.56%) MS Excel
3 2 (4.65%) MS PowerPoint
Cloud Services
1 10 (23.26%) Office 365
2 6 (13.95%) Cloud Computing
2 6 (13.95%) Amazon AWS
Communications & Networking
1 10 (23.26%) WAN
2 8 (18.60%) TCP/IP
2 8 (18.60%) VPN
3 6 (13.95%) DHCP
3 6 (13.95%) DNS
4 4 (9.30%) VoIP
5 3 (6.98%) LAN
6 1 (2.33%) Firewall
Database & Business Intelligence
1 3 (6.98%) MySQL
General
1 1 (2.33%) Games
1 1 (2.33%) Publishing
Miscellaneous
1 6 (13.95%) Handset
2 5 (11.63%) Mathematics
3 3 (6.98%) Raspberry Pi
4 1 (2.33%) Analytical Skills
Operating Systems
1 30 (69.77%) Windows
2 12 (27.91%) Windows Server 2008
3 10 (23.26%) Windows Server 2012
4 9 (20.93%) Linux
5 7 (16.28%) Windows Server 2003
6 6 (13.95%) Windows 7
6 6 (13.95%) Red Hat Enterprise Linux
7 4 (9.30%) Windows XP
8 3 (6.98%) UNIX
9 2 (4.65%) Windows 8
10 1 (2.33%) Windows Vista
Processes & Methodologies
1 8 (18.60%) ITIL
2 6 (13.95%) Information Security
2 6 (13.95%) Mentoring
3 1 (2.33%) Time Management
3 1 (2.33%) Data Entry
3 1 (2.33%) Network Management
3 1 (2.33%) Service Delivery
Programming Languages
1 5 (11.63%) C
1 5 (11.63%) SQL
Qualifications
1 4 (9.30%) MCP
1 4 (9.30%) MCSA
1 4 (9.30%) Microsoft Certification
2 2 (4.65%) ITIL Foundation Certificate
2 2 (4.65%) Degree
Quality Assurance & Compliance
1 7 (16.28%) SLA
System Software
1 17 (39.53%) Active Directory
2 6 (13.95%) Terminal Services
2 6 (13.95%) vSphere
2 6 (13.95%) VMware Infrastructure
2 6 (13.95%) VMware Workstation
2 6 (13.95%) VMware ESXi
3 4 (9.30%) Hyper-V
Vendors
1 19 (44.19%) Microsoft
2 7 (16.28%) VMware
3 2 (4.65%) Citrix
4 1 (2.33%) Avaya
4 1 (2.33%) Lotus