The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 142 127 118
Rank change year-on-year
-15 -9
Permanent jobs requiring a 1st Line Support 8 20 14
As % of all permanent IT jobs located in Hertfordshire 0.33% 0.85% 0.69%
As % of the Job Titles category 0.35% 0.88% 0.73%
Number of salaries quoted 8 20 13
Average salary £21,750 £18,000 £16,500
Average salary % change year-on-year
+20.83% +9.09%
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2269 2272 1926
As % of all permanent IT jobs located in Hertfordshire 94.19% 97.09% 95.21%
Number of salaries quoted 1957 1869 1579
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £26,500 £26,500 £23,500
10% offered a salary of more than £65,000 £62,500 £66,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +3 2 £25,000 +51.51%
St Albans - 2 £21,000 -
Hemel Hempstead +5 1 £19,000 +11.76%
Letchworth 0 1 £22,500 +32.35% 1
Watford -7 1 £22,500 +2.27% 2
Welwyn Garden City - 1 £20,000 - 1
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 3 September 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 19 (65.52%) Windows
1 19 (65.52%) Microsoft
2 16 (55.17%) Active Directory
3 15 (51.72%) MS Excel
3 15 (51.72%) MS Office
4 12 (41.38%) ITIL
5 8 (27.59%) VMware
5 8 (27.59%) Windows Server 2008
6 7 (24.14%) Red Hat Enterprise Linux
6 7 (24.14%) Cloud Computing
6 7 (24.14%) Handset
6 7 (24.14%) VMware Workstation
6 7 (24.14%) Information Security
6 7 (24.14%) Terminal Services
6 7 (24.14%) Windows Server 2003
6 7 (24.14%) MS Exchange
6 7 (24.14%) Linux
6 7 (24.14%) DHCP
6 7 (24.14%) TCP/IP
6 7 (24.14%) VPN
6 7 (24.14%) DNS
6 7 (24.14%) Amazon AWS
6 7 (24.14%) vSphere
6 7 (24.14%) VMware ESXi
6 7 (24.14%) Office 365
6 7 (24.14%) VMware Infrastructure
6 7 (24.14%) Windows Server 2012
6 7 (24.14%) Mentoring
6 7 (24.14%) Data Centre
7 6 (20.69%) Windows 7

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 3 September 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (24.14%) MS Exchange
Applications
1 15 (51.72%) MS Office
1 15 (51.72%) MS Excel
2 2 (6.90%) MS PowerPoint
Cloud Services
1 7 (24.14%) Cloud Computing
1 7 (24.14%) Amazon AWS
1 7 (24.14%) Office 365
Communications & Networking
1 7 (24.14%) DHCP
1 7 (24.14%) TCP/IP
1 7 (24.14%) VPN
1 7 (24.14%) DNS
2 4 (13.79%) WAN
3 2 (6.90%) Broadband
4 1 (3.45%) IP Telephony
Database & Business Intelligence
1 2 (6.90%) Relational Database
General
1 1 (3.45%) Games
1 1 (3.45%) Retail
Miscellaneous
1 7 (24.14%) Handset
1 7 (24.14%) Data Centre
2 6 (20.69%) Mathematics
3 2 (6.90%) Analytical Skills
Operating Systems
1 19 (65.52%) Windows
2 8 (27.59%) Windows Server 2008
3 7 (24.14%) Red Hat Enterprise Linux
3 7 (24.14%) Linux
3 7 (24.14%) Windows Server 2003
3 7 (24.14%) Windows Server 2012
4 6 (20.69%) Windows 7
5 1 (3.45%) Windows 8
Processes & Methodologies
1 12 (41.38%) ITIL
2 7 (24.14%) Information Security
2 7 (24.14%) Mentoring
3 2 (6.90%) Service Management
4 1 (3.45%) Logistics
4 1 (3.45%) Data Entry
Programming Languages
1 6 (20.69%) C
2 2 (6.90%) SQL
Qualifications
1 3 (10.34%) MCP
2 2 (6.90%) ITIL Foundation Certificate
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) MOS
3 1 (3.45%) Degree
Quality Assurance & Compliance
1 3 (10.34%) SLA
System Software
1 16 (55.17%) Active Directory
2 7 (24.14%) Terminal Services
2 7 (24.14%) VMware Workstation
2 7 (24.14%) VMware Infrastructure
2 7 (24.14%) vSphere
2 7 (24.14%) VMware ESXi
Vendors
1 19 (65.52%) Microsoft
2 8 (27.59%) VMware
3 3 (10.34%) Citrix
4 1 (3.45%) Avaya
4 1 (3.45%) Remedy
4 1 (3.45%) ServiceNow
4 1 (3.45%) Cisco
Welwyn Garden City, Hertfordshire
Coal IT Services
Salary: From £18,000 to £22,000 per annum + benefits + excellent career progre
Posted: 20 hours ago
Watford, Hertfordshire
Talent International
Salary: £35000 - £50000 per annum + BONUS & BENEFITS & PENSION
Posted: Yesterday
Watford, Hertfordshire
Talent International
Salary: £35000 - £50000 per annum + BONUS & BENEFITS & PENSION
Posted: Yesterday
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 9 days ago