The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 127 127 131
Rank change year-on-year
0 +4
Permanent jobs requiring a 1st Line Support 18 19 4
As % of all permanent IT jobs located in Hertfordshire 0.83% 0.95% 0.20%
As % of the Job Titles category 0.85% 0.99% 0.20%
Number of salaries quoted 18 18 4
Average salary £23,000 £17,000 £19,000
Average salary % change year-on-year
+35.29% -10.52%
90% offered a salary of more than £17,850 £16,000 £16,500
10% offered a salary of more than £27,800 £23,000 £23,400
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2119 1926 1992
As % of all permanent IT jobs located in Hertfordshire 97.38% 96.78% 97.36%
Number of salaries quoted 1810 1540 1508
Average salary £45,000 £45,000 £39,500
Average salary % change year-on-year
- +13.92%
90% offered a salary of more than £28,500 £26,000 £25,000
10% offered a salary of more than £65,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hoddesdon - 10 £23,000 - 1
St Albans - 3 £17,500 -
Letchworth -13 2 £27,500 +61.76% 1
Welwyn Garden City - 2 £28,500 -
Watford +11 1 £18,000 -25.00%
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 13 February 2016, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (66.67%) Windows
1 22 (66.67%) Active Directory
2 20 (60.61%) MS Office
3 15 (45.45%) Windows XP
3 15 (45.45%) Windows 7
4 13 (39.39%) ITIL
5 12 (36.36%) Microsoft
6 11 (33.33%) WAN
6 11 (33.33%) Citrix
7 10 (30.30%) Document Management
8 9 (27.27%) MS Excel
9 6 (18.18%) MCP
10 5 (15.15%) Service Management
10 5 (15.15%) Degree
11 4 (12.12%) SQL
11 4 (12.12%) Microsoft Certification
11 4 (12.12%) VoIP
11 4 (12.12%) Cisco
12 3 (9.09%) DNS
12 3 (9.09%) Avaya
12 3 (9.09%) MySQL
12 3 (9.09%) XML
12 3 (9.09%) Remedy
12 3 (9.09%) Windows 8
12 3 (9.09%) Retail
12 3 (9.09%) Computer Science
13 2 (6.06%) IP Telephony
13 2 (6.06%) MOS
13 2 (6.06%) Symposium
13 2 (6.06%) Logistics

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 13 February 2016, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.06%) MS Exchange
2 1 (3.03%) BizTalk Server
2 1 (3.03%) CMS
2 1 (3.03%) Exchange Server 2010
2 1 (3.03%) Exchange Server 2013
2 1 (3.03%) SharePoint
Applications
1 20 (60.61%) MS Office
2 9 (27.27%) MS Excel
Business Applications
1 1 (3.03%) Dynamics AX
1 1 (3.03%) Dynamics CRM
1 1 (3.03%) Dynamics NAV
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 11 (33.33%) WAN
2 4 (12.12%) VoIP
3 3 (9.09%) DNS
4 2 (6.06%) IP Telephony
4 2 (6.06%) Remote Desktop
4 2 (6.06%) Symposium
4 2 (6.06%) TCP/IP
5 1 (3.03%) Cisco IOS
5 1 (3.03%) DHCP
5 1 (3.03%) Firewall
5 1 (3.03%) LAN
5 1 (3.03%) MPLS
5 1 (3.03%) SAN
5 1 (3.03%) VPN
5 1 (3.03%) Wireless
Database & Business Intelligence
1 3 (9.09%) MySQL
2 1 (3.03%) SQL Server
General
1 3 (9.09%) Retail
2 2 (6.06%) Manufacturing
3 1 (3.03%) Finance
Libraries, Frameworks & Software Standards
1 3 (9.09%) XML
Miscellaneous
1 3 (9.09%) Computer Science
2 1 (3.03%) Analytical Skills
2 1 (3.03%) Fintech
Operating Systems
1 22 (66.67%) Windows
2 15 (45.45%) Windows 7
2 15 (45.45%) Windows XP
3 3 (9.09%) Windows 8
4 2 (6.06%) Linux
4 2 (6.06%) Windows Server
5 1 (3.03%) Mac OS X
Processes & Methodologies
1 13 (39.39%) ITIL
2 10 (30.30%) Document Management
3 5 (15.15%) Service Management
4 2 (6.06%) Logistics
4 2 (6.06%) Migration
4 2 (6.06%) Service Delivery
5 1 (3.03%) CRM
5 1 (3.03%) ERP
5 1 (3.03%) Incident Management
5 1 (3.03%) Patch Management
Programming Languages
1 4 (12.12%) SQL
Qualifications
1 6 (18.18%) MCP
2 5 (15.15%) Degree
3 4 (12.12%) Microsoft Certification
4 2 (6.06%) MCDST
4 2 (6.06%) MOS
5 1 (3.03%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (6.06%) SLA
2 1 (3.03%) QA
System Software
1 22 (66.67%) Active Directory
2 1 (3.03%) Hyper-V
2 1 (3.03%) VMware ESX
2 1 (3.03%) VMware Infrastructure
2 1 (3.03%) XenApp
2 1 (3.03%) XenDesktop
Systems Management
1 2 (6.06%) DameWare
2 1 (3.03%) WSUS
Vendors
1 12 (36.36%) Microsoft
2 11 (33.33%) Citrix
3 4 (12.12%) Cisco
4 3 (9.09%) Avaya
4 3 (9.09%) Remedy
5 2 (6.06%) JD Edwards
5 2 (6.06%) Nortel
5 2 (6.06%) ServiceNow
6 1 (3.03%) Apple
6 1 (3.03%) CheckPoint
6 1 (3.03%) Juniper
6 1 (3.03%) VMware
Hoddesdon, Hertfordshire
Harvey Nash plc
Salary: £23000 per annum + + Package
Posted: Yesterday
Letchworth Garden City, Hertfordshire
Atos
Salary: Competitive Salary Plus Benefits
Posted: 25 days ago