The statistics below represent IT jobs advertised across the Hertfordshire region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 113 140 118
Rank change year-on-year
+27 -22
Permanent jobs requiring a 1st Line Support 24 14 30
As % of all permanent IT jobs located in Hertfordshire 1.18% 0.59% 1.30%
As % of the Job Titles category 1.21% 0.61% 1.34%
Number of salaries quoted 17 14 28
Median salary £23,000 £20,000 £18,000
Median salary % change year-on-year
+15.00% +11.11%
90% offered a salary of more than £21,600 £18,500 £16,500
10% offered a salary of more than £26,000 £23,550 £23,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1977 2281 2246
As % of all permanent IT jobs located in Hertfordshire 97.10% 96.45% 97.36%
Number of salaries quoted 1680 1971 1858
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,000 £26,000 £25,500
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +6 8 £22,750 -2.15% 1
Hoddesdon - 3 £22,750 -
Borehamwood - 2 £23,000 -
Royston - 2 £22,500 -
Harpenden - 1 £20,000 -
Rickmansworth - 1 £26,000 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 37 (71.15%) Windows
2 35 (67.31%) MS Office
3 30 (57.69%) Active Directory
4 24 (46.15%) Microsoft
5 18 (34.62%) Windows 7
6 16 (30.77%) MS Excel
7 12 (23.08%) MS Exchange
7 12 (23.08%) ITIL
7 12 (23.08%) Windows Server
8 11 (21.15%) Windows XP
9 10 (19.23%) Linux
9 10 (19.23%) SQL
10 9 (17.31%) Remote Desktop
10 9 (17.31%) TCP/IP
11 8 (15.38%) Windows Server 2008
11 8 (15.38%) Windows Server 2012
12 7 (13.46%) Document Management
12 7 (13.46%) VMware Infrastructure
12 7 (13.46%) Service Delivery
12 7 (13.46%) VMware
12 7 (13.46%) WAN
12 7 (13.46%) Citrix
13 6 (11.54%) Terminal Services
13 6 (11.54%) DHCP
13 6 (11.54%) VPN
13 6 (11.54%) DNS
13 6 (11.54%) VMware Workstation
13 6 (11.54%) Information Security
13 6 (11.54%) Handset
13 6 (11.54%) Red Hat Enterprise Linux

1st Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (23.08%) MS Exchange
2 2 (3.85%) Exchange Server 2007
2 2 (3.85%) Exchange Server 2010
2 2 (3.85%) Exchange Server 2013
3 1 (1.92%) Skype for Business
Applications
1 35 (67.31%) MS Office
2 16 (30.77%) MS Excel
Cloud Services
1 6 (11.54%) Office 365
Communications & Networking
1 9 (17.31%) Remote Desktop
1 9 (17.31%) TCP/IP
2 7 (13.46%) WAN
3 6 (11.54%) DHCP
3 6 (11.54%) DNS
3 6 (11.54%) VPN
4 1 (1.92%) Firewall
General
1 2 (3.85%) Finance
1 2 (3.85%) Manufacturing
2 1 (1.92%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (5.77%) HTML
Miscellaneous
1 6 (11.54%) Data Centre
1 6 (11.54%) Handset
2 3 (5.77%) Driving Licence
2 3 (5.77%) Replication
3 2 (3.85%) iPad
3 2 (3.85%) Smartphone
4 1 (1.92%) Analytical Skills
4 1 (1.92%) Video Conferencing
Operating Systems
1 37 (71.15%) Windows
2 18 (34.62%) Windows 7
3 12 (23.08%) Windows Server
4 11 (21.15%) Windows XP
5 10 (19.23%) Linux
6 8 (15.38%) Windows Server 2008
6 8 (15.38%) Windows Server 2012
7 6 (11.54%) Red Hat Enterprise Linux
8 5 (9.62%) Windows 8
9 3 (5.77%) Unix
10 2 (3.85%) Windows 10
Processes & Methodologies
1 12 (23.08%) ITIL
2 7 (13.46%) Document Management
2 7 (13.46%) Service Delivery
3 6 (11.54%) Case Management
3 6 (11.54%) Information Security
3 6 (11.54%) Mentoring
3 6 (11.54%) Ticket Management
4 3 (5.77%) Network Monitoring
4 3 (5.77%) SDLC
5 2 (3.85%) Data Protection
6 1 (1.92%) ITIL V3
6 1 (1.92%) Knowledge Management
6 1 (1.92%) Service Management
Programming Languages
1 10 (19.23%) SQL
2 3 (5.77%) JavaScript
Qualifications
1 5 (9.62%) CCNA
1 5 (9.62%) Cisco Certification
2 3 (5.77%) MCSA
2 3 (5.77%) Microsoft Certification
3 2 (3.85%) MCP
4 1 (1.92%) DV Cleared
4 1 (1.92%) ITIL Certification
4 1 (1.92%) MCSE
4 1 (1.92%) SC Cleared
4 1 (1.92%) Security Cleared
System Software
1 30 (57.69%) Active Directory
2 7 (13.46%) VMware Infrastructure
3 6 (11.54%) Terminal Services
3 6 (11.54%) VMware Workstation
Vendors
1 24 (46.15%) Microsoft
2 7 (13.46%) Citrix
2 7 (13.46%) VMware
3 2 (3.85%) Apple
4 1 (1.92%) Aastra
4 1 (1.92%) Cisco
4 1 (1.92%) Mitel
Watford, Hertfordshire
Nigel Frank International Ltd
Salary: £20000 - £25000 per annum + Training
Posted: 6 days ago