The statistics below represent IT jobs advertised across the Hertfordshire region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 123 143 142
Rank change year-on-year
+20 -1
Permanent jobs requiring a 1st Line Support 22 17 11
As % of all permanent IT jobs located in Hertfordshire 0.99% 0.73% 0.43%
As % of the Job Titles category 1.04% 0.76% 0.44%
Number of salaries quoted 20 15 11
Median salary £23,000 £21,000 £21,000
Median salary % change year-on-year
+9.52% -
90% offered a salary of more than £18,500 £20,400 £17,000
10% offered a salary of more than £23,300 £23,000 £25,000
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2116 2243 2495
As % of all permanent IT jobs located in Hertfordshire 95.36% 96.51% 98.46%
Number of salaries quoted 1737 1834 2000
Median salary £45,000 £45,000 £40,000
Median salary % change year-on-year
- +12.50%
90% offered a salary of more than £26,500 £26,000 £26,250
10% offered a salary of more than £67,500 £60,000 £65,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Hertfordshire region over the 3 months to 3 May 2016.

1st Line Support Salary Histogram in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hoddesdon +5 12 £23,000 +15.00% 1
Hemel Hempstead +10 3 £20,000 -4.76%
Watford +9 2 £20,250 -13.82% 1
Borehamwood - 1 - -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 3 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 24 (64.86%) MS Office
1 24 (64.86%) Windows
2 20 (54.05%) Active Directory
2 20 (54.05%) Windows 7
3 19 (51.35%) Windows XP
4 16 (43.24%) WAN
4 16 (43.24%) Citrix
4 16 (43.24%) Document Management
5 13 (35.14%) ITIL
6 9 (24.32%) Microsoft
7 8 (21.62%) MS Excel
8 4 (10.81%) SQL
8 4 (10.81%) Service Delivery
9 3 (8.11%) Degree
9 3 (8.11%) Computer Science
9 3 (8.11%) MS PowerPoint
9 3 (8.11%) MySQL
9 3 (8.11%) XML
9 3 (8.11%) VoIP
9 3 (8.11%) SLA
9 3 (8.11%) Cisco
10 2 (5.41%) Nortel
10 2 (5.41%) Microsoft Certification
10 2 (5.41%) Avaya
10 2 (5.41%) JD Edwards
10 2 (5.41%) MS Exchange
10 2 (5.41%) MCP
10 2 (5.41%) Linux
10 2 (5.41%) MCDST
10 2 (5.41%) DameWare

1st Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) MS Exchange
Applications
1 24 (64.86%) MS Office
2 8 (21.62%) MS Excel
3 3 (8.11%) MS PowerPoint
Communications & Networking
1 16 (43.24%) WAN
2 3 (8.11%) VoIP
3 2 (5.41%) Symposium
4 1 (2.70%) DHCP
4 1 (2.70%) DNS
4 1 (2.70%) VPN
4 1 (2.70%) Wireless
Database & Business Intelligence
1 3 (8.11%) MySQL
2 1 (2.70%) SQL Server
General
1 2 (5.41%) Manufacturing
1 2 (5.41%) Telecoms
2 1 (2.70%) Billing
2 1 (2.70%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (8.11%) XML
Miscellaneous
1 3 (8.11%) Computer Science
2 2 (5.41%) Analytical Skills
Operating Systems
1 24 (64.86%) Windows
2 20 (54.05%) Windows 7
3 19 (51.35%) Windows XP
4 2 (5.41%) Linux
4 2 (5.41%) Windows Server
5 1 (2.70%) Mac OS X
Processes & Methodologies
1 16 (43.24%) Document Management
2 13 (35.14%) ITIL
3 4 (10.81%) Service Delivery
4 2 (5.41%) Migration
5 1 (2.70%) Case Management
5 1 (2.70%) Data Management
5 1 (2.70%) Patch Management
5 1 (2.70%) Service Management
5 1 (2.70%) Ticket Management
5 1 (2.70%) Time Management
Programming Languages
1 4 (10.81%) SQL
Qualifications
1 3 (8.11%) Degree
2 2 (5.41%) MCDST
2 2 (5.41%) MCP
2 2 (5.41%) Microsoft Certification
3 1 (2.70%) DV Cleared
3 1 (2.70%) SC Cleared
3 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 3 (8.11%) SLA
System Software
1 20 (54.05%) Active Directory
Systems Management
1 2 (5.41%) DameWare
Vendors
1 16 (43.24%) Citrix
2 9 (24.32%) Microsoft
3 3 (8.11%) Cisco
4 2 (5.41%) Avaya
4 2 (5.41%) JD Edwards
4 2 (5.41%) Nortel
5 1 (2.70%) Aastra
5 1 (2.70%) Mitel
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £24000 per annum + Bens + 5K shift
Posted: Yesterday
Watford, Hertfordshire
Talent International
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 5 days ago
Hoddesdon, Hertfordshire
Hydrogen Group
Posted: 5 days ago