The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 122 116 151
Rank change year-on-year
-6 +35
Permanent jobs requiring a 1st Line Support 19 7 12
As % of all permanent IT jobs located in Hertfordshire 0.95% 0.36% 0.43%
As % of the Job Titles category 0.99% 0.38% 0.46%
Number of salaries quoted 18 6 12
Average salary £17,000 £16,500 £21,207
Average salary % change year-on-year
+3.03% -22.19%
90% offered a salary of more than £16,000 £16,500 £16,000
10% offered a salary of more than £23,000 £26,500 £25,000
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1914 1848 2628
As % of all permanent IT jobs located in Hertfordshire 95.27% 95.90% 93.79%
Number of salaries quoted 1530 1404 2225
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Letchworth +21 7 £17,000 +3.03%
Stevenage - 4 £16,500 -
Watford - 1 £24,000 -
Hemel Hempstead - 1 - - 1
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 29 January 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 34 (66.67%) Windows
2 20 (39.22%) MS Office
2 20 (39.22%) Windows Server 2008
3 18 (35.29%) MS Excel
4 17 (33.33%) Microsoft
4 17 (33.33%) Windows Server 2003
4 17 (33.33%) Windows Vista
5 15 (29.41%) Active Directory
5 15 (29.41%) Windows XP
6 11 (21.57%) WAN
7 5 (9.80%) C
7 5 (9.80%) Mathematics
7 5 (9.80%) Time Management
8 4 (7.84%) MCP
8 4 (7.84%) Microsoft Certification
9 3 (5.88%) Firewall
9 3 (5.88%) MCSA
9 3 (5.88%) SLA
9 3 (5.88%) SharePoint
9 3 (5.88%) VoIP
9 3 (5.88%) Hyper-V
9 3 (5.88%) Office 365
9 3 (5.88%) Windows Server 2012
10 2 (3.92%) Degree
10 2 (3.92%) Windows 8
10 2 (3.92%) Windows 7
10 2 (3.92%) VPN
10 2 (3.92%) Citrix
11 1 (1.96%) Lotus
11 1 (1.96%) Remedy

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 29 January 2015, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.88%) SharePoint
2 1 (1.96%) IBM Notes
Applications
1 20 (39.22%) MS Office
2 18 (35.29%) MS Excel
3 1 (1.96%) MS PowerPoint
Cloud Services
1 3 (5.88%) Office 365
Communications & Networking
1 11 (21.57%) WAN
2 3 (5.88%) Firewall
2 3 (5.88%) VoIP
3 2 (3.92%) VPN
4 1 (1.96%) TCP/IP
4 1 (1.96%) LAN
Miscellaneous
1 5 (9.80%) Mathematics
2 1 (1.96%) Analytical Skills
2 1 (1.96%) CCTV
2 1 (1.96%) Video Conferencing
Operating Systems
1 34 (66.67%) Windows
2 20 (39.22%) Windows Server 2008
3 17 (33.33%) Windows Server 2003
3 17 (33.33%) Windows Vista
4 15 (29.41%) Windows XP
5 3 (5.88%) Windows Server 2012
6 2 (3.92%) Windows 8
6 2 (3.92%) Windows 7
Processes & Methodologies
1 5 (9.80%) Time Management
2 1 (1.96%) Service Delivery
2 1 (1.96%) CRM
2 1 (1.96%) Network Management
2 1 (1.96%) IT Asset Management
2 1 (1.96%) Asset Management
2 1 (1.96%) Incident Management
Programming Languages
1 5 (9.80%) C
Qualifications
1 4 (7.84%) MCP
1 4 (7.84%) Microsoft Certification
2 3 (5.88%) MCSA
3 2 (3.92%) Degree
4 1 (1.96%) MCTS
Quality Assurance & Compliance
1 3 (5.88%) SLA
System Software
1 15 (29.41%) Active Directory
2 3 (5.88%) Hyper-V
Vendors
1 17 (33.33%) Microsoft
2 2 (3.92%) Citrix
3 1 (1.96%) Lotus
3 1 (1.96%) Remedy
3 1 (1.96%) VMware
Hemel Hempstead, Hertfordshire
Hightown
Salary: £26,520 per annum + Benefits
Posted: 6 days ago