The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 128 120 149
Rank change year-on-year
-8 +29
Permanent jobs requiring a 1st Line Support 16 11 9
As % of all permanent IT jobs located in Hertfordshire 0.65% 0.52% 0.34%
As % of the Job Titles category 0.67% 0.55% 0.35%
Number of salaries quoted 16 10 9
Average salary £17,000 £17,500 £19,500
Average salary % change year-on-year
-2.85% -10.25%
90% offered a salary of more than £16,500 £16,500 £19,200
10% offered a salary of more than £25,300 £21,000 £21,200
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2374 2001 2585
As % of all permanent IT jobs located in Hertfordshire 95.88% 94.25% 96.31%
Number of salaries quoted 1974 1590 2069
Average salary £45,000 £40,000 £42,000
Average salary % change year-on-year
+12.50% -4.76%
90% offered a salary of more than £26,500 £24,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
East of England

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +7 4 £16,500 -2.94%
Watford -16 3 £22,500 +40.62% 1
Rickmansworth - 3 £26,500 -
Letchworth +2 2 £16,750 +1.51%
Hitchin -2 2 £16,750 +1.51%
Hemel Hempstead -14 1 £17,000 -19.04%
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 31 July 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 18 (66.67%) Windows
2 16 (59.26%) MS Office
3 15 (55.56%) Microsoft
4 14 (51.85%) Windows XP
5 13 (48.15%) MS Excel
6 12 (44.44%) Active Directory
7 9 (33.33%) Windows Server 2003
7 9 (33.33%) Windows Server 2008
8 6 (22.22%) Windows 7
9 5 (18.52%) WAN
9 5 (18.52%) CRM
9 5 (18.52%) Windows Vista
10 4 (14.81%) ITIL
10 4 (14.81%) Linux
11 3 (11.11%) Citrix
11 3 (11.11%) Law
12 2 (7.41%) Legal
12 2 (7.41%) C
12 2 (7.41%) Mathematics
12 2 (7.41%) iPad
13 1 (3.70%) Kindle
13 1 (3.70%) Windows 8
13 1 (3.70%) ISO 9001
13 1 (3.70%) TCP/IP
13 1 (3.70%) EPoS
13 1 (3.70%) Chip and PIN
13 1 (3.70%) LAN
13 1 (3.70%) CCTV
13 1 (3.70%) Retail
13 1 (3.70%) Service Delivery

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 31 July 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 16 (59.26%) MS Office
2 13 (48.15%) MS Excel
Communications & Networking
1 5 (18.52%) WAN
2 1 (3.70%) TCP/IP
2 1 (3.70%) LAN
General
1 3 (11.11%) Law
2 2 (7.41%) Legal
3 1 (3.70%) Retail
Miscellaneous
1 2 (7.41%) Mathematics
1 2 (7.41%) iPad
2 1 (3.70%) Kindle
2 1 (3.70%) EPoS
2 1 (3.70%) Chip and PIN
2 1 (3.70%) CCTV
Operating Systems
1 18 (66.67%) Windows
2 14 (51.85%) Windows XP
3 9 (33.33%) Windows Server 2003
3 9 (33.33%) Windows Server 2008
4 6 (22.22%) Windows 7
5 5 (18.52%) Windows Vista
6 4 (14.81%) Linux
7 1 (3.70%) Windows 8
Processes & Methodologies
1 5 (18.52%) CRM
2 4 (14.81%) ITIL
3 1 (3.70%) Service Delivery
Programming Languages
1 2 (7.41%) C
Quality Assurance & Compliance
1 1 (3.70%) ISO 9001
System Software
1 12 (44.44%) Active Directory
Vendors
1 15 (55.56%) Microsoft
2 3 (11.11%) Citrix