The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 139 128 144
Rank change year-on-year
-11 +16
Permanent jobs requiring a 1st Line Support 12 7 11
As % of all permanent IT jobs located in Hertfordshire 0.48% 0.31% 0.44%
As % of the Job Titles category 0.50% 0.33% 0.45%
Number of salaries quoted 12 7 11
Average salary £21,500 £21,000 £19,500
Average salary % change year-on-year
+2.38% +7.69%
90% offered a salary of more than £16,500 £17,200 £18,000
10% offered a salary of more than £26,200 £23,600 £22,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2400 2094 2425
As % of all permanent IT jobs located in Hertfordshire 95.39% 94.15% 96.00%
Number of salaries quoted 1984 1653 1960
Average salary £45,000 £40,000 £41,500
Average salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £58,500 £60,000
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
1st Line Support
East of England

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -15 4 £22,000 +37.50% 1
Rickmansworth - 3 £26,500 -
Hemel Hempstead -7 1 £17,000 -19.04%
Hitchin - 1 £16,500 -
Letchworth - 1 £16,500 -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 11 July 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 15 (65.22%) Microsoft
2 14 (60.87%) Windows
3 13 (56.52%) MS Office
4 11 (47.83%) Windows XP
4 11 (47.83%) Active Directory
5 9 (39.13%) MS Excel
6 6 (26.09%) Windows 7
6 6 (26.09%) Windows Server 2008
6 6 (26.09%) Windows Server 2003
7 4 (17.39%) WAN
7 4 (17.39%) ITIL
7 4 (17.39%) Linux
7 4 (17.39%) Windows Vista
8 3 (13.04%) Citrix
8 3 (13.04%) Law
9 2 (8.70%) Legal
9 2 (8.70%) C
9 2 (8.70%) CRM
9 2 (8.70%) Mathematics
9 2 (8.70%) iPad
10 1 (4.35%) Kindle
10 1 (4.35%) Windows 8
10 1 (4.35%) MS Exchange
10 1 (4.35%) LAN
10 1 (4.35%) ISO 9001
10 1 (4.35%) TCP/IP
10 1 (4.35%) EPoS
10 1 (4.35%) Chip and PIN
10 1 (4.35%) Retail
10 1 (4.35%) Service Delivery

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 11 July 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.35%) MS Exchange
Applications
1 13 (56.52%) MS Office
2 9 (39.13%) MS Excel
Communications & Networking
1 4 (17.39%) WAN
2 1 (4.35%) TCP/IP
2 1 (4.35%) LAN
General
1 3 (13.04%) Law
2 2 (8.70%) Legal
3 1 (4.35%) Retail
Miscellaneous
1 2 (8.70%) Mathematics
1 2 (8.70%) iPad
2 1 (4.35%) Kindle
2 1 (4.35%) EPoS
2 1 (4.35%) Chip and PIN
Operating Systems
1 14 (60.87%) Windows
2 11 (47.83%) Windows XP
3 6 (26.09%) Windows Server 2003
3 6 (26.09%) Windows Server 2008
3 6 (26.09%) Windows 7
4 4 (17.39%) Windows Vista
4 4 (17.39%) Linux
5 1 (4.35%) Windows 8
Processes & Methodologies
1 4 (17.39%) ITIL
2 2 (8.70%) CRM
3 1 (4.35%) Service Delivery
Programming Languages
1 2 (8.70%) C
Quality Assurance & Compliance
1 1 (4.35%) ISO 9001
System Software
1 11 (47.83%) Active Directory
Vendors
1 15 (65.22%) Microsoft
2 3 (13.04%) Citrix
Bishop's Stortford, Hertfordshire
AWD Recruitment
Salary: Competitive
Posted: 8 hours ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £17000 - £19000 per annum + benefits
Posted: 5 days ago
Kings Langley, Hertfordshire
EPOSability
Salary: From £16,000 to £18,000 per annum
Posted: 14 days ago