The statistics below represent IT jobs advertised across the Hertfordshire region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 121 127 119
Rank change year-on-year
+6 -8
Permanent jobs requiring a 1st Line Support 16 14 28
As % of all permanent IT jobs located in Hertfordshire 0.73% 0.64% 1.16%
As % of the Job Titles category 0.75% 0.66% 1.21%
Number of salaries quoted 12 13 28
Median salary £22,250 £18,500 £17,000
Median salary % change year-on-year
+20.27% +8.82%
90% offered a salary of more than £19,100 £15,100 £16,500
10% offered a salary of more than £26,000 £23,000 £23,000
UK excluding London median salary £21,000 £20,500 £19,750
% change year-on-year
+2.43% +3.79%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2144 2114 2315
As % of all permanent IT jobs located in Hertfordshire 97.63% 97.20% 95.98%
Number of salaries quoted 1782 1791 1921
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

1st Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -2 6 £19,250 -35.29%
Potters Bar - 2 £21,000 -
Borehamwood - 1 £22,000 -
Harpenden - 1 £20,000 -
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 6 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 1st Line Support in the job title.

1 26 (76.47%) Windows
2 23 (67.65%) MS Office
2 23 (67.65%) Active Directory
3 19 (55.88%) Microsoft
4 13 (38.24%) Windows 7
5 12 (35.29%) MS Excel
6 10 (29.41%) Windows Server
6 10 (29.41%) ITIL
6 10 (29.41%) SQL
7 9 (26.47%) Linux
7 9 (26.47%) Remote Desktop
8 8 (23.53%) WAN
9 7 (20.59%) Document Management
9 7 (20.59%) Handset
9 7 (20.59%) VMware
9 7 (20.59%) Service Delivery
9 7 (20.59%) Case Management
9 7 (20.59%) Ticket Management
10 6 (17.65%) Office 365
10 6 (17.65%) Windows Server 2012
10 6 (17.65%) Mentoring
10 6 (17.65%) Data Centre
10 6 (17.65%) VMware Infrastructure
10 6 (17.65%) Windows Server 2008
10 6 (17.65%) Red Hat Enterprise Linux
10 6 (17.65%) VMware Workstation
10 6 (17.65%) Information Security
10 6 (17.65%) Terminal Services
10 6 (17.65%) DHCP
10 6 (17.65%) TCP/IP

1st Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) MS Exchange
2 1 (2.94%) Skype for Business
Applications
1 23 (67.65%) MS Office
2 12 (35.29%) MS Excel
Business Applications
1 1 (2.94%) Dynamics CRM
Cloud Services
1 6 (17.65%) Office 365
Communications & Networking
1 9 (26.47%) Remote Desktop
2 8 (23.53%) WAN
3 6 (17.65%) DHCP
3 6 (17.65%) DNS
3 6 (17.65%) TCP/IP
3 6 (17.65%) VPN
4 2 (5.88%) Firewall
5 1 (2.94%) LAN
General
1 1 (2.94%) Advertising
1 1 (2.94%) Finance
Libraries, Frameworks & Software Standards
1 3 (8.82%) HTML
Miscellaneous
1 7 (20.59%) Handset
2 6 (17.65%) Data Centre
3 3 (8.82%) Replication
4 2 (5.88%) iPad
4 2 (5.88%) Smartphone
5 1 (2.94%) Fat Client
5 1 (2.94%) Thin Client
Operating Systems
1 26 (76.47%) Windows
2 13 (38.24%) Windows 7
3 10 (29.41%) Windows Server
4 9 (26.47%) Linux
5 6 (17.65%) Red Hat Enterprise Linux
5 6 (17.65%) Windows Server 2008
5 6 (17.65%) Windows Server 2012
6 5 (14.71%) Windows XP
7 3 (8.82%) Unix
7 3 (8.82%) Windows 8
8 2 (5.88%) Windows 10
Processes & Methodologies
1 10 (29.41%) ITIL
2 7 (20.59%) Case Management
2 7 (20.59%) Document Management
2 7 (20.59%) Service Delivery
2 7 (20.59%) Ticket Management
3 6 (17.65%) Information Security
3 6 (17.65%) Mentoring
4 3 (8.82%) SDLC
5 1 (2.94%) CRM
5 1 (2.94%) ITIL V3
5 1 (2.94%) Knowledge Management
5 1 (2.94%) Service Management
Programming Languages
1 10 (29.41%) SQL
2 3 (8.82%) JavaScript
3 1 (2.94%) Java
3 1 (2.94%) PHP
Qualifications
1 1 (2.94%) CCNA
1 1 (2.94%) Cisco Certification
1 1 (2.94%) MCP
1 1 (2.94%) MCSA
1 1 (2.94%) MCSE
1 1 (2.94%) Microsoft Certification
System Software
1 23 (67.65%) Active Directory
2 6 (17.65%) Terminal Services
2 6 (17.65%) VMware Infrastructure
2 6 (17.65%) VMware Workstation
Vendors
1 19 (55.88%) Microsoft
2 7 (20.59%) VMware
3 3 (8.82%) Citrix