The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 119 117 153
Rank change year-on-year
-2 +36
Permanent jobs requiring a 1st Line Support 25 16 11
As % of all permanent IT jobs located in Hertfordshire 1.08% 0.81% 0.37%
As % of the Job Titles category 1.12% 0.85% 0.38%
Number of salaries quoted 25 14 11
Average salary £18,000 £16,500 £21,000
Average salary % change year-on-year
+9.09% -21.42%
90% offered a salary of more than £16,500 £16,500 £19,500
10% offered a salary of more than £23,000 £16,800 £24,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2241 1887 2892
As % of all permanent IT jobs located in Hertfordshire 96.47% 95.30% 96.46%
Number of salaries quoted 1855 1563 2288
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,500 £23,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Salary Trend in Hertfordshire

1st Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +13 9 £16,500 -2.94% 1
Watford -5 2 £22,000 -
Hoddesdon - 2 £22,000 -
Letchworth -11 1 £17,000 +3.03%
Hitchin -20 1 £17,000 +3.03%
Rickmansworth - 1 £27,500 -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 September 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 25 (69.44%) Windows
2 20 (55.56%) MS Office
3 18 (50.00%) MS Excel
4 16 (44.44%) Microsoft
5 15 (41.67%) Windows Server 2003
5 15 (41.67%) Windows XP
5 15 (41.67%) Windows Server 2008
6 13 (36.11%) Windows Vista
6 13 (36.11%) Active Directory
7 6 (16.67%) C
7 6 (16.67%) WAN
7 6 (16.67%) Mathematics
8 5 (13.89%) CRM
9 4 (11.11%) Time Management
10 3 (8.33%) Windows 7
10 3 (8.33%) Law
10 3 (8.33%) Citrix
10 3 (8.33%) ITIL
11 2 (5.56%) Legal
11 2 (5.56%) iPad
11 2 (5.56%) Windows 8
12 1 (2.78%) IT Asset Management
12 1 (2.78%) Video Conferencing
12 1 (2.78%) MCTS
12 1 (2.78%) Incident Management
12 1 (2.78%) CCTV
12 1 (2.78%) Retail
12 1 (2.78%) Asset Management
12 1 (2.78%) Service Delivery
12 1 (2.78%) MCP

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 30 September 2014, IT jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 20 (55.56%) MS Office
2 18 (50.00%) MS Excel
Communications & Networking
1 6 (16.67%) WAN
2 1 (2.78%) TCP/IP
General
1 3 (8.33%) Law
2 2 (5.56%) Legal
3 1 (2.78%) Retail
Miscellaneous
1 6 (16.67%) Mathematics
2 2 (5.56%) iPad
3 1 (2.78%) Video Conferencing
3 1 (2.78%) EPoS
3 1 (2.78%) Chip and PIN
3 1 (2.78%) CCTV
Operating Systems
1 25 (69.44%) Windows
2 15 (41.67%) Windows XP
2 15 (41.67%) Windows Server 2003
2 15 (41.67%) Windows Server 2008
3 13 (36.11%) Windows Vista
4 3 (8.33%) Windows 7
5 2 (5.56%) Windows 8
6 1 (2.78%) Linux
Processes & Methodologies
1 5 (13.89%) CRM
2 4 (11.11%) Time Management
3 3 (8.33%) ITIL
4 1 (2.78%) IT Asset Management
4 1 (2.78%) Service Delivery
4 1 (2.78%) Asset Management
4 1 (2.78%) Incident Management
Programming Languages
1 6 (16.67%) C
Qualifications
1 1 (2.78%) MCP
1 1 (2.78%) Microsoft Certification
1 1 (2.78%) MCTS
Quality Assurance & Compliance
1 1 (2.78%) SLA
System Software
1 13 (36.11%) Active Directory
Vendors
1 16 (44.44%) Microsoft
2 3 (8.33%) Citrix
3 1 (2.78%) Remedy