2nd Line Support Jobs in West End of London

Second Line Support
Central London > West End of London

The median Second Line Support salary in West End of London is £45,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 25 37 31
Rank change year-on-year +12 -6 +5
Permanent jobs requiring a 2nd Line Support 1 5 5
As % of all permanent jobs advertised in West End of London 1.00% 2.06% 2.81%
As % of the Job Titles category 1.08% 2.20% 2.99%
Number of salaries quoted 1 3 5
10th Percentile - £34,250 £27,700
25th Percentile - £38,750 £28,000
Median annual salary (50th Percentile) £45,000 £47,500 £30,000
Median % change year-on-year -5.26% +58.33% -
75th Percentile - £48,750 £36,500
90th Percentile - - £41,600
Central London median annual salary £36,500 £35,000 £32,500
% change year-on-year +4.29% +7.69% +8.33%

All Permanent IT Job Vacancies
West End of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West End of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West End of London with a recognized job title 93 227 167
% of permanent jobs with a recognized job title 93.00% 93.42% 93.82%
Number of salaries quoted 61 162 150
10th Percentile £39,500 £37,525 £28,900
25th Percentile £40,000 £54,063 £39,542
Median annual salary (50th Percentile) £70,000 £67,500 £60,000
Median % change year-on-year +3.70% +12.50% +5.71%
75th Percentile £85,000 £92,500 £77,500
90th Percentile £100,000 £110,000 £100,250
Central London median annual salary £72,500 £74,744 £72,500
% change year-on-year -3.00% +3.10% +3.57%

2nd Line Support
Job Vacancy Trend in West End of London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West End of London.

Job vacancy trend for 2nd Line Support in West End of London

2nd Line Support
Salary Trend in West End of London

3-month moving average salary quoted in jobs citing 2nd Line Support in West End of London.

Salary trend for 2nd Line Support in West End of London

2nd Line Support
Job Locations in West End of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West End of London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Westminster - 1 £45,000 -
2nd Line Support
Central London

2nd Line Support Skill Set
Top 24 Co-occurring Skills and Capabilities in West End of London

For the 6 months to 4 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West End of London region featuring 2nd Line Support in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) SLA
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Asset Management
1 1 (100.00%) Knowledge Management
1 1 (100.00%) Problem Management
1 1 (100.00%) iPhone
1 1 (100.00%) Azure
1 1 (100.00%) iPad
1 1 (100.00%) Trend Analysis
1 1 (100.00%) Bomgar
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) ServiceNow
1 1 (100.00%) Performance Monitoring
1 1 (100.00%) Mentoring
1 1 (100.00%) Ticket Management
1 1 (100.00%) Remote Desktop
1 1 (100.00%) Conflict Management
1 1 (100.00%) Social Skills
1 1 (100.00%) Presentation Skills
1 1 (100.00%) Customer Service

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in West End of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) Remote Desktop
General
1 1 (100.00%) Presentation Skills
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) iPad
1 1 (100.00%) iPhone
Processes & Methodologies
1 1 (100.00%) Asset Management
1 1 (100.00%) Conflict Management
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) Knowledge Management
1 1 (100.00%) Mentoring
1 1 (100.00%) Performance Monitoring
1 1 (100.00%) Problem Management
1 1 (100.00%) Ticket Management
1 1 (100.00%) Trend Analysis
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
Vendors
1 1 (100.00%) Bomgar
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft
1 1 (100.00%) ServiceNow