The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
First Line Support Engineer
England / West Midlands
Rank 212 221 213
Rank change year-on-year
+9 -8
Permanent jobs requiring a 1st Line Support Engineer 4 1 5
As % of all permanent IT jobs located in the West Midlands 0.084% 0.019% 0.100%
As % of the Job Titles category 0.086% 0.019% 0.10%
Number of salaries quoted 3 1 5
Median salary £18,500 £20,000 £20,000
Median salary % change year-on-year
-7.50% -
90% offered a salary of more than £16,500 £20,000 £18,400
10% offered a salary of more than £24,900 £20,000 £21,400
UK excluding London median salary £22,500 £21,000 £20,000
% change year-on-year
+7.14% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4643 5130 4894
As % of all permanent IT jobs located in the West Midlands 97.40% 96.41% 97.61%
Number of salaries quoted 3690 4264 4290
Median salary £40,000 £40,000 £38,500
Median salary % change year-on-year
- +3.89%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,190 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support Engineer
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the West Midlands

1st Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the West Midlands region.

1st Line Support Engineer Salary Trend in the West Midlands

1st Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the West Midlands region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 3 £21,250 +6.25%
Staffordshire - 1 £18,500 -
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 January 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support Engineer in the job title.

1 7 (100.00%) Microsoft
2 6 (85.71%) Windows
3 5 (71.43%) Active Directory
4 4 (57.14%) MS Exchange
4 4 (57.14%) MS Office
5 3 (42.86%) ITIL
5 3 (42.86%) Mathematics
5 3 (42.86%) Windows Server
6 2 (28.57%) SQL
6 2 (28.57%) Microsoft Certification
7 1 (14.29%) ProC
7 1 (14.29%) Data Mining
7 1 (14.29%) LAN
7 1 (14.29%) WAN
7 1 (14.29%) TCP/IP
7 1 (14.29%) SLA
7 1 (14.29%) VB
7 1 (14.29%) VBA
7 1 (14.29%) SQL Server
7 1 (14.29%) MS Excel
7 1 (14.29%) VMware Infrastructure
7 1 (14.29%) Spreadsheet
7 1 (14.29%) Windows Server 2008
7 1 (14.29%) Data Entry
7 1 (14.29%) Windows 7
7 1 (14.29%) Spiceworks
7 1 (14.29%) Data Quality
7 1 (14.29%) Office 365
7 1 (14.29%) Windows 8
7 1 (14.29%) Windows Server 2012

1st Line Support Engineer Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (57.14%) MS Exchange
Applications
1 4 (57.14%) MS Office
2 1 (14.29%) MS Excel
2 1 (14.29%) Spreadsheet
Cloud Services
1 1 (14.29%) Office 365
Communications & Networking
1 1 (14.29%) LAN
1 1 (14.29%) TCP/IP
1 1 (14.29%) WAN
Database & Business Intelligence
1 1 (14.29%) Data Mining
1 1 (14.29%) Relational Database
1 1 (14.29%) SQL Server
Development Applications
1 1 (14.29%) ProC
General
1 1 (14.29%) Law
1 1 (14.29%) Legal
Miscellaneous
1 3 (42.86%) Mathematics
Operating Systems
1 6 (85.71%) Windows
2 3 (42.86%) Windows Server
3 1 (14.29%) Windows 7
3 1 (14.29%) Windows 8
3 1 (14.29%) Windows Server 2008
3 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 3 (42.86%) ITIL
2 1 (14.29%) Asset Management
2 1 (14.29%) Data Entry
Programming Languages
1 2 (28.57%) SQL
2 1 (14.29%) C
2 1 (14.29%) VB
2 1 (14.29%) VBA
Qualifications
1 2 (28.57%) Microsoft Certification
Quality Assurance & Compliance
1 1 (14.29%) Data Quality
1 1 (14.29%) SLA
System Software
1 5 (71.43%) Active Directory
2 1 (14.29%) VMware Infrastructure
Vendors
1 7 (100.00%) Microsoft
2 1 (14.29%) LexisNexis
2 1 (14.29%) Mitel
2 1 (14.29%) Spiceworks
2 1 (14.29%) VMware
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