The table below looks at the statistics for the 3rd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Engineer in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support Engineer
Rank 196 182 190
Rank change year-on-year
-14 +8
Permanent jobs requiring a 3rd Line Support Engineer 17 20 4
As % of all permanent IT jobs located in the West Midlands 0.31% 0.37% 0.083%
As % of the Job Titles category 0.33% 0.39% 0.088%
Number of salaries quoted 17 16 4
Average salary £33,000 £31,000 £33,750
Average salary % change year-on-year
+6.45% -8.14%
90% offered a salary of more than £30,000 £22,800 £29,525
10% offered a salary of more than £41,500 £35,600 £40,250
UK excluding London average salary £35,000 £32,500 £34,500
% change year-on-year
+7.69% -5.79%
3rd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5203 5169 4550
As % of all permanent IT jobs located in the West Midlands 95.42% 94.72% 94.65%
Number of salaries quoted 4311 4390 3890
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the West Midlands

3rd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer across the West Midlands region.

3rd Line Support Engineer Salary Trend in the West Midlands

3rd Line Support Engineer
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support Engineer across the West Midlands region over the 3 months to 29 August 2014.

3rd Line Support Engineer Salary Histogram in the West Midlands

3rd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Engineer within the West Midlands region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 10 £36,750 +41.34%
Shropshire -5 3 £35,000 +6.06%
Coventry -5 1 £40,000 +26.98%
Staffordshire -13 1 £25,000 +8.69%
Worcestershire - 1 £30,000 -
3rd Line Support Engineer
England

3rd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Engineer in their job title.

1 25 (69.44%) Citrix
2 24 (66.67%) MS Exchange
3 22 (61.11%) Windows
4 21 (58.33%) VMware
5 20 (55.56%) Microsoft
6 19 (52.78%) Cisco
7 18 (50.00%) Active Directory
7 18 (50.00%) HP
8 17 (47.22%) Firewall
8 17 (47.22%) XenDesktop
9 16 (44.44%) Hyper-V
9 16 (44.44%) XenApp
9 16 (44.44%) SAN
10 15 (41.67%) NetApp
10 15 (41.67%) Windows Server 2008
10 15 (41.67%) Exchange Server 2010
11 14 (38.89%) VMware Infrastructure
12 13 (36.11%) SCCM
13 12 (33.33%) SCOM
13 12 (33.33%) Exchange Server 2003
13 12 (33.33%) Windows Server 2012
13 12 (33.33%) DNS
14 11 (30.56%) Exchange Server 2013
15 9 (25.00%) Cisco ASA
15 9 (25.00%) DHCP
15 9 (25.00%) ITIL
15 9 (25.00%) Microsoft Certification
15 9 (25.00%) CheckPoint
15 9 (25.00%) Windows Server 2003
15 9 (25.00%) Symantec

3rd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (66.67%) MS Exchange
2 15 (41.67%) Exchange Server 2010
3 12 (33.33%) Exchange Server 2003
4 11 (30.56%) Exchange Server 2013
5 5 (13.89%) Lync
5 5 (13.89%) Blackberry Enterprise Server
6 3 (8.33%) Exchange Server 2007
7 2 (5.56%) IIS
7 2 (5.56%) IBM Notes
8 1 (2.78%) Lotus Domino
8 1 (2.78%) Apache
8 1 (2.78%) SharePoint
Applications
1 8 (22.22%) MS Excel
2 2 (5.56%) MS Office
Communications & Networking
1 17 (47.22%) Firewall
2 16 (44.44%) SAN
3 12 (33.33%) DNS
4 9 (25.00%) DHCP
4 9 (25.00%) Cisco ASA
5 6 (16.67%) TCP/IP
6 5 (13.89%) VoIP
6 5 (13.89%) Cisco PIX
7 3 (8.33%) WAN
7 3 (8.33%) LAN
7 3 (8.33%) DDNS
8 2 (5.56%) IPsec
8 2 (5.56%) VLAN
9 1 (2.78%) Cisco IOS
9 1 (2.78%) Wi-Fi
9 1 (2.78%) iSCSI
9 1 (2.78%) NAS
Database & Business Intelligence
1 4 (11.11%) SQL Server
2 2 (5.56%) SQL Server 2005
2 2 (5.56%) SQL Server 2008
3 1 (2.78%) SQL Server 2000
3 1 (2.78%) MySQL
Libraries, Frameworks & Software Standards
1 5 (13.89%) COM
Miscellaneous
1 3 (8.33%) Client/Server
2 1 (2.78%) Replication
2 1 (2.78%) Clustering
Operating Systems
1 22 (61.11%) Windows
2 15 (41.67%) Windows Server 2008
3 12 (33.33%) Windows Server 2012
4 9 (25.00%) Windows Server 2003
5 3 (8.33%) Linux
6 2 (5.56%) Windows 2000 Server
7 1 (2.78%) Windows 7
7 1 (2.78%) Windows 8
7 1 (2.78%) Windows Vista
Processes & Methodologies
1 9 (25.00%) ITIL
2 6 (16.67%) Network Monitoring
3 4 (11.11%) Validation
4 1 (2.78%) Incident Management
4 1 (2.78%) Data Protection
4 1 (2.78%) Project Management
Programming Languages
1 4 (11.11%) SQL
Qualifications
1 9 (25.00%) Microsoft Certification
2 6 (16.67%) VMware Certified Professional (VCP)
2 6 (16.67%) MCSE
3 5 (13.89%) CCNA
3 5 (13.89%) Cisco Certification
4 4 (11.11%) MCITP
5 2 (5.56%) Citrix Certification
6 1 (2.78%) MCP
6 1 (2.78%) CCA
6 1 (2.78%) Degree
Quality Assurance & Compliance
1 1 (2.78%) SLA
System Software
1 18 (50.00%) Active Directory
2 17 (47.22%) XenDesktop
3 16 (44.44%) Hyper-V
3 16 (44.44%) XenApp
4 14 (38.89%) VMware Infrastructure
5 8 (22.22%) XenServer
6 7 (19.44%) vSphere
6 7 (19.44%) Forefront TMG
7 5 (13.89%) IAG
7 5 (13.89%) UAG
7 5 (13.89%) ISA Server
7 5 (13.89%) Microsoft App-V
8 3 (8.33%) VMware Server
8 3 (8.33%) Terminal Services
Systems Management
1 13 (36.11%) SCCM
2 12 (33.33%) SCOM
3 5 (13.89%) Cacti
3 5 (13.89%) Symantec Enterprise Vault
3 5 (13.89%) WSUS
4 2 (5.56%) Backup Exec
Vendors
1 25 (69.44%) Citrix
2 21 (58.33%) VMware
3 20 (55.56%) Microsoft
4 19 (52.78%) Cisco
5 18 (50.00%) HP
6 15 (41.67%) NetApp
7 9 (25.00%) CheckPoint
7 9 (25.00%) Symantec
8 8 (22.22%) AppSense
9 7 (19.44%) SonicWALL
9 7 (19.44%) EMC
10 5 (13.89%) SolarWinds
11 3 (8.33%) WatchGuard
12 2 (5.56%) Lotus
12 2 (5.56%) Hitachi
13 1 (2.78%) Avaya
13 1 (2.78%) Dell
13 1 (2.78%) IBM
13 1 (2.78%) Acronis