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SLA Jobs in the West Midlands

Browse 20 SLA job vacancies in the West Midlands

The first table below looks at the demand for SLA skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the West Midlands region.

3 months to
19 Jun 2013

Same period 2012

Same period 2011

Service Level Agreement (SLA)

Rank

Rank change year-on-year

+22

-34

Permanent jobs citing SLA

168

104

129

As % of all permanent IT jobs located in the West Midlands

3.185%

2.175%

2.980%

As % of the Quality Assurance & Compliance category

30.60%

30.86%

34.13%

Number of salaries quoted

132

109

Average salary

£40,000

£37,500

£35,000

Average salary % change year-on-year

+6.66%

+7.14%

90% offered a salary of more than

£21,100

£22,500

10% offered a salary of more than

£59,500

£64,000

£50,000

UK excluding London average salary

£36,736

£36,000

% change year-on-year

+2.04%

All Quality Assurance & Compliance
West Midlands

Permanent IT job ads with a match in the
Quality Assurance & Compliance category

549

337

378

As % of all permanent IT jobs located in the West Midlands

10.41%

7.049%

8.732%

Number of salaries quoted

431

300

304

Average salary

£42,500

£39,000

£40,000

Average salary % change year-on-year

+8.97%

-2.50%

90% offered a salary of more than

£27,000

£25,000

10% offered a salary of more than

£60,000

£67,500

£62,500

UK excluding London average salary

£40,000

£41,153

£41,000

% change year-on-year

-2.80%

+0.37%

SLA
England

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the West Midlands region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the West Midlands region.

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the West Midlands region over the 3 months to 19 June 2013.

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the West Midlands region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location (Click each for more statistics)	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year	Find Job Vacancies
Birmingham	+3	51	£45,000	+11.11%	2
Coventry	-3	42	£46,000	+41.53%	7
Warwickshire	+10	17	£23,500	-53.00%
Solihull	+7	17	£39,250	+96.25%	1
Walsall	-	11	£40,000	-	1
Staffordshire	+4	10	£40,000	-20.00%	2
Shropshire	-1	5	-	-	2
Sutton Coldfield	-	2	£24,059	-
Dudley	-	2	£17,750	-
SLA England

SLA
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the West Midlands region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1	123 (37.85%)	ITIL
2	100 (30.77%)	Microsoft
3	86 (26.46%)	Windows
4	79 (24.31%)	Service Delivery
5	62 (19.08%)	Active Directory
6	55 (16.92%)	MS Excel
7	52 (16.00%)	Problem Management
8	50 (15.38%)	Cisco
9	49 (15.08%)	VMware
10	46 (14.15%)	Project Management
11	44 (13.54%)	SQL
12	43 (13.23%)	SharePoint
13	42 (12.92%)	Service Management
14	41 (12.62%)	Finance
14	41 (12.62%)	MS Exchange

14	41 (12.62%)	Citrix
15	40 (12.31%)	Windows Server 2008
16	38 (11.69%)	SQL Server
17	36 (11.08%)	HP
18	35 (10.77%)	Microsoft Certification
19	32 (9.846%)	Oracle
20	30 (9.231%)	Change Control
21	28 (8.615%)	MCSE
22	27 (8.308%)	Linux
22	27 (8.308%)	Retail
23	25 (7.692%)	Firewall
24	24 (7.385%)	Change Management
24	24 (7.385%)	SAN
24	24 (7.385%)	Incident Management
25	23 (7.077%)	Banking

SLA
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the West Midlands region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1	18 (5.538%)	.NET
2	14 (4.308%)	.NET Framework
3	11 (3.385%)	Application Packaging
4	6 (1.846%)	ASP.NET
5	5 (1.538%)	ASP.NET MVC 2
5	5 (1.538%)	ASP.NET MVC
6	4 (1.231%)	XML
7	3 (0.923%)	HTML
8	2 (0.615%)	Web Dynpro
8	2 (0.615%)	Flash
8	2 (0.615%)	ActiveX
8	2 (0.615%)	XSL
8	2 (0.615%)	ADO
8	2 (0.615%)	ASP
9	1 (0.308%)	JSP
9	1 (0.308%)	SOAP
9	1 (0.308%)	Web Services
9	1 (0.308%)	XSLT
9	1 (0.308%)	ODBC
9	1 (0.308%)	J2EE

Application Platforms
1	43 (13.23%)	SharePoint
2	41 (12.62%)	MS Exchange
3	21 (6.462%)	SharePoint 2010
4	17 (5.231%)	Exchange Server 2010
5	16 (4.923%)	Lync
5	16 (4.923%)	Exchange Server 2003
6	12 (3.692%)	Exchange Server 2007
7	5 (1.538%)	Exchange Server 2013
8	3 (0.923%)	IBM Notes
8	3 (0.923%)	SharePoint 2013
9	2 (0.615%)	Oracle SOA Suite
9	2 (0.615%)	Exchange Server 2000
9	2 (0.615%)	SAS
10	1 (0.308%)	Tomcat
10	1 (0.308%)	Lotus Domino
10	1 (0.308%)	BizTalk Server
10	1 (0.308%)	CMS
10	1 (0.308%)	SharePoint Server
10	1 (0.308%)	WorkSite

Applications
1	55 (16.92%)	MS Excel
2	22 (6.769%)	MS Office
3	12 (3.692%)	MS PowerPoint
4	3 (0.923%)	Spreadsheet
5	2 (0.615%)	MS Visio

Business Applications
1	9 (2.769%)	Sentinel
2	7 (2.154%)	SAP R/3
2	7 (2.154%)	assyst
3	4 (1.231%)	SAP HR
4	3 (0.923%)	Remedy ITSM
5	2 (0.615%)	SAP xRPM
5	2 (0.615%)	Oracle Retail
5	2 (0.615%)	SAP Payroll
5	2 (0.615%)	Oracle 11i
6	1 (0.308%)	Oracle Financials
6	1 (0.308%)	Oracle EBS
6	1 (0.308%)	Dynamics CRM
6	1 (0.308%)	Dynamics AX
6	1 (0.308%)	Oracle EBS R12
6	1 (0.308%)	SAP HCM
6	1 (0.308%)	SAP ERP

Communications & Networking
1	25 (7.692%)	Firewall
2	24 (7.385%)	SAN
3	23 (7.077%)	WAN
4	21 (6.462%)	LAN
5	16 (4.923%)	PBX
6	13 (4.000%)	Wireless
7	10 (3.077%)	IP Telephony
7	10 (3.077%)	Internet
8	9 (2.769%)	Network Security
8	9 (2.769%)	NAS
9	8 (2.462%)	Ethernet
10	7 (2.154%)	VoIP
10	7 (2.154%)	TCP/IP
11	6 (1.846%)	VPN
11	6 (1.846%)	DNS
12	5 (1.538%)	HTTP
12	5 (1.538%)	Unified Communications
13	4 (1.231%)	MPLS
13	4 (1.231%)	3G
14	3 (0.923%)	ATM

Database & Business Intelligence
1	38 (11.69%)	SQL Server
2	13 (4.000%)	SQL Server 2008
3	11 (3.385%)	SQL Server 2005
4	10 (3.077%)	SQL Server Integration Services
4	10 (3.077%)	Oracle 8/8i
5	6 (1.846%)	SQL Server Reporting Services
5	6 (1.846%)	Oracle 10g
6	5 (1.538%)	Data Warehouse
6	5 (1.538%)	SQL Server 2000
6	5 (1.538%)	Oracle BI EE
7	4 (1.231%)	SQL Server 2012
7	4 (1.231%)	Data Mining
7	4 (1.231%)	MS Access
8	3 (0.923%)	OLAP
8	3 (0.923%)	Oracle Reports
8	3 (0.923%)	OLTP
8	3 (0.923%)	CorVu
8	3 (0.923%)	QlikView
9	2 (0.615%)	RDBMS
9	2 (0.615%)	DB2

Development Applications
1	11 (3.385%)	MSI
2	2 (0.615%)	Visual Studio
3	1 (0.308%)	Team Foundation Server

General
1	41 (12.62%)	Finance
2	27 (8.308%)	Retail
3	23 (7.077%)	Banking
4	17 (5.231%)	Telecoms
5	11 (3.385%)	Investment Banking
6	10 (3.077%)	Legal
7	8 (2.462%)	Corporate Banking
8	7 (2.154%)	Advertising
9	6 (1.846%)	Manufacturing
10	4 (1.231%)	Marketing
10	4 (1.231%)	Billing
11	3 (0.923%)	Law
12	2 (0.615%)	Automotive
12	2 (0.615%)	Front Office

Job Titles
1	91 (28.00%)	Analyst
2	34 (10.46%)	Support Analyst
3	33 (10.15%)	Administrator
4	27 (8.308%)	Service Manager
5	25 (7.692%)	Team Leader
6	22 (6.769%)	Support Team Leader
7	18 (5.538%)	Consultant
8	17 (5.231%)	Applications Support
9	16 (4.923%)	Service Analyst
10	15 (4.615%)	Business Analyst
11	14 (4.308%)	Delivery Manager
11	14 (4.308%)	Infrastructure Support Analyst
11	14 (4.308%)	Services Delivery Manager
11	14 (4.308%)	Coordinator
11	14 (4.308%)	Infrastructure Analyst
11	14 (4.308%)	Support Engineer
12	12 (3.692%)	Network Support
12	12 (3.692%)	Windows Administrator
13	10 (3.077%)	IT Support
13	10 (3.077%)	Service Desk Analyst

Miscellaneous
1	22 (6.769%)	Management Information System
2	9 (2.769%)	Clustering
2	9 (2.769%)	Symmetrix DMX
3	8 (2.462%)	Replication
4	6 (1.846%)	N-Tier
5	5 (1.538%)	Blackberry
6	4 (1.231%)	FMCG
6	4 (1.231%)	CCTV
6	4 (1.231%)	Statistics
6	4 (1.231%)	Symmetrix
7	3 (0.923%)	Client/Server
7	3 (0.923%)	Data Protection Act
7	3 (0.923%)	iPad
7	3 (0.923%)	iPhone
7	3 (0.923%)	Credit Risk
7	3 (0.923%)	CMDB
8	2 (0.615%)	SaaS
8	2 (0.615%)	E-Learning
9	1 (0.308%)	Thin Client
9	1 (0.308%)	Handset

Operating Systems
1	86 (26.46%)	Windows
2	40 (12.31%)	Windows Server 2008
3	27 (8.308%)	Linux
4	23 (7.077%)	Windows 7
4	23 (7.077%)	Windows Server 2003
5	20 (6.154%)	Windows XP
6	17 (5.231%)	SUSE
7	8 (2.462%)	Windows 2000 Server
7	8 (2.462%)	UNIX
8	6 (1.846%)	Windows 2000
9	4 (1.231%)	Windows Vista
9	4 (1.231%)	Solaris
10	3 (0.923%)	AIX
10	3 (0.923%)	Windows NT
10	3 (0.923%)	Windows 8
10	3 (0.923%)	Windows Server 2012
11	2 (0.615%)	Android
11	2 (0.615%)	Windows Phone 7
11	2 (0.615%)	Apple iOS
11	2 (0.615%)	Windows Phone

Processes & Methodologies
1	123 (37.85%)	ITIL
2	79 (24.31%)	Service Delivery
3	52 (16.00%)	Problem Management
4	46 (14.15%)	Project Management
5	42 (12.92%)	Service Management
6	30 (9.231%)	Change Control
7	24 (7.385%)	Change Management
7	24 (7.385%)	Incident Management
8	22 (6.769%)	PRINCE2
9	20 (6.154%)	Process Management
10	17 (5.231%)	Configuration Management
10	17 (5.231%)	Continuous Improvement
11	15 (4.615%)	Stakeholder Management
11	15 (4.615%)	Business Analysis
11	15 (4.615%)	Root Cause Analysis
12	14 (4.308%)	Business Continuity
13	13 (4.000%)	BCP
13	13 (4.000%)	Risk Management
13	13 (4.000%)	ITSM
13	13 (4.000%)	Supplier Management

Programming Languages
1	44 (13.54%)	SQL
2	9 (2.769%)	C#
3	8 (2.462%)	Java
3	8 (2.462%)	JavaScript
4	6 (1.846%)	T-SQL
5	4 (1.231%)	PowerShell
5	4 (1.231%)	ABAP
6	3 (0.923%)	VB
7	2 (0.615%)	Korn
7	2 (0.615%)	Shell Script
7	2 (0.615%)	C
7	2 (0.615%)	VBScript
7	2 (0.615%)	VBA
8	1 (0.308%)	Fortran

Qualifications
1	35 (10.77%)	Microsoft Certification
2	28 (8.615%)	MCSE
3	19 (5.846%)	Degree
4	18 (5.538%)	Cisco Certification
5	14 (4.308%)	CCNA
6	9 (2.769%)	ITIL Certification
6	9 (2.769%)	Security Cleared
7	7 (2.154%)	CISSP
7	7 (2.154%)	ACSA
8	6 (1.846%)	SC Cleared
8	6 (1.846%)	Network+ Certification
8	6 (1.846%)	A+ Certification
8	6 (1.846%)	MCP
9	5 (1.538%)	CCNP
9	5 (1.538%)	Citrix Certification
9	5 (1.538%)	PRINCE2 Practitioner
10	4 (1.231%)	CCA
11	2 (0.615%)	CCEE
11	2 (0.615%)	CCAA
11	2 (0.615%)	CCIA

Quality Assurance & Compliance
1	3 (0.923%)	BS7799
2	2 (0.615%)	TickIT
3	1 (0.308%)	QA
3	1 (0.308%)	ISO/IEC 20000

System Software
1	62 (19.08%)	Active Directory
2	18 (5.538%)	VMware Infrastructure
3	13 (4.000%)	Hyper-V
4	8 (2.462%)	XenApp
5	7 (2.154%)	Forefront TMG
5	7 (2.154%)	XenDesktop
6	5 (1.538%)	XenServer
7	4 (1.231%)	SRDF
8	2 (0.615%)	Veritas Volume Manager
8	2 (0.615%)	Veritas Cluster Server
8	2 (0.615%)	Terminal Server
9	1 (0.308%)	Terminal Services
9	1 (0.308%)	Microsoft App-V
9	1 (0.308%)	Xen
9	1 (0.308%)	Oracle RAC

Systems Management
1	19 (5.846%)	SCCM
2	15 (4.615%)	SCOM
3	6 (1.846%)	Norton AntiVirus
4	4 (1.231%)	EMC TimeFinder
4	4 (1.231%)	Backup Exec
5	3 (0.923%)	Tivoli Storage Manager
6	2 (0.615%)	Cisco UCCE
6	2 (0.615%)	NetBackup
6	2 (0.615%)	Tivoli
6	2 (0.615%)	Tivoli Monitoring
7	1 (0.308%)	Cisco IPCC
7	1 (0.308%)	Data Guard

Vendors
1	100 (30.77%)	Microsoft
2	50 (15.38%)	Cisco
3	49 (15.08%)	VMware
4	41 (12.62%)	Citrix
5	36 (11.08%)	HP
6	32 (9.846%)	Oracle
7	18 (5.538%)	Dell
8	14 (4.308%)	Remedy
9	13 (4.000%)	EMC
10	12 (3.692%)	SAP
11	11 (3.385%)	NetApp
12	10 (3.077%)	Symantec
13	7 (2.154%)	CheckPoint
13	7 (2.154%)	McAfee
14	4 (1.231%)	Hitachi
14	4 (1.231%)	Veritas
14	4 (1.231%)	Avaya
15	3 (0.923%)	Business Objects
15	3 (0.923%)	Sun
15	3 (0.923%)	BMC

Support Analyst - Unix/Linux - Telford

Telford, Shropshire

Keywords: IT Support, Unix or Linux, Windows, RDBMS, Oracle, SQL Server Commutable from: Telford, Birmingham, Shrewsbury, Dudley, Wolverhampton A market leading organisation requires an IT Support Analyst with...

Redrock Consulting Ltd

Salary: £25000 - £32000 per annum + Good Benefits Package + Bonus

Posted: 18 June 2013

2nd Line IT Support Engineer - Urgent - Windows, Server, AD,SQL

Stone, Staffordshire

Skill Set: Windows XP / 7 Server 2003 / 2008 Exchange 2003 / 2007 Active Directory SQL VMware / Hyper V IIS This is an excellent opportunity where you will work on...

Oscar Associates (UK) Ltd

Salary: £25000 - £34000 per annum + Benefits

Posted: 18 June 2013

ICT Service Desk Manager

Wolverhampton, West Midlands (County)

The successful candidate will be expected to have an in depth knowledge of Microsoft products, LANDesk, exposure to Active Directory and desktop management tools. An understanding of NHS...

Wolverhampton NHS Trust

Salary: From £25,000 to £34,000 per annum

Posted: 30 May 2013

Service Delivery Analyst

Telford, West Midlands

We are currently looking to recruit a Service Delivery Analyst of any level for our client based in Telford to work on a permanent basis-This is an...

GSA Techsource

Salary: GBP0 per annum + Benefits: Excellent package

Posted: 31 May 2013

Project Team Leader 40k Worcester

Worcestershire, West Midlands

Service requests and within a strict SLA framework * Managing work load; fixing incidents remotely and escalating where appropriate * Installing solutions remotely and at customer location, worldwide * Supporting out...

Computer Futures

Salary: £35000 - £40000 per annum

Posted: 5 June 2013

Desktop Support / 1st Line Support Engineer

West Midlands

Trinity Expert Systems

Salary: From £21,000 to £28,000 per annum plus bonus and benefits

Posted: 22 May 2013

Desktop Engineer

Coventry, West Midlands (County)

Jam Recruitment Ltd

Salary: £28000 - £34000 per annum