The first table below looks at the demand for SLA skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the West Midlands region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 75 97 63
Rank change year-on-year
+22 -34
Permanent jobs citing SLA 168 104 129
As % of all permanent IT jobs located in the West Midlands 3.185% 2.175% 2.980%
As % of the Quality Assurance & Compliance category 30.60% 30.86% 34.13%
Number of salaries quoted 132 95 109
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £21,100 £22,500 £22,500
10% offered a salary of more than £59,500 £64,000 £50,000
UK excluding London average salary £36,736 £36,000 £36,000
% change year-on-year
+2.04% -
All Quality Assurance & Compliance
West Midlands
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
549 337 378
As % of all permanent IT jobs located in the West Midlands 10.41% 7.049% 8.732%
Number of salaries quoted 431 300 304
Average salary £42,500 £39,000 £40,000
Average salary % change year-on-year
+8.97% -2.50%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £60,000 £67,500 £62,500
UK excluding London average salary £40,000 £41,153 £41,000
% change year-on-year
-2.80% +0.37%
SLA
England

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the West Midlands region as a proportion of the total demand within the Quality Assurance & Compliance category.

West Midlands SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the West Midlands region.

West Midlands SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the West Midlands region over the 3 months to 19 June 2013.

West Midlands SLA Salary Histogram

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the West Midlands region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +3 51 £45,000 +11.11% 2
Coventry -3 42 £46,000 +41.53% 7
Warwickshire +10 17 £23,500 -53.00%
Solihull +7 17 £39,250 +96.25% 1
Walsall - 11 £40,000 - 1
Staffordshire +4 10 £40,000 -20.00% 2
Shropshire -1 5 - - 2
Sutton Coldfield - 2 £24,059 -
Dudley - 2 £17,750 -
SLA
England

SLA
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the West Midlands region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 123 (37.85%) ITIL
2 100 (30.77%) Microsoft
3 86 (26.46%) Windows
4 79 (24.31%) Service Delivery
5 62 (19.08%) Active Directory
6 55 (16.92%) MS Excel
7 52 (16.00%) Problem Management
8 50 (15.38%) Cisco
9 49 (15.08%) VMware
10 46 (14.15%) Project Management
11 44 (13.54%) SQL
12 43 (13.23%) SharePoint
13 42 (12.92%) Service Management
14 41 (12.62%) Finance
14 41 (12.62%) MS Exchange
14 41 (12.62%) Citrix
15 40 (12.31%) Windows Server 2008
16 38 (11.69%) SQL Server
17 36 (11.08%) HP
18 35 (10.77%) Microsoft Certification
19 32 (9.846%) Oracle
20 30 (9.231%) Change Control
21 28 (8.615%) MCSE
22 27 (8.308%) Linux
22 27 (8.308%) Retail
23 25 (7.692%) Firewall
24 24 (7.385%) Change Management
24 24 (7.385%) SAN
24 24 (7.385%) Incident Management
25 23 (7.077%) Banking

SLA
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the West Midlands region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 18 (5.538%) .NET
2 14 (4.308%) .NET Framework
3 11 (3.385%) Application Packaging
4 6 (1.846%) ASP.NET
5 5 (1.538%) ASP.NET MVC 2
5 5 (1.538%) ASP.NET MVC
6 4 (1.231%) XML
7 3 (0.923%) HTML
8 2 (0.615%) Web Dynpro
8 2 (0.615%) Flash
8 2 (0.615%) ActiveX
8 2 (0.615%) XSL
8 2 (0.615%) ADO
8 2 (0.615%) ASP
9 1 (0.308%) JSP
9 1 (0.308%) SOAP
9 1 (0.308%) Web Services
9 1 (0.308%) XSLT
9 1 (0.308%) ODBC
9 1 (0.308%) J2EE
Application Platforms
1 43 (13.23%) SharePoint
2 41 (12.62%) MS Exchange
3 21 (6.462%) SharePoint 2010
4 17 (5.231%) Exchange Server 2010
5 16 (4.923%) Lync
5 16 (4.923%) Exchange Server 2003
6 12 (3.692%) Exchange Server 2007
7 5 (1.538%) Exchange Server 2013
8 3 (0.923%) IBM Notes
8 3 (0.923%) SharePoint 2013
9 2 (0.615%) Oracle SOA Suite
9 2 (0.615%) Exchange Server 2000
9 2 (0.615%) SAS
10 1 (0.308%) Tomcat
10 1 (0.308%) Lotus Domino
10 1 (0.308%) BizTalk Server
10 1 (0.308%) CMS
10 1 (0.308%) SharePoint Server
10 1 (0.308%) WorkSite
Applications
1 55 (16.92%) MS Excel
2 22 (6.769%) MS Office
3 12 (3.692%) MS PowerPoint
4 3 (0.923%) Spreadsheet
5 2 (0.615%) MS Visio
Business Applications
1 9 (2.769%) Sentinel
2 7 (2.154%) SAP R/3
2 7 (2.154%) assyst
3 4 (1.231%) SAP HR
4 3 (0.923%) Remedy ITSM
5 2 (0.615%) SAP xRPM
5 2 (0.615%) Oracle Retail
5 2 (0.615%) SAP Payroll
5 2 (0.615%) Oracle 11i
6 1 (0.308%) Oracle Financials
6 1 (0.308%) Oracle EBS
6 1 (0.308%) Dynamics CRM
6 1 (0.308%) Dynamics AX
6 1 (0.308%) Oracle EBS R12
6 1 (0.308%) SAP HCM
6 1 (0.308%) SAP ERP
Communications & Networking
1 25 (7.692%) Firewall
2 24 (7.385%) SAN
3 23 (7.077%) WAN
4 21 (6.462%) LAN
5 16 (4.923%) PBX
6 13 (4.000%) Wireless
7 10 (3.077%) IP Telephony
7 10 (3.077%) Internet
8 9 (2.769%) Network Security
8 9 (2.769%) NAS
9 8 (2.462%) Ethernet
10 7 (2.154%) VoIP
10 7 (2.154%) TCP/IP
11 6 (1.846%) VPN
11 6 (1.846%) DNS
12 5 (1.538%) HTTP
12 5 (1.538%) Unified Communications
13 4 (1.231%) MPLS
13 4 (1.231%) 3G
14 3 (0.923%) ATM
Database & Business Intelligence
1 38 (11.69%) SQL Server
2 13 (4.000%) SQL Server 2008
3 11 (3.385%) SQL Server 2005
4 10 (3.077%) SQL Server Integration Services
4 10 (3.077%) Oracle 8/8i
5 6 (1.846%) SQL Server Reporting Services
5 6 (1.846%) Oracle 10g
6 5 (1.538%) Data Warehouse
6 5 (1.538%) SQL Server 2000
6 5 (1.538%) Oracle BI EE
7 4 (1.231%) SQL Server 2012
7 4 (1.231%) Data Mining
7 4 (1.231%) MS Access
8 3 (0.923%) OLAP
8 3 (0.923%) Oracle Reports
8 3 (0.923%) OLTP
8 3 (0.923%) CorVu
8 3 (0.923%) QlikView
9 2 (0.615%) RDBMS
9 2 (0.615%) DB2
Development Applications
1 11 (3.385%) MSI
2 2 (0.615%) Visual Studio
3 1 (0.308%) Team Foundation Server
General
1 41 (12.62%) Finance
2 27 (8.308%) Retail
3 23 (7.077%) Banking
4 17 (5.231%) Telecoms
5 11 (3.385%) Investment Banking
6 10 (3.077%) Legal
7 8 (2.462%) Corporate Banking
8 7 (2.154%) Advertising
9 6 (1.846%) Manufacturing
10 4 (1.231%) Marketing
10 4 (1.231%) Billing
11 3 (0.923%) Law
12 2 (0.615%) Automotive
12 2 (0.615%) Front Office
Job Titles
1 91 (28.00%) Analyst
2 34 (10.46%) Support Analyst
3 33 (10.15%) Administrator
4 27 (8.308%) Service Manager
5 25 (7.692%) Team Leader
6 22 (6.769%) Support Team Leader
7 18 (5.538%) Consultant
8 17 (5.231%) Applications Support
9 16 (4.923%) Service Analyst
10 15 (4.615%) Business Analyst
11 14 (4.308%) Delivery Manager
11 14 (4.308%) Infrastructure Support Analyst
11 14 (4.308%) Services Delivery Manager
11 14 (4.308%) Coordinator
11 14 (4.308%) Infrastructure Analyst
11 14 (4.308%) Support Engineer
12 12 (3.692%) Network Support
12 12 (3.692%) Windows Administrator
13 10 (3.077%) IT Support
13 10 (3.077%) Service Desk Analyst
Miscellaneous
1 22 (6.769%) Management Information System
2 9 (2.769%) Clustering
2 9 (2.769%) Symmetrix DMX
3 8 (2.462%) Replication
4 6 (1.846%) N-Tier
5 5 (1.538%) Blackberry
6 4 (1.231%) FMCG
6 4 (1.231%) CCTV
6 4 (1.231%) Statistics
6 4 (1.231%) Symmetrix
7 3 (0.923%) Client/Server
7 3 (0.923%) Data Protection Act
7 3 (0.923%) iPad
7 3 (0.923%) iPhone
7 3 (0.923%) Credit Risk
7 3 (0.923%) CMDB
8 2 (0.615%) SaaS
8 2 (0.615%) E-Learning
9 1 (0.308%) Thin Client
9 1 (0.308%) Handset
Operating Systems
1 86 (26.46%) Windows
2 40 (12.31%) Windows Server 2008
3 27 (8.308%) Linux
4 23 (7.077%) Windows 7
4 23 (7.077%) Windows Server 2003
5 20 (6.154%) Windows XP
6 17 (5.231%) SUSE
7 8 (2.462%) Windows 2000 Server
7 8 (2.462%) UNIX
8 6 (1.846%) Windows 2000
9 4 (1.231%) Windows Vista
9 4 (1.231%) Solaris
10 3 (0.923%) AIX
10 3 (0.923%) Windows NT
10 3 (0.923%) Windows 8
10 3 (0.923%) Windows Server 2012
11 2 (0.615%) Android
11 2 (0.615%) Windows Phone 7
11 2 (0.615%) Apple iOS
11 2 (0.615%) Windows Phone
Processes & Methodologies
1 123 (37.85%) ITIL
2 79 (24.31%) Service Delivery
3 52 (16.00%) Problem Management
4 46 (14.15%) Project Management
5 42 (12.92%) Service Management
6 30 (9.231%) Change Control
7 24 (7.385%) Change Management
7 24 (7.385%) Incident Management
8 22 (6.769%) PRINCE2
9 20 (6.154%) Process Management
10 17 (5.231%) Configuration Management
10 17 (5.231%) Continuous Improvement
11 15 (4.615%) Stakeholder Management
11 15 (4.615%) Business Analysis
11 15 (4.615%) Root Cause Analysis
12 14 (4.308%) Business Continuity
13 13 (4.000%) BCP
13 13 (4.000%) Risk Management
13 13 (4.000%) ITSM
13 13 (4.000%) Supplier Management
Programming Languages
1 44 (13.54%) SQL
2 9 (2.769%) C#
3 8 (2.462%) Java
3 8 (2.462%) JavaScript
4 6 (1.846%) T-SQL
5 4 (1.231%) PowerShell
5 4 (1.231%) ABAP
6 3 (0.923%) VB
7 2 (0.615%) Korn
7 2 (0.615%) Shell Script
7 2 (0.615%) C
7 2 (0.615%) VBScript
7 2 (0.615%) VBA
8 1 (0.308%) Fortran
Qualifications
1 35 (10.77%) Microsoft Certification
2 28 (8.615%) MCSE
3 19 (5.846%) Degree
4 18 (5.538%) Cisco Certification
5 14 (4.308%) CCNA
6 9 (2.769%) ITIL Certification
6 9 (2.769%) Security Cleared
7 7 (2.154%) CISSP
7 7 (2.154%) ACSA
8 6 (1.846%) SC Cleared
8 6 (1.846%) Network+ Certification
8 6 (1.846%) A+ Certification
8 6 (1.846%) MCP
9 5 (1.538%) CCNP
9 5 (1.538%) Citrix Certification
9 5 (1.538%) PRINCE2 Practitioner
10 4 (1.231%) CCA
11 2 (0.615%) CCEE
11 2 (0.615%) CCAA
11 2 (0.615%) CCIA
Quality Assurance & Compliance
1 3 (0.923%) BS7799
2 2 (0.615%) TickIT
3 1 (0.308%) QA
3 1 (0.308%) ISO/IEC 20000
System Software
1 62 (19.08%) Active Directory
2 18 (5.538%) VMware Infrastructure
3 13 (4.000%) Hyper-V
4 8 (2.462%) XenApp
5 7 (2.154%) Forefront TMG
5 7 (2.154%) XenDesktop
6 5 (1.538%) XenServer
7 4 (1.231%) SRDF
8 2 (0.615%) Veritas Volume Manager
8 2 (0.615%) Veritas Cluster Server
8 2 (0.615%) Terminal Server
9 1 (0.308%) Terminal Services
9 1 (0.308%) Microsoft App-V
9 1 (0.308%) Xen
9 1 (0.308%) Oracle RAC
Systems Management
1 19 (5.846%) SCCM
2 15 (4.615%) SCOM
3 6 (1.846%) Norton AntiVirus
4 4 (1.231%) EMC TimeFinder
4 4 (1.231%) Backup Exec
5 3 (0.923%) Tivoli Storage Manager
6 2 (0.615%) Cisco UCCE
6 2 (0.615%) NetBackup
6 2 (0.615%) Tivoli
6 2 (0.615%) Tivoli Monitoring
7 1 (0.308%) Cisco IPCC
7 1 (0.308%) Data Guard
Vendors
1 100 (30.77%) Microsoft
2 50 (15.38%) Cisco
3 49 (15.08%) VMware
4 41 (12.62%) Citrix
5 36 (11.08%) HP
6 32 (9.846%) Oracle
7 18 (5.538%) Dell
8 14 (4.308%) Remedy
9 13 (4.000%) EMC
10 12 (3.692%) SAP
11 11 (3.385%) NetApp
12 10 (3.077%) Symantec
13 7 (2.154%) CheckPoint
13 7 (2.154%) McAfee
14 4 (1.231%) Hitachi
14 4 (1.231%) Veritas
14 4 (1.231%) Avaya
15 3 (0.923%) Business Objects
15 3 (0.923%) Sun
15 3 (0.923%) BMC
Telford, Shropshire
Keywords: IT Support, Unix or Linux, Windows, RDBMS, Oracle, SQL Server Commutable from: Telford, Birmingham, Shrewsbury, Dudley, Wolverhampton A market leading organisation requires an IT Support Analyst with...
Redrock Consulting Ltd
Salary: £25000 - £32000 per annum + Good Benefits Package + Bonus
Posted: 18 June 2013
Stone, Staffordshire
Skill Set: Windows XP / 7 Server 2003 / 2008 Exchange 2003 / 2007 Active Directory SQL VMware / Hyper V IIS This is an excellent opportunity where you will work on...
Oscar Associates (UK) Ltd
Salary: £25000 - £34000 per annum + Benefits
Posted: 18 June 2013
Wolverhampton, West Midlands (County)
The successful candidate will be expected to have an in depth knowledge of Microsoft products, LANDesk, exposure to Active Directory and desktop management tools. An understanding of NHS...
Wolverhampton NHS Trust
Salary: From £25,000 to £34,000 per annum
Posted: 30 May 2013
Telford, West Midlands
We are currently looking to recruit a Service Delivery Analyst of any level for our client based in Telford to work on a permanent basis-This is an...
GSA Techsource
Salary: GBP0 per annum + Benefits: Excellent package
Posted: 31 May 2013
Worcestershire, West Midlands
Service requests and within a strict SLA framework * Managing work load; fixing incidents remotely and escalating where appropriate * Installing solutions remotely and at customer location, worldwide * Supporting out...
Computer Futures
Salary: £35000 - £40000 per annum
Posted: 5 June 2013
West Midlands
Trinity Expert Systems
Salary: From £21,000 to £28,000 per annum plus bonus and benefits
Posted: 22 May 2013
Coventry, West Midlands (County)
Jam Recruitment Ltd
Salary: £28000 - £34000 per annum
Posted: 18 June 2013
Worcestershire, West Midlands
Computer Futures
Salary: £35000 - £40000 per annum
Posted: 5 June 2013
Worcestershire, West Midlands
Computer Futures
Salary: £35000 - £40000 per annum
Posted: 5 June 2013
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £18000 - £25000 per annum
Posted: 13 June 2013
Coventry, West Midlands (County)
Trinity Expert Systems
Salary: From £28,000 to £40,000 per annum dep on exp, plus bonus & benefits
Posted: 22 May 2013
Coventry, West Midlands (County)
Trinity Expert Systems
Salary: From £34,000 to £42,000 per annum dep on exp, plus bonus & benefits
Posted: 22 May 2013
Solihull, West Midlands, Yorkshire
Boston Capel
Salary: Depending on experience
Posted: 17 June 2013
Coventry, West Midlands (County)
Trinity Expert Systems
Salary: From £28,000 to £40,000 per annum dep on exp, plus bonus & benefits
Posted: 22 May 2013
Coventry, West Midlands
Capita Resourcing
Salary: £40000 per annum
Posted: 7 June 2013
Walsall, West Midlands (County)
Spring Technology
Salary: £40000.00 per annum + Plus benefits
Posted: 18 June 2013
Birmingham, West Midlands (County)
Salt
Salary: £45000 per annum + Work From Home
Posted: 14 June 2013
Coventry, West Midlands
Capita Resourcing
Salary: £45000 - £50000 per annum
Posted: 4 June 2013
Northampton or Coventry
Virgin Media
Salary: £22,000 - 30,000 + 5% bonus and VM benefits
Posted: 21 May 2013
View SLA jobs Nationwide