The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 211 195 190
Rank change year-on-year
-16 -5
Permanent jobs requiring a Help Desk Engineer 2 7 4
As % of all permanent IT jobs located in the West Midlands 0.037% 0.13% 0.083%
As % of the Job Titles category 0.038% 0.14% 0.088%
Number of salaries quoted 2 7 0
Average salary £23,250 £18,000 -
Average salary % change year-on-year
+29.16% -
UK excluding London average salary £22,500 £22,500 £22,000
% change year-on-year
- +2.27%
Help Desk Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5203 5169 4550
As % of all permanent IT jobs located in the West Midlands 95.42% 94.72% 94.65%
Number of salaries quoted 4311 4390 3890
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the West Midlands

Help Desk Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the West Midlands region.

Help Desk Engineer Salary Trend in the West Midlands

Help Desk Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the West Midlands region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire -14 1 £23,000 +13.58%
Coventry - 1 £23,500 -
Help Desk Engineer
England

Help Desk Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 9 (90.00%) Windows
1 9 (90.00%) TCP/IP
2 8 (80.00%) Active Directory
2 8 (80.00%) Citrix
2 8 (80.00%) Windows XP
2 8 (80.00%) WAN
2 8 (80.00%) Blackberry
3 7 (70.00%) Blackberry Enterprise Server
3 7 (70.00%) DNS
3 7 (70.00%) Windows 8
3 7 (70.00%) LAN
4 6 (60.00%) Cisco
4 6 (60.00%) Apple
5 5 (50.00%) Cisco IOS
6 3 (30.00%) Microsoft
6 3 (30.00%) ITIL
7 2 (20.00%) MS Office
7 2 (20.00%) VMware
8 1 (10.00%) XenApp
8 1 (10.00%) XenDesktop
8 1 (10.00%) Windows 7
8 1 (10.00%) Apple iOS
8 1 (10.00%) Lync
8 1 (10.00%) Windows Server 2012
8 1 (10.00%) Backup Exec
8 1 (10.00%) Firewall
8 1 (10.00%) Windows Server 2003
8 1 (10.00%) SonicWALL
8 1 (10.00%) Draytek
8 1 (10.00%) NETGEAR

Help Desk Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 August 2014, IT jobs across the West Midlands region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (70.00%) Blackberry Enterprise Server
2 1 (10.00%) Lync
2 1 (10.00%) IBM Notes
2 1 (10.00%) MS Exchange
Applications
1 2 (20.00%) MS Office
2 1 (10.00%) MS Excel
Communications & Networking
1 9 (90.00%) TCP/IP
2 8 (80.00%) WAN
3 7 (70.00%) DNS
3 7 (70.00%) LAN
4 5 (50.00%) Cisco IOS
5 1 (10.00%) Firewall
5 1 (10.00%) SMTP
General
1 1 (10.00%) Marketing
Miscellaneous
1 8 (80.00%) Blackberry
Operating Systems
1 9 (90.00%) Windows
2 8 (80.00%) Windows XP
3 7 (70.00%) Windows 8
4 1 (10.00%) Windows Server 2012
4 1 (10.00%) Windows Server 2003
4 1 (10.00%) Android
4 1 (10.00%) Windows 7
4 1 (10.00%) Apple iOS
Processes & Methodologies
1 3 (30.00%) ITIL
Qualifications
1 1 (10.00%) Microsoft Certification
System Software
1 8 (80.00%) Active Directory
2 1 (10.00%) XenApp
2 1 (10.00%) XenDesktop
Systems Management
1 1 (10.00%) Backup Exec
Vendors
1 8 (80.00%) Citrix
2 6 (60.00%) Cisco
2 6 (60.00%) Apple
3 3 (30.00%) Microsoft
4 2 (20.00%) VMware
5 1 (10.00%) WatchGuard
5 1 (10.00%) SonicWALL
5 1 (10.00%) Draytek
5 1 (10.00%) NETGEAR
5 1 (10.00%) Dell
5 1 (10.00%) Lotus