The first table below looks at the demand for the Help Desk Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Help Desk Engineer
Rank 198 186 163
Rank change year-on-year
-12 -23
Permanent jobs requiring a Help Desk Engineer 9 3 7
As % of all permanent IT jobs located in the West Midlands 0.181% 0.067% 0.169%
As % of the Job Titles category 0.189% 0.069% 0.176%
Number of salaries quoted 9 2 6
Average salary £21,250 £18,750 £17,500
Average salary % change year-on-year
+13.33% +7.14%
UK excluding London average salary £21,500 £21,875 £24,000
% change year-on-year
-1.71% -8.85%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4760 4322 3982
As % of all permanent IT jobs located in the West Midlands 95.87% 95.98% 95.93%
Number of salaries quoted 3980 3784 3409
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Engineer
England

Help Desk Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Help Desk Engineer Jobs Demand Trend

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the West Midlands region.

West Midlands Help Desk Engineer Salary Trend

Help Desk Engineer
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the West Midlands region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Shropshire - 3 £23,000 -
Staffordshire - 3 £21,250 -
Worcestershire - 3 £21,000 -
Help Desk Engineer
England

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the West Midlands region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 11 (84.62%) MS Office
2 10 (76.92%) Windows
2 10 (76.92%) Active Directory
3 6 (46.15%) LAN
3 6 (46.15%) WAN
3 6 (46.15%) DNS
4 4 (30.77%) Windows 7
4 4 (30.77%) Validation
4 4 (30.77%) VMware
4 4 (30.77%) SAN
4 4 (30.77%) Lotus
4 4 (30.77%) MPLS
4 4 (30.77%) Configuration Management
4 4 (30.77%) CMDB
4 4 (30.77%) Exchange Server 2007
4 4 (30.77%) SQL Server
4 4 (30.77%) VPN
4 4 (30.77%) DHCP
4 4 (30.77%) VoIP
4 4 (30.77%) Lotus Notes
4 4 (30.77%) LDAP
4 4 (30.77%) Windows XP
4 4 (30.77%) MS Exchange
5 3 (23.08%) MS Excel
5 3 (23.08%) SharePoint
5 3 (23.08%) Microsoft
5 3 (23.08%) Windows Server 2008
5 3 (23.08%) Degree
5 3 (23.08%) Citrix
5 3 (23.08%) Lync

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the West Midlands region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (30.77%) Lotus Notes
1 4 (30.77%) MS Exchange
1 4 (30.77%) Exchange Server 2007
2 3 (23.08%) Lync
2 3 (23.08%) SharePoint
Applications
1 11 (84.62%) MS Office
2 3 (23.08%) MS Excel
Communications & Networking
1 6 (46.15%) LAN
1 6 (46.15%) WAN
1 6 (46.15%) DNS
2 4 (30.77%) SAN
2 4 (30.77%) MPLS
2 4 (30.77%) LDAP
2 4 (30.77%) VPN
2 4 (30.77%) DHCP
2 4 (30.77%) VoIP
3 2 (15.38%) TCP/IP
Database & Business Intelligence
1 4 (30.77%) SQL Server
Miscellaneous
1 4 (30.77%) CMDB
Operating Systems
1 10 (76.92%) Windows
2 4 (30.77%) Windows XP
2 4 (30.77%) Windows 7
3 3 (23.08%) Windows Server 2008
Processes & Methodologies
1 4 (30.77%) Configuration Management
1 4 (30.77%) Validation
2 1 (7.692%) ITIL
Qualifications
1 3 (23.08%) Degree
System Software
1 10 (76.92%) Active Directory
Vendors
1 4 (30.77%) Lotus
1 4 (30.77%) VMware
2 3 (23.08%) Microsoft
2 3 (23.08%) Citrix