The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 770 788 737
Rank change year-on-year
+18 -51
Permanent jobs requiring a Help Desk Engineer 108 113 118
As % of all permanent IT jobs located in England 0.10% 0.10% 0.12%
As % of the Job Titles category 0.11% 0.11% 0.12%
Number of salaries quoted 101 107 110
Average salary £22,500 £23,630 £21,500
Average salary % change year-on-year
-4.78% +9.90%
90% offered a salary of more than £18,500 £20,000 £18,000
10% offered a salary of more than £28,000 £30,000 £26,000
UK excluding London average salary £22,500 £22,500 £21,500
% change year-on-year
- +4.65%
Help Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97564 104302 96112
As % of all permanent IT jobs located in England 94.53% 94.51% 94.53%
Number of salaries quoted 81515 86339 80864
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in England

Help Desk Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer across the England region.

Help Desk Engineer Salary Trend in England

Help Desk Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Engineer across the England region over the 3 months to 3 July 2015.

Help Desk Engineer Salary Histogram in England

Help Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +26 44 £22,500 - 8
East of England +27 26 £22,500 +2.27%
London -3 17 £25,000 -5.66% 1
North West 0 9 £18,500 -30.18% 1
South West -17 6 £22,250 -3.26% 3
Yorkshire +5 5 £20,000 -16.66% 1
East Midlands +2 1 £19,500 +11.42% 1
Help Desk Engineer
UK

Help Desk Engineer
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT jobs across the England region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 152 (72.38%) Windows
2 134 (63.81%) Microsoft
3 128 (60.95%) Active Directory
4 92 (43.81%) MS Excel
5 82 (39.05%) MS Office
6 62 (29.52%) MS Exchange
7 59 (28.10%) Windows Server 2008
8 56 (26.67%) Windows 7
9 50 (23.81%) Microsoft Certification
10 47 (22.38%) Windows Server 2003
11 38 (18.10%) Windows Server 2012
11 38 (18.10%) Exchange Server 2007
11 38 (18.10%) TCP/IP
12 37 (17.62%) MCP
12 37 (17.62%) VMware
12 37 (17.62%) Exchange Server 2010
13 33 (15.71%) Windows XP
14 32 (15.24%) Hyper-V
15 31 (14.76%) Windows 8
16 29 (13.81%) VMware Infrastructure
17 28 (13.33%) Office 365
18 24 (11.43%) Firewall
18 24 (11.43%) VPN
18 24 (11.43%) DNS
18 24 (11.43%) ITIL
18 24 (11.43%) Exchange Server 2003
19 23 (10.95%) WAN
19 23 (10.95%) Citrix
19 23 (10.95%) Wireless
20 22 (10.48%) MCSA

Help Desk Engineer
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT jobs across the England region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (29.52%) MS Exchange
2 38 (18.10%) Exchange Server 2007
3 37 (17.62%) Exchange Server 2010
4 24 (11.43%) Exchange Server 2003
5 13 (6.19%) SharePoint
6 10 (4.76%) Lync
7 6 (2.86%) Exchange Server 2013
8 3 (1.43%) SharePoint 2013
8 3 (1.43%) SharePoint 2010
9 2 (0.95%) Blackberry Enterprise Server
10 1 (0.48%) IBM Notes
Applications
1 92 (43.81%) MS Excel
2 82 (39.05%) MS Office
3 3 (1.43%) MS PowerPoint
4 1 (0.48%) Adobe Creative Suite
4 1 (0.48%) AutoCAD
Cloud Services
1 28 (13.33%) Office 365
2 2 (0.95%) SaaS
3 1 (0.48%) Microsoft Azure
Communications & Networking
1 38 (18.10%) TCP/IP
2 24 (11.43%) VPN
2 24 (11.43%) DNS
2 24 (11.43%) Firewall
3 23 (10.95%) WAN
3 23 (10.95%) Wireless
4 18 (8.57%) DHCP
5 17 (8.10%) Internet
6 15 (7.14%) LAN
7 10 (4.76%) VoIP
7 10 (4.76%) SAN
8 7 (3.33%) VLAN
9 5 (2.38%) iSCSI
9 5 (2.38%) NetScaler
10 3 (1.43%) Skype
10 3 (1.43%) PABX
10 3 (1.43%) Ethernet
11 2 (0.95%) Wi-Fi
11 2 (0.95%) ADSL
11 2 (0.95%) Broadband
Database & Business Intelligence
1 12 (5.71%) SQL Server
2 2 (0.95%) SQL Server 2005
2 2 (0.95%) SQL Server 2008
3 1 (0.48%) SQL Server 2012
General
1 13 (6.19%) Finance
2 9 (4.29%) Telecoms
3 3 (1.43%) French Language
4 2 (0.95%) Welsh Language
5 1 (0.48%) Financial Institution
5 1 (0.48%) German Language
5 1 (0.48%) Italian Language
5 1 (0.48%) Japanese Language
5 1 (0.48%) Spanish Language
5 1 (0.48%) Law
5 1 (0.48%) Legal
5 1 (0.48%) Manufacturing
5 1 (0.48%) Publishing
5 1 (0.48%) Banking
5 1 (0.48%) Retail
5 1 (0.48%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.43%) HTML
2 1 (0.48%) COM
Miscellaneous
1 10 (4.76%) Blackberry
2 7 (3.33%) iPhone
2 7 (3.33%) Analytical Skills
3 6 (2.86%) PDA
4 5 (2.38%) Clustering
4 5 (2.38%) Video Conferencing
4 5 (2.38%) iPad
5 3 (1.43%) Digital Media
5 3 (1.43%) Foreign Exchange (FX)
6 2 (0.95%) Streaming Video
6 2 (0.95%) Management Information System
6 2 (0.95%) Enterprise Software
6 2 (0.95%) Data Centre
7 1 (0.48%) Private Cloud
7 1 (0.48%) New Media
7 1 (0.48%) Social Media
7 1 (0.48%) Handset
7 1 (0.48%) Mathematics
Operating Systems
1 152 (72.38%) Windows
2 59 (28.10%) Windows Server 2008
3 56 (26.67%) Windows 7
4 47 (22.38%) Windows Server 2003
5 38 (18.10%) Windows Server 2012
6 33 (15.71%) Windows XP
7 31 (14.76%) Windows 8
8 11 (5.24%) Windows Vista
9 7 (3.33%) Mac OS X
10 6 (2.86%) Android
11 5 (2.38%) Apple iOS
12 4 (1.90%) Linux
12 4 (1.90%) Windows 2000
13 3 (1.43%) Windows 2000 Server
14 1 (0.48%) Red Hat Enterprise Linux
14 1 (0.48%) UNIX
Processes & Methodologies
1 24 (11.43%) ITIL
2 11 (5.24%) CRM
3 9 (4.29%) Network Architecture
4 6 (2.86%) Disaster Recovery
5 5 (2.38%) Migration
5 5 (2.38%) Incident Management
5 5 (2.38%) Time Management
6 4 (1.90%) Information Assurance
6 4 (1.90%) Web Development
6 4 (1.90%) Security Testing
6 4 (1.90%) SIEM
6 4 (1.90%) Software Testing
7 3 (1.43%) Service Delivery
7 3 (1.43%) Software Engineering
7 3 (1.43%) Mentoring
7 3 (1.43%) Project Management
8 2 (0.95%) Web Design
8 2 (0.95%) Product Management
8 2 (0.95%) Server Building
8 2 (0.95%) Mobile Device Management
Programming Languages
1 15 (7.14%) SQL
2 9 (4.29%) PowerShell
3 6 (2.86%) VB
4 3 (1.43%) Java
4 3 (1.43%) JavaScript
5 2 (0.95%) PHP
5 2 (0.95%) C
5 2 (0.95%) C#
Qualifications
1 50 (23.81%) Microsoft Certification
2 37 (17.62%) MCP
3 22 (10.48%) MCSA
4 21 (10.00%) CCNA
4 21 (10.00%) Cisco Certification
5 20 (9.52%) MCSE
6 17 (8.10%) Degree
7 14 (6.67%) MCITP
8 11 (5.24%) MCTS
9 6 (2.86%) VMware Certified Professional (VCP)
10 5 (2.38%) ITIL Certification
10 5 (2.38%) CCA
10 5 (2.38%) Citrix Certification
11 4 (1.90%) CCENT
12 3 (1.43%) A+ Certification
13 1 (0.48%) GNVQ
13 1 (0.48%) Network+ Certification
13 1 (0.48%) MOS
Quality Assurance & Compliance
1 21 (10.00%) SLA
System Software
1 128 (60.95%) Active Directory
2 32 (15.24%) Hyper-V
3 29 (13.81%) VMware Infrastructure
4 10 (4.76%) VMware ESXi
5 9 (4.29%) VMware Server
6 7 (3.33%) XenApp
6 7 (3.33%) Microsoft Virtual Server
7 6 (2.86%) XenDesktop
7 6 (2.86%) vSphere
8 5 (2.38%) VMware ESX
9 1 (0.48%) Firmware
9 1 (0.48%) Terminal Server
Systems Management
1 15 (7.14%) SCCM
2 11 (5.24%) Norton AntiVirus
2 11 (5.24%) Backup Exec
3 6 (2.86%) SCOM
3 6 (2.86%) SCVMM
4 5 (2.38%) vMotion
5 2 (0.95%) AirWatch
5 2 (0.95%) Symantec Endpoint Protection
6 1 (0.48%) DameWare
6 1 (0.48%) NetBackup
Vendors
1 134 (63.81%) Microsoft
2 37 (17.62%) VMware
3 23 (10.95%) Citrix
4 15 (7.14%) Symantec
5 14 (6.67%) Cisco
6 12 (5.71%) Apple
7 7 (3.33%) HP
7 7 (3.33%) Polycom
7 7 (3.33%) Veeam
8 6 (2.86%) McAfee
8 6 (2.86%) Websense
9 4 (1.90%) ServiceNow
10 3 (1.43%) BT
10 3 (1.43%) Sophos
10 3 (1.43%) Oracle
10 3 (1.43%) SAP
11 2 (0.95%) Avaya
11 2 (0.95%) Reuters
11 2 (0.95%) Bloomberg
11 2 (0.95%) Mitel
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