The table below looks at the statistics for the Help Desk Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Engineer in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Engineer
Rank 211 202 194
Rank change year-on-year
-9 -8
Permanent jobs requiring a Help Desk Support Engineer 1 5 4
As % of all permanent IT jobs located in the West Midlands 0.018% 0.091% 0.082%
As % of the Job Titles category 0.019% 0.096% 0.086%
Number of salaries quoted 1 5 0
Average salary £23,000 £18,000 -
Average salary % change year-on-year
+27.77% -
UK excluding London average salary £23,000 £23,000 £22,000
% change year-on-year
- +4.54%
Help Desk Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5234 5199 4650
As % of all permanent IT jobs located in the West Midlands 95.46% 95.06% 94.94%
Number of salaries quoted 4363 4432 3970
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,175 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Support Engineer Jobs Demand Trend in the West Midlands

Help Desk Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer across the West Midlands region.

Help Desk Support Engineer Salary Trend in the West Midlands

Help Desk Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Engineer within the West Midlands region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire -11 1 £23,000 +13.58%
Help Desk Support Engineer
England

Help Desk Support Engineer
Top 19 Related IT Skills in the West Midlands

For the 6 months to 17 September 2014, IT jobs across the West Midlands region that cited Help Desk Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title.

1 7 (100.00%) Windows
1 7 (100.00%) Windows XP
1 7 (100.00%) LAN
1 7 (100.00%) WAN
1 7 (100.00%) TCP/IP
1 7 (100.00%) DNS
1 7 (100.00%) Active Directory
1 7 (100.00%) Citrix
1 7 (100.00%) Blackberry
1 7 (100.00%) Blackberry Enterprise Server
1 7 (100.00%) Windows 8
2 6 (85.71%) Cisco
2 6 (85.71%) Apple
3 5 (71.43%) Cisco IOS
4 3 (42.86%) ITIL
5 1 (14.29%) XenApp
5 1 (14.29%) XenDesktop
5 1 (14.29%) Apple iOS
5 1 (14.29%) Lync

Help Desk Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 September 2014, IT jobs across the West Midlands region that cited Help Desk Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (100.00%) Blackberry Enterprise Server
2 1 (14.29%) Lync
Communications & Networking
1 7 (100.00%) LAN
1 7 (100.00%) WAN
1 7 (100.00%) TCP/IP
1 7 (100.00%) DNS
2 5 (71.43%) Cisco IOS
Miscellaneous
1 7 (100.00%) Blackberry
Operating Systems
1 7 (100.00%) Windows
1 7 (100.00%) Windows XP
1 7 (100.00%) Windows 8
2 1 (14.29%) Apple iOS
Processes & Methodologies
1 3 (42.86%) ITIL
System Software
1 7 (100.00%) Active Directory
2 1 (14.29%) XenApp
2 1 (14.29%) XenDesktop
Vendors
1 7 (100.00%) Citrix
2 6 (85.71%) Apple
2 6 (85.71%) Cisco