The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 224 209 222
Rank change year-on-year
-15 +13
Permanent jobs requiring a Technical Support Analyst 11 7 8
As % of all permanent IT jobs located in the West Midlands 0.19% 0.14% 0.14%
As % of the Job Titles category 0.20% 0.14% 0.15%
Number of salaries quoted 11 5 7
Median salary £26,500 £23,500 £32,000
Median salary % change year-on-year
+12.76% -26.56%
90% offered a salary of more than £22,000 £20,163 £26,300
10% offered a salary of more than £37,500 £25,900 £34,100
UK excluding London median salary £27,000 £25,000 £29,500
% change year-on-year
+8.00% -15.25%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5472 4931 5489
As % of all permanent IT jobs located in the West Midlands 96.94% 97.09% 97.39%
Number of salaries quoted 4339 4156 4839
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,000
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Technical Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the West Midlands region over the 3 months to 6 December 2016.

Technical Support Analyst Salary Histogram in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 5 £22,000 -
Shropshire -9 2 £26,500 -3.63%
Birmingham -13 2 £32,500 - 1
Warwickshire - 2 £37,500 - 2
Solihull -7 1 £37,500 +85.98% 1
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 December 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support Analyst in the job title.

1 24 (88.89%) Windows
2 23 (85.19%) SQL Server
3 22 (81.48%) Microsoft
4 15 (55.56%) SQL
4 15 (55.56%) SQL Server 2008
5 13 (48.15%) SQL Server 2012
6 10 (37.04%) Ticket Management
6 10 (37.04%) Windows Vista
6 10 (37.04%) SQL Server 2005
6 10 (37.04%) Windows XP
6 10 (37.04%) Windows Server 2003
6 10 (37.04%) SQL Server 2000
7 8 (29.63%) Active Directory
8 7 (25.93%) MS Excel
9 5 (18.52%) Exchange Server 2007
9 5 (18.52%) Kaspersky
9 5 (18.52%) VLAN
9 5 (18.52%) Microsoft Azure
9 5 (18.52%) Amazon AWS
9 5 (18.52%) VMware ESXi
9 5 (18.52%) Exchange Server 2010
9 5 (18.52%) Hyper-V
9 5 (18.52%) Veeam
9 5 (18.52%) Exchange Server 2013
9 5 (18.52%) Backup Exec
9 5 (18.52%) Firewall
9 5 (18.52%) Replication
9 5 (18.52%) VPN
9 5 (18.52%) Symantec
9 5 (18.52%) Norton AntiVirus

Technical Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (18.52%) Exchange Server 2007
1 5 (18.52%) Exchange Server 2010
1 5 (18.52%) Exchange Server 2013
1 5 (18.52%) IIS
1 5 (18.52%) MS Exchange
2 2 (7.41%) CMS
3 1 (3.70%) SharePoint
Applications
1 7 (25.93%) MS Excel
2 3 (11.11%) MS Office
Cloud Services
1 5 (18.52%) Amazon AWS
1 5 (18.52%) Microsoft Azure
2 2 (7.41%) SaaS
Communications & Networking
1 5 (18.52%) Firewall
1 5 (18.52%) VLAN
1 5 (18.52%) VPN
2 2 (7.41%) DHCP
2 2 (7.41%) LAN
2 2 (7.41%) SAN
2 2 (7.41%) TCP/IP
2 2 (7.41%) WAN
3 1 (3.70%) Wi-Fi
Database & Business Intelligence
1 23 (85.19%) SQL Server
2 15 (55.56%) SQL Server 2008
3 13 (48.15%) SQL Server 2012
4 10 (37.04%) SQL Server 2000
4 10 (37.04%) SQL Server 2005
5 3 (11.11%) SQL Server 2014
6 2 (7.41%) SQL Server Integration Services
6 2 (7.41%) SQL Server Reporting Services
General
1 4 (14.81%) Finance
2 1 (3.70%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (7.41%) .NET
1 2 (7.41%) Web Services
1 2 (7.41%) XML
1 2 (7.41%) XSLT
Miscellaneous
1 5 (18.52%) Replication
2 2 (7.41%) Analytical Skills
3 1 (3.70%) Clustering
3 1 (3.70%) iPhone
Operating Systems
1 24 (88.89%) Windows
2 10 (37.04%) Windows Server 2003
2 10 (37.04%) Windows Vista
2 10 (37.04%) Windows XP
3 5 (18.52%) Windows Server
4 3 (11.11%) Windows 7
4 3 (11.11%) Windows Server 2008
4 3 (11.11%) Windows Server 2012
Processes & Methodologies
1 10 (37.04%) Ticket Management
2 3 (11.11%) Load Balancing
2 3 (11.11%) Server Building
3 2 (7.41%) B2B
3 2 (7.41%) Content Management
3 2 (7.41%) Document Management
3 2 (7.41%) E-Procurement
3 2 (7.41%) ERP
3 2 (7.41%) Presales
3 2 (7.41%) Virtual Environments
3 2 (7.41%) Web Development
4 1 (3.70%) Incident Management
Programming Languages
1 15 (55.56%) SQL
2 2 (7.41%) PHP
2 2 (7.41%) T-SQL
2 2 (7.41%) VB
2 2 (7.41%) VB6
Qualifications
1 5 (18.52%) MCP
1 5 (18.52%) MCSA
1 5 (18.52%) MCSE
1 5 (18.52%) Microsoft Certification
2 2 (7.41%) Degree
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 8 (29.63%) Active Directory
2 5 (18.52%) Hyper-V
2 5 (18.52%) VMware ESXi
Systems Management
1 5 (18.52%) Backup Exec
1 5 (18.52%) Norton AntiVirus
2 1 (3.70%) Microsoft Clustering
Vendors
1 22 (81.48%) Microsoft
2 5 (18.52%) Kaspersky
2 5 (18.52%) Sophos
2 5 (18.52%) Symantec
2 5 (18.52%) Veeam
3 1 (3.70%) Cisco
3 1 (3.70%) Dell
Warwick, Warwickshire
Accenture
Salary: Up to £24,500 per annum
Posted: 8 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £32,000 per annum
Posted: 4 days ago
Rugby
Bluetown Online LTD
Posted: 7 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 11 days ago