The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 213 201 190
Rank change year-on-year
-12 -11
Permanent jobs requiring a Technical Support Analyst 9 10 14
As % of all permanent IT jobs located in the West Midlands 0.16% 0.18% 0.29%
As % of the Job Titles category 0.17% 0.19% 0.30%
Number of salaries quoted 9 9 14
Average salary £32,000 £34,000 £28,250
Average salary % change year-on-year
-5.88% +20.35%
UK excluding London average salary £25,000 £30,250 £26,500
% change year-on-year
-17.35% +14.15%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5348 5176 4597
As % of all permanent IT jobs located in the West Midlands 95.48% 95.13% 94.88%
Number of salaries quoted 4465 4406 3923
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wolverhampton - 5 £32,000 - 1
Birmingham -5 3 £27,500 -
Staffordshire -15 1 £25,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 29 (90.63%) Windows
2 19 (59.38%) Microsoft
3 18 (56.25%) Active Directory
4 12 (37.50%) VMware
5 11 (34.38%) Cisco
5 11 (34.38%) MS Exchange
6 9 (28.13%) Office 365
7 8 (25.00%) Windows Server 2008
7 8 (25.00%) MS Excel
7 8 (25.00%) Windows Server 2003
8 7 (21.88%) SharePoint
8 7 (21.88%) Exchange Server 2003
8 7 (21.88%) Exchange Server 2007
8 7 (21.88%) VMware Infrastructure
9 6 (18.75%) PowerShell
9 6 (18.75%) Firewall
9 6 (18.75%) SQL
10 5 (15.63%) SQL Server
10 5 (15.63%) SAN
10 5 (15.63%) Hyper-V
10 5 (15.63%) Windows Server 2012
10 5 (15.63%) Exchange Server 2013
11 4 (12.50%) Business Continuity Planning
11 4 (12.50%) Analytical Skills
11 4 (12.50%) Android
11 4 (12.50%) BlackBerry OS
11 4 (12.50%) Root Cause Analysis
11 4 (12.50%) RedPrairie
11 4 (12.50%) Toshiba
11 4 (12.50%) Configuration Management

Technical Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (34.38%) MS Exchange
2 7 (21.88%) Exchange Server 2003
2 7 (21.88%) Exchange Server 2007
2 7 (21.88%) SharePoint
3 5 (15.63%) Exchange Server 2013
4 3 (9.38%) IIS
4 3 (9.38%) Tomcat
5 2 (6.25%) Exchange Server 2010
6 1 (3.13%) Blackberry Enterprise Server
Applications
1 8 (25.00%) MS Excel
2 4 (12.50%) MS Office
Cloud Services
1 9 (28.13%) Office 365
2 3 (9.38%) Microsoft Azure
3 2 (6.25%) SaaS
Communications & Networking
1 6 (18.75%) Firewall
2 5 (15.63%) SAN
3 4 (12.50%) Cisco IOS
4 3 (9.38%) IPv4
4 3 (9.38%) LAN
4 3 (9.38%) WAN
5 2 (6.25%) NetScaler
6 1 (3.13%) Network Security
6 1 (3.13%) DHCP
6 1 (3.13%) TCP/IP
6 1 (3.13%) VPN
6 1 (3.13%) DNS
6 1 (3.13%) Internet
6 1 (3.13%) IP Telephony
Database & Business Intelligence
1 5 (15.63%) SQL Server
2 3 (9.38%) SQL Server 2008
General
1 2 (6.25%) Finance
Miscellaneous
1 4 (12.50%) Blackberry
1 4 (12.50%) Handset
1 4 (12.50%) CMDB
1 4 (12.50%) Analytical Skills
Operating Systems
1 29 (90.63%) Windows
2 8 (25.00%) Windows Server 2003
2 8 (25.00%) Windows Server 2008
3 5 (15.63%) Windows Server 2012
4 4 (12.50%) Android
4 4 (12.50%) BlackBerry OS
4 4 (12.50%) Windows Mobile
4 4 (12.50%) Windows XP
5 1 (3.13%) Windows Vista
5 1 (3.13%) Windows 8
5 1 (3.13%) Windows 7
Processes & Methodologies
1 4 (12.50%) Configuration Management
1 4 (12.50%) Disaster Recovery
1 4 (12.50%) Business Continuity
1 4 (12.50%) Logistics
1 4 (12.50%) Risk Analysis
1 4 (12.50%) Root Cause Analysis
1 4 (12.50%) Business Continuity Planning
2 2 (6.25%) Problem Management
2 2 (6.25%) Service Delivery
3 1 (3.13%) ITIL
3 1 (3.13%) Project Management
3 1 (3.13%) Incident Management
3 1 (3.13%) Software Licensing
Programming Languages
1 6 (18.75%) SQL
1 6 (18.75%) PowerShell
Qualifications
1 2 (6.25%) MCSE
1 2 (6.25%) Microsoft Certification
1 2 (6.25%) VMware Certified Professional (VCP)
1 2 (6.25%) MCTS
1 2 (6.25%) MCITP
Quality Assurance & Compliance
1 4 (12.50%) SLA
2 1 (3.13%) Sarbanes-Oxley
System Software
1 18 (56.25%) Active Directory
2 7 (21.88%) VMware Infrastructure
3 5 (15.63%) Hyper-V
4 2 (6.25%) XenApp
4 2 (6.25%) XenDesktop
4 2 (6.25%) vSphere
4 2 (6.25%) VMware ESXi
Systems Management
1 3 (9.38%) Backup Exec
2 1 (3.13%) Norton AntiVirus
Vendors
1 19 (59.38%) Microsoft
2 12 (37.50%) VMware
3 11 (34.38%) Cisco
4 4 (12.50%) Toshiba
4 4 (12.50%) RedPrairie
4 4 (12.50%) HP
4 4 (12.50%) Dell
5 3 (9.38%) Citrix
5 3 (9.38%) Veritas
5 3 (9.38%) CheckPoint
6 2 (6.25%) Symantec
6 2 (6.25%) McAfee
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £32,000 per annum plus bonus and benefits
Posted: 4 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 15 days ago