The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 190 195 190
Rank change year-on-year
+5 -5
Permanent jobs requiring a Technical Support Analyst 18 15 6
As % of all permanent IT jobs located in the West Midlands 0.33% 0.27% 0.12%
As % of the Job Titles category 0.35% 0.28% 0.13%
Number of salaries quoted 16 12 3
Average salary £29,500 £35,500 £29,000
Average salary % change year-on-year
-16.90% +22.41%
90% offered a salary of more than £25,750 £25,000 £27,800
10% offered a salary of more than £36,250 £37,500 £31,400
UK excluding London average salary £30,000 £29,000 £27,500
% change year-on-year
+3.44% +5.45%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5117 5286 4632
As % of all permanent IT jobs located in the West Midlands 94.81% 94.70% 95.09%
Number of salaries quoted 4285 4439 4020
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the West Midlands region over the 3 months to 30 July 2014.

Technical Support Analyst Salary Histogram in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 8 £29,750 +65.27% 2
Coventry +6 3 £25,000 -9.09%
Wolverhampton +3 3 £32,000 -
Solihull -7 3 £29,500 -16.90%
Warwickshire - 2 - -
Staffordshire -10 1 £25,000 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 July 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 33 (75.00%) Windows
2 24 (54.55%) Active Directory
2 24 (54.55%) Microsoft
3 13 (29.55%) MS Excel
4 12 (27.27%) SQL
5 11 (25.00%) MS Exchange
6 10 (22.73%) MS Office
6 10 (22.73%) Logistics
6 10 (22.73%) Cisco
6 10 (22.73%) VMware
6 10 (22.73%) RedPrairie
7 8 (18.18%) Windows Server 2008
7 8 (18.18%) Finance
7 8 (18.18%) Windows Server 2003
8 7 (15.91%) Exchange Server 2003
8 7 (15.91%) Exchange Server 2007
8 7 (15.91%) Office 365
9 6 (13.64%) PowerShell
9 6 (13.64%) Firewall
10 5 (11.36%) SAN
10 5 (11.36%) SQL Server
10 5 (11.36%) SharePoint
10 5 (11.36%) Hyper-V
10 5 (11.36%) VMware Infrastructure
11 4 (9.09%) Business Continuity Planning
11 4 (9.09%) BlackBerry OS
11 4 (9.09%) Root Cause Analysis
11 4 (9.09%) Android
11 4 (9.09%) CMDB
11 4 (9.09%) Cisco IOS

Technical Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 July 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (25.00%) MS Exchange
2 7 (15.91%) Exchange Server 2003
2 7 (15.91%) Exchange Server 2007
3 5 (11.36%) SharePoint
4 3 (6.82%) Tomcat
4 3 (6.82%) IIS
4 3 (6.82%) Exchange Server 2013
5 2 (4.55%) Exchange Server 2010
6 1 (2.27%) Blackberry Enterprise Server
Applications
1 13 (29.55%) MS Excel
2 10 (22.73%) MS Office
Cloud Services
1 7 (15.91%) Office 365
2 3 (6.82%) Microsoft Azure
3 2 (4.55%) SaaS
Communications & Networking
1 6 (13.64%) Firewall
2 5 (11.36%) SAN
3 4 (9.09%) Cisco IOS
3 4 (9.09%) LAN
3 4 (9.09%) WAN
4 3 (6.82%) IPv4
5 2 (4.55%) NetScaler
5 2 (4.55%) TCP/IP
5 2 (4.55%) Internet
6 1 (2.27%) IP Telephony
6 1 (2.27%) VPN
6 1 (2.27%) DNS
6 1 (2.27%) DHCP
6 1 (2.27%) Network Security
Database & Business Intelligence
1 5 (11.36%) SQL Server
2 3 (6.82%) SQL Server 2008
General
1 8 (18.18%) Finance
2 1 (2.27%) Retail
2 1 (2.27%) Billing
Miscellaneous
1 4 (9.09%) CMDB
1 4 (9.09%) Blackberry
1 4 (9.09%) Handset
Operating Systems
1 33 (75.00%) Windows
2 8 (18.18%) Windows Server 2008
2 8 (18.18%) Windows Server 2003
3 4 (9.09%) BlackBerry OS
3 4 (9.09%) Android
3 4 (9.09%) Windows XP
3 4 (9.09%) Windows Mobile
4 3 (6.82%) Windows Server 2012
5 1 (2.27%) Windows Vista
5 1 (2.27%) Windows 7
5 1 (2.27%) Windows 8
Processes & Methodologies
1 10 (22.73%) Logistics
2 4 (9.09%) Business Continuity Planning
2 4 (9.09%) Root Cause Analysis
2 4 (9.09%) Risk Analysis
2 4 (9.09%) Configuration Management
2 4 (9.09%) Disaster Recovery
2 4 (9.09%) Business Continuity
3 2 (4.55%) Problem Management
3 2 (4.55%) Service Delivery
4 1 (2.27%) Incident Management
4 1 (2.27%) Project Management
4 1 (2.27%) ITIL
Programming Languages
1 12 (27.27%) SQL
2 6 (13.64%) PowerShell
Qualifications
1 2 (4.55%) MCSE
1 2 (4.55%) Microsoft Certification
1 2 (4.55%) MCTS
1 2 (4.55%) MCITP
1 2 (4.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (9.09%) SLA
2 1 (2.27%) Sarbanes-Oxley
System Software
1 24 (54.55%) Active Directory
2 5 (11.36%) Hyper-V
2 5 (11.36%) VMware Infrastructure
3 2 (4.55%) VMware ESXi
3 2 (4.55%) vSphere
3 2 (4.55%) XenApp
3 2 (4.55%) XenDesktop
Systems Management
1 3 (6.82%) Backup Exec
2 1 (2.27%) Norton AntiVirus
Vendors
1 24 (54.55%) Microsoft
2 10 (22.73%) Cisco
2 10 (22.73%) VMware
2 10 (22.73%) RedPrairie
3 4 (9.09%) HP
3 4 (9.09%) Dell
3 4 (9.09%) Citrix
3 4 (9.09%) Toshiba
4 3 (6.82%) Veritas
4 3 (6.82%) CheckPoint
5 2 (4.55%) Symantec
5 2 (4.55%) McAfee
6 1 (2.27%) Salesforce.com
Birmingham, West Midlands (County)
Accenture
Salary: Up to £27,000 per annum plus excellent benefits package
Posted: 15 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £25000 - £28000 per annum
Posted: 22 days ago