The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Technical Support Analyst
Rank 181 177 165
Rank change year-on-year
-4 -12
Permanent jobs requiring a Technical Support Analyst 18 13 6
As % of all permanent IT jobs located in the West Midlands 0.358% 0.282% 0.147%
As % of the Job Titles category 0.373% 0.294% 0.154%
Number of salaries quoted 13 12 6
Average salary £35,500 £32,500 £30,000
Average salary % change year-on-year
+9.23% +8.33%
90% offered a salary of more than £24,300 £32,050 £23,750
10% offered a salary of more than £37,500 £34,000 £36,750
UK excluding London average salary £27,250 £28,000 £29,000
% change year-on-year
-2.67% -3.44%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4823 4426 3898
As % of all permanent IT jobs located in the West Midlands 95.88% 95.90% 95.70%
Number of salaries quoted 4016 3887 3325
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Technical Support Analyst Jobs Demand Trend

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

West Midlands Technical Support Analyst Salary Trend

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the West Midlands region over the 3 months to 22 May 2013.

West Midlands Technical Support Analyst Salary Histogram

Technical Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Wolverhampton - 7 £37,500 -
Coventry -13 3 £27,500 +7.84%
Solihull - 3 £35,500 -
Birmingham -11 2 £23,500 -47.77%
Warwickshire - 2 - -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 32 (78.05%) Windows
2 18 (43.90%) SQL Server
3 16 (39.02%) SQL
3 16 (39.02%) Finance
4 14 (34.15%) VMware
5 12 (29.27%) UNIX
5 12 (29.27%) Active Directory
5 12 (29.27%) Citrix
6 11 (26.83%) Linux
6 11 (26.83%) Degree
7 10 (24.39%) Windows Server 2008
7 10 (24.39%) ITIL
7 10 (24.39%) MS Exchange
7 10 (24.39%) IIS
7 10 (24.39%) Windows Server 2003
8 9 (21.95%) SAN
8 9 (21.95%) Lotus
8 9 (21.95%) Microsoft
8 9 (21.95%) T-SQL
8 9 (21.95%) Lotus Notes
9 8 (19.51%) MS Excel
9 8 (19.51%) .NET
9 8 (19.51%) HP
10 7 (17.07%) VB.NET
10 7 (17.07%) SQL Server 2008
10 7 (17.07%) Advertising
10 7 (17.07%) Logistics
10 7 (17.07%) SQL Server 2005
11 6 (14.63%) Asset Management
11 6 (14.63%) Capacity Planning

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 8 (19.51%) .NET
2 3 (7.317%) ASP.NET
2 3 (7.317%) COM+
2 3 (7.317%) DCOM
2 3 (7.317%) XML
2 3 (7.317%) XSL
3 1 (2.439%) COM
3 1 (2.439%) ASP
Application Platforms
1 10 (24.39%) MS Exchange
1 10 (24.39%) IIS
2 9 (21.95%) Lotus Notes
3 6 (14.63%) Exchange Server 2010
4 4 (9.756%) Lotus Domino
5 3 (7.317%) MTS
Applications
1 8 (19.51%) MS Excel
2 3 (7.317%) MS Office
Communications & Networking
1 9 (21.95%) SAN
2 4 (9.756%) WAN
3 3 (7.317%) Internet
3 3 (7.317%) LAN
4 2 (4.878%) HTTP
4 2 (4.878%) DNS
5 1 (2.439%) SSL
5 1 (2.439%) VPN
5 1 (2.439%) VoIP
5 1 (2.439%) Firewall
Database & Business Intelligence
1 18 (43.90%) SQL Server
2 7 (17.07%) SQL Server 2008
2 7 (17.07%) SQL Server 2005
3 6 (14.63%) SQL Server 2000
4 2 (4.878%) MySQL
General
1 16 (39.02%) Finance
2 7 (17.07%) Advertising
3 3 (7.317%) Billing
3 3 (7.317%) Banking
3 3 (7.317%) Investment Banking
4 2 (4.878%) Automotive
4 2 (4.878%) Back Office
5 1 (2.439%) Retail
5 1 (2.439%) Telecoms
5 1 (2.439%) Legal
Miscellaneous
1 4 (9.756%) Computer Science
2 3 (7.317%) Derivative
2 3 (7.317%) Fixed Income
2 3 (7.317%) Clustering
3 2 (4.878%) Blackberry
Operating Systems
1 32 (78.05%) Windows
2 12 (29.27%) UNIX
3 11 (26.83%) Linux
4 10 (24.39%) Windows Server 2008
4 10 (24.39%) Windows Server 2003
5 5 (12.20%) HPUX
6 2 (4.878%) Windows XP
7 1 (2.439%) Windows 7
Processes & Methodologies
1 10 (24.39%) ITIL
2 7 (17.07%) Logistics
3 6 (14.63%) Asset Management
3 6 (14.63%) Capacity Planning
3 6 (14.63%) Root Cause Analysis
4 3 (7.317%) OO
4 3 (7.317%) ITIL V3
4 3 (7.317%) Service Management
5 2 (4.878%) Data Analysis
6 1 (2.439%) Service Delivery
Programming Languages
1 16 (39.02%) SQL
2 9 (21.95%) T-SQL
3 7 (17.07%) VB.NET
4 3 (7.317%) MUMPS
4 3 (7.317%) VB
4 3 (7.317%) C#
4 3 (7.317%) Java
4 3 (7.317%) JavaScript
4 3 (7.317%) VB6
Qualifications
1 11 (26.83%) Degree
2 3 (7.317%) VCP5
2 3 (7.317%) VCP4
2 3 (7.317%) MCITP
2 3 (7.317%) VMware Certified Professional (VCP)
3 2 (4.878%) CCNA
3 2 (4.878%) Cisco Certification
3 2 (4.878%) Microsoft Certification
4 1 (2.439%) MCSE
4 1 (2.439%) MCP
4 1 (2.439%) MCDST
Quality Assurance & Compliance
1 2 (4.878%) SLA
2 1 (2.439%) Sarbanes-Oxley
System Software
1 12 (29.27%) Active Directory
2 5 (12.20%) VMware Infrastructure
3 3 (7.317%) Hyper-V
4 2 (4.878%) vSphere
Systems Management
1 3 (7.317%) ARCserve
1 3 (7.317%) NetBackup
Vendors
1 14 (34.15%) VMware
2 12 (29.27%) Citrix
3 9 (21.95%) Lotus
3 9 (21.95%) Microsoft
4 8 (19.51%) HP
5 3 (7.317%) Cisco
5 3 (7.317%) Reuters
5 3 (7.317%) Bloomberg
5 3 (7.317%) CommVault
6 1 (2.439%) Sun
6 1 (2.439%) Avaya
Coventry, West Midlands
As a Technical Support Analyst, you will be responsible for providing 2nd line support to their client's service desk team and customers, which will involve acting as...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 15 May 2013
Coventry, West Midlands
Technical Support Analyst with strong SQL experience needed fora growing organisation in Coventry, this organisation provides web based software application to thousands of clients across the UK... As...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 21 May 2013
Coventry, West Midlands
The ideal candidate will have strong 2nd line support experience and have good Microsoft SQL Server & T-SQL skills... It would be an advantage if you have experience...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 8 May 2013
Solihull, West Midlands
This will include IT infrastructure support both remotely and on-site, as well as that you will be responsible for design and delivery of small to large scale...
Salary: £32000 - £39000 per annum + Benfits
Posted: 2 May 2013
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum
Posted: 16 May 2013
Solihull, West Midlands
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
Salary: £32000 - £39000 per annum + Benefits
Posted: 9 May 2013
Solihull, West Midlands (County)
Netbackup, ARCServe, Commvault) Virtualisation technologies (e.g. VMware, Hyper-V) A VCP4/5 certification would be desirable; you would also be required on occasion to travel as per...
QUANTICA
Salary: £32000 - £39000 per annum
Posted: 15 May 2013