The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Technical Support Analyst
England / West Midlands
Rank 208 211 206
Rank change year-on-year
+3 -5
Permanent jobs requiring a Technical Support Analyst 6 5 13
As % of all permanent IT jobs located in the West Midlands 0.12% 0.096% 0.26%
As % of the Job Titles category 0.13% 0.099% 0.26%
Number of salaries quoted 6 5 11
Median salary £37,500 £23,500 £35,000
Median salary % change year-on-year
+59.57% -32.85%
UK excluding London median salary £25,000 £26,500 £30,000
% change year-on-year
-5.66% -11.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4741 5027 4934
As % of all permanent IT jobs located in the West Midlands 97.39% 96.56% 97.68%
Number of salaries quoted 3764 4193 4326
Median salary £40,000 £40,000 £38,625
Median salary % change year-on-year
- +3.55%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,113 £57,500 £57,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Technical Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the West Midlands region over the 3 months to 19 January 2017.

Technical Support Analyst Salary Histogram in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire - 4 £37,500 -
Birmingham - 1 £22,500 - 2
Staffordshire - 1 £17,500 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 January 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support Analyst in the job title.

1 24 (88.89%) Windows
2 22 (81.48%) Microsoft
3 21 (77.78%) SQL Server
4 15 (55.56%) SQL
5 14 (51.85%) SQL Server 2008
6 12 (44.44%) SQL Server 2012
7 10 (37.04%) Ticket Management
7 10 (37.04%) SQL Server 2005
7 10 (37.04%) Windows Vista
7 10 (37.04%) Windows XP
7 10 (37.04%) Windows Server 2003
7 10 (37.04%) SQL Server 2000
8 8 (29.63%) Active Directory
9 7 (25.93%) Windows Server
10 6 (22.22%) MS Excel
10 6 (22.22%) Finance
11 5 (18.52%) Firewall
12 4 (14.81%) Load Balancing
12 4 (14.81%) Exchange Server 2007
12 4 (14.81%) Kaspersky
12 4 (14.81%) Windows Server 2008
12 4 (14.81%) VLAN
12 4 (14.81%) Server Building
12 4 (14.81%) Windows Server 2012
12 4 (14.81%) Exchange Server 2013
12 4 (14.81%) VMware ESXi
12 4 (14.81%) Exchange Server 2010
12 4 (14.81%) Microsoft Azure
12 4 (14.81%) Amazon AWS
12 4 (14.81%) Hyper-V

Technical Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) Exchange Server 2007
1 4 (14.81%) Exchange Server 2010
1 4 (14.81%) Exchange Server 2013
1 4 (14.81%) IIS
1 4 (14.81%) MS Exchange
2 2 (7.41%) CMS
3 1 (3.70%) SharePoint
Applications
1 6 (22.22%) MS Excel
2 4 (14.81%) MS Office
Cloud Services
1 4 (14.81%) Amazon AWS
1 4 (14.81%) Microsoft Azure
2 2 (7.41%) SaaS
Communications & Networking
1 5 (18.52%) Firewall
2 4 (14.81%) VLAN
2 4 (14.81%) VPN
3 3 (11.11%) TCP/IP
4 2 (7.41%) DHCP
4 2 (7.41%) LAN
4 2 (7.41%) SAN
4 2 (7.41%) WAN
5 1 (3.70%) IPv4
5 1 (3.70%) IPv6
5 1 (3.70%) LDAP
5 1 (3.70%) OSPF
5 1 (3.70%) RIP
5 1 (3.70%) SSL
5 1 (3.70%) VoIP
5 1 (3.70%) Wi-Fi
Database & Business Intelligence
1 21 (77.78%) SQL Server
2 14 (51.85%) SQL Server 2008
3 12 (44.44%) SQL Server 2012
4 10 (37.04%) SQL Server 2000
4 10 (37.04%) SQL Server 2005
5 2 (7.41%) SQL Server 2014
5 2 (7.41%) SQL Server Integration Services
5 2 (7.41%) SQL Server Reporting Services
General
1 6 (22.22%) Finance
2 2 (7.41%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (7.41%) .NET
1 2 (7.41%) Web Services
1 2 (7.41%) XML
1 2 (7.41%) XSLT
Miscellaneous
1 4 (14.81%) Replication
2 2 (7.41%) Analytical Skills
3 1 (3.70%) Blackberry
3 1 (3.70%) iPhone
3 1 (3.70%) Life Science
3 1 (3.70%) Smartphone
Operating Systems
1 24 (88.89%) Windows
2 10 (37.04%) Windows Server 2003
2 10 (37.04%) Windows Vista
2 10 (37.04%) Windows XP
3 7 (25.93%) Windows Server
4 4 (14.81%) Windows Server 2008
4 4 (14.81%) Windows Server 2012
5 3 (11.11%) Windows 7
6 1 (3.70%) Linux
6 1 (3.70%) Mac OS X
6 1 (3.70%) Windows 10
6 1 (3.70%) Windows 8
Processes & Methodologies
1 10 (37.04%) Ticket Management
2 4 (14.81%) ERP
2 4 (14.81%) Load Balancing
2 4 (14.81%) Server Building
3 2 (7.41%) B2B
3 2 (7.41%) Content Management
3 2 (7.41%) Document Management
3 2 (7.41%) E-Procurement
3 2 (7.41%) Presales
3 2 (7.41%) Virtual Environments
3 2 (7.41%) Web Development
4 1 (3.70%) Incident Management
4 1 (3.70%) Multi-Factor Authentication
4 1 (3.70%) Two-Factor Authentication
Programming Languages
1 15 (55.56%) SQL
2 2 (7.41%) PHP
2 2 (7.41%) T-SQL
2 2 (7.41%) VB
2 2 (7.41%) VB6
Qualifications
1 4 (14.81%) MCP
1 4 (14.81%) MCSA
1 4 (14.81%) MCSE
1 4 (14.81%) Microsoft Certification
2 2 (7.41%) Degree
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 8 (29.63%) Active Directory
2 4 (14.81%) Hyper-V
2 4 (14.81%) VMware ESXi
Systems Management
1 4 (14.81%) Backup Exec
1 4 (14.81%) Norton AntiVirus
Vendors
1 22 (81.48%) Microsoft
2 4 (14.81%) Kaspersky
2 4 (14.81%) Sophos
2 4 (14.81%) Symantec
2 4 (14.81%) Veeam
3 2 (7.41%) Cisco
4 1 (3.70%) Dell
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £40000.00 per annum
Posted: 6 days ago
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: 6 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 14 days ago