The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 165 192 182
Rank change year-on-year
+27 -10
Permanent jobs requiring a Technical Support Analyst 27 16 11
As % of all permanent IT jobs located in the West Midlands 0.55% 0.32% 0.24%
As % of the Job Titles category 0.58% 0.34% 0.25%
Number of salaries quoted 26 12 11
Average salary £25,000 £35,000 £32,500
Average salary % change year-on-year
-28.57% +7.69%
UK excluding London average salary £25,500 £26,500 £27,000
% change year-on-year
-3.77% -1.85%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4655 4769 4441
As % of all permanent IT jobs located in the West Midlands 95.51% 95.34% 96.04%
Number of salaries quoted 3887 3986 3838
Average salary £40,000 £36,500 £36,500
Average salary % change year-on-year
+9.58% -
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
Technical Support Analyst
England

Technical Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Worcestershire - 10 £28,000 -
Solihull - 8 £21,000 -
West Bromwich - 4 £24,500 -
Shropshire +7 3 £25,000 +11.11%
Coventry +12 1 £23,250 +3.33%
Staffordshire -6 1 £25,000 -23.07%
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 April 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 25 (67.57%) Windows
2 20 (54.05%) Active Directory
3 19 (51.35%) Microsoft
4 14 (37.84%) SQL
5 12 (32.43%) MS Office
6 10 (27.03%) MS Excel
6 10 (27.03%) Logistics
6 10 (27.03%) RedPrairie
7 9 (24.32%) Cisco
8 8 (21.62%) Finance
8 8 (21.62%) Windows Server 2008
9 7 (18.92%) Windows Server 2003
9 7 (18.92%) MS Exchange
10 6 (16.22%) TCP/IP
10 6 (16.22%) HP
11 5 (13.51%) SQL Server
11 5 (13.51%) IIS
11 5 (13.51%) VMware
12 4 (10.81%) Blackberry
12 4 (10.81%) Configuration Management
12 4 (10.81%) CheckPoint
12 4 (10.81%) Toshiba
12 4 (10.81%) Windows XP
12 4 (10.81%) Dell
12 4 (10.81%) SLA
12 4 (10.81%) Citrix
12 4 (10.81%) VMware Infrastructure
12 4 (10.81%) Android
12 4 (10.81%) Exchange Server 2007
12 4 (10.81%) Cisco IOS

Technical Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 April 2014, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (18.92%) MS Exchange
2 5 (13.51%) IIS
3 4 (10.81%) Exchange Server 2007
3 4 (10.81%) Exchange Server 2003
4 3 (8.11%) Tomcat
5 2 (5.41%) SharePoint
5 2 (5.41%) Apache
5 2 (5.41%) BizTalk Server
5 2 (5.41%) Exchange Server 2010
Applications
1 12 (32.43%) MS Office
2 10 (27.03%) MS Excel
Cloud Services
1 3 (8.11%) Microsoft Azure
1 3 (8.11%) Office 365
Communications & Networking
1 6 (16.22%) TCP/IP
2 4 (10.81%) Cisco IOS
3 3 (8.11%) SAN
3 3 (8.11%) VPN
3 3 (8.11%) WAN
3 3 (8.11%) IPv4
3 3 (8.11%) Firewall
4 2 (5.41%) Internet
4 2 (5.41%) DHCP
4 2 (5.41%) LAN
4 2 (5.41%) DNS
4 2 (5.41%) Cisco Nexus
5 1 (2.70%) PABX
5 1 (2.70%) Network Security
5 1 (2.70%) IP Telephony
Database & Business Intelligence
1 5 (13.51%) SQL Server
2 3 (8.11%) SQL Server 2008
General
1 8 (21.62%) Finance
2 1 (2.70%) Retail
2 1 (2.70%) Billing
Miscellaneous
1 4 (10.81%) Blackberry
1 4 (10.81%) CMDB
2 2 (5.41%) Firmware
2 2 (5.41%) Computer Science
Operating Systems
1 25 (67.57%) Windows
2 8 (21.62%) Windows Server 2008
3 7 (18.92%) Windows Server 2003
4 4 (10.81%) Windows XP
4 4 (10.81%) Android
4 4 (10.81%) Windows Mobile
4 4 (10.81%) BlackBerry OS
5 2 (5.41%) Fedora
5 2 (5.41%) Linux
5 2 (5.41%) CentOS
6 1 (2.70%) Windows 7
6 1 (2.70%) Windows 8
6 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 10 (27.03%) Logistics
2 4 (10.81%) Configuration Management
2 4 (10.81%) Risk Analysis
3 1 (2.70%) Capacity Planning
3 1 (2.70%) Problem Management
3 1 (2.70%) Data Protection
3 1 (2.70%) ITIL
3 1 (2.70%) Service Delivery
Programming Languages
1 14 (37.84%) SQL
2 2 (5.41%) C
Qualifications
1 2 (5.41%) Degree
2 1 (2.70%) Cisco Certification
2 1 (2.70%) Microsoft Certification
2 1 (2.70%) MCSE
2 1 (2.70%) MCP
2 1 (2.70%) CCNA
2 1 (2.70%) MCITP
2 1 (2.70%) CCSA
Quality Assurance & Compliance
1 4 (10.81%) SLA
System Software
1 20 (54.05%) Active Directory
2 4 (10.81%) VMware Infrastructure
3 3 (8.11%) Hyper-V
4 2 (5.41%) VMware ESX
4 2 (5.41%) Terminal Services
4 2 (5.41%) Postfix
Systems Management
1 2 (5.41%) Tivoli Storage Manager
1 2 (5.41%) SCCM
Vendors
1 19 (51.35%) Microsoft
2 10 (27.03%) RedPrairie
3 9 (24.32%) Cisco
4 6 (16.22%) HP
5 5 (13.51%) VMware
6 4 (10.81%) CheckPoint
6 4 (10.81%) Toshiba
6 4 (10.81%) Dell
6 4 (10.81%) Citrix
7 2 (5.41%) EMC
7 2 (5.41%) CommVault
8 1 (2.70%) Avaya
8 1 (2.70%) Nortel
8 1 (2.70%) Salesforce.com