The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 197 170 179
Rank change year-on-year
-27 +9
Permanent jobs requiring a Technical Support Analyst 17 19 22
As % of all permanent IT jobs located in the West Midlands 0.33% 0.45% 0.46%
As % of the Job Titles category 0.35% 0.48% 0.48%
Number of salaries quoted 16 15 19
Average salary £32,500 £25,000 £35,000
Average salary % change year-on-year
+30.00% -28.57%
90% offered a salary of more than £23,500 £21,000 £21,500
10% offered a salary of more than £41,000 £33,000 £35,500
UK excluding London average salary £30,000 £25,000 £27,500
% change year-on-year
+20.00% -9.09%
Technical Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4842 3960 4544
As % of all permanent IT jobs located in the West Midlands 95.00% 94.56% 95.22%
Number of salaries quoted 4172 3223 3896
Average salary £39,000 £40,000 £36,000
Average salary % change year-on-year
-2.50% +11.11%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the West Midlands

Technical Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the West Midlands region.

Technical Support Analyst Salary Trend in the West Midlands

Technical Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the West Midlands region over the 3 months to 3 March 2015.

Technical Support Analyst Salary Histogram in the West Midlands

Technical Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the West Midlands region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wolverhampton - 6 £32,500 -
Birmingham - 5 £41,000 -
Staffordshire -1 3 £30,500 +22.00%
Coventry - 3 £23,500 -
Technical Support Analyst
England

Technical Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 March 2015, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 19 (79.17%) Windows
2 12 (50.00%) Microsoft
2 12 (50.00%) VMware
3 11 (45.83%) MS Excel
4 10 (41.67%) Cisco
4 10 (41.67%) Windows Server 2012
5 9 (37.50%) Office 365
6 8 (33.33%) VMware Infrastructure
6 8 (33.33%) Active Directory
6 8 (33.33%) MS Exchange
7 7 (29.17%) ITIL
7 7 (29.17%) SharePoint
7 7 (29.17%) Exchange Server 2013
8 6 (25.00%) Windows Server 2008
8 6 (25.00%) Windows 7
8 6 (25.00%) PRINCE2
9 5 (20.83%) LAN
9 5 (20.83%) ITIL Certification
9 5 (20.83%) Service Delivery
10 4 (16.67%) Windows Server 2003
10 4 (16.67%) Oracle EBS
10 4 (16.67%) Oracle Discoverer
10 4 (16.67%) Linux
10 4 (16.67%) Oracle
10 4 (16.67%) Business Objects
10 4 (16.67%) MS Office
10 4 (16.67%) Oracle EBS R12
10 4 (16.67%) Time Management
11 3 (12.50%) vSphere
11 3 (12.50%) Exchange Server 2010

Technical Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 March 2015, IT jobs across the West Midlands region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (33.33%) MS Exchange
2 7 (29.17%) SharePoint
2 7 (29.17%) Exchange Server 2013
3 3 (12.50%) Exchange Server 2010
4 1 (4.17%) IIS
4 1 (4.17%) IBM Notes
Applications
1 11 (45.83%) MS Excel
2 4 (16.67%) MS Office
3 1 (4.17%) S-PLUS
Business Applications
1 4 (16.67%) Oracle EBS
1 4 (16.67%) Oracle EBS R12
Cloud Services
1 9 (37.50%) Office 365
Communications & Networking
1 5 (20.83%) LAN
2 3 (12.50%) WAN
3 2 (8.33%) Firewall
4 1 (4.17%) VLAN
4 1 (4.17%) TCP/IP
4 1 (4.17%) VPN
4 1 (4.17%) SSL
4 1 (4.17%) SAN
4 1 (4.17%) Intranet
4 1 (4.17%) Internet
Database & Business Intelligence
1 4 (16.67%) Oracle Discoverer
2 1 (4.17%) SQL Server 2005
2 1 (4.17%) SQL Server 2008
2 1 (4.17%) SQL Server
General
1 1 (4.17%) Back Office
1 1 (4.17%) Finance
1 1 (4.17%) Banking
Libraries, Frameworks & Software Standards
1 1 (4.17%) .NET
1 1 (4.17%) Web Services
1 1 (4.17%) XML
Miscellaneous
1 3 (12.50%) Handset
2 2 (8.33%) Tandem
2 2 (8.33%) EqualLogic
Operating Systems
1 19 (79.17%) Windows
2 10 (41.67%) Windows Server 2012
3 6 (25.00%) Windows Server 2008
3 6 (25.00%) Windows 7
4 4 (16.67%) Linux
4 4 (16.67%) Windows Server 2003
5 2 (8.33%) Windows XP
5 2 (8.33%) Windows 8
6 1 (4.17%) CentOS
6 1 (4.17%) Android
Processes & Methodologies
1 7 (29.17%) ITIL
2 6 (25.00%) PRINCE2
3 5 (20.83%) Service Delivery
4 4 (16.67%) Time Management
5 3 (12.50%) Disaster Recovery
6 1 (4.17%) Incident Management
6 1 (4.17%) Project Management
6 1 (4.17%) Continuous Improvement
6 1 (4.17%) Mobile Device Management
Programming Languages
1 2 (8.33%) PowerShell
2 1 (4.17%) SQL
Qualifications
1 5 (20.83%) ITIL Certification
2 1 (4.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 8 (33.33%) Active Directory
1 8 (33.33%) VMware Infrastructure
2 3 (12.50%) vSphere
3 2 (8.33%) Terminal Services
4 1 (4.17%) XenApp
Systems Management
1 1 (4.17%) MAILsweeper
1 1 (4.17%) NetBackup
1 1 (4.17%) EMC NetWorker
Vendors
1 12 (50.00%) Microsoft
1 12 (50.00%) VMware
2 10 (41.67%) Cisco
3 4 (16.67%) Oracle
3 4 (16.67%) Business Objects
4 2 (8.33%) LANDesk
4 2 (8.33%) Websense
4 2 (8.33%) Genesys
5 1 (4.17%) CommVault
5 1 (4.17%) Epicor
5 1 (4.17%) NetApp
5 1 (4.17%) Lotus
5 1 (4.17%) Red Hat
5 1 (4.17%) Finjan
5 1 (4.17%) IBM
5 1 (4.17%) HP
5 1 (4.17%) EMC
5 1 (4.17%) Citrix
5 1 (4.17%) Juniper
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago