Technical Support Analyst Jobs in England

Technical Support Analyst
UK > England

The median Technical Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 721 854 979
Rank change year-on-year +133 +125 -211
Permanent jobs requiring a Technical Support Analyst 119 73 144
As % of all permanent jobs advertised in England 0.14% 0.079% 0.11%
As % of the Job Titles category 0.15% 0.086% 0.11%
Number of salaries quoted 97 57 139
10th Percentile £24,000 £24,850 £22,250
25th Percentile £26,250 £31,250 £24,750
Median annual salary (50th Percentile) £31,500 £37,500 £32,500
Median % change year-on-year -16.00% +15.38% +8.33%
75th Percentile £55,000 £45,000 £38,750
90th Percentile £55,696 £47,500 £48,750
UK median annual salary £31,000 £36,500 £32,500
% change year-on-year -15.07% +12.31% +8.33%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,599 84,573 127,334
% of permanent jobs with a recognized job title 94.47% 91.53% 96.12%
Number of salaries quoted 60,280 53,577 75,684
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,000 £100,000 £97,500
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Technical Support Analyst in England over the 6 months to 3 May 2024.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +134 34 £54,296 +44.79% 2
North of England +59 31 £28,000 -37.78% 2
North West +27 22 £27,500 -17.91% 2
East of England +20 19 £35,000 +22.81%
South East +16 13 £29,500 -22.37% 2
South West -11 13 £24,000 -26.15% 1
Midlands +18 9 £30,000 -22.48%
West Midlands +19 7 £30,000 -22.48%
Yorkshire +65 6 £31,500 -30.00%
North East -2 3 £30,000 -50.00%
East Midlands - 2 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 48 (40.34%) Windows
2 38 (31.93%) SQL
2 38 (31.93%) Social Skills
3 35 (29.41%) Customer Service
4 34 (28.57%) ITIL
4 34 (28.57%) Active Directory
5 26 (21.85%) Problem-Solving
6 25 (21.01%) Degree
7 22 (18.49%) SQL Server
8 20 (16.81%) T-SQL
8 20 (16.81%) Microsoft
8 20 (16.81%) ETL
8 20 (16.81%) SQL Server Integration Services
9 19 (15.97%) Dynamics CRM
9 19 (15.97%) CRM
9 19 (15.97%) Change Management
10 18 (15.13%) PL/SQL
10 18 (15.13%) Requirements Analysis
10 18 (15.13%) Windows 10
11 17 (14.29%) Retail
12 16 (13.45%) Windows Server
13 15 (12.61%) Analytical Skills
13 15 (12.61%) Finance
14 14 (11.76%) NEC
14 14 (11.76%) Disaster Recovery
14 14 (11.76%) Linux
14 14 (11.76%) Azure
14 14 (11.76%) NEC Housing
15 13 (10.92%) Microsoft 365
16 10 (8.40%) PRINCE2 Practitioner

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.40%) SharePoint
2 7 (5.88%) Confluence
3 5 (4.20%) Microsoft Exchange
Applications
1 10 (8.40%) Microsoft Office
2 3 (2.52%) Microsoft Excel
Business Applications
1 19 (15.97%) Dynamics CRM
2 14 (11.76%) NEC Housing
3 2 (1.68%) Misys Midas
3 2 (1.68%) Payment Gateway
4 1 (0.84%) Bloomberg AIM
Cloud Services
1 14 (11.76%) Azure
2 13 (10.92%) Microsoft 365
3 9 (7.56%) Power Automate
4 8 (6.72%) SaaS
5 5 (4.20%) Google Workspace
6 4 (3.36%) AWS
7 3 (2.52%) Entra ID
Communications & Networking
1 5 (4.20%) VSAT
2 4 (3.36%) Wi-Fi
3 3 (2.52%) DHCP
3 3 (2.52%) DNS
3 3 (2.52%) Firewall
3 3 (2.52%) HTTP
3 3 (2.52%) Internet
4 1 (0.84%) LAN
4 1 (0.84%) Wireless
Database & Business Intelligence
1 22 (18.49%) SQL Server
2 20 (16.81%) SQL Server Integration Services
3 2 (1.68%) MongoDB
Development Applications
1 7 (5.88%) JIRA
General
1 38 (31.93%) Social Skills
2 17 (14.29%) Retail
3 15 (12.61%) Analytical Skills
3 15 (12.61%) Finance
4 8 (6.72%) Banking
4 8 (6.72%) French Language
4 8 (6.72%) Front Office
5 5 (4.20%) Manufacturing
5 5 (4.20%) Portuguese Language
5 5 (4.20%) Telecoms
6 4 (3.36%) Military
7 3 (2.52%) Legal
7 3 (2.52%) Organisational Skills
7 3 (2.52%) Public Sector
8 2 (1.68%) Inclusion and Diversity
8 2 (1.68%) Law
8 2 (1.68%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (6.72%) FIX Protocol
2 3 (2.52%) .NET
2 3 (2.52%) HTML
2 3 (2.52%) REST
Miscellaneous
1 10 (8.40%) Management Information System
2 9 (7.56%) Housing Association
3 6 (5.04%) Social Media
4 4 (3.36%) Driving Licence
5 3 (2.52%) FMCG
5 3 (2.52%) Greenfield Project
6 1 (0.84%) Client/Server
6 1 (0.84%) Data Protection Act
6 1 (0.84%) Fixed Income
6 1 (0.84%) Handset
6 1 (0.84%) Onboarding
6 1 (0.84%) Video Conferencing
Operating Systems
1 48 (40.34%) Windows
2 18 (15.13%) Windows 10
3 16 (13.45%) Windows Server
4 14 (11.76%) Linux
5 7 (5.88%) Windows Server 2016
5 7 (5.88%) Windows Server 2019
6 4 (3.36%) Apple iOS
7 1 (0.84%) Android
7 1 (0.84%) Mac OS
Processes & Methodologies
1 35 (29.41%) Customer Service
2 34 (28.57%) ITIL
3 26 (21.85%) Problem-Solving
4 20 (16.81%) ETL
5 19 (15.97%) Change Management
5 19 (15.97%) CRM
6 18 (15.13%) Requirements Analysis
7 14 (11.76%) Disaster Recovery
8 10 (8.40%) PRINCE2
9 9 (7.56%) B2B
9 9 (7.56%) Continuous Improvement
9 9 (7.56%) Incident Management
9 9 (7.56%) Task Automation
10 8 (6.72%) Change Advisory Board
10 8 (6.72%) Data Security
10 8 (6.72%) Knowledge Transfer
10 8 (6.72%) Risk Register
10 8 (6.72%) Root Cause Analysis
11 6 (5.04%) Collaborative Culture
11 6 (5.04%) Data Analysis
Programming Languages
1 38 (31.93%) SQL
2 20 (16.81%) T-SQL
3 18 (15.13%) PL/SQL
4 3 (2.52%) C#
5 2 (1.68%) Bash
5 2 (1.68%) PowerShell
5 2 (1.68%) Python
Qualifications
1 25 (21.01%) Degree
2 10 (8.40%) PRINCE2 Practitioner
3 4 (3.36%) BPSS Clearance
3 4 (3.36%) SC Cleared
3 4 (3.36%) Security Cleared
4 2 (1.68%) CCNA
4 2 (1.68%) Cisco Certification
Quality Assurance & Compliance
1 8 (6.72%) SLA
System Software
1 34 (28.57%) Active Directory
2 7 (5.88%) vSphere
3 4 (3.36%) Microsoft Virtual Server
3 4 (3.36%) Virtual Servers
4 3 (2.52%) VMware Infrastructure
5 2 (1.68%) Hyper-V
Systems Management
1 5 (4.20%) Microsoft Intune
1 5 (4.20%) Progress Chef
2 3 (2.52%) Jamf Pro
2 3 (2.52%) SCCM
Vendors
1 20 (16.81%) Microsoft
2 14 (11.76%) NEC
3 9 (7.56%) VMware
4 8 (6.72%) Veeam
5 7 (5.88%) Commvault
6 5 (4.20%) ServiceNow
7 4 (3.36%) Oracle
8 3 (2.52%) UiPath
9 2 (1.68%) Cisco
10 1 (0.84%) Bloomberg
10 1 (0.84%) CheckPoint
10 1 (0.84%) Datto
10 1 (0.84%) Google
10 1 (0.84%) Northgate
10 1 (0.84%) Palo Alto