The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 620 645 600
Rank change year-on-year
+25 -45
Permanent jobs requiring a Technical Support Analyst 255 212 281
As % of all permanent IT jobs located in England 0.24% 0.21% 0.25%
As % of the Job Titles category 0.25% 0.22% 0.26%
Number of salaries quoted 219 182 256
Average salary £30,500 £35,000 £30,000
Average salary % change year-on-year
-12.85% +16.66%
90% offered a salary of more than £22,050 £23,550 £21,050
10% offered a salary of more than £45,000 £50,000 £49,800
UK excluding London average salary £29,500 £31,000 £27,500
% change year-on-year
-4.83% +12.72%
Technical Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101684 96224 107055
As % of all permanent IT jobs located in England 94.37% 94.23% 95.29%
Number of salaries quoted 83079 80543 92244
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,000 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the England region.

Technical Support Analyst Salary Trend in England

Technical Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Technical Support Analyst across the England region over the 3 months to 20 August 2014.

Technical Support Analyst Salary Histogram in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 102 £39,000 -2.50% 15
South East +6 50 £27,500 -21.42% 7
Yorkshire 0 46 £28,000 -
North West -15 17 £32,500 +35.41% 2
West Midlands +8 16 £29,500 -19.72%
East Midlands -27 9 £24,500 -3.44% 1
South West -7 6 £30,000 -30.23% 1
North East +2 5 £30,500 +22.00% 1
East of England -12 5 £27,500 -11.29% 2
Midlands +20 3 - -
Technical Support Analyst
UK

Technical Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 20 August 2014, IT jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 305 (60.88%) Windows
2 233 (46.51%) Microsoft
3 186 (37.13%) Active Directory
4 152 (30.34%) MS Excel
5 146 (29.14%) SQL
6 122 (24.35%) VMware
7 120 (23.95%) MS Office
8 113 (22.55%) MS Exchange
9 111 (22.16%) Windows Server 2008
10 110 (21.96%) Citrix
11 109 (21.76%) ITIL
12 106 (21.16%) Finance
13 88 (17.56%) Windows Server 2003
14 84 (16.77%) Microsoft Certification
15 82 (16.37%) SQL Server
16 70 (13.97%) Firewall
17 69 (13.77%) TCP/IP
18 68 (13.57%) Cisco
18 68 (13.57%) VMware Infrastructure
19 65 (12.97%) Degree
20 53 (10.58%) LAN
21 52 (10.38%) Windows XP
21 52 (10.38%) MCSE
21 52 (10.38%) Windows 7
22 49 (9.78%) UNIX
22 49 (9.78%) SharePoint
23 48 (9.58%) SLA
24 47 (9.38%) Linux
25 46 (9.18%) Exchange Server 2010
26 43 (8.58%) DNS

Technical Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 20 August 2014, IT jobs across the England region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (22.55%) MS Exchange
2 49 (9.78%) SharePoint
3 46 (9.18%) Exchange Server 2010
4 24 (4.79%) Exchange Server 2007
5 20 (3.99%) IIS
6 19 (3.79%) Blackberry Enterprise Server
7 16 (3.19%) Exchange Server 2003
7 16 (3.19%) Exchange Server 2013
8 12 (2.40%) SharePoint 2010
8 12 (2.40%) Lync
9 8 (1.60%) Tomcat
10 6 (1.20%) SAP Web AS
10 6 (1.20%) NetWeaver
11 5 (1.00%) Lotus Domino
12 4 (0.80%) IBM Notes
12 4 (0.80%) Oracle Workflow
12 4 (0.80%) Exchange Server 2000
13 3 (0.60%) SharePoint Server
13 3 (0.60%) WorkSite
13 3 (0.60%) ColdFusion
Applications
1 152 (30.34%) MS Excel
2 120 (23.95%) MS Office
3 6 (1.20%) MS PowerPoint
4 4 (0.80%) AutoCAD
5 3 (0.60%) MS Visio
6 2 (0.40%) PrintSoft PReS
6 2 (0.40%) InfoPath
7 1 (0.20%) Spreadsheet
7 1 (0.20%) Acrobat
Business Applications
1 9 (1.80%) Oracle Financials
1 9 (1.80%) Oracle General Ledger
1 9 (1.80%) Oracle Payables
1 9 (1.80%) Oracle Cash Management
1 9 (1.80%) Oracle Assets
2 8 (1.60%) Oracle Receivables
3 7 (1.40%) Oracle EBS R12
3 7 (1.40%) Oracle EBS
3 7 (1.40%) Oracle Applications
4 6 (1.20%) Dynamics CRM
5 5 (1.00%) Oracle 11i
6 4 (0.80%) Teamcenter
7 3 (0.60%) PeopleSoft HRMS
7 3 (0.60%) Oracle Subledger Accounting
8 2 (0.40%) Dynamics AX
8 2 (0.40%) Dynamics GP
8 2 (0.40%) SAP SRM
8 2 (0.40%) Remedy ITSM
9 1 (0.20%) ION MarketView
9 1 (0.20%) Oracle iProcurement
Cloud Services
1 14 (2.79%) SaaS
1 14 (2.79%) Office 365
2 3 (0.60%) Cloud Computing
2 3 (0.60%) Microsoft Azure
3 1 (0.20%) Amazon AWS
3 1 (0.20%) Amazon EC2
3 1 (0.20%) Amazon S3
3 1 (0.20%) Route 53
3 1 (0.20%) ElastiCache
3 1 (0.20%) Amazon ElastiCache
Communications & Networking
1 70 (13.97%) Firewall
2 69 (13.77%) TCP/IP
3 53 (10.58%) LAN
4 43 (8.58%) DNS
5 40 (7.98%) WAN
5 40 (7.98%) DHCP
6 39 (7.78%) Internet
7 32 (6.39%) VPN
8 29 (5.79%) SAN
9 20 (3.99%) VoIP
10 17 (3.39%) Cisco IOS
11 12 (2.40%) Network Security
11 12 (2.40%) MPLS
11 12 (2.40%) Wireless
12 10 (2.00%) SSL
13 6 (1.20%) ADSL
13 6 (1.20%) Ethernet
13 6 (1.20%) NAS
14 4 (0.80%) SMTP
15 3 (0.60%) IPv4
Database & Business Intelligence
1 82 (16.37%) SQL Server
2 22 (4.39%) SQL Server Reporting Services
3 16 (3.19%) SQL Server 2008
4 14 (2.79%) MySQL
5 11 (2.20%) Crystal Reports
6 9 (1.80%) Relational Database
7 8 (1.60%) Oracle BI Publisher
7 8 (1.60%) Oracle Reports
8 7 (1.40%) DB2
8 7 (1.40%) SQL Server 2005
8 7 (1.40%) SQL Server 2012
9 4 (0.80%) DTS
9 4 (0.80%) Ingres
9 4 (0.80%) Oracle Discoverer
9 4 (0.80%) RDBMS
9 4 (0.80%) Oracle Database 11g
9 4 (0.80%) Oracle Database
10 3 (0.60%) InterSystems Cache
11 2 (0.40%) Big Data
12 1 (0.20%) Amazon RDS
Development Applications
1 7 (1.40%) Oracle Forms
2 2 (0.40%) Team Foundation Server
3 1 (0.20%) Jenkins
3 1 (0.20%) Maven
3 1 (0.20%) Oracle APEX
General
1 106 (21.16%) Finance
2 31 (6.19%) Legal
3 22 (4.39%) Banking
4 14 (2.79%) Law
5 12 (2.40%) Electronics
6 11 (2.20%) Retail
7 8 (1.60%) Marketing
8 7 (1.40%) Financial Institution
9 6 (1.20%) Front Office
9 6 (1.20%) Investment Banking
9 6 (1.20%) Advertising
9 6 (1.20%) French Language
9 6 (1.20%) German Language
10 5 (1.00%) Back Office
11 4 (0.80%) Telecoms
12 3 (0.60%) Billing
12 3 (0.60%) International Banking
13 2 (0.40%) Dutch Language
14 1 (0.20%) General Ledger
14 1 (0.20%) Local Government
Libraries, Frameworks & Software Standards
1 30 (5.99%) HTML
2 20 (3.99%) .NET
2 20 (3.99%) CSS
3 12 (2.40%) XML
4 11 (2.20%) jQuery
5 10 (2.00%) ASP.NET
6 6 (1.20%) SOAP
6 6 (1.20%) SAP Basis
7 5 (1.00%) COM
8 3 (0.60%) DOM
8 3 (0.60%) JMS
8 3 (0.60%) LAMP
8 3 (0.60%) .NET Framework
8 3 (0.60%) DHTML
8 3 (0.60%) Software Packaging
9 2 (0.40%) Web Services
10 1 (0.20%) XSLT
10 1 (0.20%) J2EE
10 1 (0.20%) Java EE
10 1 (0.20%) Application Packaging
Miscellaneous
1 33 (6.59%) Blackberry
1 33 (6.59%) Computer Science
2 16 (3.19%) Mathematics
3 10 (2.00%) Hedge funds
4 8 (1.60%) FlexPod
5 7 (1.40%) Physics
6 5 (1.00%) Management Information System
7 4 (0.80%) PDA
7 4 (0.80%) Handset
7 4 (0.80%) CMDB
7 4 (0.80%) Enterprise Software
7 4 (0.80%) iPhone
7 4 (0.80%) iPad
8 3 (0.60%) iSeries
8 3 (0.60%) Fat Client
8 3 (0.60%) Thin Client
8 3 (0.60%) AS400
8 3 (0.60%) Client/Server
8 3 (0.60%) NHS
9 2 (0.40%) Foreign Exchange (FX)
Operating Systems
1 305 (60.88%) Windows
2 111 (22.16%) Windows Server 2008
3 88 (17.56%) Windows Server 2003
4 52 (10.38%) Windows XP
4 52 (10.38%) Windows 7
5 49 (9.78%) UNIX
6 47 (9.38%) Linux
7 28 (5.59%) Windows Server 2012
8 20 (3.99%) Windows 8
9 15 (2.99%) Mac OS X
10 10 (2.00%) Windows Vista
11 8 (1.60%) Android
12 6 (1.20%) zOS
12 6 (1.20%) Windows Mobile
13 5 (1.00%) Red Hat Enterprise Linux
13 5 (1.00%) Solaris
13 5 (1.00%) AIX
14 4 (0.80%) Windows 2000 Server
14 4 (0.80%) Mac OS
14 4 (0.80%) BlackBerry OS
Processes & Methodologies
1 109 (21.76%) ITIL
2 31 (6.19%) Incident Management
3 28 (5.59%) Root Cause Analysis
4 26 (5.19%) Problem Management
5 19 (3.79%) Logistics
5 19 (3.79%) Time Management
5 19 (3.79%) CRM
5 19 (3.79%) Service Management
5 19 (3.79%) Disaster Recovery
6 18 (3.59%) Project Management
7 16 (3.19%) Configuration Management
8 15 (2.99%) ERP
8 15 (2.99%) Change Management
8 15 (2.99%) Web Development
9 13 (2.59%) Document Management
9 13 (2.59%) Service Delivery
10 12 (2.40%) Release Management
10 12 (2.40%) Network Management
11 10 (2.00%) Business Intelligence
12 9 (1.80%) Business Continuity
Programming Languages
1 146 (29.14%) SQL
2 25 (4.99%) Java
3 22 (4.39%) JavaScript
4 19 (3.79%) PowerShell
5 16 (3.19%) PHP
6 15 (2.99%) PL/SQL
7 13 (2.59%) Shell Script
8 9 (1.80%) C#
9 8 (1.60%) T-SQL
10 7 (1.40%) C++
11 6 (1.20%) ABAP
11 6 (1.20%) Bash Shell
12 4 (0.80%) C
12 4 (0.80%) VB
13 3 (0.60%) R
14 2 (0.40%) VBA
15 1 (0.20%) Python
15 1 (0.20%) PowerHouse
15 1 (0.20%) Perl
Qualifications
1 84 (16.77%) Microsoft Certification
2 65 (12.97%) Degree
3 52 (10.38%) MCSE
4 31 (6.19%) MCSA
5 27 (5.39%) MCITP
5 27 (5.39%) MCP
5 27 (5.39%) Cisco Certification
6 20 (3.99%) CCNA
7 17 (3.39%) Security Cleared
8 7 (1.40%) SC Cleared
8 7 (1.40%) A+ Certification
8 7 (1.40%) MOS
9 6 (1.20%) ITIL Certification
9 6 (1.20%) Network+ Certification
10 5 (1.00%) MCTS
11 4 (0.80%) VMware Certified Professional (VCP)
12 3 (0.60%) ITIL Foundation Certificate
12 3 (0.60%) Six Sigma Green Belt
13 1 (0.20%) NCIE
13 1 (0.20%) MCSM
Quality Assurance & Compliance
1 48 (9.58%) SLA
2 7 (1.40%) Sarbanes-Oxley
2 7 (1.40%) QA
3 4 (0.80%) ISO 9001
4 2 (0.40%) PCI DSS
4 2 (0.40%) ISO/IEC 27001
System Software
1 186 (37.13%) Active Directory
2 68 (13.57%) VMware Infrastructure
3 30 (5.99%) Hyper-V
4 20 (3.99%) vSphere
5 17 (3.39%) XenApp
6 13 (2.59%) VMware ESX
7 7 (1.40%) Microsoft App-V
7 7 (1.40%) XenDesktop
8 6 (1.20%) Citrix Presentation Server
8 6 (1.20%) Terminal Services
9 4 (0.80%) IMail Server
9 4 (0.80%) VMware ESXi
10 2 (0.40%) EMC RecoverPoint
10 2 (0.40%) ISA Server
11 1 (0.20%) Samba
11 1 (0.20%) VMware Workstation
11 1 (0.20%) NFS
Systems Management
1 17 (3.39%) SCCM
2 11 (2.20%) WSUS
3 6 (1.20%) SCOM
3 6 (1.20%) Backup Exec
4 4 (0.80%) NetBackup
5 3 (0.60%) Norton AntiVirus
6 2 (0.40%) Nagios
6 2 (0.40%) WMI
6 2 (0.40%) McAfee ePO
7 1 (0.20%) DameWare
7 1 (0.20%) Legato
7 1 (0.20%) Control-M
Vendors
1 233 (46.51%) Microsoft
2 122 (24.35%) VMware
3 110 (21.96%) Citrix
4 68 (13.57%) Cisco
5 36 (7.19%) Oracle
6 33 (6.59%) HP
7 21 (4.19%) Dell
8 18 (3.59%) NetApp
9 16 (3.19%) Apple
10 15 (2.99%) Pegasus
10 15 (2.99%) Bloomberg
10 15 (2.99%) SAP
11 12 (2.40%) Sage
12 10 (2.00%) McAfee
12 10 (2.00%) RedPrairie
13 9 (1.80%) Red Hat
14 7 (1.40%) Sophos
14 7 (1.40%) Reuters
14 7 (1.40%) Remedy
14 7 (1.40%) Avaya
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: From £50,000 to £60,000 per annum + Benefits + Bonus
Posted: 3 hours ago
City, London
Streamline Connections
Salary: £45000 - £55000 per annum + + Bens
Posted: 6 hours ago
Redhill, Surrey
Actis Recruitment.
Salary: From £30,000 to £45,000 per annum + generous bonus + benefits
Posted: 9 hours ago
Harrow, Middlesex
IT Executive Ltd
Salary: £20000 - £25000 per annum
Posted: 12 hours ago
Cornwall
networx
Salary: From £21,500 to £24,000 per annum
Posted: 12 hours ago
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: 12 hours ago
Liverpool, Merseyside
Clearwater People Solutions
Salary: £23000 - £30000 Per Annum
Posted: Yesterday
Marlow, Buckinghamshire
TELSTRA Associates
Salary: From £25,000 to £40,000 per annum £25-40k+ bens
Posted: Yesterday
Uxbridge, Middlesex
Parexel
Posted: 2 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
South West London
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £28000 - £30000 per annum + Bens
Posted: 5 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £50,000 per annum
Posted: 5 days ago
City, London
Crimson Ltd
Salary: £40000 per annum
Posted: 6 days ago
Worthing, West Sussex
Pesaro
Salary: From £45,000 to £48,000 per annum flex benefits package
Posted: 6 days ago
South West London
LDM Global
Salary: From £30,000 to £40,000 per annum
Posted: 6 days ago
Derby, Derbyshire
Oscar Associates (UK) Ltd
Salary: £28000 - £40000 per annum + Benefits
Posted: 6 days ago
Norwich, Norfolk
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 6 days ago