The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank - - 98
Permanent jobs requiring a Help Desk Analyst 0 0 2
As % of all permanent IT jobs located in Wiltshire - - 0.16%
As % of the Job Titles category - - 0.17%
Number of salaries quoted 0 0 2
Average salary - - £20,000
UK excluding London average salary £21,000 £19,000 £20,000
% change year-on-year
+10.52% -5.00%
Help Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1165 950 1183
As % of all permanent IT jobs located in Wiltshire 96.44% 95.77% 95.94%
Number of salaries quoted 978 794 1054
Average salary £37,000 £37,500 £36,000
Average salary % change year-on-year
-1.33% +4.16%
90% offered a salary of more than £24,000 £25,000 £23,500
10% offered a salary of more than £52,966 £55,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in Wiltshire

Help Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the Wiltshire region.

Help Desk Analyst Salary Trend in Wiltshire

Help Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 22 August 2014, IT jobs across the Wiltshire region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 5 (100.00%) Microsoft
2 4 (80.00%) Active Directory
2 4 (80.00%) MS Excel
3 2 (40.00%) Change Control
3 2 (40.00%) SQL Server 2012
3 2 (40.00%) ServiceNow
3 2 (40.00%) ITIL Foundation Certificate
3 2 (40.00%) Windows XP
3 2 (40.00%) SNMP
3 2 (40.00%) TCP/IP
3 2 (40.00%) SLA
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) Remedy
3 2 (40.00%) SQL
3 2 (40.00%) SQL Server
3 2 (40.00%) Crystal Reports
3 2 (40.00%) MS Office
3 2 (40.00%) ITIL
3 2 (40.00%) Windows
3 2 (40.00%) LDAP
3 2 (40.00%) MS PowerPoint
3 2 (40.00%) SQL Server 2005
3 2 (40.00%) WMI
3 2 (40.00%) Windows Vista
3 2 (40.00%) QA
3 2 (40.00%) Remedy ITSM
3 2 (40.00%) SCCM
3 2 (40.00%) Windows Server 2008
3 2 (40.00%) SQL Server 2008
3 2 (40.00%) Service Management

Help Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 22 August 2014, IT jobs across the Wiltshire region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) IIS
Applications
1 4 (80.00%) MS Excel
2 2 (40.00%) MS Office
2 2 (40.00%) MS PowerPoint
Business Applications
1 2 (40.00%) Remedy ITSM
Communications & Networking
1 2 (40.00%) SNMP
1 2 (40.00%) TCP/IP
1 2 (40.00%) LDAP
Database & Business Intelligence
1 2 (40.00%) SQL Server 2012
1 2 (40.00%) SQL Server
1 2 (40.00%) Crystal Reports
1 2 (40.00%) SQL Server 2005
1 2 (40.00%) SQL Server 2008
Miscellaneous
1 2 (40.00%) Management Information System
Operating Systems
1 2 (40.00%) Windows XP
1 2 (40.00%) Windows Server 2003
1 2 (40.00%) Windows
1 2 (40.00%) Windows Vista
1 2 (40.00%) Windows Server 2008
Processes & Methodologies
1 2 (40.00%) Change Control
1 2 (40.00%) ITIL
1 2 (40.00%) Service Management
1 2 (40.00%) ITSM
1 2 (40.00%) Risk Management
Programming Languages
1 2 (40.00%) SQL
Qualifications
1 2 (40.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (40.00%) SLA
1 2 (40.00%) QA
System Software
1 4 (80.00%) Active Directory
Systems Management
1 2 (40.00%) WMI
1 2 (40.00%) SCCM
Vendors
1 5 (100.00%) Microsoft
2 2 (40.00%) ServiceNow
2 2 (40.00%) Remedy