The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 229 205 211
Rank change year-on-year
-24 +6
Permanent jobs requiring a Help Desk Analyst 11 13 13
As % of all permanent IT jobs located in the South West 0.18% 0.25% 0.24%
As % of the Job Titles category 0.19% 0.26% 0.25%
Number of salaries quoted 7 12 13
Average salary £18,000 £23,250 £20,500
Average salary % change year-on-year
-22.58% +13.41%
90% offered a salary of more than £17,100 £19,500 £17,500
10% offered a salary of more than £20,300 £26,000 £24,300
UK excluding London average salary £21,000 £20,000 £20,500
% change year-on-year
+5.00% -2.43%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5762 5035 5224
As % of all permanent IT jobs located in the South West 96.16% 95.34% 96.58%
Number of salaries quoted 4817 4303 4604
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £23,000 £24,000
10% offered a salary of more than £57,100 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South West

Help Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South West region.

Help Desk Analyst Salary Trend in the South West

Help Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -7 4 - - 2
Dorset - 4 £17,750 -
Wiltshire +3 1 £19,500 -25.00%
Somerset +1 1 £21,500 -8.51%
Avon - 1 £18,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 27 March 2015, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 34 (87.18%) Windows
2 14 (35.90%) ITIL
2 14 (35.90%) Microsoft
2 14 (35.90%) Windows 7
3 13 (33.33%) MS Excel
4 11 (28.21%) MS Office
4 11 (28.21%) Finance
5 8 (20.51%) Degree
5 8 (20.51%) Active Directory
6 7 (17.95%) Windows 8
7 6 (15.38%) SQL
7 6 (15.38%) SLA
7 6 (15.38%) Law
8 5 (12.82%) Windows Server 2008
8 5 (12.82%) Oracle
8 5 (12.82%) Data Structures
9 4 (10.26%) WorkSite
9 4 (10.26%) Windows Server 2012
9 4 (10.26%) HP
9 4 (10.26%) TCP/IP
9 4 (10.26%) MS Exchange
9 4 (10.26%) Document Management
9 4 (10.26%) Meridio
9 4 (10.26%) Hummingbird
9 4 (10.26%) OpenText
10 3 (7.69%) ITIL Certification
10 3 (7.69%) Remedy
11 2 (5.13%) Apple
11 2 (5.13%) Citrix
11 2 (5.13%) Microsoft Certification

Help Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 27 March 2015, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.26%) MS Exchange
1 4 (10.26%) WorkSite
2 2 (5.13%) Exchange Server 2003
Applications
1 13 (33.33%) MS Excel
2 11 (28.21%) MS Office
Communications & Networking
1 4 (10.26%) TCP/IP
2 2 (5.13%) VPN
2 2 (5.13%) LAN
2 2 (5.13%) WAN
3 1 (2.56%) DHCP
Database & Business Intelligence
1 1 (2.56%) SQL Server
General
1 11 (28.21%) Finance
2 6 (15.38%) Law
Miscellaneous
1 5 (12.82%) Data Structures
2 2 (5.13%) Handset
3 1 (2.56%) IVR
3 1 (2.56%) Mathematics
3 1 (2.56%) CMDB
3 1 (2.56%) Video Conferencing
3 1 (2.56%) Blackberry
Operating Systems
1 34 (87.18%) Windows
2 14 (35.90%) Windows 7
3 7 (17.95%) Windows 8
4 5 (12.82%) Windows Server 2008
5 4 (10.26%) Windows Server 2012
6 2 (5.13%) Windows Phone
6 2 (5.13%) Apple iOS
6 2 (5.13%) Android
6 2 (5.13%) Windows XP
7 1 (2.56%) Windows Server 2003
Processes & Methodologies
1 14 (35.90%) ITIL
2 4 (10.26%) Document Management
3 2 (5.13%) Incident Management
3 2 (5.13%) Network Monitoring
4 1 (2.56%) Configuration Management
4 1 (2.56%) Service Management
4 1 (2.56%) Service Delivery
4 1 (2.56%) Disaster Recovery
Programming Languages
1 6 (15.38%) SQL
Qualifications
1 8 (20.51%) Degree
2 3 (7.69%) ITIL Certification
3 2 (5.13%) MCP
3 2 (5.13%) MCSE
3 2 (5.13%) Microsoft Certification
Quality Assurance & Compliance
1 6 (15.38%) SLA
System Software
1 8 (20.51%) Active Directory
2 1 (2.56%) VMware Infrastructure
2 1 (2.56%) XenApp
Vendors
1 14 (35.90%) Microsoft
2 5 (12.82%) Oracle
3 4 (10.26%) Hummingbird
3 4 (10.26%) OpenText
3 4 (10.26%) HP
3 4 (10.26%) Meridio
4 3 (7.69%) Remedy
5 2 (5.13%) ServiceNow
5 2 (5.13%) Citrix
5 2 (5.13%) Apple
5 2 (5.13%) VMware
6 1 (2.56%) Cisco
Bristol
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: Yesterday
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: Yesterday