The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 217 222 216
Rank change year-on-year
+5 -6
Permanent jobs requiring a Help Desk Analyst 28 13 13
As % of all permanent IT jobs located in the South West 0.45% 0.22% 0.23%
As % of the Job Titles category 0.47% 0.23% 0.24%
Number of salaries quoted 25 13 12
Average salary £21,500 £19,500 £20,000
Average salary % change year-on-year
+10.25% -2.50%
90% offered a salary of more than £17,500 £18,000 £18,000
10% offered a salary of more than £23,500 £21,700 £24,000
UK excluding London average salary £20,500 £21,000 £19,500
% change year-on-year
-2.38% +7.69%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6018 5545 5501
As % of all permanent IT jobs located in the South West 95.84% 95.19% 96.41%
Number of salaries quoted 5047 4709 4898
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South West

Help Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South West region.

Help Desk Analyst Salary Trend in the South West

Help Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -5 12 £23,500 +16.49%
Bristol -2 8 £17,500 -10.25%
Somerset - 6 £20,750 -
Devon - 1 £20,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 24 December 2014, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 43 (71.67%) Windows
2 25 (41.67%) Microsoft
3 21 (35.00%) Active Directory
4 19 (31.67%) MS Excel
4 19 (31.67%) Degree
5 18 (30.00%) ITIL
6 16 (26.67%) Windows 7
7 13 (21.67%) MS Exchange
8 12 (20.00%) Finance
8 12 (20.00%) VMware
9 11 (18.33%) SQL Server
9 11 (18.33%) Disaster Recovery
9 11 (18.33%) Mathematics
10 10 (16.67%) MS Office
11 9 (15.00%) SQL
12 8 (13.33%) LAN
12 8 (13.33%) WAN
12 8 (13.33%) VPN
12 8 (13.33%) SLA
13 7 (11.67%) Windows XP
13 7 (11.67%) Service Delivery
13 7 (11.67%) Incident Management
14 6 (10.00%) Google
14 6 (10.00%) Google Apps
15 5 (8.33%) Oracle
15 5 (8.33%) MCP
15 5 (8.33%) Mac OS
15 5 (8.33%) User Experience
15 5 (8.33%) Data Structures
16 4 (6.67%) Microsoft Certification

Help Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 24 December 2014, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (21.67%) MS Exchange
2 4 (6.67%) Blackberry Enterprise Server
3 1 (1.67%) SharePoint
Applications
1 19 (31.67%) MS Excel
2 10 (16.67%) MS Office
Cloud Services
1 6 (10.00%) Google Apps
Communications & Networking
1 8 (13.33%) LAN
1 8 (13.33%) WAN
1 8 (13.33%) VPN
2 4 (6.67%) IP Telephony
3 3 (5.00%) DHCP
3 3 (5.00%) TCP/IP
4 1 (1.67%) VoIP
4 1 (1.67%) ADSL
4 1 (1.67%) DNS
4 1 (1.67%) Firewall
Database & Business Intelligence
1 11 (18.33%) SQL Server
General
1 12 (20.00%) Finance
2 2 (3.33%) Law
3 1 (1.67%) Advertising
3 1 (1.67%) Retail
Miscellaneous
1 11 (18.33%) Mathematics
2 5 (8.33%) User Experience
2 5 (8.33%) Data Structures
3 4 (6.67%) Blackberry
4 1 (1.67%) Management Information System
4 1 (1.67%) IVR
4 1 (1.67%) CMDB
4 1 (1.67%) Video Conferencing
4 1 (1.67%) Analytical Skills
Operating Systems
1 43 (71.67%) Windows
2 16 (26.67%) Windows 7
3 7 (11.67%) Windows XP
4 5 (8.33%) Mac OS
5 3 (5.00%) Windows 8
6 2 (3.33%) Windows Server 2003
6 2 (3.33%) Windows Server 2008
7 1 (1.67%) Windows Server 2012
Processes & Methodologies
1 18 (30.00%) ITIL
2 11 (18.33%) Disaster Recovery
3 7 (11.67%) Incident Management
3 7 (11.67%) Service Delivery
4 3 (5.00%) Network Monitoring
5 2 (3.33%) E-Commerce
5 2 (3.33%) Configuration Management
6 1 (1.67%) Service Management
6 1 (1.67%) Quality Management
6 1 (1.67%) ITIL V2
Programming Languages
1 9 (15.00%) SQL
Qualifications
1 19 (31.67%) Degree
2 5 (8.33%) MCP
3 4 (6.67%) Microsoft Certification
3 4 (6.67%) ITIL Certification
4 3 (5.00%) MCSE
5 1 (1.67%) MCSA
Quality Assurance & Compliance
1 8 (13.33%) SLA
System Software
1 21 (35.00%) Active Directory
2 1 (1.67%) VMware Infrastructure
2 1 (1.67%) XenApp
Vendors
1 25 (41.67%) Microsoft
2 12 (20.00%) VMware
3 6 (10.00%) Google
4 5 (8.33%) Oracle
5 4 (6.67%) Remedy
6 1 (1.67%) ServiceNow
6 1 (1.67%) Cisco
6 1 (1.67%) Citrix