The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 216 212 227
Rank change year-on-year
-4 +15
Permanent jobs requiring a Help Desk Analyst 20 12 9
As % of all permanent IT jobs located in the South West 0.33% 0.22% 0.16%
As % of the Job Titles category 0.34% 0.23% 0.17%
Number of salaries quoted 18 11 8
Average salary £23,000 £19,500 £21,000
Average salary % change year-on-year
+17.94% -7.14%
90% offered a salary of more than £17,500 £18,000 £17,850
10% offered a salary of more than £23,500 £20,500 £24,300
UK excluding London average salary £20,000 £20,500 £19,750
% change year-on-year
-2.43% +3.79%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5801 5145 5413
As % of all permanent IT jobs located in the South West 96.03% 95.56% 96.40%
Number of salaries quoted 4942 4365 4815
Average salary £37,500 £35,500 £36,000
Average salary % change year-on-year
+5.63% -1.38%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South West

Help Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South West region.

Help Desk Analyst Salary Trend in the South West

Help Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +2 11 £23,500 +17.50%
Bristol -11 5 £17,500 -10.25% 1
Dorset - 2 £17,000 -
Somerset - 1 £18,500 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 30 January 2015, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 37 (77.08%) Windows
2 20 (41.67%) ITIL
3 19 (39.58%) Microsoft
4 16 (33.33%) Windows 7
5 14 (29.17%) Degree
6 13 (27.08%) Active Directory
7 12 (25.00%) Finance
8 11 (22.92%) MS Excel
9 8 (16.67%) SLA
9 8 (16.67%) SQL
9 8 (16.67%) MS Office
10 7 (14.58%) VPN
10 7 (14.58%) Windows XP
10 7 (14.58%) MS Exchange
10 7 (14.58%) LAN
10 7 (14.58%) WAN
10 7 (14.58%) VMware
11 6 (12.50%) Disaster Recovery
11 6 (12.50%) Mathematics
11 6 (12.50%) SQL Server
11 6 (12.50%) Remedy
12 5 (10.42%) Oracle
12 5 (10.42%) Data Structures
13 4 (8.33%) IP Telephony
13 4 (8.33%) Incident Management
13 4 (8.33%) MCP
13 4 (8.33%) Service Delivery
13 4 (8.33%) Blackberry
13 4 (8.33%) Blackberry Enterprise Server
13 4 (8.33%) Microsoft Certification

Help Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 30 January 2015, IT jobs across the South West region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (14.58%) MS Exchange
2 4 (8.33%) Blackberry Enterprise Server
Applications
1 11 (22.92%) MS Excel
2 8 (16.67%) MS Office
Cloud Services
1 1 (2.08%) Google Apps
Communications & Networking
1 7 (14.58%) VPN
1 7 (14.58%) LAN
1 7 (14.58%) WAN
2 4 (8.33%) IP Telephony
3 2 (4.17%) DHCP
3 2 (4.17%) TCP/IP
4 1 (2.08%) Firewall
4 1 (2.08%) DNS
Database & Business Intelligence
1 6 (12.50%) SQL Server
General
1 12 (25.00%) Finance
2 2 (4.17%) Law
Miscellaneous
1 6 (12.50%) Mathematics
2 5 (10.42%) Data Structures
3 4 (8.33%) Blackberry
4 2 (4.17%) Handset
5 1 (2.08%) Video Conferencing
5 1 (2.08%) CMDB
5 1 (2.08%) IVR
5 1 (2.08%) User Experience
Operating Systems
1 37 (77.08%) Windows
2 16 (33.33%) Windows 7
3 7 (14.58%) Windows XP
4 3 (6.25%) Windows 8
5 2 (4.17%) Windows Phone
5 2 (4.17%) Android
5 2 (4.17%) Apple iOS
6 1 (2.08%) Mac OS
6 1 (2.08%) Windows Server 2008
6 1 (2.08%) Windows Server 2003
Processes & Methodologies
1 20 (41.67%) ITIL
2 6 (12.50%) Disaster Recovery
3 4 (8.33%) Incident Management
3 4 (8.33%) Service Delivery
4 3 (6.25%) Network Monitoring
5 1 (2.08%) ITIL V2
5 1 (2.08%) Configuration Management
5 1 (2.08%) Service Management
Programming Languages
1 8 (16.67%) SQL
Qualifications
1 14 (29.17%) Degree
2 4 (8.33%) MCP
2 4 (8.33%) Microsoft Certification
2 4 (8.33%) ITIL Certification
3 3 (6.25%) MCSE
4 1 (2.08%) MCSA
Quality Assurance & Compliance
1 8 (16.67%) SLA
System Software
1 13 (27.08%) Active Directory
2 1 (2.08%) XenApp
2 1 (2.08%) VMware Infrastructure
Vendors
1 19 (39.58%) Microsoft
2 7 (14.58%) VMware
3 6 (12.50%) Remedy
4 5 (10.42%) Oracle
5 3 (6.25%) ServiceNow
6 2 (4.17%) Apple
7 1 (2.08%) Google
7 1 (2.08%) Citrix
7 1 (2.08%) Cisco