2nd/3rd Line Technical Support Jobs with Work from Home Options

2nd/3rd Line Technical Support
UK > Work from Home

The median 2nd/3rd Line Technical Support salary in Work from Home is £54,296 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 579 659 866
Rank change year-on-year +80 +207 -285
Permanent jobs requiring a 2nd/3rd Line Technical Support 1 2 1
As % of all permanent jobs with a WFH option 0.003% 0.005% 0.001%
As % of the Job Titles category 0.003% 0.005% 0.001%
Number of salaries quoted 1 2 1
10th Percentile - - -
25th Percentile £52,896 £31,250 £30,500
Median annual salary (50th Percentile) £54,296 £32,500 £31,000
Median % change year-on-year +67.06% +4.84% -1.59%
75th Percentile £55,696 £33,750 £31,500
90th Percentile - - -
UK median annual salary £39,250 £32,500 £40,000
% change year-on-year +20.77% -18.75% +25.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,724 38,299 70,013
% of permanent jobs with a recognized job title 96.14% 95.94% 97.34%
Number of salaries quoted 25,047 27,230 42,182
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd/3rd Line Technical Support in the job title as a proportion of all IT jobs advertised.

2nd/3rd Line Technical Support trend for jobs with a WFH option

2nd/3rd Line Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd/3rd Line Technical Support.

2nd/3rd Line Technical Support salary trend for jobs with a WFH option

2nd/3rd Line Technical Support Skill Set
Top 7 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 24 May 2024, 2nd/3rd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd/3rd Line Technical Support in the job title.

1 1 (100.00%) SQL
1 1 (100.00%) Microsoft Excel
1 1 (100.00%) Data Analysis
1 1 (100.00%) User Acceptance Testing
1 1 (100.00%) Mentoring
1 1 (100.00%) Public Sector
1 1 (100.00%) Requirements Gathering

2nd/3rd Line Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Excel
General
1 1 (100.00%) Public Sector
Processes & Methodologies
1 1 (100.00%) Data Analysis
1 1 (100.00%) Mentoring
1 1 (100.00%) Requirements Gathering
1 1 (100.00%) User Acceptance Testing
Programming Languages
1 1 (100.00%) SQL