51 to 75 of 142 Service Delivery Jobs in the North of England

to appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … ensure interdependencies across all Information Management are aligned whilst delivering an excellent customer experience. Working with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and … improvement of service delivery. As such we are looking for an individual who has a drive to demonstrate real value to front line services through data and results. Key responsibilities: Lead, manage and develop the Information Security team to ensure full capability across all activities, delivering excellent customer service. more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

team. Responsibilities: Technical: You will be responsible for the technical quality of work delivered in Casualty teams up to a value of £250K Technical & Delivery: You will ensure that quality and technical frameworks and processes in Casualty are working effectively and delivering value and mitigating risk. Clients: You will … in Bids and Tenders Development & Growth : Identification of training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers. Quality : Managing an effective audit function which delivers both internal and external audit requirements and forms an … integral part of the technical framework for improving quality and service delivery Qualifications: A proven track record of casualty file handling and passion for results driven performance and client care. Financial Authority of at least £100K Over 5 years experience of handling casualty claims including litigation. Pre Litigated more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's and … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for … solutions, attention to detail, and analytical skills to recognize data trends. values that promote openness, honesty, trust, mutual respect, and support in line with service excellence ideals. qualifications include Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, or a computing/security-related BSc/MSc degree, among more »

our organisation's services for children and families. To provide high quality information and intelligence, and carry out high quality research for senior and service managers, and elected members to inform and influence decision making. To work with elected members, managers, planners and commissioners to understand the Council's … to shape Council policy and strategy, the commissioning of services, the design and re-design of services and support continuous improvement of corporate and service performance. Key Responsibilities: Collaborate with internal teams and external partners to gather data and insights related to children services delivery, outcomes, and impact. … Analyse complex data sets to identify trends, patterns, and opportunities for improvement in service delivery and outcomes. Carry out high quality research and deliver high quality information and intelligence on health, wealth, crime, economy, poverty, housing demography etc of Cumbria, its people and places. To work with elected more »

IT Engineer - Winsford - £30,000 - £40,000 Benefits: 25 Days holiday + Bank holidays, enhanced sick pay, medical health cash plan, 4Xdeath in service, job relevant qualifications + more I am seeking an IT Engineer to work in a technically hands on environment in Winsford. The role will be … either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. The successful IT Service Delivery Engineer will have experience in some of the following: Service Desk experience Windows 10/11 support and troubleshooting experience support of Office365 hardware repair and troubleshooting experience telephony support Application support Windows Server Active Directory Virtualisation Basic Exchange queries LAN/WAN, TCP/IP Suitable candidates more »

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how … do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording more »

required. Developing and maintaining links with the Local Authority, Speech and Language UK and relevant ELSEC partners to ensure a coordinated approach to the delivery of the programme aims and objectives. Providing evidence-based advice about the programme. About us At North Tees & Hartlepool NHS Foundation Trust our main … reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We recruit for values and "Together we are North Tees & Hartlepool Job description Job responsibilities To provide highly specialist clinical and professional advice … Childrens Therapies and partners within the ELSEC programme to ensure evidence-based, equitable provision across the childrens therapies services in line with the relevant service specification(s) including policy formation, workforce planning, staff deployment, allocation of resources and team developments. To advise the Professional Lead for Childrens Therapy services more »

Infrastructure Manager to join the team. As an Infrastructure Manager, you will leverage your expertise in your designated technology area. You will oversee the delivery of Infrastructure Improvement Programmes, managing large-scale budgets. This role involves engaging with various stakeholders through established governance forums. Key responsibilities include: with Architecture … Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation and longevity of investment. Supplier … and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. Senior Infrastructure more »

Scheduling - Working with the Sales team, and the Project Management Office to resource and schedule upcoming project work Working with Quorum’s Head of Service Delivery to help develop and maintain a continuous service improvement plan for Quorum’s data-managed service customers Work closely with … within the team Responsible for working with the Data and AI Team Leads to drive the adoption of technical solutions and standards, develop new service offerings, and establish best practices for documentation and support Lead Data and AI projects, potentially calling on resources from the wider pool of Data more »

Job summary Our service in Liverpool is recruiting for the role of Data and Administration Lead. WithYou Liverpool is a treatment service based across the city in three hubs and community venues. We support people to engage in services and start their journey towards recovery. If you are … love to hear from you. Main duties of the job As part of your role, you will: Gather activity data and information for the service and produce local monitoring reports as required Ensure timely responses to data information requests as appropriate and in line with commissioner requirements Devise and … and existing staff to ensure teams are fully trained and compliant with data collection systems Develop compliance and performance data reports to assist the service in improving efficiencies and outcomes About us Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. more »

of clients' data, acting as the primary liaison for cyber security within the IT Department. Using advanced technical expertise and a commitment to customer service, the Cyber Security Team Leader will ensure a secure infrastructure for both company and customer data. Key Responsibilities: Oversee daily operations of the Cyber … risk analysis and assessments, the CIA triad, social engineering, cryptography, confidentiality issues, and incident response best practices. Operate within an ITIL V3 and ISO27001 service delivery framework. Manage relationships with stakeholders. Work to meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Strong communication more »

IT Service Desk Analyst Apprentice A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating today's dynamic business landscape. Working closely with Britain's economic engine-ambitious, high-growth businesses … the firm directly advises owners and management teams, helping them fuel the economy. The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm's IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the … s services and applications are fit for the modern market. Key Responsibilities: * Act as the first point of contact for IT support incidents and service requests. * Record, resolve, and escalate support issues to appropriate teams. * Ensure IT support functions operate within defined KPIs and SLAs. * Collaborate with various departments more »

and develop and lead projects to deliver significant benefits to ELFS colleagues and our NHS partners?ELFS Business Services is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals … streamlining and standardisation including introducing new ways of working, systems, and technologies to ensure the organisation remains at the forefront of innovation providing effective service delivery Champion continuous improvement by constructively challenging existing practices, introducing improvements where appropriate in order to deliver a recognised high-quality service … of communicating with a range of audiences Experience of preparing reports and providing advice Desirable Experience within an NHS healthcare environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

locality hub leads in terms of locality training hub development To work with all stakeholders within the localities, ICB and Northwest Region to ensure delivery of training hub programmes in an inclusive and collaborative way To represent the L&SC PCTH at local, ICB, regional and national meetings To … deputise for the Strategic Lead when required To support the development of governance, policies and procedures To support the delivery and development of educational and workforce developmental programmes at ICB level To oversee and ensure appropriate budget management for specific programmes of work Keep abreast of national and regional … North West Leadership Academy (NWLA) Health & Social Care Professional regulatory and professional bodies Requirements for the role Background in Health & Social Care Experience of service improvement methodology, including project management Experience of education & training service delivery Experience of multi-disciplinary team working and cross organisational working Job more »

IT Manager - Hull - £40,000 to £45,000 Principal IT are working with an Microsoft Service Provider based in Hull that are looking for an IT Manager to join their team on a permanent basis. Our client prides themselves or providing a first class IT Service to local … their existing service. In this role you will also play a big part in the smooth running of a successful and busy IT managed service provider. Responsibilities: Work in conjunction with the IT Director, the successful candidate will be responsible for maintaining engineer scheduling, deployment, and prioritisation of work. … contracts of employment working in conjunction with HR, training and have experience of delivering disciplinary procedures. Desirable Skills: Demonstrable track record in managing IT service delivery within an IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual more »

Job summary To participate in the provision of a Clinical Pharmacy Service to our member GP Practices defined within the Primary Care Network geographical location. Applicants should have completed 18-month CPPE Pathway course and be an independent prescriber with 2 years experience in primary care. Main duties of … for patients To sustain the future of local Primary Care Practices To be representative and supportive of all practices and lead the design and delivery of new ways of working - Ensuring local GP services are at the heart of the integrated system. We have 31 member practices across Heywood … to implement this appropriately within the workplace Demonstrates understanding of, and contributes to, the workplace vision Demonstrates ability to improve quality within limitations of service Reviews last years progress and develops clear plans to achieve results within priorities set by others Demonstrates ability to motivate self to achieve goals more »

3rd Parties overseeing all things infrastructure from design to implementation and ongoing BAU Support. This will include project management and overseeing seamless operations and service delivery. Tech You will need to be hands on and manage people/3rd parties covering the following ... Configure and manage hybrid Azure more »

and Community Services and Supported Accommodation, as well as numerous opportunities to grow and improve our combined portfolio. Both Acorn and Delphi have strong service offers, each with a clear vision for providing quality support and treatment. During the past two years the current Director of Treatment & Recovery has … led the development of an integrated approach to substance misuse service delivery across Syncora. This role will continue to build upon the good foundations ensuring that we sustain a multifaceted offer that has a clear vision and results in a culture of collaboration and sharing of success. Main … duties of the job The successful candidate will hold responsibility for the excellent strategic, operational, and financial delivery of quality services that meet all regulatory and legislative requirements. The ability to retain oversight and leadership of key business areas is required, as well as the understanding that operational involvement more »

Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these … including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques … and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's more »

report the implications of these to the Assistant Director of Finance Strategy.9. Ensure that commissioner contract requirements can be met, developing Data Quality and Service Delivery Improvement Plans where required. Monitoring requirements and improvement plans regularly throughout the year to ensure compliance.10. Lead on providing assurance on the … financial perspective, with the National Health Services (Charges to Overseas Visitors) Regulations 2015, and the supporting NHS cost recovery overseas visitors Guidance for NHS service providers on charging overseas visitors in England.19. Responsible for valuing the impact of changes in the National Payment System on the Trusts income position.20. … Enthusiasm, determination, motivated and positive Confident approach, hardworking, committed, and reliable Open, honest, and fair Treat colleagues with dignity and respect Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion … our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. * Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. * Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. * Serve as the … interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

We currently have an opportunity for an Income officer to join our Customer and Communities Team, to provide a joined-up customer focused income service to all tenants, whilst supporting tenant sustainment. You will be required to maximise income collection, ensuring performance indicators and service standards are met … and maintained. Who are we looking for? Excellent customer focus and experience of providing a customer facing service to customers in an arrears recovery or similar role. Ability to translate customer needs into service delivery and to gather, interpret and relay information from them. Negotiation and advisory more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. more »