26 to 50 of 66 Service Management Jobs in the North of England

or a similar position. Implementing ServiceNow processes and functions. Java, JavaScript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

preference on which you are wishing to apply for. Both roles are 37.5 hours per week. The willingness to participate in an on-call service is essential . These positions include an apprenticeship opportunity and as such the successful candidates will be enrolled onto a Business Analyst Level … Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for we are looking for someone who is highly … For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for … offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »

job The postholder is responsible for the coordination of the Divisional improvement plan and accountable for: Benefits realisation and reporting through various committees Stakeholder management Leadership of change Provision of project management expertise Project planning, implementation & management Application and dissemination of transformation improvement methodologies Workshop/training … facilitation and leadership Providing clarity of purpose and high-quality management and administration of the Divisional Improvement plan. This post is a fixed term opportunity for 12 months and secondments will be available for this post. About us Alder Hey Children's Hospital cares for over 330,000 children … timescales associated with their project(s). Provides subject matter expertise to all areas of the organisation and actively promotes the use of Project Management methodology and transformation techniques. Take an active approach to learning new and different transformational improvement techniques. Open to new ways of working and brings more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

Senior Configuration Management Engineer (CMDB) – Manchester/Hybrid working Our client, a prestigious Professional Services is looking to engage a Senior Configuration Management Engineer (CMDB) to work out of their Manchester offices. With offices Globally, and a workforce of in excess of 5,500, you would be joining … a talented team of Technology professionals supporting their international operation. Utilising your experience, you will join the Configuration Management team and be tasked with implementing, configuring, and maintaining all processes, platforms, and integrations related to configuration management. You will also contribute to the design, development, and implementation of automated … processes for gathering, populating, and maintaining CMDB data using system management integrations. You will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This is a varied role with wide interaction more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

will be part of a team which will build the Airbus Digital Systems for the next decade. The team is organised in Product and Service Lines (PSL) that have an End-to-End accountability and responsibility for their digital solutions. The role joins the Manufacturing Operations team supporting the … WILL CONTRIBUTE TO THE TEAM Fully support the UK SAP Landscape to ensure rate ramp up, minimal downtime and maintain excellent levels of customer service, especially in the areas of Manufacturing Execution System (MES), Material Requirements Planning (MRP), quality and demand/work order management MES service management; ensuring minimal disruption to the UK business while maintaining excellent communication links with transnational Digital and Business stakeholders Local MES support, enabling new deployments and testing of minor evolution to ensure the effectiveness of UK SAP - MES interfaces and landscapes and assist in the migration from local more »

to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance … on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best more »

required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops … SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and … update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »

Service Manager required for a growing Air Conditioning Contractor based in the Greater Manchester region Basic to £60K + Car allowance THE ROLE *Oversee a team of 12 Engineers and a Support Desk by answering Technical queries *Complete client site visits on site, undertaking quality checks and assisting with … Estimation of Service projects as and when required *Drive forward profitability and win new business by implementing your own process *Ensure Engineers are as productive as possible and that customer satisfaction is high WHY SHOULD I APPLY? *Great opportunity to Drive forward the Service Team, allowing you great … THE PACKAGE *Basic to £60K dependent on experience *Car allowance (around £500 per month) *Travel expenses paid *Pension contribution THE PERSON *Experience in a Service Management role essential *Good knowledge of VRF(V), Split and Chillers essential *Computer literate with good knowledge of Microsoft office packages and Outlook more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for the … solutions, attention to detail, and analytical skills to recognize data trends. values that promote openness, honesty, trust, mutual respect, and support in line with service excellence ideals. qualifications include Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, or a computing/security-related BSc/MSc degree, among more »

days per week in Sheffield Duration: Until 30/11/24 Role Description: Need to display evidence of past work in problem management/proactive problem management, which would be beneficial. Should have prior experience in Service Management or Problem Management. Should also demonstrate proficiency more »

Location: Salford (4 days a week in the office and 1 day working from home) Salary: 40k Your Day-To-Day Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and … changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity. What You’ll Need Essential experience Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring Experience of managing … and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell) Diverse software & hardware troubleshooting skills Strong time-management and documentation skills Desired experience MCSA certification NGFW administration more »

you complete an IT systems and networking Azure Cloud Support Specialist - Level 3 Information Communications Technician Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring … employees and students in a first and second-line capacity Resolving IT incidents Conducting standard IT changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits The successful candidate will be responsible for … managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and … networking, coupled with hands-on experience in both on-premises and cloud computing, is crucial. Additionally, must have a history of successfully managing ITIL service teams Key Responsibilities: Collaborate on defining the IT and technical strategy in line with overarching global IT strategy. Manage an ITIL-based service more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that … of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows more »

efficient and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and maintaining the … endpoint device estate. · Performing general Microsoft 365 administration and related tasks. · Acting as a key point of contact on the IT service desk, offering first-line support. Desired Skills: · Extensive experience in a troubleshooting environment, particularly within a tech-focused setting. · Proficiency in AWS, Azure, and managing incidents through … Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment. For more »

Head of IT and Security, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure and Security Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »