51 to 70 of 70 Service Management Jobs in the North of England

First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that … of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows more »

efficient and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory and maintaining the … endpoint device estate. · Performing general Microsoft 365 administration and related tasks. · Acting as a key point of contact on the IT service desk, offering first-line support. Desired Skills: · Extensive experience in a troubleshooting environment, particularly within a tech-focused setting. · Proficiency in AWS, Azure, and managing incidents through … Windows 10/11. · ITIL certification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment. For more »

Head of IT and Security, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure and Security Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of more »

EU passport. Job Profile: S/4HANA Greenfield Implementation – current version 2020, moving to 2023. Functional Scope: Finance, Indirect Tax, Procurement (including Ariba), Sales, Service Management, Global Trade Services, Transport Management, EWM, Inventory Planning etc. SAP MDG is in scope for Supplier, Item etc. MDG Customer is more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

will I be doing? Provide strong leadership, as you’ll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business … successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based service management Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »

communication across the network. This is a fantastic opportunity to shape the strategic roadmap, whilst meeting project deadlines and maintaining business-as-usual (BAU) service levels. Role Overview: Responsibilities: Manage teams to deliver telecoms roadmaps, meeting project deadlines and maintaining business-as-usual (BAU) service levels. Oversee performance … management of suppliers providing telecoms and mobile support services. Develop, test, and maintain corporate and operational communications networks, including configuration, documentation, and reporting. Ensure comprehensive documentation of the telecoms infrastructure and robust business continuity plans. Handle contract and service level management for third-party SaaS providers. Manage … million. Lead a team of 30+ direct reports. Collaborate with Executive and Senior leaders within the organisation and key vendors. Skills and Competencies: People Management: Exhibit excellent leadership skills, motivating and developing high-performing teams. Stakeholder Management: Effectively manage suppliers, meeting performance indicators and targets. Leverage suppliers to more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »

automate the build, test, and deployment processes. Monitoring and Logging. Ability to monitor application performance and use alerting and logs to track behavior. Cloud Service Management. Deploy and manage resources on the cloud, such as Azure. Security and Compliance. Implement best security practices throughout all infrastructure and applications. Collaboration more »

clients dynamic IT division. This role is responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. The ideal candidate will have a background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Negotiate with suppliers to secure cost-effective deals while ensuring quality and compliance with company standards. Asset Management Oversee the entire lifecycle of IT assets from acquisition to disposal. Ensure accurate tracking and management of assets Vendor Management Build and … maintain strong relationships with IT vendors and service providers. Manage contracts and SLAs to ensure vendors meet or exceed expectation Compliance and Reporting Working closely with IT Security & Data Protection teams, ensure all IT procurement activities comply with internal policies and external regulations. Prepare and present detailed reports on more »

challenges, ensuring they're tackled efficiently and effectively. We're Looking For: Someone who... Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is … motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Lead and inspire a more »

within the IT department and be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the life cycle management of IT assets. The ideal candidate will have a clear background in IT procurement, asset management, and vendor relations. Essential Experience: Demonstrable IT … procurement and asset management experience, with an understanding of IT products and market trends. Excellent negotiation and vendor management skills. Strong analytical and strategic thinking abilities. Proficient in IT Asset Management software and tools. Excellent organizational and leadership skills. Strong communication and interpersonal skills, with the ability … to interact effectively at all levels of the business. Experience with Jira & Jira Service mgmt more »

UK's fastest growing Financial Services Consultancies? Then read on! MHC Overview: MHC are an award-winning IT and Business Consultancy, specialising in Change Management initiatives, which we deliver working in a collaborative way with our Clients. You will have the confidence and the capability to step straight into … basis and work on a project we are delivering for a key client. To be considered, you should have experience of ServiceNow data and Service Management. This is a hybrid role with onsite attendance in Sheffield (up to 2 days a week). ASAP start dates. Please apply now more »

in the absence of the Breast Screening Unit Manager. To work as a team member with the aim of maintaining a high standard of service to patients and staff. Main duties of the job Line Management of Band 2 staff and Office Supervision. Monitor Transfers from NBSS to … the professional roles of others.To remain up to date with changing practices and make use of all training and development opportunities, including first line management training.To take an interest in self-development and updating, and to participate in an annual appraisal with the designated manager.To maintain continuity of service … Manager when booking annual leave to ensure adequate cover is available.To work closely with the multi-disciplinary team to maintain recognised standards promoting efficient service management.To be aware of Breast Screening Key Performance Indicators, and the implications of not meeting these.Main Duties:Monitor Transfers from NBSS to BS Select more »

IT Asset Manager Barton-Upon-Humber £50k package + good benefits 5 days on-site every week Do you have IT procurement and asset management experience, and are you seeking a new job in Barton-upon-Humber? Deerfoot IT Recruitment is helping a collaborative company recruit an IT Procurement … and IT Asset Manager, you will be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. In your first few weeks in this IT Procurement and IT Asset Manager role, you can expect to: Develop and implement … deals while ensuring quality and compliance with company standards Oversee the entire lifecycle of IT assets from acquisition to disposal Ensure accurate tracking and management of assets. To apply for this IT Procurement & IT Asset Manager role, your soft skills, expertise and experience should include: Excellent negotiation and vendor more »

an organisation in Liverpool. The role requires an experienced IT leader who can hit the ground running and pick up the day to day management of an IT team of 15. The role will see you acting as the face of IT at a senior level reporting to board … opportunity to join a well-respected institution who are investing in their IT estate. Key Responsibilities Managing the day to day IT operations, including service management. Delivering high quality, user focused IT systems and services to the organisations's user base. Managing 3rd party vendors. Representing IT in meetings … at a senior level. Required Skills/Experience Proven experience in an IT leadership role. Experience of managing day to day operations, including service management. Experience of managing IT teams of between 10 - 20 people. Experience of managing 3rd party vendors, ensuring high levels of service provision. Experience more »