2 of 2 Service Management Jobs in Northamptonshire

laptops, desktops and mobile devices. Perform hardware builds, deployments and device replacements. Support printers, peripherals and meeting room technology. Manage tickets through the IT Service Management system, ensuring SLA targets are met. Work closely with infrastructure and project teams to deliver IT improvements. Required Skills & Experience Proven commercial … Active Directory user administration. Knowledge of Microsoft Intune and device management. Experience with Microsoft Teams, Exchange Online and SharePoint Online. Excellent troubleshooting and customer service skills. Strong communication skills and a proactive approach. Desirable Experience with Microsoft Autopilot. Knowledge of SCCM or Endpoint Manager. Basic networking knowledge (DNS, DHCP ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...