6 of 6 Service Management Jobs in Northamptonshire

summaryWe are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record.This is an exciting opportunity to play a key role in shaping the future of shared care information across health … care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents.Working closely with NHS partner organisations, clinical and digital teams, information governance colleagues and suppliers including Oracle Health Cerner, you will ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

Group-wide IT functionWorks with IT Directors for each Strategic Business Unit (SBU)Supports site IT and SBU IT teams to maintain service reliabilityCollaborates across IT and business stakeholdersTakes direction from the Director of M365, EUD and InfrastructureWorks within a matrix IT structureEngages with third-party vendors for support … service deliveryProvides technical guidance and support to engineers and service teams across multiple locationsEngages with third-party vendors and partners for support, delivery, and escalation of infrastructure solutionsOversee the lifecycle of infrastructure assets (from planning upgrades to retiring legacy systems), and manage vendor relationships and contracts for support ...

acquisition At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high … leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

effective production support.Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development.Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity.Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions.Maintain appropriate … application support teams.Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data.Experience supporting mission-critical systems in a 24x7 manufacturing environment.Strong incident management, troubleshooting, change management, and stakeholder-management skills.Experience leading MES upgrades, migrations, modernization, or transformation programmes.Good understanding of databases, system integrations, infrastructure ...