6 of 6 Service Management Jobs in Northamptonshire

preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with … committed, connected and creative in making us the world's preferred choice. We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more flexible working arrangements may be available. ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

acquisition At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high … leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

hardware support - Remote support and troubleshooting - Supporting internal projects as assigned - Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers - Participating in the out-of-hours on-call support rota What we are looking for Essential: - IT support and problem-solving experience across … Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems ...