3 of 3 Service Management Jobs in Northamptonshire

across servers, networks, cloud platforms, applications and end-user environments Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure … Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents Ensure all activity follows Information Technology Infrastructure Library (ITIL) processes, advocating ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...