7 of 7 Service Management Jobs in Northamptonshire

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered ...

Manufacturing Execution System (MES) environment supporting manufacturing operations at the Caswell UK site.This position is responsible for the overall reliability, availability, support, and lifecycle management of the site's MES platform. The Site MES Manager will also lead the MES IT team, ensuring effective production support, technical capability, operational … other IT organizations.The successful candidate will combine strong MES and semiconductor manufacturing knowledge with technical understanding of PROMIS/VAX environments and proven people-management skills. This individual will serve as the primary IT owner for the site's MES environment and will be accountable for maintaining manufacturing continuity ...

Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan … Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

collaboration, productivity and user experience Developing automation solutions using PowerAutomate, PowerShell, Graph API and related technologies Supporting Microsoft 365 migrations, deployments and integrations Monitoring service performance and proactively identifying opportunities for optimisation Working with security teams to maintain compliance, governance and information protection standards Managing incidents, service requests … track record of successfully delivering infrastructure or workplace technology projects Strong troubleshooting and problem-solving skills across modern workplace platforms Experience working within service management frameworks such as ITIL The ability to engage confidently with both technical and non-technical stakeholders A passion for continuous improvement and service ...

AccountabilitiesManagement of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects.Communication with stakeholders, including senior management, project teams … time and within budget.Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary.Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation.Director ExpectationsTo manage a business function, providing significant ...