51 to 75 of 777 Customer Experience Jobs in the UK

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so that Barclays … drive Customer Lifecycle Management and to build efficiency and knowledge. Build strong relationships across the team and beyond, to consult with journey owners, CX designers, Marketing and Data Analytics. Work closely with marketing team to ensure we are delivering differentiated campaigns based on specific customer journeys and motivations more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the … to clients You will support, train and mentor Account Executives in delivering all Paid Social planning and implementation Qualifications Good all-round client service experience Experience of Paid Social planning across at least medium-sized clients Paid Social activation experience Experience managing the finances for campaigns … Experience managing campaigns on Meta, Twitter, LinkedIn, TikTok Maintain relationships with the Paid Social partner community Good overall knowledge of MB2B (and dentsu) products and services Create insights based on data analysis to lead recommendations, optimisations and expansion of campaigns with clients Additional Information Dentsu is an equal opportunity more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and … exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about safety. We … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the more »

Description Reporting to the CX (Customer Experience) Strategy and Planning Lead, this role will work collaboratively and constructively with teams across Motability Operations to develop and manage the 1-3 year roadmap of key CX activities, and analysis of their impact on achieving CX objectives and targets (using … measurement insights & evidence) Supporting Senior Stakeholders in evaluating and making decisions to deliver CX priorities, and aligning the company around the CX Strategy for Motability Operations Inputting into the overarching Customer Strategy, coordinating and aligning the CX roadmap with key teams and senior stakeholders Managing the view of all … activities and milestones for portfolio of work undertaken by the Motability Operations CX team Qualifications You will have gained the following skills/experience: Curious, with a drive to get to the root cause of issues A passion for planning, organisation and creative problem solving, an excellent understanding of more »

have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a difference to your local community? Then this … the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS CBS is a high quality, high performing; not-for-profit … specifics of this role, please find the job description attached to this advert. Person Specification Additional Essential Ability to travel between NEMS CBS Locations Experience Essential 2 years management experience Customer/patient relations experience Desirable Experience of working within the NHS Disclosure and Barring more »

Division: Vehicle Engineering Location – Warwickshire Position Description: Durability and Robustness Programme Leader - This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for Jaguar Land Rover vehicles. The D&R Programme leader role is to ensure all customer … ensure all lessons learnt from the current vehicle are captured and fed back to the Programme Attribute Team and progressed as necessary Skills Required: experience of engineering test activities experience of automotive technologies or systems Management experience Experience Required: knowledge of vehicle technologies of Durability Strength … of problem solving including application of Root Cause Analysis, 8D, DoE etc. of Systems engineering principles and delivery package elements Power Point and Excel Experience Preferred: Experience of AGILE working principles knowledge CAD visualisation systems e.g. 3Dx, TeamCentre etc. of whole vehicle engineering and cross functional experience more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

Support and Customer Service Manager – £30,000-£35,000– Fairford Leys, Aylesbury The Role Do you possess a minimum of 3 years' experience in a customer support or service management role? Are you a strong leader with the ability to analyse data and metrics, along with the … an exciting opportunity for you. We are a Sage Software specialist for schools and businesses, looking to appoint an experienced and analytical Support and Customer Service Manager to our growing team. You will oversee our customer support operations, managing a team of support specialists, ensuring customer satisfaction … and improving service processes. This role requires a blend of leadership and exceptional customer service skills. If you're a motivated and experienced customer service professional who thrives in a supportive environment, we encourage you to apply! Key Responsibilities: Lead and manage the customer support team including more »

world sends more than $160+ trillion across borders. Ripple connects banks, payment providers, corporates and digital asset exchanges via RippleNet to provide one frictionless experience to send money globally. Today, we are delivering a cost-effective, instant, and frictionless customer experience to enable our enterprise customers to … senior engineering talent to help us evolve and define the future state architecture to achieve our audacious goal. The challenge lies in delivering magical customer experience, incremental business value, strengthening engineering fundamentals, building intelligent systems, and growing future leaders – all in a measurable and incremental way. You will … in Ripple enterprise level engineering decisions and ensure we are aligned with the overall direction. You will work closely with product managers and other customer facing functions to ensure the product engineering approach creates a frictionless and differentiating customer experience. You will define and orchestrate engineering forums that more »

Associate Director, CX Strategy (12m FTC) 101 Wood Lane, London, W12 7FW Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. … and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com. Job Description We are looking for a CX Strategist who marries customer experience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will … which flex across digital and face to face channels. Specifically, you have many years related strategy and/or planning experience, covering digital, CX, and/or CRM Experienced working on multiple workstreams with a familiarity and comfort working within an agile environment Ability to work on multiple levels more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »

system, supporting the design and development of new digital channels - ensuring a consistent UX and UI approach. You will blend the science of user experience and the creativity of digital design to create a simple and memorable customer experience. You will consider the overall customer experience and end to end journeys, ensuring well documented customer journey maps are in place. Working collaboratively with the digital product team, Research, BAs and Developers, you will ensure that your designs consider technical implications and work through challenges to ensure customer experience is protected. Key Responsibilities … Manage the Society design system, supporting across the organisation to ensuring a consistent approach to customer digital interactions. Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts. Develop visually appealing and consistent user interfaces for our digital platforms, implementing the design system and considering more »

community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in … nearly 1000 exciting, innovative and growing companies. This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

Kelvin). This is an amazing opportunity to join us and make the role your own! You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … tasks Help us with your ideas on how we can keep improving our services What are you like? Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

About The Role To identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-functional teams within our organization and outside to ensure timely … and effective capability delivery. You will identify, define, and run programs and projects for CX that cut across multiple channels, products, systems, and functions, doing this to time, budget, and scope. The role holder will constantly explore and introduce new capabilities that will make us match-fit and future-proofed. … this new function and business priorities, there is scope for it to become enduring. About The Team This is a new team within the CX function that has been created to identify and develop capabilities that will allow us as a business and CX as a function to leverage technology more »

Brambles/CHEP is one of the world’s most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience … PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for … this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX) As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle. Primary role … and services · Participate on behalf of the company in exhibitions or conferences · Negotiate/close deals and handle complaints or objections Key Skills and Experience . Proven experience as a New Business Sales Executive or relevant role · Experience in working with complex, multi-divisional, multi-geographical customers … and have experience influencing/directing others · Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications · Knowledge of contact centre/customer service industry and practices · Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services) · Technical aptitude more »