1 to 25 of 33 Customer Insight Jobs in the UK excluding London

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and … with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team. Your role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce … Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to our more »

CUSTOMER INSIGHT MANAGER EAST BIRMINGHAM (hybrid) UP TO £55,000 + benefits Bring your SQL and customer insight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this is … from around the globe, communicating in a way that works for all hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc. and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling different business problems and how data can help the business YOUR SKILLS AND EXPERIENCE: experience in a customer insight analytics role, working across similar projects as listed above technical skills in SQL, SAS, and/or Python, as well as a more »

Head of Customer Experience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience Team, which includes customer engagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure the … delivery of customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or more »

Customer Insight Analyst (Data Analytics)** Duration: 6 Months (Possibility for extension) Location: Hybrid/Edinburgh (2 days in office) Rate: A highly competitive Umbrella day rate or salary is available for suitable candidates Role purpose This is a great opportunity to join a fast growing and increasingly influential … help inform solutions to the problems and opportunities facing our customers. What are we looking for? We’re looking for an experienced data/Insight analyst who will be responsible for the analytics agenda within a particular change domain. Someone who is able to support the design of customer centric change through the delivery of robust, high quality, actionable customer Insight. You’ll need to show a passion for the role data can play in driving evidence-based decision making, and an ability to translate data into practical analytics which creates impact and influences the direction of more »

products include: Software: Learning management system (LMS) technology, competence management software and VR simulation platforms Services: Support services, training, onboarding and consultancy and advice, customer focused policies and processes. Content: e-learning content and 3D content services Innovation: Product roadmap developments, upgrades and patches, proof of concept developments The … Holland with offices in Farnborough, Edinburgh and Delft. Role Aim The overall aim of the role is to provide excellent first and second line customer support for a range of LPG software products, working initially to support pdrPro Competency Management Platform, but to provide support and cover to other … changes and fixes as appropriate Escalating issues as needed and as per company protocol Working with colleagues to handle critical incidents Delivering effective frontline customer communications to include effectively managing customer expectations Providing day to day support and cover to other frontline support operators as needed. Product Interest more »

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve these processes more »

and success with us. What you can look forward to as Business Account Manager (m/f/d) - JLR & Volvo: Leads the Global Customer Account Team, manages the customer interface, and drives customer proximity Responsible for all commercial topics, including new project acquisitions, series business, change … management, and annual price negotiations Drives customer profitability and cashflow management, including, accounts receivables, claiming, and VAVE Ensures all P&L related KPIs are aligned with the Business Units and tracks execution within the Sales Team Drives a ‘living’ and ‘actionable’ global customer strategy in line with OP …/SP targets Building a robust customer relationship with reliable customer insight, understanding of market trends, product demand, benchmarking Your Profile as Business Account Manager (m/f/d) - JLR & Volvo: More than 5 years of experience in a similar area with personnel responsibility, preferably in more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders (internal more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to … CSS, JSON, XML, Javascript and SQL Good to have experience and knowledge of Dynamics for Marketing Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an … Agile methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales MB-210) is highly desirable Microsoft certifications in Power Platform (e.g., Power Platform App Maker, Power Platform Functional Consultant, Power Platform Developer and Solution architecture) EMPLOYMENT ELIGIBILITY Cognizant Microsoft Business Group requires candidates more »

right people to help them with that change. Key Responsibilities: Trading Strategy: Develop and execute a comprehensive E-commerce trading strategy to drive sales, customer acquisition, and retention across a multitude of online brands Category management : Drive E-commerce growth through a clear category strategy that informs new product … category development. Understand seasonal trends, customer appetites and leverage margin opportunities at a category, range and product level. Marketing & Promotions: Ownership of trading calendar, its execution and oversight of key trading channels that support the delivery of the trading plan, including trade email campaigns and on-site merchandising. Brand … Establish core brand principles and evolve a trading plan to support broader marketing activities, putting E-commerce trading at the heart of the organisation. Customer insight - Work with existing agency partners and the wider marketing team to understand the customer in order to identify trading opportunities across more »

right people to help them with that change. Key Responsibilities: Trading Strategy: Develop and execute a comprehensive E-commerce trading strategy to drive sales, customer acquisition, and retention across a multitude of online brands Category management : Drive E-commerce growth through a clear category strategy that informs new product … category development. Understand seasonal trends, customer appetites and leverage margin opportunities at a category, range and product level. Marketing & Promotions: Ownership of trading calendar, its execution and oversight of key trading channels that support the delivery of the trading plan, including trade email campaigns and on-site merchandising. Brand … Establish core brand principles and evolve a trading plan to support broader marketing activities, putting E-commerce trading at the heart of the organisation. Customer insight - Work with existing agency partners and the wider marketing team to understand the customer in order to identify trading opportunities across more »

will be at the helm of our product development lifecycle, from conception through to delivery. This role demands a unique blend of technical acumen, customer insight, and product management skills to ensure our products meet market needs and exceed expectations. As a key leader within our organisation, you … product development and launch. Oversee the entire product lifecycle, identifying opportunities for new features, improvements, and innovations based on market trends, competitor analysis, and customer feedback. Lead cross-functional teams to deliver products on time and within budget, ensuring high quality and customer satisfaction. Take ownership of product … with both technical and non-technical stakeholders. Agile/Scrum certification or significant experience working in agile development environments. A strategic thinker with a customer-focused mindset and a commitment to continuous improvement. more »

commercial update of their proprietary AI driven robotics. With huge financial backing from multi-million-pound business investors, they're already accumulated a healthy customer base across the Food & Beverage industry making a name for affordable automation to the masses. But they need you to take it to the … with stakeholders at all levels, from Production Manager through to CFO Attend select industry trade shows to promote the company (UK and overseas) Feedback customer insight to the product team Customer site visits (approx. 80% of your time) On offer to you is: A competitor salary of more »

cycle from general product discovery, research, ideation and AB tests Partner with User Researchers to determine and execute the ideal research method to gather customer insights or evaluate designs We're excited if you have 3+ years of relevant industry experience as an interaction designer Proficiency in Figma A more »

engineering or device product management teams. RESPONSIBILITES · Engagement with customers across all teams to capture requirements and data use cases Support sales team with customer presentations and proposals for data solutions Product Roadmap: Define and maintain the Kelvatek data uses cases and associated product roadmap Work with Data Solutions … techniques and tools Excellent communication and presentation skills DESIRABLE · Experience using Jira and confluence Experience working in a SCRUM environment Evidence of use of customer insight and ability to problem solvE OUR VALUES We work together - We know that working collaboratively will help us reach our shared goals … Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive. We won’t accept the ‘way more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop … showcasing technical expertise and knowledge of the technology Continue to develop product and technology knowledge in order the deliver the best solutions for the customer Liaise directly with customers to gather/refine requirements Management of solutions through the application lifecycle Qualifications Essential: Demonstrated project experience developing solutions using more »

e-commerce platforms, and driving online sales growth. The Platform Manager will leverage Amazon Brand Analytics tools and third-party analytics tools to analyse customer behaviour and optimize marketing strategies. The individual will segment customers and analyse their behaviour to provide valuable insights that guide decision-making and drive … revenue growth. The use of Frequency Rank Basket Analysis Purchase Behaviour Demographics Customer Reviews Comparison Source Analysis Responsibilities Create and manage marketing campaigns, including email marketing, social media advertising, SEO/SEM, and affiliate marketing, to drive traffic and increase conversions. Involved in planning, coordinating, and executing e-commerce … activities to drive online sales and enhance the customer shopping experience. Digital marketing, data analysis, and understanding of the online retail market are key to the successful execution of their role. Managing and updating the e-commerce platforms, monitoring market trends, and analysing customer behaviours to drive online more »

passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »

and Services team, we are excited to further expand our department by introducing an ABM Marketing Executive who will be responsible for supporting the Customer Marketing Manager in the execution of marketing actions provided from customer profiles, purchasing behaviour and insights. Role Overview: We are seeking a proactive … ABM Marketing Executive to join our team. Reporting to the Customer Marketing Manager, the successful candidate will play a pivotal role in implementing Account-Based Marketing strategies for both high-value strategic client accounts and customer groups based on emerging purchasing profiles and customer behavioural trends. As … an ABM Marketing Executive your responsibilities are to: Develop and implement personalised marketing campaigns, tailored to specific strategic clients and customer segments, to drive engagement and revenue growth. Utilise customer insights data to develop compelling value propositions and messaging that resonate with target accounts and customer groups. more »

data manipulation and reporting and expertise in Excel to drive strategic decision-making. Responsibilities: Email Marketing: Develop and execute comprehensive CRM strategies to enhance customer relationships and drive revenue growth. Lead the planning, execution, and optimisation of email marketing campaigns, including segmentation, personalization, and A/B testing. Data … campaign performance and drive continuous improvement. Use advanced Excel skills to manipulate data sets and generate comprehensive reports, reporting to stakeholders across the business. Customer insights: Design and execute surveys to gather customer feedback and insights. Analyse survey data and summarise key findings to share with stakeholders across more »

Understand the critical role of digital solutions in delivering best-in-class end-to-end solutions. - Segmentation Strategy: Create detailed segmentation strategies based on customer problems and industry challenges. - Product Roadmap and Collaboration: Partner with hardware product teams to build product roadmaps integrated into the company’s digital product … with the marketing team to develop compelling collateral and campaigns for existing and new products. - Value Proposition and Marketing: Create compelling value propositions and customer-centric content marketing for the product line. - Research and Development: Research opportunities to create product specifications, roadmaps, and business cases. - Sales Success Monitoring and … Collaboration : Build strong working relationships with the management team to influence product and commercial development direction. Knowledge, Skills & Key Touch Points: - Marketing Strategy and Customer Orientation: Ability to align marketing efforts with business strategy and ensure capability to succeed in the market. - Customer Insights and Experience: Understand customer more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at the … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »