of backup and restore products (EMC, Veeam). Understanding of networking (LAN/WAN), ideally with Cisco, Juniper, or Fortinet. Experience working within an ITIL environment and supervising or mentoring a team. Benefits: A position as a Service Desk Deputy Shift Lead comes with an array of benefits: Annual professional more »
Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM 2012 As an Employee you will benefit from: Flexible benefits including more »
University Hospitals Birmingham NHS Foundation Trust
subject acquired through a Masters level degree or equivalent level of theory/knowledge, experience and expertise. *Demonstrable Continuing relevant training and professional development. *ITIL Foundation. *ITIL Practitioner: Problem Management. *ITIL Lifecycle Certificate in Service Transition. Desirable *ITIL Manager in Service Management or ITIL Expert in Service Management. *Prince2, MSP … strong understanding of project methodologies such as Prince 2/Agile. *Significant experience working within a complex ICT Service environment with proven staff management. *ITIL Service Level Management experience. *Experience of ITIL Service Operations Management processes including Service Desk, Incident, Request Fulfilment, Application, Problem and Change Management. *Experience in managing … fast-paced environment. *Experience developing strategies, policies, standards, and guidelines. *Experience with working across a complex multi supplier environment. *Strong capabilities in ITSM tooling. *ITIL Service Management & Service Operation Methodology. *IT Service Strategy and Design. *Understanding of ICT issues and its application within the NHS and/or similar user more »
SKILLS/QUALIFICATIONS: • Azure Cloud/Oracle Cloud • Left Hand Storage • EMC Networker/Unity • HPe 3PAR, SAN, MSA and StoreOnce • Project Management experience • ITIL Foundation and Transition • Skilled CCNA/CCNP • Linux knowledge and understanding If you have the skills required, please apply now more »
with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Education requirements Total: 3-4 years of university education post more »
the satisfaction of the customer Possess excellent customer communication skills Experience of producing and updating technical documentation to a high standard Experienced working within ITIL framework particularly around change control Excellent attention to detail, organisational skills and problem solving skills Strong team player with first-rate written and verbal communication more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
Alto Networks Certified Network Security Engineer (PCNSE), Juniper Networks Certified Specialist, or F5 Certified Administrator. Experience with other network technologies and vendors. Familiarity with ITIL framework and service management best practices. You will also benefit from having: Juniper Mist or other cloud platform F5 Load balancers Avaya Telephony Cisco ISE more »
Intune Azure Active Directory, Basic hardware knowledge, laptop keyboards, memory, hard drives Working with remote tools to control end user devices. Strong understanding of ITIL incident management, including upholding SLAs and communication to end users at varying skill levels. Excellent organizational skills. Ability to multitask and manage own time effectively. more »
An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post. Desirable: ITIL v3 or v4 Foundation Any accredited Service Desk qualification (not internal) Experience of working with remote teams and customers across time-zones. Remote Server Management more »
specialists if necessary. informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking more »
Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Aztech IT Solutions Ltd
Desirable Technical Knowledge VMware Firewall configuration Networking (Switch management, Wi-Fi Access point management, router configuration) Windows Server SharePoint Desirable Qualifications/Certifications MCSA ITIL foundation MCITP: Server Administrator or MCSE: Windows Server CCNA Package Details Salary is up to £35k pa, dependanton experience and accreditations Use of Company car more »
do” approach to responding to customer queries. Entry level Networking qualification and CompTia A+ qualification or working towards. Good understanding and experience of using ITIL v3/v4 in a working environment. Previous experience providing 1st/2nd line support for macOS/Windows devices is essential. Experience using/ more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Finder
communication skills and the ability to work in a team Excellent problem solving and analytical skills Desirable: Previous experience with a Managed Service Provider ITIL Certification or Experience Microsoft MCP or equivalent What will your role look like? Your role will be key to delivering effective 1st and 2nd line more »
West Bromwich, West Midlands, United Kingdom Hybrid / WFH Options
West Bromwich Building Society
focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS. Understanding of ITIL, including incident management, change management and configuration management. Vulnerability Management. Please view the attached Job Profile for more details on the Key Responsibilities and Skill more »
Bath, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Skills and Experience: Educated to degree level or equivalent experience. Over 3 years of proven experience as a System Administrator or equivalent. Certification in ITIL 4 and MS Azure is desirable. Strong technical knowledge across various technologies, including Azure, SharePoint, Intune, Windows Server, etc. Excellent analytical, communication, and interpersonal skills. more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
Server 2016/2019 operating systems and the Microsoft Office suite Excellent communication and customer-facing skills Hyper-V exposure Experience/understanding of ITIL Join the team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK. We look forward to your application! Schedule more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
an excellent fit! What you'll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Michael Page
Analyst role, you will join an existing IT Service Desk, providing a 'follow-the-sun' service to the company's global userbase in an ITIL environment. You will take service requests via the company's IT Service Management system, and provide expert 1st Line support both over the phone and more »
concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »
unavailable About you Typically, has to have at least three to five years' experience within a similar role Basic understanding and experience within an ITIL environment Exceptional problem solving and analytical skills Previous experience of supporting software and interfaces such as, Windows 10, Office 365, Active Directory, Exchange Azure Experience more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
with Active Directory and Microsoft Office365 user administration Experience using ITSM ticket management software (ideally ServiceNow) General IT & Windows troubleshooting experience helpful Exposed to ITIL processes and best practices. Strong attention to detail with Knowledge of administrative and clerical procedures Excellent communication skills, both written and verbal The ability to more »
Person Specification Qualifcation Essential Relevant degree qualification, or significant experience of working at degree level Evidence of continued professional development Desirable CCNA, MCP, RHCSA ITIL Qualification Project Management qualification Epic ECSA Experience Essential Proven experience in Support/Infrastructure management capacity, with experience of supporting a complex multi-vendor environment. more »
small team. Self-motivation and an eagerness to take on new challenges. Experience of working in an ISO27001/IOS 9001 environment and using ITIL and Agile working practices Compensation and Benefits Competitive salary, dependent upon experience 33 days holiday (inclusive of 3 public days) 5% matched Employer pension scheme more »