51 to 75 of 856 Customer Experience Jobs in the UK

Experience Designer (UX Designer) Edinburgh, Hybrid working £45,000 - £55,000 Basic + bonus & benefits. Are you an Experience Designer with 3 years plus experience in this field or Service Design? Do you work for an established agency or corporate business? Would you like to change your … a platform to develop your skills and challenge yourself in a collaborative environment? Your new role would be a challenging permanent opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure … a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling. In addition you will facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … My client is currently looking to recruit 10 senior SC Cleared Front End Developers. As part of the Web Platforms Team in our Digital Customer Experience unit, you'll help us produce web platforms for a range of enterprise clients. All your close colleagues will be first and more »

SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA … hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. … Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience . You will work closely with the … on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. Key responsibilities will include: Manage and monitor operational activities covering OLAs, SLTs in line with KPI's. Maintain high levels of … customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

A well established fitness/health/lifestyle brand are looking for a Product Designer with strong UI/UX/CX experience. Their products are both web and app based. Experience with tools like Jira and Confluence is a big plus. Ideally you would have a good understanding … methods. This role is paying up to £65,000 base salary plus benefits. Desired skills/experience: UI experience UX experience CX experience Jira/Confluence experience Good communication skills This position is hybrid with 2 days per week in office. Flexible working is also more »

industry. Our client helps many of the world’s leading companies to build their tech and digital skills capabilities. Summary of the role: The Customer Growth Director (CGD) is a senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and … become SMEs within their designated sector(s), developing a sales strategy to win new clients, targeting both transactional and strategic sales Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating of Account Plans Networking and building customer relationships at C-Suite level, HRDs and procurement in order to position as strategic partners, ensuring we achieve and exceed customer expectations more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

for a talented Salesforce Consultant with ADM201 & Service Cloud certification to deliver outstanding client solutions. Your role will include scoping client requirements, uncovering what customer experience problems need solving and managing multiple project deliveries. You will get the opportunity to work with breakthrough Salesforce integrated technology, deploying to … varied clients in different sectors and countries. This role will most likely suit a technical consultant who has a couple of years of Salesforce experience and now has the ambition, energy and drive … to be part of a business scaling up and thus they will get involved with many varied and exciting projects. Customer Experience (CX) technology has a huge target market and The SaaSy people are well-positioned to capitalise on this. Responsibility Working with growing businesses and engaging relevant more »

of • Energetic team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team … data models, reporting tools, and methodologies • Proactively identify system improvements to support data-driven decision-making • Build strong working relationships with key stakeholders Your Experience: Are you the data-driven problem-solver we're looking for? Here's what we need: • 3+ years of experience in a technical … role, with a focus on data visualization • Demonstrated experience delivering MI/BI in fast-paced environments • Proficiency in Power BI and SQL • Strong communication skills, with the ability to engage and influence stakeholders • Attention to detail and strong time management skills Next Steps: If you're ready to more »

Delivery Manager - Ecommerce Marketplace Platform Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey? Our client is a leading e-commerce marketplace platform … enjoyable shopping experience. The Role As a Digital Delivery Manager, you'll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You'll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e … date on the latest trends and innovations in ecommerce delivery Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience Analyse data and reports to identify areas for improvement across the entire delivery process Strong stakeholder management; ability to drive strong, open more »

delivers for thousands of businesses a complete Digital document processing platform. This platform enables B2C customers to achieve digitization that optimizes cash flow, enhances customer loyalty, and boosts satisfaction. Your Impact: Lead the strategic introduction and growth of their "BPaaS" solution in the UK, setting the foundation for market … and strengthen partnerships in Compliance & Regulatory, Credit Control, Payment Integration, Accounts Receivables and Debt Collection Drive adoption and integration of our platform across B2C customer verticals including Energy & Utilities, Insurance, and Banking & Fintech, with a portfolio including top-tier clients Who You Are: A driven individual, go getter with … new partners to enhance functionality and, by listening to UK customers, drive B2C adoption of a platform that blends Billing, Customer Experience (CX), and Payments functionality. Seize this career-defining opportunity to establish and expand market presence in the UK, enhancing innovative invoicing solutions and reshaping financial transactions more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Associate Director, CX Strategy 101 Wood Lane, London, W12 7FW Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting … and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com. Job Description We are looking for a CX Strategist who marries customer experience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will … flex across digital and face to face channels. Specifically, you have 7+ years of related strategy and/or planning experience, covering digital, CX, and/or CRM Experienced working on multiple workstreams with a familiarity and comfort working within an agile environment Ability to work on multiple levels more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

by G2 as one of the top performing products in the industry. CORE VALUES One Team. One Redwood. Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT In the role of PM for JSCAPE, you will work … areas and give overall direction on features and requirements from conceptual stages through product life-cycles to meet operational, financial, and organizational objectives. Analyze customer feedback and usage metrics to identify key pain points Think big and continuously pitch new product ideas to grow product, core platform & SaaS usage. … Use product analytics for data driven decision making. Drive requirement definition, customer experience design, product roadmap and prioritization. Manage resource planning and product priority. Manage team efforts in deliverables, overseeing initiation, prioritization, and scoping projects or features in partnership with Engineering teams. Identify and resolve issues that may more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

Brambles/CHEP is one of the world’s most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience … PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for … this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX) As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle. Primary role … and services · Participate on behalf of the company in exhibitions or conferences · Negotiate/close deals and handle complaints or objections Key Skills and Experience . Proven experience as a New Business Sales Executive or relevant role · Experience in working with complex, multi-divisional, multi-geographical customers … and have experience influencing/directing others · Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications · Knowledge of contact centre/customer service industry and practices · Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services) · Technical aptitude more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and … other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service providers. Lead core website development project to enhance customer/user experience (UX), and drive conversion. Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including … emerging trends, platforms, and best practices. Carry out any other reasonable duties requested by management. Present business results to an excellent standard as required. Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customer more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »