40 ITIL Jobs in Scotland

SSIS - Experience of the support and maintenance of major corporate business systems (e.g. TechnologyOne, Oracle, SAP) - Relevant service delivery experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL. ITIL Foundation Certificate. - ITIL Service Management Certification - Demonstrable understanding and experience of delivering projects more »

escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â … Juniper Network Devices •Recent experience in a IT Helpdesk or Network related role •Experience of local government/public sector environments •ITIL Service Management About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering more »

users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid trending and continual service improvements. Categorizing tickets based on ITIL principles (Incidents and Service Requests) Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include … the event of a colleague being absent from work you may be requested to cover their shift at short notice. Desirable: Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC/Server NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity more »

Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication … of Cisco/Juniper Network Devices Recent experience in a IT Helpdesk or Network related role Experience of local government/public sector environments ITIL Service Management more »

This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative impact on existing services. This in turn promotes seamless growth. Furthermore … our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little impact to existing services. Motivate, develop, and manage staff … trends. Experience Have sufficient technical knowledge of the services provided so as to be confident when dealing with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication more »

/procedures/work instructions are clearly followed to help improve reliability, efficiency, quality, and cost effectiveness of service components under supervision for example ITIL problem and change processes Accountable for compliance with all IT related processes, policies and work practices Supports the development of future planning and product roadmap … managers Good verbal and written communication skills, including the ability to explain technical concepts and technologies to the IT workforce Excellent problem-solving skills ITIL qualification (foundation at a minimum or similar demonstrated experience) and proven ability of working to the ITIL disciplines Ability to work effectively in a team more »

a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience in service design in an ITIL environment - Creating, implementing and managing scalable Customer Support models and processes including SLA and SaaS Developing and ensuring competency within the team to support all … There may be the need to be available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of … in supervising/managing a team is required. Experience and certifications with systems Support, Connectivity and Remote Diagnostics are preferred in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification more »

Up to £65,485 dependant on skills and experience What you'll be doing: Shared Infrastructure System Administration (Virtualisation, Data Centre and Networks) Support ITIL Change Management activities including the development of processes and evolution of toolset Develop, conduct and analysis for support of systems integration activities Support the T26 … VMware, ESXI, ESXTOP, VMware Horizon, SAN, DNS, DHCP, IP, Switching/Routing, Security, HTTP, NTP, VDI (PCoIP/RDP/VNC) etc Understanding of ITIL Service Management, experience with configuration management and release management - preferably qualified to ITIL Foundation level with experience of BMC Remedy Desirable: Experience of operating, testing more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

Are you an Senior IT Infrastructure Engineer or IT Systems Administrator with a really good understanding of ITIL Service Management, and experience with release management as well as configuration management? Client Details A well known Technology Company Description You will be joining a small team of Senior IT Engineers/… to the role: Professional exposure to Virtualization Technologies; VMWare, Hyper-V, vSphere etc. Working experience of Networks, Software Configuration and Release Management. Understanding of ITIL Service Management. Exposure to Windows (Active Directory, DNS, DHCP, IP, Switching/Routing, Security). Any knowledge of Linux would be a bonus Profile The more »