68 ITSM Jobs in the North of England

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

customer service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and … solving skills to maximising first line resolution of Service Desk enquiries. Ensure all administration activities such as updating, maintaining and development of the IT Service Management Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the … needs of the Trust. Person Specification Experience Essential 3 years experience of working in an IT support experience Configuration/development experience of Sunrise ITSM Customer service and IT Support experience Manage IT Major Incident processes Desirable Experience of using Contact Centre call management Toolset Awareness of the Transformation Through more »

desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use IT Service Management (ITSM) software and asset tracking applications. * Provide troubleshooting services for desktops, laptops, printers, and software. * Evaluate new software and hardware solutions. * Install and test new software. more »

support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support more »

responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which more »

The Role: Our client is a prominent property related organisation in the South Tyneside area who have focused heavily over a number of years on driving business transformation through technology. They are currently looking to appoint a Head of Enterprise more »

A leading Social Housing organisation in the Northeast are looking for an experienced Head of Enterprise Architecture to join them due to growth As Head of Enterprise Architecture, you will proactively and holistically guide the leadership team, Systems managers, product more »

partners through the Service Delivery process. Ensure that the activities of IT providers accurately reflect the Technology Strategy. Architect designs - end-to-end IT Service Management solutions leveraging ServiceNow platform capabilities. Collaborating with the Service Integrator to optimise both current and future service designs. Take charge of discussions and joint … to retirement. This entails monitoring service performance, identifying and addressing issues, and implementing improvements Stay abreast of emerging trends and best practices in IT Service Management and ServiceNow platform capabilities, continuously enhancing expertise and driving innovation. Serve as the liaison between the IT team and the business, which involves engaging more »

manage a small team of 1st and 2nd line technicians. The ideal candidate will hold ITIL foundation certification and demonstrate an understanding of IT Service Management practices based on the ITIL framework. A full, clean UK driving licence is required. Key Responsibilities: Provide development plans, goals, and appraisals direct reports. … drive forward improvements Key Experience Required: Experience within an IT Service Desk environment Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. Incident and Problem Resolution: Extensive experience in more »

remedy vulnerabilities Ensure that build baselines are tested for reliability, functionality, and security Consult on hardware solutions and provide guidance on hardware standards Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management Play a key role in developing and implementing service improvements … BGP and OSPF) Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS Understanding of ITSM toolsets (Freshservice being desirable) Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused Able to work well under pressure with more »

Job summary Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you more »

in ServiceNow (Business Rules, UI Pages, UI Macros, Events/Actions etc.) Working experience with ServiceNow module implementation and support, ServiceNow IT Service Management (ITSM), ServiceNow Customer Service Management (CSM). Experience configuring workflows using standard methodology. Solid understanding of technical components such as APIs, LDAP, VPN, SSL, SSO, Multi more »

Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Leeming Bar. Our client, known more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »

Job summary Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you more »

help support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to ensure service issues … of working and effective communication. Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the wider function. Promoting automation, service improvements and the removal of repetitive manual tasks, allowing teams more »

is a given - professionally and personally - so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts and 3rd party support or development teams to agree work required as well … changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of Service Now ITSM and CRM. Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve issues Positive, proactive ‘can do more »