Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular IncidentManagement responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively … and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular IncidentManagement: Assume regular IncidentManagement duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available more »
Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incidentmanagement resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incidentmanagement procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the more »
Group Insurance & IncidentManagement Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Group Insurance & IncidentManagement Lead ATG Entertainment is proud to … most iconic venues ; ATG Entertainment manages 64 venues across Britain, the US and Germany. We're very excited to be recruiting a Group Insurance & IncidentManagement Lead ! This role is based at the Shaftesbury Avenue Office. Youll report to the Group Risk Director as part of the Risk … Management Team. Youll also work closely with the wider Group Operations Team/Venue Operations and will collaborate widely across the business. Within this role you will use your excellent management and analytical skills to manage some of the critical elements of how we manage risk alongside proactively more »
Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make sure … the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incidentmanagement, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and … services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem Management: Lead the incident and problem management process, ensuring timely resolution of incidents and identification of root causes to more »
agency, adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. … About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major IncidentManagement) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and … effectively from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service more »
p strong Group Insurance & IncidentManagement Lead/strong/p br br Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. br br p i strong ATG Entertainment is proud to … venues across Britain, the US and Germany./p br br p We're very excited to be recruiting a strong Group Insurance & IncidentManagement Lead/strong ! This role is based at the Shaftesbury Avenue Office. You’ll report to the Group Risk Director as part of … the Risk Management Team. You’ll also work closely with the wider Group Operations Team/Venue Operations and will collaborate widely across the business./p br br p Within this role you will use your excellent management and analytical skills to manage some of the critical more »
join our team on a contract basis. The ideal candidate will have a strong background in Cyber Analysis, with expertise in SOC environments, SIEM & IncidentManagement, Vulnerability Management, and Endpoints or Threat Analysis. Key Responsibilities: - Conduct thorough Cyber Analysis to identify and respond to security incidents. - Monitor … manage Security Operations Center (SOC) environments to ensure the integrity and security of our systems. - Utilize SIEM tools for real-time event correlation and incident detection. - Effectively handle IncidentManagement, responding promptly to security alerts and breaches. - Implement and oversee Vulnerability Management processes to identify and … security posture. Qualifications: - Proven experience in Cyber Analysis and Security Operations. - Proficiency in working with SOC environments and utilizing SIEM tools. - Strong knowledge of IncidentManagement processes and procedures. - Experience in Vulnerability Management to address potential security vulnerabilities. - Expertise in Endpoints or Threat Analysis to enhance threat more »
Role: Major Incident Manager Job Type: Permanent Location: London Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they … different systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major IncidentManagement, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in … all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high priority incidents to internal & external more »
managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incidentmanagement, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incidentmanagement, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »
experience in a Facilities/Data Centre environment. · Experience of managing a team. · Electrical, BMS, PMS, UPS, chilled water and fire systems experience. · Project Management experience. · Strong and demonstrable process management experience in a live operational environment. · Extensive real time Incident/fault management experience in … a business-critical environment · Managing 3rd party suppliers to deliver against stringent SLA’s. · Experience with Business Continuity, Risk Management, IncidentManagement and Change Control. Knowledge: Highly demonstrable technical ability from either a mechanical or electrical perspective. Good understanding of Health and Safety, ISO standards, and compliance. … Data Centre Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance. Ability to lead/assist investigations into post incidentmanagement reviews and drafting of Incident Reports. more »
Job Title: Major Incident Manager/ITSM Process lead Location: London, UK Work Mode: Remote (When required need to travel to Mphasis London office) Years of Experience Needed: - Candidate should have 7+ years of in Incidentmanagement along with Change and other reporting module. Technical Skill: - Strong … communication, interpersonal and presentation skills for working with teams at all levels including client stakeholders. Prior experience of Major Incident and other ITSM processes Strong knowledge on Service Now - mainly in Problem, Change, Major Incident and Reporting modules. Excellent leadership skills and ability to collaborate with team members. … in India. Ability to analyse a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Ability to work to deadlines including attention to detail and multitasking skills Non-Technical Skill: Providing high quality, professional major incidentmanagementmore »
support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incidentmanagement, service management, problem management and change management. Actively participate in continued development as agreed with the training provider … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »
Group Insurance & IncidentManagement LeadWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Group Insurance & IncidentManagement Lead Want to make an application Make more »
Group Insurance & IncidentManagement Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Group Insurance & IncidentManagement Lead ATG Entertainment is proud to more »
London, England, United Kingdom Hybrid / WFH Options
Arcadis
generic/customised compute, storage, network and security solutions. For instance, generic DR solution, VM OS hardening, file server data file cycle, Identity Access Management (IAM) solution, etc. Ensures that the implementations are aligned with the target architecture. Collaborates with other Team members to improve and optimize Cloud Infrastructure … systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery Service Levels: Involved in muliple IT service management proceseses: IncidentManagement/Problem Management/Release Management/Configuration Management/Change Management with participation in Change Advisory Board (CAB … when relevant Provides 3rd level support Involved in the crisis management team for high-priority incidents impacting the domain services. Key Profile Requirments: Has experienced knowledge of relevant cloud technologies, technical systems & tooling. Has excellent analytical skills. Successfully handles complex issues, is consistent and decisive (anticipates at problems that more »
London, England, United Kingdom Hybrid / WFH Options
Pioneer Search
Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (IncidentManagement, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new more »
Senior SOC Analyst, SIEM - Sentinel, Manage Engine Log 360, QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring and triaging … ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels … analyse potential security incidents, conduct real-time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on more »
Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark … take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills and Experience Experience working more »
compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. IncidentManagement : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major IncidentManagement : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »
Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. IncidentManagement: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incidentmanagement processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »
provide a value-added service to customers. Key tasks of their Communications Shift Engineer: Receive and act on all customer Incidents\Events\Request notifications. IncidentManagement – Prioritises and diagnoses, investigates incidents according to agreed procedures. IncidentManagement – Facilitates recovery, following resolution of Incidents, documents and closes … resolved. Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines. Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports. Customer Service - Liaise with customers regarding fault correction progress … accurately and efficiently. Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment. Responsible for security of FM areas. Facilities Management – Monitor's compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries routine audit checks to ensure more »
London, England, United Kingdom Hybrid / WFH Options
Legal & General
LGC’s position in this regard Promoting resiliency throughout the division, including embedding in associated processes (e.g. change) Owning the process and procedure for incidentmanagement in LGC (Bronze) Acting as the incident coordinator for any incidents that occur (includes providing out-of-hours connectivity/support … processes as relevant Qualifications What we’re looking for You’ll be well versed in operational resilience concepts and practices A good awareness of incidentmanagement Experience of working with colleagues across a variety of seniority levels and tailoring messaging to reflect the audience Perhaps you’re not … currently a manager but you’re looking to make the step up into such a role? Financial Services/Asset Management experience would be a huge plus! Additional Information When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your more »
controls to prevent and detect financial crime activities. Ensure that policies and procedures are effectively communicated and implemented across the organization. Risk Assessment and Management: Conduct regular risk assessments to identify and evaluate financial crime risks across all business areas. Develop risk mitigation plans and work closely with relevant … employees on financial crime risks, policies, and procedures. Foster a culture of compliance and ethics through ongoing awareness initiatives and communication campaigns. Investigations and IncidentManagement: Lead and oversee investigations into suspected financial crime activities, including money laundering, fraud, and corruption. Implement effective incidentmanagement processes more »
Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incidentmanagement applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incidentmanagement systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »
detection - Analyse/monitor security infrastructure and detect potential threats Analyse cyber threat intelligence and mitigate threats/improve security posture. End to end incidentmanagement, including investigation Develop and deploy detections/rules to prevent threats Threat hunting Stakeholder management Requirements: Experience with data analysis Proficiency … PowerShell Extensive knowledge of security engineering concepts Exposure to cloud technologies (AWS/AZURE/GCP) hands on creating detections hands on experience within incidentmanagement/response If you think that this could be a good fit for you, then please apply by submitting a copy of more »