16 to 40 of 100 Incident Management Jobs in London

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident more »

provide a value-added service to customers. Key tasks of their Communications Shift Engineer: Receive and act on all customer Incidents\Events\Request notifications. Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes … resolved. Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines. Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports. Customer Service - Liaise with customers regarding fault correction progress … accurately and efficiently. Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment. Responsible for security of FM areas. Facilities Management – Monitor's compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries routine audit checks to ensure more »

LGC’s position in this regard Promoting resiliency throughout the division, including embedding in associated processes (e.g. change) Owning the process and procedure for incident management in LGC (Bronze) Acting as the incident coordinator for any incidents that occur (includes providing out-of-hours connectivity/support … processes as relevant Qualifications What we’re looking for You’ll be well versed in operational resilience concepts and practices A good awareness of incident management Experience of working with colleagues across a variety of seniority levels and tailoring messaging to reflect the audience Perhaps you’re not … currently a manager but you’re looking to make the step up into such a role? Financial Services/Asset Management experience would be a huge plus! Additional Information When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your more »

end users. Main duties of the job End user technology engineers are responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers … possible. At this role level, you will: Provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve Coach associates and share knowledge with team colleagues Asset and configuration management Maintain secure configuration … and accurate information, controlling IT assets in one or more significant areas Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement) Change management Implement simple changes based on requests for change Apply change control procedures. Continual service improvement more »

controls to prevent and detect financial crime activities. Ensure that policies and procedures are effectively communicated and implemented across the organization. Risk Assessment and Management: Conduct regular risk assessments to identify and evaluate financial crime risks across all business areas. Develop risk mitigation plans and work closely with relevant … employees on financial crime risks, policies, and procedures. Foster a culture of compliance and ethics through ongoing awareness initiatives and communication campaigns. Investigations and Incident Management: Lead and oversee investigations into suspected financial crime activities, including money laundering, fraud, and corruption. Implement effective incident management processes more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

market. The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and … solution and workloads. This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests. This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial more »

in other regions (China, Korea, US) Work with ISPs and IDCs to build/operate/optimize our network efficiently 2、Planning and Project Management Plan key network improvement projects and lead them Build POPs and support new product launches Create and improve global standards, policies, and procedures for … layer 3 routing (e.g., OSPF) and layer 2 switching. (e.g., VLAN, spanning tree, etc.) Working knowledge of enterprise networking tools (Splunk) and processes (change management, incident management, etc.) in a cloud services environment. A detail-oriented, process-focused, and inquisitive nature. High-bandwidth, self-motivated self-starter more »

team of high-performing developers, engineers, analysts, consultants, and project managers, you will be entrusted with leading initiatives crucial for client system uptime, release management, infrastructure design, network security, and support. Key responsibilities include: Senior Architect – Serve as the technical lead for infrastructure design, deployment, maintenance, and optimisation. AWS … culture of collaboration, continuous improvement, and accountability within the team. Process - To ensure appropriate processes are in place, documented, tested and used for: Capacity Management, Security Incident Management, Disaster Recovery, Availability Management, Security Management. Security and Compliance – Collaborate with the Head of Labs (Operations) to ensure … compliance with client and StableLogic standards, such as ISO 27001. Values – Uphold and promote StableLogic's core values throughout team operations. Key Competencies: Management - Effective leadership, support, and motivation to ensure team performance. Quality - Commitment to delivering high-quality outcomes within agreed timelines. Infrastructure Technical Expertise - Proficiency in managing more »

to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to … and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber … OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

Development & implementation of plans for potential additional releases beyond the MVP. Identifying the correct team within DSA to support the solution. Ensuring the correct incident management, support processes and supporting administrators are in place. Supporting the embedding of the solution within DSA. Delivery of MI reporting/dashboards … and reports from the solution. (This may require some bespoke development through the supplier and some in-house PowerBI development). Skills & Experience: Project Management Project Delivery IT/technical experience Risk Management Stakeholder Management Frameworks & Methodologies Governance Proactive and pragmatic Working as part of a delivery … team Planning experience Team management skills Public sector experience desirable About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help more »

security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/… a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value … delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange more »

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control … Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm. Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. … support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and maintain standard operating procedures (SOPs) and best practices for AV services and support Provide AV technology reports to AV service managers more »

that values your expertise and turn your potential into reality. Job Description This is an exciting role to help drive enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an … analyst report to you who will support you in embedding better practice risk and control management and foster a collaborative and high-performing work environment. You will be responsible for designing and implementing a process for identifying and managing operational risks and controls on a regular cycle aligned with … OFX’s Risk Management Framework and risk and control taxonomy. You will lead a regular cycle risk and control self-assessment (RCSA) process and will also develop and execute a controls assurance framework with an annual plan to assess the adequacy, effectiveness, and compliance of internal controls across different more »

timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners. You will be taught the inner workings of the server, from provisioning to in-app purchasing, and … experience, preferably with large-scale distributed systems. · Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) · Proficiency in handling incident management & problem management at an application support level. · Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. · Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.) · Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. · Understanding of KPIs, metrics and SLOs. · Experience automating manual tasks. · Knowledge of version control tools such as Git. more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should … an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. … Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct post … incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »

business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the "nice to have". Able to judge how to communicate messages … or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance … management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »