26 to 50 of 58 Problem Management Jobs with Hybrid or WFH Options

support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to ensure … services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the … removal of repetitive manual tasks, allowing teams to focus on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in more »

International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in … Summary: The Manager, IT Service Desk leads the North America IT Service Desk team, supporting our 1,300+ staff members. They oversee our technology problem management and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment … exceeding established goals. Continually seek opportunities to increase customer satisfaction, experience, and strengthen client relationships at all levels of the organization. Work with IT Management on business requirements/goals and translate them into technical specifications with solution proposals. Take escalations as needed to resolve complex service desk requests. more »

International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in … Summary: The Manager, IT Service Desk leads the North America IT Service Desk team, supporting our 1,300+ staff members. They oversee our technology problem management and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment … exceeding established goals. Continually seek opportunities to increase customer satisfaction, experience, and strengthen client relationships at all levels of the organization. Work with IT Management on business requirements/goals and translate them into technical specifications with solution proposals. Take escalations as needed to resolve complex service desk requests. more »

International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in … Summary: The Manager, IT Service Desk leads the North America IT Service Desk team, supporting our 1,300+ staff members. They oversee our technology problem management and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment … exceeding established goals. Continually seek opportunities to increase customer satisfaction, experience, and strengthen client relationships at all levels of the organization. Work with IT Management on business requirements/goals and translate them into technical specifications with solution proposals. Take escalations as needed to resolve complex service desk requests. more »

International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in … Summary: The Manager, IT Service Desk leads the North America IT Service Desk team, supporting our 1,300+ staff members. They oversee our technology problem management and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment … exceeding established goals. Continually seek opportunities to increase customer satisfaction, experience, and strengthen client relationships at all levels of the organization. Work with IT Management on business requirements/goals and translate them into technical specifications with solution proposals. Take escalations as needed to resolve complex service desk requests. more »

end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined … both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures … security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Essential skills: Technical knowledge of operating system, windows … server, IIS (Internet Information Service), other technical tools (eg Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator [written and verbal]. Ready to support and develop members of the team. High … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable skills: Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central more »

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce “best practice sharing” across countries and regions Essential skills: Technical knowledge of operating system, windows … server, IIS (Internet Information Service), other technical tools (e.g. Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator [written and verbal]. Ready to support and develop members of the team. High … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable skills: Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central more »

is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision … tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution … of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »

for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant … as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong more »

other roles within IT or Data teams, providing an insight into business requirements, and opening up into roles such as Data Analyst, Service Delivery, Problem Management or Business Analyst. Benefits: 25 days holiday with the opportunity to buy additional leave Two volunteering days a year to give back … Positions Available 1 Closing Date Wednesday, 22nd May 2024 Start Date Monday, 3rd June 2024 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Non judgemental Qualifications any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential) English GCSE more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … and challenging vacancy you must has recent hands on capabilitiesin iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

Support Analyst to provide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution. This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining … action to avoid interruption to service. Administer changes to data and systems, including optimisation of systems. Analyse error trends to ensure effective and efficient problem management to reduce repeat incidents. What we're looking for To be considered for this position you'll need to have a minimum … an established application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

UK Security Clearance and a DBS About you Able to work using own initiative Able to see issues and apply a troubleshooting approach to problem management and resolution Able to communicate both written and verbally to other teams and team members as well as other members of the more »

Job DescriptionIncident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New!£28,000 - £38,000 + Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join its growing … ITIL Service Operations function. Suitable candidates will have the following:Circa 2 years in ITIL Service Operations with a focus on Problem ManagementAnalytical approach to problems and excellent attention to detailWork under pressure and to deadlinesContinuous Service Improvement mindsetBI Tools – Ideally Power BI or EazyBI - DesirableJira/Jira Service … Desk/Confluence - DesirableExcelDuties will include the following:Assisting in Problem Management investigations with technical subject matter expertsPartaking in post incident reports for all major incidents to senior IT leadersBeing responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actionsDelivering more »

excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements. Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and … Business Systems Teams to ensure continuity for problem management and service requests. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual leave, plus buy and … Onsite showers and toiletries provision Free onsite parking What youll be doing To manage the IT Helpdesk system, allocating problems and requests as appropriate. Management of the annual IT Hardware replacement programme. Assist with IT related purchase orders. Undertake any other duties of a similar level and responsibility as more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »

with regularly. Identify the root cause of the major incident and recommend the option to make sure it does not occur again. Responsible for problem management tickets and working with other 3rd line engineers or external parties to get permanent resolution. Completion of Documentation for Knowledgebase and procedures. … Configuration & Troubleshooting RAID, SANs, Storage Extensive and up-to-date troubleshooting experience in a 2nd/3rd line technical capacity. Ability to visualize a problem or situation and think abstractly to solve it. Provide outstanding technical leadership and take total ‘ownership’ of issues to completion. Ability to maintain healthy … relationships with clients and perform problem/issue resolution. Ability to manage time when delivering assigned tasks. Great opportunity awaits for an experienced engineer to work within an enjoyable culture. Please click APPLY to be immediately considered more »

PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills can be provided … cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. The … a valid Security Clearance (SC) Competency in MS Office Suite. Desirable skills, qualifications and experience Working to: Support live services. Support Incident investigations. Support Problem Management. Support Change Management. Support Defect Management CentOS/RedHat experience - underpins some applications. more »

configuration. Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely … best practice. CCaaS platform deployments and administration. Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable. PCI-DSS Strong communication, problem-solving abilities, and the ability to work under pressure. A mission that gives back: You'll more »

and troubleshoot problems Work with developers, QAs and stakeholders to help solve complex problems Implement software updates and patches Assist with change control and problem management What experience do you need? Exposure to Linux Knowledge of Microsoft SQL/MYSQL/T-SQL PowerShell Shell Scripting (Bash/ more »