21 of 21 Problem Management Jobs in Scotland

acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance ...

suppliers, ensuring key applications continue to meet both operational and regulatory requirements. We're particularly interested in candidates with experience supporting applications within Wealth Management, Investment Management, Asset Management or Private Banking environments. However, strong application engineers from the wider Financial Services sector will also be considered. … ensuring the ongoing stability, support and enhancement of services that are fundamental to daily operations. You'll play a key role in incident resolution, problem management, platform upgrades, service transition activities and business change initiatives, whilst helping to improve operational resilience through automation, monitoring and continuous service improvement. ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident ...

even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

retail discounts and cash back incentives through our Boost Benefits scheme. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply … escalation point within the IT Support team, providing advanced support across end-user computing, infrastructure, applications, and cloud services. The role combines hands-on problem resolution with mentoring and knowledge sharing, ensuring high-quality service delivery, operational stability, and continuous improvement. Working closely with Service Desk, Infrastructure, Applications ...

agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational … issues and works closely with incident and problem management and the leaders of operational delivery teams in DDaT. Supplier and relationship management: able to build strong relationships with business stakeholders and to manage and oversee suppliers and managed service providers, holding them to account for performance ...

transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join … coaching to Service Desk colleagues, supporting consistent ticket handling, clear escalation notes, and high-quality resolution updates Work within a cross functional problem management team that looks to identify root causes of ongoing issues Recognise trends and recurring patterns across incidents, requests, and escalations, using insight to highlight ...

Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation* Knowledge … integrations, workflows, and ServiceNow platform capabilities* Experience in requirement gathering and business process analysis* Strong analytical and problem-solving skills**Required Experience*** 7+ years of experience as Business Analyst* 4+ years of experience working on ServiceNow platform projects* Experience working in enterprise/global environments preferred**Education*** Bachelor ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

deliver trusted, market-leading technology products in a secure, stable, and scalable way. In this role, you will help build and evolve the Portfolio Management platform, delivering portfolio management capabilities purpose-built for both Fixed Income and Multi-Asset Solutions. You will support end-to-end portfolio construction … implementation workflows across these asset classes, including intraday portfolio exposure monitoring, order management, scenario-based what-if analysis, order sizing, automated pre-trade compliance checks, and order submission. These capabilities enable portfolio managers and traders to make informed decisions, stay aligned with mandate guidelines, and execute efficiently across Fixed ...

core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain … involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team ...

ownership of problems and requests as well as the ability to work in a pressurised environment. – Have a systematic, disciplined and analytical approach to problem solving with the ability to prioritise own workload within demanding schedules. – Have a full understanding of the roles for change control and acceptance testing …/large organisation – Have great technical knowledge, understanding and experience of systems and applications used in an operational technology environment – Experience of incident and problem management and implementing technical change using a change management process – Strong collaboration skills, with a demonstrated ability to work well as part ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

develop in-house applications that will become part of the technology platform for the business. The ideal candidate will also design storage tools on problem management and preventive maintenance (alert and capacity management). Additionally, the candidate needs to understand storage virtualization, automation, storage provisioning, distributed … environments (Azure/AWS/Google) is highly desirable but not required. Understanding of Client/Server, Scale-out architectures, virtualization, performance, and capacity management strongly preferred. Effective troubleshooting skills across O/S, network, and storage. Knowledge in the following vendor products is preferred but not required: NetApp ...

house applications forming part of the wider technology platform. Architect and integrate storage solutions, including working with third-party vendors. Develop tools supporting problem management and preventative maintenance. Contribute to alert and capacity management solutions. Work with storage virtualisation, automation and provisioning technologies. Work with distributed ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

discipline. You will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilitiesApply technical expertise and problem-solving methodologies to projects of moderate scopeDrive a workstream or project consisting of one or more infrastructure engineering technologiesWork with other platforms to architect … expectationsFamiliarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetryKnowledge of incident, change, and problem management processes and the controls that govern themUnderstanding of data-driven decision making and a drive to continue developing technical and cross-functional ...

will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities Apply technical expertise and problem-solving methodologies to projects of moderate scope Drive a workstream or project consisting of one or more infrastructure engineering technologies Work with other platforms … with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes and the controls that govern them Understanding of data-driven decision making and a drive to continue developing technical and cross ...

architect and deliver effective storage outcomes * Build in-house applications that become part of the business technology platform * Create storage tools to support problem management and preventive maintenance (including alert and capacity management) * Contribute to storage automation and observability improvements * Apply your understanding of storage virtualisation, scale ...

core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain … involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team ...