17 of 17 Problem Management Jobs in Scotland

technology created with purpose. Your Role This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors. As a Consultant in Service Management Transformation, you will … support clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that enhance business outcomes, user ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity, clarity … work will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale.Job ResponsibilitiesOwn and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time.Serve as Incident Commander for major incidents, coaching responders ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity, clarity … directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale. Job Responsibilities Own and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time. Serve as Incident Commander for major incidents, coaching ...

consistent execution and adoption across clouds.Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).Deliver systemic remediation outcomes by translating incident/ticket … evidence, with partial accountability for outcomes. Required qualifications, capabilities, and skillsEquivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management ...

adoption across clouds. Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes. Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure). Deliver systemic remediation outcomes by translating incident/ticket … partial accountability for outcomes. Rrequired qualifications, capabilities, and skills Equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide ...

adoption across clouds. Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes. Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure). Deliver systemic remediation outcomes by translating incident/ticket … partial accountability for outcomes. Required qualifications, capabilities, and skills Equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide ...

ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you’ll be doingSupport and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution … including taking proactive steps to improve and maintain your skills, knowledge, and behaviours.To display collaborative behaviours and excellent verbal/written communication skills.ITIL Service Management awareness (Incident, Change and Problem Management processes).The self-motivation and desire to keep knowledge current in regards to database technologies including ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.Exceptional customer ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

while being pragmatic, scalable, and cost-effective.Leading a small internal team of functional and technical specialists, the role emphasises strong vendor and AMS partner management, prioritisation, flexibility, and hands-on leadership.You will work collaboratively with IT colleagues to ensure the platform meets enterprise standards for security, integration, resilience … partners to minimise disruption.Use data, dashboards, and reporting to improve decision making and demonstrate system value to HR and the business.Own incident and problem management for Workday, ensuring timely resolution, clear escalation and continuous improvement.Stakeholder Partnership & GovernancePartner closely with HR leadership, Finance, IT, and business leaders to translate ...

engineering skills to design, build, and evolve modern, resilient applications that support controls and operational risk outcomes across critical corporate functions — including Finance, Risk Management, Human Resources, Compliance, and Legal. You will contribute to architecture and design discussions, translate requirements into robust technical solutions, and ensure implementations meet … security expectations Preferred qualifications, capabilities, and skills Experience with observability and production support practices, including monitoring, logging, alerting, performance tuning, and structured incident and problem management in enterprise systems Exposure to cloud-native patterns, containerization, and platform modernization approaches Experience partnering closely with UX teams to prototype ...

engineering discipline. You will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.Job responsibilitiesApply technical expertise and problem-solving methodologies to projects of moderate scopeDrive a workstream or project consisting of one or more infrastructure engineering technologiesWork with other platforms to architect … expectationsFamiliarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetryKnowledge of incident, change, and problem management processes and the controls that govern themUnderstanding of data-driven decision making and a drive to continue developing technical and cross-functional ...

will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities Apply technical expertise and problem-solving methodologies to projects of moderate scope Drive a workstream or project consisting of one or more infrastructure engineering technologies Work with other platforms … with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes and the controls that govern them Understanding of data-driven decision making and a drive to continue developing technical and cross ...

engineering skills to design, build, and evolve modern, resilient applications that support controls and operational risk outcomes across critical corporate functions — including Finance, Risk Management, Human Resources, Compliance, and Legal. You will contribute to architecture and design discussions, translate requirements into robust technical solutions, and ensure implementations meet … resiliency and security expectationsPreferred qualifications, capabilities, and skillsExperience with observability and production support practices, including monitoring, logging, alerting, performance tuning, and structured incident and problem management in enterprise systemsExposure to cloud-native patterns, containerization, and platform modernization approachesExperience partnering closely with UX teams to prototype and iterate ...

find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding … Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

find solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution.Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions.Functional Product ExpertiseIn-depth understanding … Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...