9 of 9 Problem Management Jobs in Scotland

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing … teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full lifecycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back. ** Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding ...

Skills/Knowledge/Experience Good understanding of the relationship between Active Directory, Azure Directory Service, and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions, and policies. Experience integrating Intune in a complex environment/large organization. Maintain Intune … device management (iOS, Android, Windows) and mobile access management environment, including AR/VR device environment. Manage Apple DEP/VPP integration. App assignment and installation, security compliance metrics, and enrollment metrics. Handling MDM incident tickets at all severity levels and all types of service requests in queue. ...

maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution ...

experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service … Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network ...

support day-to-day activities for this Global Legal Company. IT Infrastructure Co-Ordinator experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Rasing and following up Escalations Stakeholder Management Experience working within a Global Environment IT Infrastructure Co-Ordinator knowledge Whilst this role is focused on the day-to-day support ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes click apply for full job details ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

including ACI Manage and troubleshoot third-party connectivity and interconnects Work with service providers, carriers and customers on network integration Support change, incident and problem management activities Required experience Strong experience in data-centre networking Hands-on experience with Fortinet firewalls, F5 load balancers Cisco networking experience, including ...