agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we want to hear from you. Responsibilities: Develop, manage, and negotiate SLAs (Service Level Agreements) and KPIs … Key Performance Indicators) to monitor service performance and ensure alignment with business objectives. Oversee the delivery of services, including incident management, problemmanagement, change management, and service request fulfillment. Collaborate with cross-functional teams to identify and implement process improvements to enhance service delivery efficiency and … fostering a culture of collaboration, accountability, and continuous improvement. Requirements: ITIL certification (ITIL Foundation certification as a minimum). Proven experience in IT service management, with a strong understanding of ITIL principles and best practices. In-depth knowledge of IT security and compliance standards, including ISO/IEC more »
Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as … timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problemmanagement etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship … the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/ more »
Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as … timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problemmanagement etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship … the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »
operations. You'll be responsible for managing all maintenance procedures and contracts, both internally and with specialised subcontractors. Coordination of team resources, scheduling, and management falls within your purview. Providing recommendations for site budget proposals in alignment with established procedures is also part of your role. Driving energy efficiency … within the data centre halls, particularly in optimising cooling through containment, is essential. Adhering to service management processes, including handling major incidents, change, and problemmanagement, is critical. Additionally, you'll be tasked with hosting client tours onsite alongside sales colleagues, catering to both new and existing more »
Employment Type: Permanent
Salary: £50000 - £60000/annum + excellent company benefits
