1 to 25 of 29 Problem Management Jobs in Scotland

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast-paced IT support environment, ideally with remote user support. Excellent problem-solving and More ❯

agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be … and services, whether the solution is developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL … best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Head of Infrastructure Technology Company: Royal London Group Job Title: Head of Service Management Contract Type: Permanent Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion continuous improvement More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Dividing your time between engineering and management, you’ll spend roughly 60% of your time actively working on technical tasks – designing architectures, writing or reviewing setup/configurations, and solving complex problems – and 40% coaching, coordinating … and can quickly diagnose and fix technical issues Adept in delivering complex IT projects end-to-end, you know how to run projects using appropriate methodologies (Agile, ITIL change management, etc.), coordinate cross-functional efforts, and deliver results on schedule You have a solid understanding of ITIL frameworks and service delivery processes, and experience improving support workflows, incident/… problem management, and service level management. (ITIL certification is a plus.) A strong leader, you have a real passion for developing talent and you're well versed in mentoring engineers at different levels, structuring teams, and fostering an inclusive, high-performance culture. You can balance being approachable and supportive with holding the team accountable to the highest standards More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our … Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the development and … coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be resolved More ❯

software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today … availability, able to define implement and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands on technical roles (such as site reliability engineer, software engineer, DevOps engineer, infrastructure engineer). Experience … with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email and calendar. Bachelor's More ❯

OT solutions and services, whether the solution is developed, acquired or offered as a service. You’ll agree SLAs for each OT service, based on cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA’s. You’ll be responsible for OT Service conformance in accordance with ITIL best practice and Group … Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. A key part of the role will be establishing acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed … conditions. Other aspects of the role include: • Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers. • Project delivery of SPR Office OT projects • Change and Request Management. • Supporting resource prioritisation management. • • Disaster Recovery Management across SPR Office OT services including testing and invocation. • Budgetary delivery of agreed services More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications Programming language: Knowledge of Java, Python, Unix Shell scripting. OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes. Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server). Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace. About working for us Our More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications Programming language: Knowledge of Java, Python, Unix Shell scripting. OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes. Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server). Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace. About working for us Our More ❯

issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management … of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core More ❯

issues, and application errors System Administration Perform high-level system administration tasks on servers, networks, and cloud environments Ensure proper configuration, maintenance, and monitoring of IT infrastructure Incident and Problem Management Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management … of operating systems (Windows and macOS). Experience with virtualization technologies (VMware, Hyper-V). Expertise in cloud services (Azure). Deep understanding of networking protocols and services Firewall management Required Certifications BSc in Computer Science, Information Technology, or equivalent Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP), CompTIA Advanced Security Practitioner (CASP+) Core More ❯

in managing the design, development, testing, and operation of our platform capabilities. You will deliver development and test services for one of our platforms, responsible for tool selection, vendor management, and the technical roadmap, ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a strong technical background in pensions and a … passion for problem-solving to contribute to our organization's growth and success. You will be a key technical advocate for the platform capabilities. This role is part of the Calculations team, serving as the Tech Lead for Calculations, responsible for designing, developing, running, and testing complex FCA & SMPI pension calculations within the calculation platform engine. This role supports … our customers' mutual choice by providing sustainable technology solutions to our value streams and other platforms to enable teams to build solutions for our customers. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change More ❯

work within the Service & Run Lab in Edinburgh. You will manage Lab operations, ensuring reliable business IT services with a solid technical background. The role involves coordinating incident and problem management, maintaining operational readiness, and acting as the point of contact for service critical issues. The TASS drives continuous improvement across operational processes and ensures service levels are … you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and … review activities. Ensure alignment with SLAs, performance indicators, and compliance requirements for the service. Work closely with applications, infrastructure and third-party support teams to maintain service stability. Coordinate problem management efforts to identify root causes and implement permanent fixes. Maintain and improve runbooks, support documentation and operational procedures. Participate in change advisory boards (CAB) to assess operational More ❯

development, testing and smooth operation of our platform capabilities. You will deliver development and test services for one of our platforms. You will be responsible for tool selection, vendor management and the technical roadmap and running the platform for one or more Royal London platform capabilities ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity … for an individual with a strong technical background and a passion for problem-solving to contribute to the growth and success of our organisation. As you will be a key technical advocate for the platform capabilities. This is a progressive role, joining the Integration and Data Platform team, as the Tech Lead for Integration. Modernising our Integration Technology to … mutual choice, by providing sustainable technology solutions to our value streams and other platforms for those teams to build solutions for our customers. About the role You will provide problem management and incident resolution capability (production support) for the platform you are responsible for. Build trusting relationships with key stakeholders and internal customers. Provides expertise to their team More ❯

Social network you want to login/join with: At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story.... We’re also here to break the mould. To stake new ground. To do things differently. And … capabilities across those divisions. The overall goal is to capture the full benefit of integrated UK service operations. Reporting directly the Services Director and working in conjunction with the Management Team, this role presents an opportunity to be a stakeholder in a dynamic and exciting MSP. Key Responsibilities Operational Excellence Lead the Service Desk and NOC, ensuring high-quality … service delivery and adherence to SLAs. Oversee incident, request, change and problem management processes in line with ITIL best practices. Ensure the smooth operation of 24/7 support services, including out-of-hours escalation and major incident management. Drive process standardisation, automation, and continual improvement initiatives across the service operation lowering total costs. Review and analyse operational More ❯

crucial role in managing the design, development, testing, and smooth operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a … strong technical background and a passion for problem-solving to contribute to our organisation's growth and success. This is a progressive role within the pensions applications team, delivering scalable solutions to our customers and employees. You will have the opportunity to work on various initiatives across pensions, collaborating with stakeholders across the group. This role supports our values … of strengthening customer mutual choice by providing sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the specialist platform. Ensure technical upgrades and maintenance are scheduled, working closely with relevant More ❯

a crucial role in managing the design, development, testing, and operation of our applications. You will deliver development and test services to our business, responsible for tool selection, vendor management, and the technical roadmap for one or more Royal London applications, ensuring continuous improvement in availability, currency, and value. This is an exciting opportunity for someone with a strong … technical background and a passion for problem-solving to contribute to our organisation's growth and success. This progressive role involves joining the pensions applications teams, delivering scalable solutions for our customers and employees, and working on various initiatives across pensions with stakeholders across the group. This role supports our values of strengthening our customers' mutual choice by providing … sustainable technology solutions. About the role Provide problem management and incident resolution (production support) for the platform. Build trusting relationships with key stakeholders and internal customers. Offer expertise on methods and tools needed to deliver change through the platform. Ensure technical upgrades and maintenance are scheduled, working with relevant third-party vendors. Manage team performance against key deliverables More ❯

/7/365 basis. We operate a follow the sun model, which means you’ll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this … in the UK and eventually throughout Europe. Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning , executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when … and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join More ❯

/7/365 basis. We operate a follow the sun model, which means you'll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this … in the UK and eventually throughout Europe. Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when … and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join More ❯

mitigate, and neutralise security incidents, ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity incident response and operational leadership … within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive approach to security threats. Willingness to participate in an on-call rotation … for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's In It For You? Competitive salary and excellent benefits from day one including discretionary bonus, strong More ❯

focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on the … and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join … communication skills (written and verbal) at all levels of seniority A keen critical thinker Ability to take charge of a situation a drive forward Experience of working Event, Incident, Problem, Change About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional More ❯