4 of 4 Problem Management Jobs in Scotland

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯

world of potential Computershare are currently looking to recruit a Senior Developer to join our Global Development team in Edinburgh. This position sits within a development team who provide problem management and incident resolution capability for our middleware legacy Applications. You will be troubleshooting performance problems, interacting with the Product teams to ensure steps in a incident report … experience as a Developer and have a clear passion for the role. Key skills required for the role include: Good exposure to .net development and experience with relational database management systems (RDBMS) such as SQL Server. Experience of Agile development in a DevOps environment, embracing the adoption of automation and CI/CD practices. Knowledge and experience of applying More ❯

responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality, performance, and outcomes of your service, providing clear end-to-end direction, prioritisation, risk management, and decision-making aligned with departmental goals, policy requirements, and user needs. You will work closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community, driving … assisted digital and support the required digital, data, and technology (DDaT) roles. Demonstrate knowledge of tools, concepts, and phases of product delivery, adapting approaches as needed. Product and Delivery Management Develop, own, and iteratively refine Agile business cases throughout the product life cycle. Determine appropriate deliverables and assign the right people to ensure effective delivery. Recognise when to progress … or pause initiatives based on experience across the product life cycle. Ensure delivery aligns with industry best practice and continuous improvement. Stakeholder Engagement and Operational Management Collaborate closely with operational delivery leaders in DDaT. Build consensus with stakeholders and act as an escalation point for major operational issues. Champion operational management and foster cross-team collaboration. Strategic and More ❯

with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the … the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and More ❯