7 of 7 Problem Management Jobs in Scotland

role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you'll be doing • Act … making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as … large-scale technical challenges independently.• Experience guiding teams through transformational change. • Proficiency in platform architecture and design.• Strong analytical skills and experience with cybersecurity metrics and risk management.• Outstanding problem-solving abilities.• Skill in managing multiple tasks and engaging with stakeholders across a complex organisation.• Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities More ❯

role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you'll be doing • Act … making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as … large-scale technical challenges independently. • Experience guiding teams through transformational change. • Proficiency in platform architecture and design. • Strong analytical skills and experience with cybersecurity metrics and risk management. • Outstanding problem-solving abilities. • Skill in managing multiple tasks and engaging with stakeholders across a complex organisation. • Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities More ❯

role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you’ll be doing• Act … making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as … large-scale technical challenges independently.• Experience guiding teams through transformational change. • Proficiency in platform architecture and design.• Strong analytical skills and experience with cybersecurity metrics and risk management.• Outstanding problem-solving abilities.• Skill in managing multiple tasks and engaging with stakeholders across a complex organisation.• Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities More ❯

us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We have a new and exciting role within our IT Service Management function and are looking for an experienced Technology Operations Manager who will report directly to the Head of Service Management. What you’ll be doing Drive the maintenance and … in geographically different areas. Experience guiding teams through transformational change. Proficiency in platform architecture and design. Strong analytical skills and experience with technology operations metrics and risk management. Outstanding problem-solving abilities. Skill in managing multiple tasks and engaging with stakeholders across a complex organisation. Familiarity with Service Management and ITIL best practices. Expertise in prioritising activities in … a rapidly changing environment. It’s a bonus if you have but not essential ITIL Service Management process awareness (Change, Incident, & Problem Management processes). Experience of Operational Security Controls and Product Stack. Experience in working in an Agile Environment. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time More ❯

us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We have a new and exciting role within our IT Service Management function and are looking for an experienced Technology Operations Manager who will report directly to the Head of Service Management. What you'll be doing Drive the maintenance and … in geographically different areas. Experience guiding teams through transformational change. Proficiency in platform architecture and design. Strong analytical skills and experience with technology operations metrics and risk management. Outstanding problem-solving abilities. Skill in managing multiple tasks and engaging with stakeholders across a complex organisation. Familiarity with Service Management and ITIL best practices. Expertise in prioritising activities in … a rapidly changing environment. It's a bonus if you have but not essential ITIL Service Management process awareness (Change, Incident, & Problem Management processes). Experience of Operational Security Controls and Product Stack. Experience in working in an Agile Environment. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time More ❯

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯

with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the … the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and More ❯