3 of 3 Problem Management Jobs in Scotland

technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with … compliance-driven environments. Strong leadership capabilities with experience guiding technical teams and driving high performance. Customer-focused approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification ...

technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with … compliance-driven environments. Strong leadership capabilities with experience guiding technical teams and driving high performance. Customer-focused approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification ...

applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required. - Support problem management by using specialist knowledge to provide technical diagnostic information … Active Directory and Microsoft 365). - Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. - Knowledge of systems management/monitoring tools. - Experience of working with an ITIL-based service management system, resolving incidents and requests. - Experience of adhering to operational standards ...