4 of 4 Problem Management Jobs in Scotland

experience working in Service Desk personnel in UK. Good English communication skills with a Versant Score of 70. Basic knowledge of Incident, Change, and Problem Management. Service Desk Responsibilities Take full responsibility for handling Incidents and Service Requests on the Service Desk. Work closely with the Service Manager. Help ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

hardware and solutions Have an interest in wider technologies and interdependencies Global travel to approx. 60 days per year 3rd line Escalation point for problem management in conjunction with support teams, for issues or outages relating to supported business as usual services in line with service criticality expectations. … this) Relevant experience in support or project delivery of Network discipline Knowledge of industry standards and current technology trends. Understanding of IT operational risk management, project delivery and service methodologies (e.g. ITIL, ISO). PERSON SPECIFICATION Proven IT projects implementation skills. Excellent communication both verbal and written with strong ...