5 of 5 Problem Management Jobs in Scotland

Skills/Knowledge/Experience Good understanding of the relationship between Active Directory, Azure Directory Service, and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions, and policies. Experience integrating Intune in a complex environment/large organization. Maintain Intune … device management (iOS, Android, Windows) and mobile access management environment, including AR/VR device environment. Manage Apple DEP/VPP integration. App assignment and installation, security compliance metrics, and enrollment metrics. Handling MDM incident tickets at all severity levels and all types of service requests in queue. ...

Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum … Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some ...

hardware and solutions Have an interest in wider technologies and interdependencies Global travel to approx. 60 days per year 3rd line Escalation point for problem management in conjunction with support teams, for issues or outages relating to supported business as usual services in line with service criticality expectations. … this) Relevant experience in support or project delivery of Network discipline Knowledge of industry standards and current technology trends. Understanding of IT operational risk management, project delivery and service methodologies (e.g. ITIL, ISO). PERSON SPECIFICATION Proven IT projects implementation skills. Excellent communication both verbal and written with strong ...

including ACI Manage and troubleshoot third-party connectivity and interconnects Work with service providers, carriers and customers on network integration Support change, incident and problem management activities Required experience Strong experience in data-centre networking Hands-on experience with Fortinet firewalls, F5 load balancers Cisco networking experience, including ...

technical expertise to work on day-to-day operations within a busy SOC, but also will have led SOC teams from a line-management, pastoral leadership, and ITSM perspective, ranging from SIEM use case tuning, to employee appraisals, KPI's and reporting metrics. About the Organisation Registers of Scotland … creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques. Key Responsibilities Provide day-to-day line management, coaching, and development of SOC analysts and engineers. Lead the configuration, tuning, and maintenance of core SOC capabilities including log aggregation, alerting, correlation, threat ...