4 of 4 Problem Management Jobs in Scotland

support, plan and undertake project work, including design, and service improvement work. Ensure technical documentation is created and kept up to date IT Estate Management Work within the team to support the Infrastructure and Systems Operations across all sites. Ensure patch management systems are sufficiently robust. Infrastructure … ensure the hosted estate, LAN and WAN infrastructure are up to date and performing correctly. Technical Support Provide technical support through Incident, Change & Problem Management procedures. Working with the Service Delivery Team and other vendors to ensure escalated tickets are dealt with correctly. Coordinate the analysis/troubleshooting ...

while being pragmatic, scalable, and cost-effective.Leading a small internal team of functional and technical specialists, the role emphasises strong vendor and AMS partner management, prioritisation, flexibility, and hands-on leadership.You will work collaboratively with IT colleagues to ensure the platform meets enterprise standards for security, integration, resilience … partners to minimise disruption.Use data, dashboards, and reporting to improve decision making and demonstrate system value to HR and the business.Own incident and problem management for Workday, ensuring timely resolution, clear escalation and continuous improvement.Stakeholder Partnership & GovernancePartner closely with HR leadership, Finance, IT, and business leaders to translate ...

being pragmatic, scalable, and cost‐effective. Leading a small internal team of functional and technical specialists, the role emphasises strong vendor and AMS partner management, prioritisation, flexibility, and hands‐on leadership. You will work collaboratively with IT colleagues to ensure the platform meets enterprise standards for security, integration, resilience … minimise disruption. Use data, dashboards and reporting to improve decision making and demonstrate system value to HR and the business. Own incident and problem management for Workday, ensuring timely resolution, clear escalation and continuous improvement. Partner closely with HR leadership, Finance, IT and business leaders to translate requirements ...

access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage ...