15 of 15 Problem Management Jobs in Scotland

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management … Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the More ❯

is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that … focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation … interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards More ❯

Business Unit: TOCS – Service Protection – Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent – Full time Our Team It’s an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You’ll have the … opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation’s ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of Making … You Happier About Money. We’re seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you’ll be doing Protecting live operational service through the management of ALL IT change activity using robust change management processes. More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the … opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of Making … You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management processes. More ❯

to a Glasgow & Gosforth Hubs when requiredContract type: Permanent – Full time Our Team It’s an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You’ll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure … safety to our internal and external customer experience, contributing to our purpose of Making You Happier About Money. We’re seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you’ll be doing Protecting live operational service through … the management of ALL IT change activity using robust change management processes. Facilitating and chairing large change approval forums effectively - Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB). Working collaboratively with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness. Leading Change Reviews and More ❯

Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities … pressure. Technical Proficiency -Familiarity with Windows/Linux applications, Programming language: Knowledge of Java, Python, Unix Shell scripting, OS: Unix, Windows DataBase: MS SQL, Oracle DB DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server) Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace And any experience of these would More ❯

track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk records and ensure customer expectations are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk experience (MSP background desirable). Knowledge of ITIL practices. Microsoft Windows Server (2016–2022). Microsoft More ❯

a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations.The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and systems … management, as well as vendors and/or consultants. About the Role We are looking for a Network Support Analyst to join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling both BAU issues and provide support for projects.Ideal candidates should possess excellent customer service skills and be capable of working effectively both More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and … systems management, as well as vendors and/or consultants. About the Role We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working More ❯

operational gaps. * Participate in release planning and provide go/no-go recommendations based on test results. * Maintain test environments and ensure they reflect production configurations. * Support incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes … and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving skills. * Strong communication and documentation abilities. NB: The successful applicant will be vetted/eligible for SC Clearance. To apply, please submit latest CV for consideration More ❯

operational gaps. Participate in release planning and provide go/no-go recommendations based on test results. Maintain test environments and ensure they reflect production configurations. Support incident and problem management processes during testing phases. Required Skills & Experience: Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). Strong understanding of ITIL processes … and operational readiness. Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. Excellent analytical and problem-solving skills. Strong communication and documentation abilities. NB: The successful applicant will be vetted/eligible for SC Clearance. To apply, please submit latest CV for consideration JBRP1_UKTJ More ❯

operational gaps. * Participate in release planning and provide go/no-go recommendations based on test results. * Maintain test environments and ensure they reflect production configurations. * Support incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes … and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving skills. * Strong communication and documentation abilities. NB: The successful applicant will be vetted/eligible for SC Clearance. To apply, please submit latest CV for consideration More ❯

operational gaps. Participate in release planning and provide go/no-go recommendations based on test results. Maintain test environments and ensure they reflect production configurations. Support incident and problem management processes during testing phases. Required Skills & Experience: Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). Strong understanding of ITIL processes … and operational readiness. Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. Excellent analytical and problem-solving skills. Strong communication and documentation abilities. NB: The successful applicant will be vetted/eligible for SC Clearance. To apply, please submit latest CV for consideration JBRP1_UKTJ More ❯

operational gaps. * Participate in release planning and provide go/no-go recommendations based on test results. * Maintain test environments and ensure they reflect production configurations. * Support incident and problem management processes during testing phases. Required Skills & Experience: * Proven experience in Operational Acceptance Testing or similar roles (e.g., QA, DevOps, Systems Testing). * Strong understanding of ITIL processes … and operational readiness. * Familiarity with system monitoring tools, backup solutions, and disaster recovery procedures. * Experience with scripting languages (e.g., PowerShell, Bash) and automation tools. * Excellent analytical and problem-solving skills. * Strong communication and documentation abilities. NB: The successful applicant will be vetted/eligible for SC Clearance. To apply, please submit latest CV for consideration JBRP1_UKTJ More ❯

with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the … the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and More ❯