ready for use Ensure IT security systems are working Hardware repair and replacement Resorting data Ensure tickets are logged, monitored and responded within the SLA Maintain IT Records Troubleshooting MS Office 365 & Microsoft Desktop Operating Systems Excellent communication Networking experience and or virtulisation (beneficial) iOS experience (beneficial) The suitable applicant more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »
Southampton, Hampshire, South East, United Kingdom
Experis
to resolve technical incidents, service requests, changes or problems relating to 'Data Services' portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »
Portsmouth, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide … on applications dealing with high volume data. Excellent debugging skills and log analysis skill to provide quick solution over existing application. Able to maintain SLA driven approach for support and incident management. Should ready to learn/adapt existing process and propose best process to improve. Working knowledge of Agile more »
