working in a technical customer service IT support role dealing with 2nd line queries. * Demonstrable customer service and communication skills * Exposure to working to SLA's (ServiceLevel Agreements) and OLA's (Operational Level Agreements) * Demonstrable experience of working in a fast-paced working environment * An understanding/working knowledge more »
Ty Glan Yr Afon, Cardiff, United Kingdom Hybrid / WFH Options
Digital Health and Care Wales
of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team more »
management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and cybersecurity. ▪ Manage SLA reviews and renegotiations, aligning outsourced services with the organisations strategic objectives and operational requirements. ▪ Champion streamlined, non-bureaucratic process development suitable for a lean team more »
Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory. Consistently align with both individual and team SLA/KPI objectives, ensuring timely escalations to avert potential failures. Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding more »
issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks Involved in all aspects of the support of the network infrastructure including build, patching more »
of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company ServiceLevel Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »
will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications. Responsibilities: Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients with a high level of customer service Keeping calm under pressure and maintaining excellent communication with stakeholders at all levels while more »
maintenance quality assessment. · Perform RCA(root cause analysis) of critical equipment failures · Troubleshoot and report of facility and data sever-level events within internal SLA · Provide training and guidance to operation team, such as MOP,SOP,EOP · Ensure all EHS procedures are adhered to by vendor and internal staff · Communicate more »
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies more »
