15 Apprenticeship Service Delivery Jobs in England

handled quickly, and the client is informed of what to expect every step of the way, also escalating issues to other members of the Service Delivery Team. Role Providing a first point of contact for customers through our helpdesk, be that via phone, email or chat Delight our … Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work through our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues … resource to help deliver projects. either on site or remotely. When opportunities arise the Level 1 Technician may be required to help with project delivery Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them more »

The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined … by Service Level Agreements. Role To undertake training as deemed fit for the role To be shadowed/mentored by other members of the ICT team to enable knowledge transfer To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery Assist in the problem solving ICT Service Desk incidents and service requests Developing to perform ICT Service Desk function to ITIL standards and Service Levels Support the ICT Service Desk for the day to day delivery of all Company and Client more »

responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support. Role Responsible for investigating and resolving incidents/… requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible Monitor the progress of Incidents and Requests that have … and raise issues where appropriate Promote the forces diversity agenda and be its champion within the team Champion good ideas to management through Continuous Service Improvement Training Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM This is more »

to embark on an exciting journey into the world of data? We are currently seeking a passionate and ambitious individual to join our IT Service Delivery Management team as a Data Foundations Apprentice at our Sheffield office. We are looking to recruit an apprentice to join our friendly … are delivered smoothly and meet the needs of our stakeholders. The team provides invaluable support including communication with third parties and stakeholders, reporting, and service improvement. Effective communication, clear reporting, and proactive service enhancement are crucial in maintaining strong relationships, identifying areas for improvement, minimising disruptions to service … use data to identify areas for improvement and make recommendations for changes. This will involve designing and creating reports that provide valuable insights into service levels, customer insights and system availability. By analysing this data, you will contribute to the enhancement of IT delivery processes, seeking opportunities to more »

The role of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role Customers (Internal … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests … of the role Assist users and customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level more »

To provide all aspects of administrative support that will meet the needs and requirements of all Foresight service delivery and support staff associated with service delivery. Role Main Responsibilities To arrange meetings and take minutes for all working groups To provide additional support to the Facilities Manager more »

Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery, under supervision. Training Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use … repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including collaborative tools more »

C (Desired) About the Employer GRATTE BROTHERS LIMITED As one of the UK’s leading building services companies, we are committed to providing outstanding service delivery in every area of our business. We pride ourselves on building long-term relationships, so understanding our clients’ needs is a key … priority for us. We also recruit, retain and develop people with the knowledge, skills and attitude to deliver consistent service and only work with supply chain partners who share our high standards. The incredible rate of technological change in our industry presents both opportunities and challenges for our clients more »

Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post. Engage with digital models of service delivery and support the implementation of digital working methods. Training Level 3 Business Administration apprenticeship standard, including Functional Skills if required. Tech cert more »

FSP) is a leading digital transformation and cyber security specialist, delivering consultancy services across strategy, change and solution delivery. Their portfolio of expertise includes delivery of modern workplace, cloud, data and Ai, and cyber security offerings, alongside trusted managed services delivery. Their work drives change for high-profile clients more »

with landlords and tenants to ensure the process runs smoothly along with terminations Marketing, collating and processing invoices Property management whilst providing excellent customer service at all times The role includes a continuous long-term training and development programme starting with Level 2 Housing and Property Management course. Training … world class customer experience for client owners and tenants alike, we set out to redefine the residential letting experience. Creating a welcoming, supportive letting service while delivering added value for owners, Ashmore Residential is committed to successful partnerships with all parties. Our Values: Leadership – Taking ownership of everything we … do, always accountable to every customer and stakeholder. Exceptional Standards – We set out to create new standards for service delivery in the industry. Robust, reliable, fast and efficient, designed to meet the needs of modern living. Customer Focused – Everything we do revolves around maintaining the very best customer more »

experienced remarkable growth and expansion. Over the years we have earnt a stellar reputation for our commitment to excellence in both our products and service delivery. more »

6th May 2024 Start Date Monday, 13th May 2024 Desired Skills Communication skills Customer care skills Team working Knowledge of core IT concepts Understand Service Delivery Qualifications 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the … be delivered by 2031. We’ve also sold more than 110 million seats! What’s more, we offer low-cost flights with high class service – this is just part of the reason why we've won so many awards over the years more »

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery. Role JOB PURPOSE To support the IT Operations teams in all aspects of relevant service delivery. To assist in maintaining a high standard of customer service to the South Devon Health Community. To support the IT Operations teams in the day to day running and delivery … the role. Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates. Participate in monitoring IT Service Desk requests. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Prioritise own more »

Pact is looking to add a dedicated IT apprentice to their team. Your main responsibility would be delivery of excellent technical and client support during each interaction with the staff using a range of tools at your disposal. You will be working alongside an experienced member of staff to … issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. Delivery method and location of this program to be confirmed. QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a more »