Service Delivery Jobs in London

26 to 50 of 201 Service Delivery Jobs in London

Service Architect

London, United Kingdom
Amber Labs
to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for … SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL … practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the more »
Employment Type: Permanent
Salary: £70000 - £90000/annum
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Head of Digital Operations

London (city), London, England
National Audit Office
basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End … ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of more »
Employment Type: Permanent
Salary: £80,000
Posted:

Service Delivery Team Manager - Copper

North West London, London, United Kingdom
M Group Services Limited T/A Morrison Telecom Services
cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »
Employment Type: Permanent
Salary: 25 Days Holiday, Pension Scheme, Life Assurance, Staff Benefits
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Service Delivery Consultant

London, England, United Kingdom
Anson McCade
Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »
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Multinational Client Executive

London, England, United Kingdom
Workday
border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »
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IT Service Desk Team Lead

London, Old Street, United Kingdom
Hybrid / WFH Options
Amtis Professional Ltd
IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in … their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental more »
Employment Type: Permanent
Salary: £43000 - £48000/annum
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Data Delivery Manager

London Area, United Kingdom
Hybrid / WFH Options
Brown & Brown Europe
Delivery Manager – Data Ops Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services … The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery of data to the business. You will lead a team of Brown & Brown data specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data … team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and the Data Operations function. Your primary responsibilities will include: Operational Leadership: Overseeing data operation function and consistent delivery more »
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Cloud Infrastructure Site Reliability Engineer

London, United Kingdom
Hybrid / WFH Options
Develop
public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

IT Manager

Chessington, England, United Kingdom
Callaway Golf
company, and we want top-notch people to join us in that mission. JOB OVERVIEW The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and … team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites. ROLES AND RESPONSIBILITIES Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs Manage issues reported by email, telephone and in-person, utilizing … IT peers and external suppliers on incidents, projects and tasks Lead communications to business on behalf of IT Dept. Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF more »
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Field engineer (REQ556354)

London, United Kingdom
Matchtech
applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system … on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and …/or military technical school with applicable field service and/or other related technical experience. A+ certification a plus Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, . COMPTIA, and NETWORKPLUS Troubleshooting software and hardware problems Knowledgeable in servers, Microsoft/Linux/Unix applications more »
Employment Type: Contract
Rate: £30 - £32/hour
Posted:

Head of eDiscovery

City of London, London, United Kingdom
HARCOURT MATTHEWS
group. Operating within the UK, European and Australasian markets, they have developed an enviable reputation for outstanding professional services and delivering innovative products and service solutions. Enjoying continued growth through service and market development, the business has established a specialist division to deliver a range of project management … the legal services offered by the eDiscovery practice in the region. Contribute substantially to the firm's overall value proposition and high standards of service delivery to Clients, assessed by Client survey/feedback and repeat business as appropriate. Skills & Attributes of the Head of eDiscovery Have a … high performance culture among a group of diverse, talented, technically excellent individuals will be crucial. Be a process-minded individual, demonstrating excellence in client service delivery for both internal legal teams and external clients, including managing the processes and delivery of work. Extensive experience of planning and more »
Employment Type: Permanent
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Head of Resident Operations

East London, London, United Kingdom
AKTON Resourcing Ltd
/day Role Overview: As the Head of Resident Operations, you will play a pivotal role in strategically managing and developing the professional service area. You will ensure that service delivery aligns with professional, and legislative requirements while fostering positive relationships across the organisation. This role requires … a proactive approach to planning, implementing continuous improvements, and leading a competent workforce. Key Responsibilities: Strategically manage and develop the resident operations service area Act as the lead operational interface with the wider leadership team Plan and ensure diverse service delivery, maintaining professional standards Provide advice to more »
Employment Type: Contract
Rate: £400/day
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Service Delivery Agent

East London, London, United Kingdom
Thrifty Car & Van Rental
Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »
Employment Type: Permanent
Salary: £11.69 per hour Zero Hour Contract
Posted:

Service Delivery Agent

South East London, London, United Kingdom
Thrifty Car & Van Rental
Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »
Employment Type: Permanent
Salary: £11.69 per hour Zero Hour Contract
Posted:

Support Engineer

London Area, United Kingdom
Parallel Consulting
follow-up on problems, initiating escalation procedures when necessary. • Uphold a high standard of professionalism in actions, demeanor, and appearance. • Guarantee customer satisfaction throughout service delivery transactions. • Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system. Key Qualifications: • Appropriate … capabilities. • Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals. • Familiarity with client-specific internal procedures and service delivery requirements. • Excellent analytical and client communication skills. • Potential requirement for client and/or governmental clearance. • Microsoft Server Certified Professional Certification or more »
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Service Desk Analyst (1st line)

City of London, London, United Kingdom
Experis
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »
Employment Type: Contract
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Client Services Project Manager

London Area, United Kingdom
Epiq
time; Mon - Fri Job Responsibilities: Serves as the primary liaison with key client representatives in the United Kingdom with the goal of owning the service delivery relationship for these clients; Drives overall client satisfaction through effective coordination and communication of client deliverables; Leads project team of Associate Project … training and mentoring to new hires and current employees; Instills confidence with the client and serves as a primary public face of Epiq’s service delivery offering. Job Requirements: A solid understanding of Class Action and Restructuring support industry. Two or more years of experience in project management … positions with law firms, corporate legal departments or Class Action service providers is preferred. Demonstrated success in the management of simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize more »
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Strategic Head of Service for Early Help and Youth Justice

London, United Kingdom
IQ Public Sector
evidence of identified need to meet the needs of the clients children and families. To strategically lead, direct and oversee the day-to-day service delivery of the Children's services integrated front door multi-agency safeguarding hub (MASH), early help preventative and support services, targeted youth support … services, specialist safeguarding, youth justice service and Virtual School ensuring that all relevant agencies are working together effectively to identify and safeguard children at risk of harm. Ensure children in need of help and protection are identified in a timely way and their needs responded to effectively and proportionately. … of good quality, proportionate assessments. Provide Leadership and oversight of the Early Help preventative services, including (but not limited to) the volunteering and advocacy service, children's centre offer, family group conference service, parenting service, universal plus service as well as the early help assessment and more »
Employment Type: Contract
Rate: £500 - 550 per day
Posted:

Data Delivery Lead

London Area, United Kingdom
Hybrid / WFH Options
Brown & Brown Europe
Data Delivery Lead Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services. The … Data Delivery Lead is responsible for ensuring the successful and timely delivery of data projects and initiatives. You will lead a team of Brown & Brown and third-party data specialists, manage resources, and act as a bridge between technical and business stakeholders The day to day: You will … be an experienced leader who specialises in delivering Data Projects using Agile delivery methods. Your primary responsibilities will include: Leadership : Overseeing data projects from conception to completion. This includes defining project scope, establishing timelines and budgets, and managing risks. Management : Leading and motivating a team of data analysts, engineers more »
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Electrical Supervisor

Sunbury-On-Thames, London, United Kingdom
Integral UK Ltd
users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on … motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/instructions more »
Employment Type: Permanent
Salary: £45,000
Posted:

Enterprise Account Director

London Area, United Kingdom
JW Recruitment Group
senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and the key interlink between sales, service delivery and account management. The CGD will be responsible for hitting business plan across the portfolio of customers within their sector which will … RFP response business case build, due diligence through to deal closure. The CGD will be expected to assist in the definition and creation of Service Value Propositions to ensure that we creative robust workforce solutions that are designed and developed to meet the needs of our customers. Key Responsibilities … clients, targeting both transactional and strategic sales Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating more »
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Sales Director, Supply Chain Solutions

London Area, United Kingdom
Plentific
streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses. We're not just any proptech - we're backed by some of the biggest … Sales Director, Supply Chain Solutions is varied and complex, forging and nurturing executive-level relationships with key clients and stakeholders to unlock platform enabled service delivery by way of Plentific’s marketplace or contractor sourcing service. You will play a pivotal role in driving transactional revenue opportunities through … unlocking projects and service solutions with large institutional landlords. As a scale up technology company we must understand the needs of our prospects and help guide them through complex consultative sales processes. Our solution is disruptive in nature and we have to showcase the many benefits we can offer more »
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AD / D - Corporate Real Estate & Facilities

London, England, United Kingdom
Hybrid / WFH Options
Altum Consulting
of backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their CPRE team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. For this role specifically … high profile, multi-billion dollar facilities and workplace services transformation programme. Designing and establishing a new target operating model, including the supply chain and service delivery models; Supporting make or buy decision-making on facilities and workplace services. Preparing robust business cases supported by detailed strategic sourcing and … category plans, including in-depth analysis of potential service delivery models. Regarding Assistant Director and Director candidates will be expected too: Support the development and growth of the business by building and sustaining client relationships; Develop business opportunities and managing client engagements, including managing diverse teams and promoting more »
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ServiceNow ITOM Visibility Service Mapping Engineer

London, United Kingdom
Hybrid / WFH Options
PCR Recruitment Limited
ServiceNow ITOM Visibility Service Mapping Engineer hybrid West London 6+ Month Contract nside IR35 Rate TBC Looking for ServiceNow ITOM Visibility Service Mapping Engineer contractors, responsible for the rollout of the Service Mapping capability. Core Skills include 1+ year's experience of Configuration Management using ServiceNow, experience … of ServiceNow CMDB data model (CSDM) and ServiceNow ITOM discovery & Service Mapping. Is this something you have experience of or would you know anyone suitable? The roles would be hybrid with approx 2 days a week in the West London office and the rest working from home (so you … Umbrella Day rate you would need (as this will likely be inside IR35) when applying with your CV. Roles & Responsibilities: The ServiceNow ITOM Visibility Service Mapping Engineer role sits in the The Service Configuration Management (SCM) team and will be responsible for the rollout of the Service more »
Employment Type: Contract, Work From Home
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Global IT Service Desk Manager

Brentford, England, United Kingdom
Hybrid / WFH Options
WeDo
Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through a large scale global … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character more »
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Service Delivery
London
10th Percentile
£37,300
25th Percentile
£49,125
Median
£60,000
75th Percentile
£77,500
90th Percentile
£91,250