76 to 100 of 200 Service Delivery Jobs in London

improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation and the evolution of Advania service offerings. Responsibilities: Technical coverage in the TAM role is wide-ranging. Our clients are typically growing their use of Microsoft cloud technologies, and as … area - the successful candidate will be proficient in finding answers and acquiring knowledge from colleagues and external sources effectively. You will collaborate with the Service Delivery Manager and Account Manager as part of the account team. An important element of the role is to be responsible for the … In order for Advania to evolve supporting customers in the digital transformation journeys it is vital for newly presented challenges to develop into potential service offerings, the TAM plays a fundamental part in identifying and nurturing these opportunities to help Advania continuously improve as a service provider. Key more »

managing the services that keep our business running and delivering to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates more »

managing the services that keep our business running and delivering to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. Primary role purpose: Viasat UK operates 15 geosynchronous more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We take pride in not only our exceptional platform but also our diverse and experienced tech team. About … the role: As the Head of PMO at FintechOS, you will be responsible for leading the Project Management Office (PMO) and overseeing the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation … and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of the fintech industry. What you’ll do: Provide strategic direction and leadership for the PMO more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve … Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with … all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. more »

About the team Our Professional Services and Support teams are responsible for the successful delivery of the our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in … line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates. The role You will work with a number of customers in different sectors that … support calls from existing customers with a high level of professionalism · Participate in training to ensure continual improvement and up to date company and service delivery knowledge. · Test and evaluate new software updates before release to clients · Support Sales teams with any technical support requests · Monitor Stock levels more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

active conversations and apply continual improvement measures to solutions in play. Support with scoping requirements of sales opportunities for large scale/Managed Legal Service (MLS) opportunities, attending client meetings, working with different stakeholders around the firm to get a good understanding of the challenge faced. Support with the … meetings with internal and external stakeholders to discuss progress, deadlines and potential issues. Some elements of project management will be required here to support delivery of components the Solutions Team will be on the hook to deliver and manage expectations of other stakeholders. Collaborate with other Business Service … from set up to business as usual. Update and maintain documentation and supporting materials detailing the specifications of the technology solution, working with other delivery stakeholders to ensure understanding across the whole team. Reflect on the build of a solution, what could have been done differently for all stakeholders more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

Support Consultant are encouraged to apply for this position. Key Responsibilities You will be in a client facing position and be responsible for managing service delivery for applications Ensure availability of application and continuity of services Monitor & report status of services and ensure services as per agreed SLAs … basis against ticket inflow and provide input for capacity planning meetings Ensure effective management of RCAs, Problems, etc. Participate and present weekly/monthly Service Review Meetings Resolve escalated issues on a timely basis Communicate progress and status to the Steering Committee on a regular basis. Independently take up … and participate in Business workshops, Design End to End solutions with customer Delivery management and Extensive experience in leading the SAP AMS engagements. Should possess natural analytical way of thinking and troubleshooting issues. Understanding new business strategies, providing recommendations for automated solutions to support new strategies. Keep project owners more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

Overview: As our Application Analyst, you'll play a pivotal role in maintaining and configuring back-office applications. Reporting to the Head of Applications & Service Delivery, you'll ensure secure and efficient operation while supporting development, upgrades, and interfaces. Key Responsibilities: Resolve operational issues promptly Provide functional and … and documentation Monitor application performance and conduct reconciliations Identify and address risks and issues throughout the software development life cycle Drive continual improvement in delivery quality Requirements: Strong communication skills and ability to engage with stakeholders Proven experience in technical support or IT application support (minimum one year) Basic more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

Our client is an international IT service provider who require an experienced Tech Bar Engineer with good soft skills and desktop support. Tech Bar Engineer You'll be delivering a customer experience on the Tech Bar that sets us aside from our competitors. You may be the first-person … first impression. * Strong communication skills that let you converse freely and comfortably with small groups as with individual customers. * You're passionate about customer service and eager to share that passion with others. * You're willing to learn and embrace Computacenter's service delivery approach. * You have more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »

changes are well-documented, communicated, and executed effectively. Produce a set of standard operating procedures/process maps and User Guide for the Oracle service delivery model. Ensure processes and procedures comply with regulatory and compliance requirements while maintaining accurate records. Train team members in accordance with the more »

services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded … a company and is vital to our success. Job Summary The Network & Security Senior Associate Engineer will be a part of a highly competent delivery team, responsible for designing, building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued … for incident remediation, escalating as needed for guidance. Innovations: - Continually improve network and security support services. - Enhance processes and procedures for optimum efficiencies and service quality. - Implement infrastructure performance and capacity tuning techniques. - Manage ECX Enablement deployment projects at a technical level. Policy & Compliance: - Follow processes to maintain security more »

cloud solutions. ·IT Setup of new projects offices and periodic site visits. ·Ability and drive to document, to a high level, manuals and processes. ·Service desk Que knowledge and ticketing experience. ·Knowledge of Teams, SharePoint and Microsoft Application support. ·General IT oversight within a hybrid office setting. Overview of … Knowledge Required: ·Experience in a similar role 2 -3 years ·A good understanding of customer service delivery in an IT environment. ·Experience with desktop hardware and software, including operating systems ·and MS Office products. ·Excellent troubleshooting and time management skills. ·Excellent communication and interpersonal skills with the ability more »

adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build … a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Resource Planning (ERP) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall more »