ServiceDeskTechnician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced serviceDeskTechnician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the … central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous … service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Servicedesk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps more »
Chalfont St Giles, England, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Job Title IT ServiceDeskTechnician Introduction Are you a recent Graduate or ServiceDeskTechnician who wants tailored/personalised training working for a Global Media Company? You will be joining a young & dynamic ServiceDesk Team which offers personal training … recent Graduate or looking to take your IT career to the next level then this is the perfect role for you! Responsibilities Supporting the ServiceDesk - Team of 6 Logging Faults Troubleshooting Customer Issues Skills/Qualifications Microsoft/Azure Active Directory Experience Happy to consider a recent … Graduate/College Leaver/Customer Service background Nice to Have's Mac/Adobe Experience Interest in Media - They are a large media/broadcasting firm and they like people who have an interest in this area Salary/Benefits £25,000 Basic Salary Per Annum Extensive Training more »
long-term roles. At Penske you will ensure our technology solutions keep our company and our customers moving forward. Position Summary: A Penske IT ServiceDeskTechnician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support … may consist of both hardware and software trouble shooting and problem-solving resolution. The IT ServiceDeskTechnician is to research and follow-up on problems that may require additional resources. Major Responsibilities: • Provide first level troubleshooting skills to resolve general internal Penske system support issues with … Follow-up with callers to ensure customer satisfaction • Other projects and tasks as assigned by supervisor Qualifications: • At least 2 years of prior customer service experience (technical preferred) required • Prior ServiceDesk and Project Management experience preferred • Vocational/Technical or certification required • Bachelor's Degree preferred more »
long-term roles. At Penske you will ensure our technology solutions keep our company and our customers moving forward. Position Summary: A Penske IT ServiceDeskTechnician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support … may consist of both hardware and software trouble shooting and problem-solving resolution. The IT ServiceDeskTechnician is to research and follow-up on problems that may require additional resources. Major Responsibilities: • Provide first level troubleshooting skills to resolve general internal Penske system support issues with … Follow-up with callers to ensure customer satisfaction • Other projects and tasks as assigned by supervisor Qualifications: • At least 2 years of prior customer service experience (technical preferred) required • Prior ServiceDesk and Project Management experience preferred • Vocational/Technical or certification required • Bachelor's Degree preferred more »
Chalfont St Giles, Buckinghamshire, South East Hybrid / WFH Options
Rise Technical Recruitment Ltd
ServiceDeskTechnician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical … your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a ServiceDeskTechnician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide … Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for more »
Overview The ServiceDeskTechnician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shifts available are: Monday-Friday 12pm … holiday Complete mandatory training as required Simultaneously switch between functions according to call/chat volume at the time Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the ServiceDesk every time Experience & Skills: Previous experience working in a 1st Line IT support environment Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software Experience working in a Contact Centre Customer service and administration Experience adhering and working more »
Overview The ServiceDeskTechnician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shift available is 04:00am … holiday Complete mandatory training as required Simultaneously switch between functions according to call/chat volume at the time Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the ServiceDesk every time Experience & Skills: Previous experience working in a 1st Line IT support environment Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software Experience working in a Contact Centre Customer service and administration Experience adhering and working more »
Platinum Jubilee Business Park, Hopclover Way, Ringwood, England
HEALTHCARE COMPUTING LTD
The role of the 1st Line ServiceDeskTechnician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role … concise information to be recorded on each ticket.MDS to be completed, in full, on each ticket Aim to meet Team, and Individual, Objectives Maintain service delivery against Key Performance Indicators Manage and lead each phone call in an engaged and structured manner Retain ownership of incidents and requests until … of the role Assist users and customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level more »
Melton Mowbray, Leicestershire, East Midlands, United Kingdom
Get Staffed
so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT ServiceDeskTechnician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of … occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/… with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT more »
your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line ServiceDeskTechnician to join their innovative team at their Surrey office on a permanent basis. As a key player in this dynamic more »